Office 2004 unexpectedly quits
Approximately March 24, 2012 all Office programs will not open and I get a "Excel has unexpectedly quit" message with a reopen and cancel buuton.
I have updated my OS10.6.8 software.
I can go in as another user, but not my regular login.
Programs do not open after Safe Mode startup.
Microsoft has several support requests for the same problem with other MAC folks.
Anybody have the answer?
You are infected with one of the current strains of the Flashback trojan (google it). It looks like Flashback.I.
I suggest you read over this thread:
"Rosetta" applications suddenly stopped working
Office 2004 is powerpc code which requires Rosetta on intel machines.
I'll give you a couple of terminal commands to get you going but if you don't want to wade through that entire thread (it sort of gets a little lost in the middle but then gets back on track) at least read starting on page 7 starting about here. That is because what I am giving you is not a complete solution even though your powerpc code will probably run without crashing.
Here's the terminal commands. Copy/paste each one and hit return.
rm -rf ~/.MacOSX/environment.plist
rm -rf /Users/Shared/.libgmalloc.dylib
Similar Messages
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10.5.4 and office 2004 - unexpectedly quits
Recently updated my macbook pro with Leopard 10.5.4. Reinstalled office 2004 which seemed to work initially. Now every time I try to launch office applications get message of "application has unexpectedly quit" Tried uninstalling office and reinstalling but application launcher has same message. Added files to hard drive and tried from there but same result. Has anyone else come across this and/or have an idea? Thanks
I would suggest you do another reinstall, this time go in your home folder>library>preference, and look for anything that says Microsoft Office. Then do your reinstall. Some of the preference files will cause things to not work properly. The idea is to get everything left over out. When you do a uninstall using the office removal program it does not get everything.
Also take a look over at Mactopia forums for uninstalling
http://www.officeformac.com/ProductForums/[email protected]@
2004 should run very well with 10.5.4
Mike -
Installing Office 2004 - installer quiting
OK - I tried to uninstall the test drive version prior to installing Office 2004. I used the Remove utility and it did not detect any versions of Office....so I just dropped the complete folder in the trash and emptied it.
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I re-ran the uninstaller from the CD and still will not work.
Looking for a bone.
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jcTo elaborate...after dragging the folder, when I open an app, like Word, it bounces in the dock for about 5-seconds and then disapears. Nothing will open.
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Is Microsoft Office 2004 compatible with Snow Leopard?
I am just about to buy a new MacBook Pro and would like to transfer the Microsoft Office 2004 programme & all my Word/powerPoint/Excel files from my old MacBook (OS 10.4.11). One local vendor tells me MS2004 is not compatible with Snow Leopard and I have to spend c$250 to buy the Office 2008 version. Another says they are compatible and I can easily transfer. It is important to me as I need to use the Office for my work.
1.Which is correct?
2. And are there an significant advantages to the new 2008 Office version which would encourage me to upgrade and spend $250?Hi a:
Welcome to Apple discussions.
I have been running Microsoft Office 2004 for quite awhile. On my system, it runs just fine. I use both Word and Excel and it does read PowerPoint presentations.
I have read the posts on the Apple Store part of this site and have shied away from Office 2008 because of some negative feedback. Functionally, I could not see any difference from the written material. Since Office 2004 was working just fine, I did not buy the 2008 product.
Barry -
Office 2004 Quits Unexpectedly
I've read the posts regarding issues with Office 2004. I too cannot open any of the apps in Office 2004 after install of Leopard on my Intel iMac, yet it runs on my G5 iMac with Leopard and my G4 iBook with Leopard. All apps "Quit Unexpectedly". I reinstalled Office, but no luck. Can't even run updates. Anyone have any luck with similar experience?
Hi,
Try deleting the preference file for MS Office (keep your serial number handy). Or if that doesn't work try reinstalling it altogether.
As the previous post states, you problem may lay with Rosetta and not with MS Office, in which case there is very little you can do. As a work around, you can download a free 90 day trial of the latest version of MS Office, which should run well on your Intel. It might tie you over till there is an update released for Rosetta.
BTW, MS Office 2004 runs fine on my PPC G4 Powerbook. -
Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really. -
Upgraded to OS X 10.7.3 - Office 2011 / Excel quits unexpectedly
Upgraded to OS X 10.7.3 - Office 2011 / Excel quits unexpectedly
All parts of Office 2011 were working perfectly prior to the upgade to Lion - Have followed the tips on removing the Excel plist file but this doesnt work.
Has anyone had this problem and solved - should i remove and reinstall Office 2011?
Help!
