OEM and SLAs

Does the latest version of OEM provide any kind of support for Service Level Agreements (SLAs)? If not, is there any current Oracle product that provides such support? I know that Amberpoint supported SLAs, but I have heard that Oracle will not be continuing use of this product. What is the future plans for Oracle and SLA support? Any info would be appreciated. Thanks,
-TJ

If by 'supporting SLAs' you mean reporting on component/application availability then yes.
I've gotten quite involved with the Service Level Management pack as of late and at it's simplest form you can establish hours of operation and report on up/down of components or synthetic transactions against an application. You can then present this information in customer friendly dashboards showing how you have faired over the last 24hours, 7 days, 3 months.

Similar Messages

SLA Pre- upgrade programs and process and SLA Post upgrade

Hi Guys
Can anybody please let me know what are the SLA Pre- upgrade programs and process we have to run and SLA Post upgrade process and programs.
Thanks
Ajeesh

Pl post details of OS and EBS versions. Pl see if MOS Doc 604893.1 (R12: FAQ for the SLA Upgrade: SLA Pre-Upgrade, Post-Upgrade, and Hot Patch) can help
HTH
Srini

What's the difference between OEM and standart licensing of VMware vSphere for users?

Good day,
Could you please explain me,
What's the difference between OEM and standart licensing of VMware vSphere for users?

The difference is usually the support you get. With OEM versions you'll often get support from the OEM and not from VMware directly.
André

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?
thanks

for windows you should have an exe and a 7z file. put both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[svn:bz-trunk] 21277: Added ds-console source to package-oem and removed copy command for datavisualization .swc which doesn't exist in the specified location.

Revision: 21277
Revision: 21277
Author:   [email protected]
Date:     2011-05-18 11:35:28 -0700 (Wed, 18 May 2011)
Log Message:
Added ds-console source to package-oem and removed copy command for datavisualization.swc which doesn't exist in the specified location. I do not find it in the most recent package-oem.zip neither
Modified Paths:
    blazeds/trunk/build.xml

Gusar wrote:No, it's not. I have actually seen cases where software rendering gave a higher glxgears score than hardware rendering (and no, it wasn't about vsync). Of course, with *actual* apps on the same machine, software rendering sucked compared to hardware rendering.
Please do not jump to conclusions and make assumptions here like 'when will people finally get it??'. I never said it was a benchmark. I have also seen many examples of where it's results do not go with conventional performance. I have a Radeon 9000 that goes faster on glxgears than a Geforce FX 5600 running Nouveau. Which is the faster card? The FX by miles. It is not a benchmark as it can not be compared between configurations. What I know is that on this individual system, from prior experience over many years when 3D acceleration is working glxgears gets between 300 and 400 fps. When it is not working it gets less than 10. That is a fact but does not mean it is benchmarkable. Yes, a Quake 3 timedemo (I have these numbers too and they very much correlate to glxgears performance for this system given just how slow it is) would be a benchmark but when it runs less than 0.1fps and even the 2D rendering means that navigating the menu is impossible, there just isn't the time to find out. Hence if playing around with drivers on this system I would use glxgears to check that 3D acceleration is working but not to benchmark. Glxinfo does not give you all this evidence.
But to clarify, I wouldn't use glxgears as a benchmark, benchmarking is different and I do a lot of that too.

OEM and OSS on Solaris 7

Can anyone help?
I have written a complete Secure Configuration Guide/Policy for my company using Oracle 8 on Windows NT. However, they now want me to do another Guide for Oracle 8 on Solaris 7. I am trying to use my previous guide as a template, but a good third of my guide is dedicated to using OSS and OEM on Windows NT.
I have come across a PDF document on installing OEM and the last section is for Installing on UNIX, but it begins with "Insert the OEM CD into the CD-ROM drive."
Oracle 8 on Windows NT included OEM and OSS on the CD, but the CD I have for Oracle 8 on UNIX does not have these on it. Well, at least I cannot see it in the Software Asset Manager.
Does anyone know:
1) Do I need to get hold of OSS and OEM separately? Or are they on the CD-ROM, and I am simply doing this wrong by assuming use of The Software Asset Manager?
2) Are there any Oracle 8 Administration documents on the web anywhere for UNIX including OEM, OSS, and general Oracle 8 Admin? I have been looking for over two weeks now, and can't seem to find anything...
Someone please help! :)
Russcle

