Offer ends today: indesign CC purchase doesn't work!

just wanted to buy indesign cc as an existing customer (offer which ends today), they ask me to type in a serial number of an already purchased produkt which i did (cs6). But it doesn't work - says i cannot purchase at lower price. What to do. Offer ends today ...

i tried but there seems to be no chat on saturday. or is there one? would like to at least tell them that i tried to purchase indesign cc before august31, and then chat with someone from adobe on monday. but where to leave this message? cannot even find an e-mail address..

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