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-05-08 22:57:44 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.1.4.111121
Crashed Module Name: CoreFoundation
Crashed Module Version: 635.19
Crashed Module Offset: 0x00001cb2
Blame Module Name: MBURibbon
Blame Module Version: 14.1.4.111121
Blame Module Offset: 0x000192c6
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x9946ecb2 in _CFDictionaryGetValue + 0x00000012 (CoreFoundation + 0x00001cb2)
# 2 0x91d3656b in HIObject::DynamicCast(HIObjectClass*) + 0x00000035 (HIToolbox + 0x0020356b)
# 3 0x91d365ac in _HIObjectDynamicCast + 0x0000003C (HIToolbox + 0x002035ac)
# 4 0x99072346 in __NSCocoaViewSetView + 0x00000021 (AppKit + 0x0081f346)
# 5 0x01a802c6 in MRibbon::RibbonPrimaryCppClientBase::RemoveRibbonViewFromSuperview() + 0x0000002C (MBURibbon + 0x000192c6)
# 6 0x00135dc6 in __mh_execute_header + 0x00134DC6 (Microsoft Excel + 0x00134dc6)
# 7 0x00083ea0 in __mh_execute_header + 0x00082EA0 (Microsoft Excel + 0x00082ea0)
# 8 0x000695d6 in __mh_execute_header + 0x000685D6 (Microsoft Excel + 0x000685d6)
# 9 0x00023137 in __mh_execute_header + 0x00022137 (Microsoft Excel + 0x00022137)
# 10 0x00022f4d in __mh_execute_header + 0x00021F4D (Microsoft Excel + 0x00021f4d)
# 11 0x01b6eadb in MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 0x00000317 (MicrosoftComponentPlugin + 0x00007adb)
# 12 0x91cbf62c in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x0018c62c)
# 13 0x91b3af4f in __ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe c + 0x00000642 (HIToolbox + 0x00007f4f)
# 14 0x91b3a3cc in __ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14 HandlerCallRec + 0x000001E2 (HIToolbox + 0x000073cc)
# 15 0x91b3a1e4 in _SendEventToEventTargetWithOptions + 0x0000004B (HIToolbox + 0x000071e4)
# 16 0x91b359e9 in HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**) + 0x0000011D (HIToolbox + 0x000029e9)
# 17 0x91b358b5 in _HIObjectCreate + 0x00000053 (HIToolbox + 0x000028b5)
# 18 0x01b6e88a in MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 0x000000C6 (MicrosoftComponentPlugin + 0x0000788a)
# 19 0x00022a97 in __mh_execute_header + 0x00021A97 (Microsoft Excel + 0x00021a97)
# 20 0x00022778 in __mh_execute_header + 0x00021778 (Microsoft Excel + 0x00021778)
# 21 0x00022505 in __mh_execute_header + 0x00021505 (Microsoft Excel + 0x00021505)
# 22 0x000673c7 in __mh_execute_header + 0x000663C7 (Microsoft Excel + 0x000663c7)
# 23 0x000671f8 in __mh_execute_header + 0x000661F8 (Microsoft Excel + 0x000661f8)
# 24 0x000210ea in __mh_execute_header + 0x000200EA (Microsoft Excel + 0x000200ea)
# 25 0x00021053 in __mh_execute_header + 0x00020053 (Microsoft Excel + 0x00020053)
# 26 0x00020b10 in __mh_execute_header + 0x0001FB10 (Microsoft Excel + 0x0001fb10)
# 27 0x00066ce0 in __mh_execute_header + 0x00065CE0 (Microsoft Excel + 0x00065ce0)
# 28 0x00066696 in __mh_execute_header + 0x00065696 (Microsoft Excel + 0x00065696)
# 29 0x00053a6f in __mh_execute_header + 0x00052A6F (Microsoft Excel + 0x00052a6f)
# 30 0x00152763 in __mh_execute_header + 0x00151763 (Microsoft Excel + 0x00151763)
# 31 0x00126325 in __mh_execute_header + 0x00125325 (Microsoft Excel + 0x00125325)
# 32 0x003fcac9 in __mh_execute_header + 0x003FBAC9 (Microsoft Excel + 0x003fbac9)
# 33 0x003fcb78 in __mh_execute_header + 0x003FBB78 (Microsoft Excel + 0x003fbb78)
# 34 0x00126325 in __mh_execute_header + 0x00125325 (Microsoft Excel + 0x00125325)
# 35 0x00124c07 in __mh_execute_header + 0x00123C07 (Microsoft Excel + 0x00123c07)
# 36 0x01eac231 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006a231)
# 37 0x01bcae76 in _McpFClassicApp + 0x000001CA (MicrosoftComponentPlugin + 0x00063e76)
# 38 0x01bcae05 in _McpFClassicApp + 0x00000159 (MicrosoftComponentPlugin + 0x00063e05)
# 39 0x01bcadcf in _McpFClassicApp + 0x00000123 (MicrosoftComponentPlugin + 0x00063dcf)
# 40 0x058144bb in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x000184bb)
# 41 0x058140e9 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x000180e9)
# 42 0x0581d0ca in MenuLib::TMenuItem::GetMenuItemIndex() const + 0x00003668 (MicrosoftMenuLibrary + 0x000210ca)
# 43 0x0580226b in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x0000626b)
# 44 0x91cbf62c in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x0018c62c)
# 45 0x91b3af4f in __ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe c + 0x00000642 (HIToolbox + 0x00007f4f)
# 46 0x91b3a3cc in __ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14 HandlerCallRec + 0x000001E2 (HIToolbox + 0x000073cc)
# 47 0x91b4f0d5 in _SendEventToEventTarget + 0x0000004C (HIToolbox + 0x0001c0d5)
# 48 0x91cbfaf0 in __ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14Opaque EventRef + 0x000001E2 (HIToolbox + 0x0018caf0)
# 49 0x91cbfb5a in _SendMenuCommandWithContextAndModifiers + 0x00000046 (HIToolbox + 0x0018cb5a)
# 50 0x91d2a631 in _SendMenuItemSelectedEvent + 0x00000113 (HIToolbox + 0x001f7631)
# 51 0x91b8b881 in __ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 0x00000081 (HIToolbox + 0x00058881)
# 52 0x91d1b530 in __ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 0x00000260 (HIToolbox + 0x001e8530)
# 53 0x91d1b62b in _MenuSelect + 0x000000B2 (HIToolbox + 0x001e862b)
# 54 0x01c75313 in _McpDispatchPendingEvents + 0x0000012E (MicrosoftComponentPlugin + 0x0010e313)
# 55 0x91cbf62c in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x0018c62c)
# 56 0x91b3af4f in __ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe c + 0x00000642 (HIToolbox + 0x00007f4f)
# 57 0x91b3a3cc in __ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14 HandlerCallRec + 0x000001E2 (HIToolbox + 0x000073cc)
# 58 0x91b4f0d5 in _SendEventToEventTarget + 0x0000004C (HIToolbox + 0x0001c0d5)
# 59 0x91b4f88b in __ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRe fPv + 0x000007B1 (HIToolbox + 0x0001c88b)
# 60 0x91b3b40a in __ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe c + 0x00000AFD (HIToolbox + 0x0000840a)
# 61 0x91b3a3cc in __ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14 HandlerCallRec + 0x000001E2 (HIToolbox + 0x000073cc)
# 62 0x91b4f0d5 in _SendEventToEventTarget + 0x0000004C (HIToolbox + 0x0001c0d5)
# 63 0x01badd45 in _McpRunApplicationEventLoop + 0x00002E29 (MicrosoftComponentPlugin + 0x00046d45)
# 64 0x01bab3b0 in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x000443b0)
# 65 0x000e9dbe in __mh_execute_header + 0x000E8DBE (Microsoft Excel + 0x000e8dbe)
# 66 0x000e9d52 in __mh_execute_header + 0x000E8D52 (Microsoft Excel + 0x000e8d52)
# 67 0x00003ed8 in __mh_execute_header + 0x00002ED8 (Microsoft Excel + 0x00002ed8)
# 68 0x00003d0a in __mh_execute_header + 0x00002D0A (Microsoft Excel + 0x00002d0a)
X86 Thread State:
eax: 0x40000000 ebx: 0x1fbc3d18 ecx: 0x1fd76190 edx:0x1fd76190
edi: 0x40000000 esi: 0x9946ecae ebp: 0xbfffc458 esp:0xbfffc420
ss: 0x00000023 eip: 0x9946ecb2 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010282
Thread 1:
# 1 0x900cf90a in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x0001990a)
# 2 0x9329d6a7 in __dispatch_mgr_wakeup + 0x00000000 (libdispatch.dylib + 0x000016a7)
X86 Thread State:
eax: 0x0000016b ebx: 0xac3c7c40 ecx: 0xb00805dc edx:0x900cf90a
edi: 0xb0080720 esi: 0x9329e8a0 ebp: 0xb0080738 esp:0xb00805dc
ss: 0x00000023 eip: 0x900cf90a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x900cf02e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)
# 2 0x91ed96fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)
X86 Thread State:
eax: 0x00100170 ebx: 0xb0185000 ecx: 0xb0184f9c edx:0x900cf02e
edi: 0x07962c00 esi: 0x91ed79d8 ebp: 0xb0184fc8 esp:0xb0184f9c
