"Office 2004 cannot start" error message after leopard install.
I have upgraded only 1 of my systems to Leopard. My notebook and Mac Mini are both running OS X 10.4.11. I purchased a Student and Teacher edition of Office 2004:Mac in June 2004 and have installed it on my iMac (now upgraded to OS X 10.5.1) as well as the other two systems. The Tiger systems can both be running Office without any problems, however, when I attempt to open any Office app. on my iMac I get the following message ... 'Microsoft Office 2004 cannot start because Microsoft Office is already in use. An office program is being used by (husband's name). Your installation exceeds ....blah blah'. I have checked the microsoft.public.mac.office newsgroup and it seems that where others experience this problem it is because they have duplicated one of their product id's. That is not the case with me. Each of my 3 versions of office has a different ID. I did an 'Erase and Install' when I installed Leopard so I did a fresh install of Office 2004 on my iMac. This install generated a different product ID from the original one (which I made a note of). However, I don't know how to change the product ID back to the original one or if, in fact, this is what is causing me to get the message.
Can anyone help me - this is driving me crazy??
Cheers
Tricia
FYI, the +product ID+ is different from the unique +CD key+, or serial number, (the long string of capital letters and numbers, separated by hyphens) which each installation requires. So the fact that the install, as you put it, "generated a different product ID from the original one," doesn't matter: it still sees the two installations as having the same serial number, and therefore not permitted.
Fortunately the answer is simple. First, uninstall Office 2004 completely from your iMac using the "Remove Office" tool you'll find in "Applications/Microsoft Office 2004/Additional Tools," then reinstall it, being sure to use a different CD key this time. Since you just bought the student and teacher edition, which comes with three licenses and three discrete CD keys, you should be all set!
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8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
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1 libsystem_c.dylib 0x00007fff82fbdfb9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x00000001192c1c0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000011906fec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x00000001192c1cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x00000001192c1d4a APXGetHostAPI + 2516410
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8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
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1 libsystem_kernel.dylib 0x00007fff83cf1c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff86f84233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff86f89916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff86f890e2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8dd946e8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8dd8c2ce CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
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0 libsystem_kernel.dylib 0x00007fff83cf40fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff82fbdff3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x00000001192c1bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192d9ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x00000001192c1cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x00000001192c1d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x00000001192c1e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
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0 libsystem_kernel.dylib 0x00007fff83cf40fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff82fbdff3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x00000001192c1bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001194542c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x00000001192c1cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x00000001192c1d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x00000001192c1e79 APXGetHostAPI + 2516713
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8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
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1 libsystem_c.dylib 0x00007fff82fbdfb9 _pthread_cond_wait + 869
2 com.adobe.AFlame 0x00000001206eb5f5 Flame_Terminate + 1642661
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4 com.adobe.AFlame 0x000000012068428a Flame_Terminate + 1219898
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1 com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 17:
0 libsystem_kernel.dylib 0x00007fff83cf26c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 18:
0 libsystem_kernel.dylib 0x00007fff83cf26c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 19:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff83cf4322 __select + 10
1 com.apple.CoreFoundation 0x00007fff86fc8f46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 20:: IPCClient rcvr: FMClient.501.4446.140735100813696.1
0 libsystem_kernel.dylib 0x00007fff83cf4322 __select + 10
1 com.extensis.cpp-core-framework 0x0000000129930169 GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework 0x0000000129924b40 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework 0x00000001299a2ed9 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 21:: Agent IF Message Handler
0 libsystem_kernel.dylib 0x00007fff83cf40fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff82fbdfb9 _pthread_cond_wait + 869