The OEM that came with my distribution of Oracle8i EE was on a separate CD to the server software. On the OEM CD was NT and Solaris versions of OEM plus some Win9x client stuff.
hope this is of some use.
derek.

ServiceDesk with status HOLD and SLA Calculation

Hello there experts,
I was trying to figure out a scenario with ServiceDesk and SLA... I got SLA working but thinking about the third parties that will be using the system we came up with the following Issue:
Imagine that you have a SLA enabled based on Priority then a new request of support came up... there´s a standard status called Proposed Solution... imagine that this is not the final status and its just a suggesting of solution then it must be tested by the "other side" of the support... so the SLA is counting and the bomb will blow up in the servicedesk hands but this is waiting a response from the "customer" or even a third party person that is not concerned about the SLA since its for the support and not for him.
I was thinking like: Why to control SLA if you cannot stop the clock for a "customer action"?
Some ideas came up my mind such put into the mentioned status some specific action but I dont have a clue if theres some CRM method that stops clock.
I saw some threads regarding the "Stop time" but none was conclusing... Am I thinking wrong with this "HOLD" status or u agree with me that this is a big lack of functionallity from SAP?
Thanks in advance for any idea/response/solution you may post here.

As usual a very good answer from you Pascal and I think it´s really something that lacks in Solution manager....
The "hold" status is something basic at any helpdesk functionallity who uses SLA to control the time.
I was just wondering that it could be a best practice to have a continuous clock ticking even in the situation of "Customer Action"... the SAP uses this status and I wonder if they track time and how they do that...
Anyway I am thinking to go for development but I am just leveraging some points.... following your instructions Pascal, I really have at the cockpit the option to go for Menu ->System->Changes Document to find the info about when the status was changed... Is there any other place I can check that?
Points awarded for your answer

Setting monitoring and SLA Alerts via Workspace studio

Hi,
Is it possible to set monitoring and SLA Alert rules via workspace studio. If yes, could you please help me how to do it.
Thanks
James

Hi..
Operational settings such as enabled, tracing, monitoring etc are easily set within eclipse by editing with the text editor rather than the proxy editor..
The SLA Alerts are possible to modify in the same way, but they're a bit more tricky to figure out..
..Mark.

Problems distinguish between OEM and GRID in documentation

Hi all,
I know, probably mine is an annoying question, but I really find difficult to distinguish the topis related to OEM and GRID. I have to configure the OEM dbconsole for a cluster, forcing a virtual IP, but I go lost in documentation (metalink too) because is quite impossible to have a clear and definitive guide to OEM NO GRID.
Is anyone able to point me to an exhaustive documentation??
Any help will be appreciated.
thank you very much

You are right, there's no specific DBConsole documentation. Standalone DBConsole is installed and configured by utility 'emca'. On metalink there's a comprehensive description of this utility,including for clustered environments.
Overview Of The EMCA Commands Available for DB Control 10.2 Installations
Doc ID: Note:330130.1
Werner

R12 FAH and SLA

Hi,
Is there any difference between R12 FAH and SLA in terms of application infrastructure?
I do understand that SLA is for Oracle subledgers and FAH for thirdparty systems.But will there be any difference in FAH compared to SLA for the application screens and forms or only diff is the licensing
Thanks,
Jyoti