ss: 0x00000023 eip: 0x900cf02e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x900ccd36 in _mach_wait_until + 0x0000000A (libsystem_kernel.dylib + 0x00016d36)
# 2 0x91e81f10 in _sleep + 0x0000003F (libsystem_c.dylib + 0x00008f10)
# 3 0x028dc0ca in _MerpCreateSession + 0x00000B3F (merp + 0x000030ca)
# 4 0x028db796 in _MerpCreateSession + 0x0000020B (merp + 0x00002796)
# 5 0x028db721 in _MerpCreateSession + 0x00000196 (merp + 0x00002721)
# 6 0x028dccbe in _MerpCreateSession + 0x00001733 (merp + 0x00003cbe)
# 7 0x91ed5ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 8 0x91ed96de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x028dbcb2 ecx: 0xb0206a7c edx:0x900ccd36
edi: 0xca75218a esi: 0x00000e7b ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x900ccd36 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 4:
# 1 0x900cebb2 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00018bb2)
# 2 0x950ba05f in +[NSThread sleepForTimeInterval:] + 0x000000AA (Foundation + 0x000a005f)
# 3 0x01b73189 in _RegisterWindowForMouseMoveEvents + 0x000003EC (MicrosoftComponentPlugin + 0x0000c189)
# 4 0x95079e59 in -[NSThread main] + 0x0000002D (Foundation + 0x0005fe59)
# 5 0x95079e09 in ___NSThread__main__ + 0x0000062E (Foundation + 0x0005fe09)
# 6 0x91ed5ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 7 0x91ed96de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0x0000014e ebx: 0x01b7312d ecx: 0xb0288cec edx:0x900cebb2
edi: 0xb0288d78 esi: 0x91e8a70b ebp: 0xb0288d28 esp:0xb0288cec
ss: 0x00000023 eip: 0x900cebb2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 5:
# 1 0x900ce83e in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x0001883e)
# 2 0x91e8a42c in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_c.dylib + 0x0001142c)
# 3 0x9092be62 in _TSWaitOnCondition + 0x0000007C (CarbonCore + 0x000cce62)
# 4 0x9089d3c5 in _TSWaitOnConditionTimedRelative + 0x00000088 (CarbonCore + 0x0003e3c5)
# 5 0x908fed2a in _MPWaitForEvent + 0x00000128 (CarbonCore + 0x0009fd2a)
# 6 0x01a411c5 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x000071c5)
# 7 0x04312c4e in _WaitForSingleObject + 0x00000B94 (WLMKernel + 0x0000bc4e)
# 8 0x04311711 in _AquireMbuFileSharedLockWithTimeout + 0x00001858 (WLMKernel + 0x0000a711)
# 9 0x04311920 in _AquireMbuFileSharedLockWithTimeout + 0x00001A67 (WLMKernel + 0x0000a920)
# 10 0x04311f74 in _AfxSleep + 0x00000502 (WLMKernel + 0x0000af74)
# 11 0x043120f8 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x0000b0f8)
# 12 0x00017621 in __mh_execute_header + 0x00016621 (Microsoft Excel + 0x00016621)
# 13 0x04313ca2 in _SwitchToThread + 0x0000019B (WLMKernel + 0x0000cca2)
# 14 0x01a3fb8a in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x00005b8a)
# 15 0x909005e0 in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x000a15e0)
# 16 0x91ed5ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 17 0x91ed96de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0x00000131 ebx: 0x00000001 ecx: 0xb030ab5c edx:0x900ce83e
edi: 0x00000000 esi: 0x00000100 ebp: 0xb030abe8 esp:0xb030ab5c
ss: 0x00000023 eip: 0x900ce83e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 6:
# 1 0x900ce83e in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x0001883e)
# 2 0x91e8a42c in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_c.dylib + 0x0001142c)
# 3 0x9092be62 in _TSWaitOnCondition + 0x0000007C (CarbonCore + 0x000cce62)
# 4 0x9089d3c5 in _TSWaitOnConditionTimedRelative + 0x00000088 (CarbonCore + 0x0003e3c5)
# 5 0x908fed2a in _MPWaitForEvent + 0x00000128 (CarbonCore + 0x0009fd2a)
# 6 0x01a411c5 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x000071c5)
# 7 0x04312c4e in _WaitForSingleObject + 0x00000B94 (WLMKernel + 0x0000bc4e)
# 8 0x04311711 in _AquireMbuFileSharedLockWithTimeout + 0x00001858 (WLMKernel + 0x0000a711)
# 9 0x04311920 in _AquireMbuFileSharedLockWithTimeout + 0x00001A67 (WLMKernel + 0x0000a920)
# 10 0x04311f74 in _AfxSleep + 0x00000502 (WLMKernel + 0x0000af74)
# 11 0x043120f8 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x0000b0f8)
# 12 0x00017621 in __mh_execute_header + 0x00016621 (Microsoft Excel + 0x00016621)
# 13 0x04313ca2 in _SwitchToThread + 0x0000019B (WLMKernel + 0x0000cca2)
# 14 0x01a3fb8a in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x00005b8a)
# 15 0x909005e0 in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x000a15e0)
# 16 0x91ed5ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 17 0x91ed96de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0x00000131 ebx: 0x00000001 ecx: 0xb038cb5c edx:0x900ce83e
edi: 0x00000000 esi: 0x00000100 ebp: 0xb038cbe8 esp:0xb038cb5c
ss: 0x00000023 eip: 0x900ce83e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 7:
# 1 0x900cf02e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)
# 2 0x91ed96fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)
X86 Thread State:
eax: 0x00100170 ebx: 0xb0491000 ecx: 0xb0490f9c edx:0x900cf02e
edi: 0x07962c00 esi: 0x91ed79d8 ebp: 0xb0490fc8 esp:0xb0490f9c
ss: 0x00000023 eip: 0x900cf02e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Loaded modules:
0: Microsoft Excel (14.1.4.111121 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: mbukernel (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/mbukernel.framework/Versions/14/mbuker nel
2: MBURibbon (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURib bon
3: mbunamedstrings (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/mbunamedstrings.framework/Versions/14/ mbunamedstrings
4: OfficeWindowLocalizer (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/OfficeWindowLocalizer.framework/Versio ns/14/OfficeWindowLocalizer
5: Netlib (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib
6: MicrosoftComponentPlugin (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftComponentPlugin.framework/Ver sions/14/MicrosoftComponentPlugin
7: MicrosoftOffice (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/ MicrosoftOffice
8: MicrosoftOLE (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/Mic rosoftOLE
9: MicrosoftOLEAutomation (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versi ons/14/MicrosoftOLEAutomation
10: StdUrlMoniker (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/StdUrlMoniker.framework/Versions/14/St dUrlMoniker
11: merp (2.2.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp
12: OfficeArt (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/OfficeArt.framework/Versions/14/Office Art
13: MicrosoftOleo (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/Mi crosoftOleo
14: MicrosoftChartPlugin (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Version s/14/MicrosoftChartPlugin
15: MicrosoftMathFont (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/1 4/MicrosoftMathFont
16: MSXML (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML
17: WLMUser (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/WLMUser.framework/Versions/14/WLMUser
18: WLMKernel (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/WLMKernel.framework/Versions/14/WLMKer nel
19: WLMGraphicsDevice (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/WLMGraphicsDevice.framework/Versions/1 4/WLMGraphicsDevice
20: MicrosoftCloudServices (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftCloudServices.framework/Versi ons/14/MicrosoftCloudServices
21: Gfx (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartAr t
23: mbustrings (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/mbustrings.framework/Versions/14/mbust rings
24: mbulocale (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/mbulocale.framework/Versions/14/mbuloc ale