2 com.extensis.cpp-core-framework 0x00000001299623ce GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.cpp-core-framework 0x00000001299293f9 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.ExtensisFontManagement.sdk 0x0000000129ef11d5 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.ExtensisFontManagement.sdk 0x0000000129ef18f2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.cpp-core-framework 0x00000001299a2ed9 GThread::PthreadInternal(void*) + 223
7 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 22:: IPCDataHandler for rcvr: FMClient.501.4446.140735100813696.1
0 libsystem_kernel.dylib 0x00007fff83cf4322 __select + 10
1 com.extensis.cpp-core-framework 0x000000012992c3d1 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation 0x00007fff8a2b9532 __NSThread__main__ + 1345
3 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
4 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff83cf46d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff82fbbf1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff82fbbce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff82fa6191 start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff83cf46d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff82fbbf1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff82fbbce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff82fa6191 start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff83cf46d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff82fbbf1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff82fbbce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff82fa6191 start_wqthread + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff83cf4386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff830437c8 nanosleep + 163
2 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158d78cb PluginMain + 1570155
3 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158bf5b9 PluginMain + 1471065
4 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158d7c16 PluginMain + 1570998
5 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff83cf42aa __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x00000001150d65ec Invoke + 45721
2 ServiceManager-Launcher.dylib 0x00000001150d5813 Invoke + 42176
3 ServiceManager-Launcher.dylib 0x00000001150d4be0 Invoke + 39053
4 ServiceManager-Launcher.dylib 0x00000001150d4c66 Invoke + 39187
5 ServiceManager-Launcher.dylib 0x00000001150d030f Invoke + 20412
6 ServiceManager-Launcher.dylib 0x00000001150d0616 Invoke + 21187
7 ServiceManager-Launcher.dylib 0x00000001150d0cd7 Invoke + 22916
8 ServiceManager-Launcher.dylib 0x00000001150d0f41 Invoke + 23534
9 ServiceManager-Launcher.dylib 0x00000001150d361d Invoke + 33482
10 ServiceManager-Launcher.dylib 0x00000001150d3775 Invoke + 33826
11 ServiceManager-Launcher.dylib 0x00000001150d3fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib 0x00000001150d40ad Invoke + 36186
13 ServiceManager-Launcher.dylib 0x00000001150c6d6b Login + 480
14 ServiceManager-Launcher.dylib 0x00000001150ca7ad Login + 15394
15 ServiceManager-Launcher.dylib 0x00000001150d4412 Invoke + 37055
16 ServiceManager-Launcher.dylib 0x00000001150d6253 Invoke + 44800
17 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 28:
0 libsystem_kernel.dylib 0x00007fff83cf40fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff82fbdff3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x00000001192c1bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192d9ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x00000001192c1cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x00000001192c1d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x00000001192c1e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 29:
0 libsystem_kernel.dylib 0x00007fff83cf40fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff82fbdff3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x00000001192c1bd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001194542c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x00000001192c1cd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x00000001192c1d4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x00000001192c1e79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff83cf26c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00000001001b9105 0x100000000 + 1806597
2 com.adobe.illustrator 0x00000001001b8cde 0x100000000 + 1805534
3 com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
4 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff83cf26c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00000001001b9105 0x100000000 + 1806597
2 com.adobe.illustrator 0x00000001001b8cde 0x100000000 + 1805534
3 com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
4 libsystem_c.dylib 0x00007fff82fb9772 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff82fa61a1 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff83cf46d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff82fbbf1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff82fbbce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff82fa6191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffffffff rbx: 0x0000000000000001 rcx: 0x0000000000000001 rdx: 0x0000000000000001
rdi: 0x0000000000000000 rsi: 0xffffffffffffffff rbp: 0x00007fff5fbff730 rsp: 0x00007fff5fbff708
r8: 0x0000000000000000 r9: 0x000000000000000f r10: 0x0000000024810001 r11: 0x000000013886c38a
r12: 0x00007fff5fbff7d0 r13: 0x00007fff5fbff7a0 r14: 0x00007fff5fbff750 r15: 0x00007fff5fbff75f
rip: 0x00007fff82fa7670 rfl: 0x0000000000010286 cr2: 0x0000000000000000
Logical CPU: 1
Binary Images:
0x100000000 - 0x101876fef +com.adobe.illustrator (691 - 16.0.5) <33643694-AE8E-D193-92FA-25940D71D475> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aba000 - 0x1027ffff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102812000 - 0x102880fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d4000 - 0x1028d6fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028db000 - 0x102938ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x10295f000 - 0x1029c4ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.690) <0298BED7-3107-5330-292B-D7BAA1326B8E> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029f2000 - 0x1029f2ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.690) <5DB43D6A-1CA5-CD74-C2B9-5B02AAC809FD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029f6000 - 0x102b6ffff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b82000 - 0x10318afff +com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) <8F9BD5CF-287E-9EF1-926D-728359878CAC> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x103226000 - 0x103268ff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103270000 - 0x10336afe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x10340e000 - 0x10342dfff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103434000 - 0x10345cff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x103463000 - 0x1037c7ff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x103813000 - 0x103c59fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cd6000 - 0x104dd4fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f95000 - 0x104ff5ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104fff000 - 0x1050b7fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050ea000 - 0x105194fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051bb000 - 0x1052fbfe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10537a000 - 0x10547cfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054c4000 - 0x105611ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105685000 - 0x1058cefe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105951000 - 0x105958fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E1A491B4-8427-45ED-D312-5BC6E1ABF0A1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x105962000 - 0x10598efff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1059b1000 - 0x105a6efff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x105ab8000 - 0x105b7dfff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) <1D61D0B2-F263-72E6-C2BB-C8BA6EBB9BAD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bcc000 - 0x105d95fff +com.adobe.owl (AdobeOwl version 5.0.3 - 5.0.3) <1DEEBFAD-1C6D-303B-9F68-B39677534527> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105dd7000 - 0x1065aaff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106662000 - 0x106763fff +com.adobe.PDFPort (AdobePDFPort 2.1.0.20993 - 2.1.0.20993) <4356804E-2D42-1280-DC3B-66448D57F05A> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x106777000 - 0x10679cffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x1067d8000 - 0x10681efe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x10682b000 - 0x1068d9fef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x106916000 - 0x1069d2fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x1069f4000 - 0x106d0afff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x106dd6000 - 0x106df0ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x106df9000 - 0x106e12fff com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x106e19000 - 0x106efdfe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x106f0e000 - 0x106f16fef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <FEC30D42-7E6D-67F6-DE45-DF25D16AAFF5> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x106f30000 - 0x106f49ff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <761BECE6-A9F6-0D48-44A1-677A44601F39> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x106f6b000 - 0x10701ffef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <5315481A-D3FC-D8F9-137D-CADBE984299D> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x1070ab000 - 0x107118fef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <A7509FBF-0BAB-C773-DE5D-E1CA3AD31628> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x10721b000 - 0x107228fff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.0) <9FAA55B3-B272-F747-270F-21D786E209E7> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
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Mick,
It may be worth trying to uninstall, run the Cleaner Tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Or, you may try Customer Care,
http://helpx.adobe.com/contact.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
or this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup -
I get the following error message after installing the latest version of itunes via auto update: "the itunes Library file cannot be saved. An unknown error occurred (-54). Has anyone ever seen this message and anyone have a suggestion what to do?
Hi pholewinski!
I have a couple of articles for you here that I believe will help you with this issue. The first is an article on advanced troubleshooting, and it can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If following that article's steps doesn't take care of the issue, you can try the things listed in this article, which is about permissions issues in iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I have an older iPod (2005). After years of inactivity I tried to install the cd on my PC. I get the following error message, after several attempts to install: iTunes cannot run because some of its required files are missing. Please re install iTunes.
Did you follow the exact instructions in this Apple support document to remove and re-install iTunes and ALL other Apple software on your XP machine?
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
B-rock -
My MacBook Pro, 1.83 GHz Intel Core Duo gives me an error message during Lion install. My Intel Duo Core is not an Intel Duo Core and cannot install Lion. I already have Snow Leopard what is the problem with Lion?
You need a "Core 2 Duo" for lion, and I'm guessing you only have a "Core Duo" My wife's macbook is also a "Core Duo" and has Snow Leapord, but cannot install Lion.....
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