Hi Gareth,
Thanks for your answer. Could you please clarify a little more
1. The additional screens in FAH are related to core functionality?
2. For self training purpose, I attached a dummy external subledger and was able to do a journal pass-through to R12 GL.
This was to simulate the FAH. So I'm curious to know, whether can I learn all the features of FAH through R12 SLA.
Thanks,
Jyoti

Office 2013 OEM and Office Home & Business 2013 registration

Hi to all,
in our company we brought some Office 2013 OEM licenses and 1 Home and Business 2013. The problem is that i have registered the OEMs with my personal Microsoft account and now i need to register the Home and Business and i want to avoid to register it with
this. Then, my questions are:
1. What is the procedure to register a Microsoft company account.
2. Is there the possibility to move OEM license from my personal account to a the company account ?
Thank you.

Hi,
I noticed that the questions were about licensing rather than Office client issues, please understand we discuss questions and feedbacks about Office client in this forum, we are not familiar with the procedure/migration you mentioned.
To help you get the best resource upon this topic, I suggest you contact your local customer service to get more appropriate assistance:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 OEM and Group Policies

Has anyone been able to apply group policy to a OEM (or Retail) version of Office 2013.
Particularly I am not able to set the Workgroup Templates Location.
Thank you.

1st, group policy for Office 2013 will apply to all license editions of Office 2013.
2nd, however, there is no such build-in policy for setting the Workgroup Templates Location. To manage the Workgroup Templates Location, we need to add the "SharedTemplates" string under the following registry key (via group policy
or any method you prefer):
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Common\General
The workgroup templates location is stored in the
SharedTemplates
string value.
Max Meng
TechNet Community Support
Max that doesn't appear to be the case. We have volume media and click to run installs of Office 2013 and the latter simply do not pick up the Group Policy settings whilst the volume media installs do.

How to set-up new user for 9i OEm and OMS

Apologies since this is a 10g grid control forum but I wasn't sure where to post these questions..
I am trying to give a DBA access to our 9i OEM Repository so he can add his servers and databases for monitoring. I know he will need 'SELECT ANY DICTIONARY' and that I will need to create his user id in the Repo DB with DBA authority. Are there any other roles or privileges that he will need?
Will I also need to place an agent on each server for the 9i OEM/OMS to discover it? Will the listenere.ora need to have the OEM Repository entries added?
I searched the OEM Admin Guide but only found info on using the OEM Security Manager which I am not able to access.
Thanks for your help..
Sam

Hang on, you have a 9i OEM OMS setup and you want to give x access to this so x can add targets onto the oms?
If I've understood you correctly, you do not need to create a database account on the repository. You need to create a user on the OEM9i Console (probably a super admin to add targets is required) for x.
A 9i or 8i agent is required for the OEM9i OMS to discover the target server and associated databases.
9i and 8i agents require an entry in the listener.ora on the target server. You do not need an entry where you OEM9i OMS is.
Download the 9i documentation, all this info is there.

Metadata created with OEM and OLAP2 views

Why metadata created with OEM (v 9.2.0.1.0) aren't visible in OLAP2 views?
Cubes are visible only in OLAP_CUBES, and OLAP1_CUBES views only.
"Oracle9i Users Guide" says, that OLAP2 views shows metada created either with CWM2 and OEM, but i don't see the ones created with OEM.
And second question - has that issue something to do with the problem that i don't see cubes with "cube viewer" (and any other OLAP API application like OracleBI Spreadsheet Add-In)? I got error message BIB-10701.
I use Oracle 9.2.0.6.0 with OLAP option.
Raf

I know it is an old thread, but I thought I post the solution anyway ;-)
I had the same problem and found that it is fixed in the July 2014 CU.

Oem and app server

Is OEM internally built as an Oracle App server. If yes, then does the performance of the oem depend on the app server's performance and tuning the app server performance will help to improve the performance of OEM ?

Have you identified a performance problem?
The main docu library contains a Performance Guide
http://www.oracle.com/technology/documentation/appserver10g.html

OEM and SLAs

Similar Messages

Maybe you are looking for