25: Uniscribe (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/Uniscribe.framework/Versions/14/Uniscr ibe
26: wlmstrings (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/wlmstrings.framework/Versions/14/wlmst rings
27: MViewLib (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MViewLib.framework/Versions/14/MViewLi b
28: CocoaUI (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/CocoaUI.framework/Versions/14/CocoaUI
29: MicrosoftOfficeDRM (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftOfficeDRM.framework/Versions/ 14/MicrosoftOfficeDRM
30: MicrosoftSetupUI (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14 /MicrosoftSetupUI
31: MicrosoftMenuLibrary (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MicrosoftMenuLibrary.framework/Version s/14/MicrosoftMenuLibrary
32: mbuinstrument (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/mbuinstrument.framework/Versions/14/mb uinstrument
33: MetEx (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/../../../Office/MetEx.framework/Versions/14/MetEx
34: CocoaTooltipParser (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../CocoaTooltipParser.framework /Versions/14/CocoaTooltipParser
35: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
36: DocEx (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../DocEx.framework/Vers ions/14/DocEx
37: WinHttp (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinHttp.framework/Ve rsions/14/WinHttp
38: WinCrypto (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinCrypto.framework/ Versions/14/WinCrypto
39: MicrosoftCredui (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCredui.fram ework/Versions/14/MicrosoftCredui
40: MicrosoftDDCS (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftDDCS.framew ork/Versions/14/MicrosoftDDCS
41: WinAPIUI (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinAPIUI.framework/V ersions/14/WinAPIUI
42: MsgrLibClient (8.0.0.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MsgrLibClient.framew ork/Versions/14/MsgrLibClient
43: MicrosoftCSI (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCSI.framewo rk/Versions/14/MicrosoftCSI
44: ThreadPool (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../ThreadPool.framework /Versions/14/ThreadPool
45: MicrosoftFBA (14.1.4.111121 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftFBA.framewo rk/Versions/14/MicrosoftFBA
46: XPG (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/../../../XPG.framework/Versions/14/XPG
47: MicrosoftFS (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/../../../MicrosoftFS.f ramework/Versions/14/MicrosoftFS
48: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../Libraries/mbupgx.dylib
49: MicrosoftWlmFile (14.1.4.111121 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWlmFile.framew ork/Versions/14/MicrosoftWlmFile
50: MicrosoftWebServices (14.1.4.111121 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWebServices.fr amework/Versions/14/MicrosoftWebServices
51: Oimg (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/../../../Oimg.framework/Versions/14 /Oimg
52: MicrosoftPTLS (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/../../../MicrosoftPTLS.framework/Ve rsions/14/MicrosoftPTLS
53: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
54: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
55: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
56: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
57: libCoreFSCache.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
58: libcldcpuengine.dylib: /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
59: cl_kernels: cl_kernels
60: RawCamera (614 Reg=English Loc=0x0000: /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
61: unorm8_bgra.dylib: /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
62: DisplayServices (317 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
63: AE (527.7 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
64: ApplicationServices (41 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
65: libsystem_kernel.dylib: /usr/lib/system/libsystem_kernel.dylib
66: CoreMedia (705.61 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
67: libvMisc.dylib (vecLib 3.7 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
68: Quartz (1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
69: ImageIO (3.1.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
70: libsystem_dnssd.dylib: /usr/lib/system/libsystem_dnssd.dylib
71: CommerceCore (17 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
72: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
73: libauto.dylib: /usr/lib/libauto.dylib
74: CarbonCore (960.20 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
75: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
76: SystemConfiguration (1.11 Reg=English Loc=0x0000: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
77: SpeechSynthesis (4.0.74 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
78: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS
79: CoreVideo (70.1 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
80: GenerationalStorage (126.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
81: libCRFSuite.dylib: /usr/lib/libCRFSuite.dylib
82: HTMLRendering (1.1.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
83: PhoneNumbers (47 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
84: Backup (1.3.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
85: JavaScriptCore (7534.53.8 Reg=English Loc=0x0000: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
86: DiskArbitration (2.4.1 Reg=English Loc=0x0000: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
87: OpenDirectory (146 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
88: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
89: libcups.2.dylib: /usr/lib/libcups.2.dylib
90: libsystem_blocks.dylib: /usr/lib/system/libsystem_blocks.dylib
91: CoreServicesInternal (113.12 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
92: libtidy.A.dylib: /usr/lib/libtidy.A.dylib
93: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
94: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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98: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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100: QuartzCore (270.2 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
101: libcurl.4.dylib: /usr/lib/libcurl.4.dylib
102: Security (55110 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security
103: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
104: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
105: ImageCapture (7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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108: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
109: libdyld.dylib: /usr/lib/system/libdyld.dylib
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112: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
113: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
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119: libsystem_sandbox.dylib: /usr/lib/system/libsystem_sandbox.dylib
120: libcache.dylib: /usr/lib/system/libcache.dylib
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166: Symbolication (91 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
167: AGL (AGL-3.1.4 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
168: libmacho.dylib: /usr/lib/system/libmacho.dylib
169: TrustEvaluationAgent (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
170: AppleVA (5.0.14 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
171: MediaToolbox (705.61 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
172: CoreServices (53 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
173: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib
174: NavigationServices (193 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
175: DiskImages (331.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
176: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
177: CoreMediaAuthoring (890 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
178: libsystem_info.dylib: /usr/lib/system/libsystem_info.dylib
179: NetFS (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
180: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
181: libLAPACK.dylib (vecLib 3.7 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
182: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
183: SpeechRecognition (4.0.19 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
184: MonitorPanel (1.4.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
185: libcompiler_rt.dylib: /usr/lib/system/libcompiler_rt.dylib
186: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
187: ImageCaptureCore (3.0.2 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
188: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib
189: Ink (110 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
190: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
191: ImageKit (1.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
192: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
193: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
194: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
195: libxpc.dylib: /usr/lib/system/libxpc.dylib
196: liblaunch.dylib: /usr/lib/system/liblaunch.dylib
197: QuartzFilters (1.7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
198: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib
199: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
200: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
201: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
202: DesktopServicesPriv (1.6.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
203: MediaKit (589 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
204: QuickLookUI (500.10 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
205: LDAP (120.2 Reg=English Loc=0x0000: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
206: libpam.2.dylib: /usr/lib/libpam.2.dylib
207: libCVMSPluginSupport.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
208: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
209: libCGXCoreImage.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
210: ColorSync (4.7.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
211: SceneKit (125.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit
212: HelpData (72 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
213: CommonAuth (2.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
214: libquarantine.dylib: /usr/lib/system/libquarantine.dylib
215: libkxld.dylib: /usr/lib/system/libkxld.dylib
216: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
217: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
218: FaceCoreLight (1.4.7 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
219: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
220: Heimdal (2.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
221: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
222: CoreImage (1.0.1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
223: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
224: AppKit (1138.32 Reg=English Loc=0x0000: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
225: FamilyControls (300 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
226: AVFoundation (180.30 Reg=English Loc=0x0000: /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
227: SearchKit (1.4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
228: CoreFoundation (635.19 Reg=en_US Loc=0x0000: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
229: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
230: PDFKit (2.6.2 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
231: PrintCore (366.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
232: CoreData (358.13 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
233: SecurityFoundation (55107 Reg=English Loc=0x0000: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
234: Metadata (627.28 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
235: SecurityHI (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
236: DirectoryService (146 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
237: libc++.1.dylib: /usr/lib/libc++.1.dylib
238: CoreAUC (6.11.04 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
239: liblangid.dylib: /usr/lib/liblangid.dylib
240: libpcre.0.dylib: /usr/lib/libpcre.0.dylib
241: libunwind.dylib: /usr/lib/system/libunwind.dylib
242: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
243: OSServices (478.37 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
244: RemoteViewServices (44 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
245: DiscRecording (6030.4.1 Reg=English Loc=0x0000: /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
246: MultitouchSupport (220.62.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
247: WebCore (7534.53.11 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
248: libdnsinfo.dylib: /usr/lib/system/libdnsinfo.dylib
249: QTKit (2315 Reg=English Loc=0x0000: /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
250: LaunchServices (480.27.1 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
251: VideoToolbox (705.61 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
252: CorePDF (3.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
253: QuickTime (2315 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
254: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
255: InternetAccounts (3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
256: IOSurface (80.0 Reg=English Loc=0x0000: /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
257: QuickLook (500.10 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
258: CoreMediaIO (3180 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
259: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
260: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
261: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
262: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.7.3 (Build 11D50)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1073
Screen: 1600 x 900, depth = 32, ltbr = 0, 0, 900, 1600
Microsoft Application Information:
Error Reporting UUID: 4EE6E474-50C1-4763-A797-F297C7AC50A0
Time from launch: 0 hours, 0 minutes, 8 seconds
Total errors on this client: 44It looks like you have Office 2011 SP1 (14.1.x). SP2 has been released (14.2.x). Suggest updating to 14.2.2 to see whether that makes a difference before doing additional troubleshooting. I assume you have appropriate backups.
-
Office X apps unexpectedly quit
When I launch Word, Excel or Powerpoint by clicking the icon on the dock they will start momentarily then "Unexpectedly Quit".
If I double click a document from any of those apps I get a "Operation could not be completed" and an error code -10660.
If I drag a document to the applicable icon on the dock the app will launch and the document will open without issue. At that point (since the application is now open) I can open any other document in that app by double clicking normally. What's happening? I already uninstalled and then reinstalled Office v.X from the original CD with the same results.Hello Again drjjc!
"I did a clean install (Archive and Install)."
If you performed an Archive & Install, then it was not a "clean" install, more accurately referred to as an Erase & Install.
"I was hoping that some system issue in my previous 10.3.9 was the culprit..."
With the Archive & Install, if you chose to preserve your user and network settings before installing, you may still have the same corruption, as that option automatically moves existing users, Home directories, and network settings.
"...(although I was almost positive it wasn't). And it wasn't!"
How did you arrive at that determination? Is the issue resolved now?
ali b -
The last time you opened OpenOffice, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? i have a problem with open office, if I press reopen, nothing happened ans i see always this information on my mac? what can I do?
Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
Office 2004 for mac 10.6.8 quits
I have an imac running 10.6.8. It works fine but anything to do with MS 2004 quits immediately with a long winded report. I have reinstalled OS, I have run Apple updates, I have reinstalled MS Office 2004 (can't run MS Office update as it crashes) I have tried all the fixes mentioned in other threads on this forum and I have run a check for malware, trojans and everything else. Any ideas?
Hi,
Rosetta is installed. Here is the report:
Process: LaunchCFMApp [686]
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 11.2.0 (11.2.0 (050714), © 2004 Microsoft Corporation. All rights reserved.)
Code Type: PPC (Translated)
Parent Process: launchd [541]
Date/Time: 2014-03-05 21:02:20.493 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 45393 sec
Crashes Since Last Report: 21
Per-App Crashes Since Last Report: 6
Anonymous UUID: 4A99CD01-EF9E-4225-86AF-A6BFF1EF3817
Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x80239236 __pthread_kill + 10
1 libSystem.B.dylib 0x80238ad7 pthread_kill + 95
2 LaunchCFMApp 0xb80bfb30 0xb8000000 + 785200
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455
Thread 1:
0 libSystem.B.dylib 0x80142afa mach_msg_trap + 10
1 libSystem.B.dylib 0x80143267 mach_msg + 68
2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231
3 libSystem.B.dylib 0x80170259 _pthread_start + 345
4 libSystem.B.dylib 0x801700de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x802fc540 ecx: 0xb7fff9ac edx: 0x80239236
edi: 0xb8211640 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac
ss: 0x0000001f efl: 0x00000286 eip: 0x80239236 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x8023922c
Binary Images:
0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x8036b000 - 0x804e6fe7 com.apple.CoreFoundation 6.6.5 (550.43) <10B8470A-88B7-FC74-1C2F-E5CBD966C051> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x805de000 - 0x805ecfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x805f1000 - 0x805fdff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x80601000 - 0x80647ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x80654000 - 0x807d6fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x80838000 - 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x808f9000 - 0x808fcfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Translated Code Information:
objc[686]: garbage collection is ON
NO CRASH REPORT -
Office 2004 needs regular Force Quitting
I have a late 2007 MBP 17" and lately I have found that Office 2004 will require a force quit to fully exit. It will appear that I've quit the application, but then when I go to start it up, I see that dot is still under the application logo in the dock. The only way to fully quit is then to force quit that app (e.g., Excel, Word, etc.).
This happens on average once a day, and not each time. I have completely uninstalled Office 2004 using their uninstaller program and reinstalled. Unfortunately, the symptom remains.Yes, I have 2008 on both my 1.25G G4 PowerMac minitower and my 2.2G 15" MacBook Pro (late 2007). It's sluggish on both. I expected to see quite a speed difference between the old PPC machine and the new notebook, but not with Office 2008. The program is completely stable--however, it feels like enough kludge has been added to make the thing run slower. They changed the way Excel handles graphs and I am having trouble doing graphs I once did with ease in Office 2004 and earlier.
I'm with the folks who are leaning to a non-Microsoft solution until MS fixes what they broke. I understand they are reacting to the flood of complaints about Off2008 and working toward an improved version. Of course, if they do it on their traditional 4-year cycle. they will have whizzed away their entire Mac market by 2012. -
Office 2004 for Mac update 11.3.0 problems
When I was notified by AutoUpdate that there was a new version of Office for Mac available (I have been using it for nearly three years), I followed instructions and after the download got the message: "The installer could not locate the correct version of the software required to install this update. See the Read Me file included with this installer to determine if your software meets the requirements for this update."
I reinstalled Office 2004 and then attempted to download and install the previous updates 11.2.0 and got the same message. The previous install had accepted 11.2.0, and I am now back at 11.0. Also, when I now activate Word, I get an error message "An unexpected error occurred while trying to load the Microsoft Framework library." However, after clicking the OK button on this message, I can proceed and use Word normally. Do I have any real problems here?
Anyone with any ideas?Back again. The Remove Office tool did its thing. I repaired permissions. Then reinstalled from CD. Then repaired permissions. Opened each element of Office once and closed it. Repaired permissions. Ran Microsoft AutoUpdate. Showed downloading 11.3.0 but would not do anything after download. The same messages as before came up. And I cannot comfortably find that Microsoft stuff in the Library. There is quite a bit of Microsoft file types in the Library and I left them alone.
Then went to Mactopia and downloaded the update. Got a .dmg on my desktop which I double-clicked. However it too provided the same message about installation.
I guess I could phone AppleCare (I have the contract) but I somehow have a feeling that this is not their problem as the program is from Microsoft.
Slater. -
as soon as i open appleworks 6....the appleworks window opens then as soon as it gets to assistants (on the bottom left hand corner), appleworks quits, then i get the message "the application appleworks 6 has unexpectedly quit. the system and other applications have not been affected. would you like to submit a bug report to apple?"...i've tried restarting the computer, logging out of my profile and going to the other profiles (appleworks 6 doesnt work on theirs either.) Then i decided to use the software restore...that didn't help....i'm running out of ideas....please help me.
btw this started happening this past monday...and the day before that, i was in drawing, and everything seemed normal. i left the computer on, but it was asleep. the next day, i found that appleworks 6 quit, and all my documents didn't save (the ones i was working on the night before)......i don't know if thats relevent at all...but that was the situation
thanksWelcome to Apple Discussions Richard
Your problem of AppleWorks crashing while building the font menu is probably easier to troubleshoot than funkyfresh's. It's an almost-100% sign of a corrupt font.
First, use Font Book to validate fonts. Even if Font Book reports no problems, it doesn't mean your fonts are all fine as far as AppleWorks is concerned. If it does find a problem, move the font to the Desktop & try restarting AppleWorks. Because AppleWorks is really an OS 8/9 application carbonized to run in OS X, it may not understand fonts being disabled if they are still in the Fonts folder.
The most frequent cause of AppleWorks quitting during start up is a corrupt font. In watching the AppleWorks start up window, do you see where it was when it crashed? If my guess is correct, it would be during "Building Font Menu." First, look for a font named Bauhaus 93. This font is installed by versions of Microsoft Office before Office 2004. The Bauhaus 93 with Office 2004 is not corrupt. If you don't find Bauhaus 93, before going through the trial & error of locating a corrupt font, there are a couple of other things to do.
First, any time AppleWorks crashes there is likely some corruption of the preferences. See my user tip, AppleWorks has stopped working correctly >If AppleWorks has stopped working correctly, for more on the preferences.
Also, have you tried launching AppleWorks from another user account? This will narrow down the possible location of a corrupt font. If it launches for another user, the troublesome font will be in HD > Users > [your account] > Library > Fonts.
The trial & error method of corrupt font isolation involves moving all of the fonts from the various font folders to another folder (the Desktop is a good place) & then moving a few back at a time & trying to launch AppleWorks. When it crashes you will know the culprit is in the last bunch. -
Entourage Unexpectedly Quits when opening Prefs?
Hello,
I know this probably isn't the right forum for this but since Microsoft has pretty much eliminated support for Office 2004 I figured I would give it a shot..
I am running Office 2004/Entourage on my Mac with 10.4.9 and for some reason when I try to open the preferences to Entourage the program unexpectedly quits.. Does anyone know of a way to fix this? It is a drag and drop installation so I am thinking I need to delete a pref somewhere...
Thanks! For the techies out there here is the crash log..
Date/Time: 2007-04-04 00:07:40.890 -0700
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [85]
Rosetta: Yes
Version: 11.2.1 (11.2.1 (051004), © 2004 Microsoft Corporation. All rights reserved.)
PID: 543
Thread: Unknown
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000030
Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthreadcondwait + 3114
2 LaunchCFMApp 0xb8167612 catchexception_raise_stateidentity + 318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catchexception_raise_stateidentity + 572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124
Thread 2:
0 LaunchCFMApp 0xb8134443 spinlockwrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
4 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
5 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
6 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 3:
0 LaunchCFMApp 0xb81345bf spinlockwrapper + 92583
1 LaunchCFMApp 0xb81580f5 CallPPCFunctionAtAddressInt + 117095
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 4:
0 LaunchCFMApp 0xb8134678 spinlockwrapper + 92768
1 LaunchCFMApp 0xb8157eac CallPPCFunctionAtAddressInt + 116510
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 5:
0 LaunchCFMApp 0xb81342f2 spinlockwrapper + 91866
1 LaunchCFMApp 0xb814d490 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 6:
0 LaunchCFMApp 0xb81342f2 spinlockwrapper + 91866
1 LaunchCFMApp 0xb814d490 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spinlockwrapper + 3852
Thread 7:
0 LaunchCFMApp 0xb8134443 spinlockwrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260
Unknown thread crashed with i386 Thread State:
eax: 0x00000030 ebx: 0xb80a5608 ecx:0x00000000 edx: 0x00000003
edi: 0x00000030 esi: 0x80d03b70 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010206 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037
Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x748000 - 0x7b5fff com.microsoft.shmem.bundle 050715 (11.2.0) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x15bb000 - 0x15bdfff com.apple.textencoding.unicode 2.1 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x14e8c000 - 0x14eb7fff com.apple.audio.SoundManager.Components 3.9.2 /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/Soun dManagerComponents
0x14fc7000 - 0x14fccfff com.apple.audio.AppleHDAHALPlugIn 1.2.9 (1.2.9a4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x14ff0000 - 0x1502ffff com.apple.QuickTimeFireWireDV.component 7.1.5 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x15dd3000 - 0x15fccfff net.telestream.wmv.import 2.1.0.33 /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x1601c000 - 0x16036fff com.apple.AppleIntermediateCodec 1.1 (141) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x1603b000 - 0x16097fff com.apple.applepixletvideo 1.2.9 (1.2d9) /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x8fc00000 - 0x8fc50fff dyld 46.12 /usr/lib/dyld
0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.61 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907e6000 - 0x908bdfff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90904000 - 0x90904fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90906000 - 0x90a0cfff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a5d000 - 0x90ae0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90b09000 - 0x90b7bfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bee000 - 0x90bf9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bfe000 - 0x90c73fff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c89000 - 0x90c9bfff libauto.dylib /usr/lib/libauto.dylib
0x90ca1000 - 0x90f6cfff com.apple.CoreServices.CarbonCore 682.18 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90fc9000 - 0x91042fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x91084000 - 0x910c5fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x910d9000 - 0x910ecfff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x910f8000 - 0x9117efff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x911b4000 - 0x911d4fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x911e1000 - 0x911f0fff libz.1.dylib /usr/lib/libz.1.dylib
0x911f3000 - 0x913a8fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x914a5000 - 0x914aefff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x914b5000 - 0x914ddfff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x914ef000 - 0x914f7fff libbsm.dylib /usr/lib/libbsm.dylib
0x914fb000 - 0x91574fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x915be000 - 0x915befff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x915c0000 - 0x915f2fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91608000 - 0x916e5fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91724000 - 0x917a5fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x917e2000 - 0x91894fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x918c9000 - 0x9191ffff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x91947000 - 0x91961fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9196f000 - 0x9198cfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x91998000 - 0x919d4fff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x919ec000 - 0x919fafff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91a02000 - 0x91a40fff com.apple.ImageIO.framework 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a55000 - 0x91b18fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b63000 - 0x91b78fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b7d000 - 0x91b9dfff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91ba2000 - 0x91c02fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c14000 - 0x91c18fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c1a000 - 0x91c83fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c88000 - 0x91cc8fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91cce000 - 0x91ce8fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91ced000 - 0x91ceffff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91cf1000 - 0x91ddffff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91dfe000 - 0x91dfefff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e00000 - 0x91ee6fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91eee000 - 0x91f0dfff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91f79000 - 0x92005fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x92011000 - 0x920a8fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x920c1000 - 0x9266efff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x926a1000 - 0x929ccfff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x929fc000 - 0x92aebfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92aee000 - 0x92b74fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92bb6000 - 0x92deafff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92f0d000 - 0x92f2dfff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f38000 - 0x92f94fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92faa000 - 0x92faafff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fac000 - 0x92fc1fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fd2000 - 0x92fddfff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92fe5000 - 0x92fedfff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92ff4000 - 0x9307efff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x93093000 - 0x93097fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9309b000 - 0x930bdfff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x930d1000 - 0x930d9fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x930e0000 - 0x93147fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9316d000 - 0x931b5fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x931df000 - 0x931effff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x931f8000 - 0x931fefff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93204000 - 0x9352bfff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93660000 - 0x9366dfff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x936d8000 - 0x936d8fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x936da000 - 0x93d48fff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x940d0000 - 0x94144fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9417e000 - 0x9423cfff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94280000 - 0x94280fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94282000 - 0x94435fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9447e000 - 0x944befff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x944c6000 - 0x9450afff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x94511000 - 0x94525fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x946bd000 - 0x946cefff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x946d5000 - 0x946e2fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94732000 - 0x9474cfff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94753000 - 0x94a28fff com.apple.QuickTime 7.1.5 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94aec000 - 0x94b0efff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94e60000 - 0x94e7efff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x96985000 - 0x969a4fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x970df000 - 0x970ecfff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x984c2000 - 0x9906ffff com.apple.QuickTimeComponents.component 7.1.5 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x992d7000 - 0x992dbfff com.apple.QuickTimeH264.component 7.1.5 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x992dd000 - 0x993c3fff QuickTimeH264.altivec /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.altivec
0x99513000 - 0x995dcfff com.apple.QuickTimeMPEG4.component 7.1.5 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x99e02000 - 0x99e20fff com.apple.OpenTransport 3.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0x99e9c000 - 0x99e9dfff com.apple.iokit.dvcomponentglue 1.9.0 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9b968000 - 0x9b96afff Interposers.dylib /usr/libexec/oah/Shims/Interposers.dylib
0xb8000000 - 0xb82d6fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
Translated Code Information:
Rosetta Version: 17.25
Args: /Applications/Microsoft Office 2004/Microsoft Entourage /Applications/Microsoft Office 2004/Microsoft Entourage -psn010092545
Exception: EXCBADACCESS (0x0001)
Thread 0: (0xb011ad34, 0xb81345bf)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
0x84c843f4: No symbol
0x84be4e68: No symbol
0x84be504c: No symbol
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0074b474 ctr: 0x9005c814
r00: 0x0000001e r01: 0xf01019a0 r02: 0x00000000 r03: 0x00000010
r04: 0xf01019e8 r05: 0xf01019e0 r06: 0xf0101cc0 r07: 0x00000004
r08: 0x00000000 r09: 0x003b42e0 r10: 0x00000000 r11: 0x007b8110
r12: 0x9005c814 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x0188dc00
r28: 0x00000000 r29: 0x00000000 r30: 0xf0101aa8 r31: 0xf0101aa8
Thread 1: (0xb031e7fc, 0xb8134443)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
0x908096e0: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x67c
0x9150e554: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio : __ZN10HALRunLoop9OwnThreadEPv + 0xd8
0x9150e324: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio : _ZN9CAPThread5EntryEPS + 0x6c
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ab5c ctr: 0x9000ac00
r00: 0xffffffe1 r01: 0xf03057e0 r02: 0xa07e907c r03: 0xf03058b0
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x0000ae03
r08: 0x00000000 r09: 0x00000000 r10: 0x7fffffff r11: 0xa00069a4
r12: 0x9000ac00 r13: 0x00000000 r14: 0x00000000 r15: 0x9080907c
r16: 0xa07e907c r17: 0xa07e907c r18: 0x20000024 r19: 0x00000000
r20: 0xf03058b0 r21: 0x003f33f8 r22: 0x003f3568 r23: 0x00000000
r24: 0xf03058b0 r25: 0x00000450 r26: 0x0000ae03 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x9080907c
Thread 2: (0xb029dd30, 0xb81342f2)
0x9007282c: /usr/lib/libSystem.B.dylib : pthread_cond_timedwait_relativenp + 0x1ec
0x90d0fafc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 0xbc
0x90d0f95c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : __Z15AsyncFileThreadPv + 0x44
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90072868 ctr: 0x90055940
r00: 0xffffffd9 r01: 0xf0284cd0 r02: 0xa0001fcc r03: 0x0000640b
r04: 0x00006503 r05: 0x0000003c r06: 0x00000000 r07: 0x00000001
r08: 0x00000000 r09: 0x00000001 r10: 0xf0284de8 r11: 0xa0006b5c
r12: 0x90055940 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0xa0caa5c8 r23: 0xa0caf924
r24: 0xa0caf924 r25: 0xa0002654 r26: 0xa0caa5fc r27: 0xa0caa630
r28: 0xf0284de8 r29: 0xa0001fcc r30: 0xa0001fcc r31: 0x90072654
Thread 3: Crashed (0xb7fff9c0, 0xb80a562f)
0x018ed800: No symbol
0x85130eb0: No symbol
0x8512fcf8: No symbol
0x84d6ed3c: No symbol
0x84d71460: No symbol
0x849fb954: No symbol
0x849fb9a8: No symbol
0x846c0170: No symbol
0x84ea86b0: No symbol
0x849fb954: No symbol
0x849fb9a8: No symbol
0x84a270d4: No symbol
0x84598704: No symbol
0x84eb2518: No symbol
0x849fb954: No symbol
0x849fb9a8: No symbol
0x849fb954: No symbol
0x849fb9a8: No symbol
0x84db575c: No symbol
0x84db8c90: No symbol
0x849fb954: No symbol
0x849fb9a8: No symbol
0x846e88d8: No symbol
0x84dc157c: No symbol
0x849fb954: No symbol
0x84d6eadc: No symbol
0x84a00b90: No symbol
0x84a008cc: No symbol
0x84d7dc74: No symbol
0x849fa2c4: No symbol
0x84d707dc: No symbol
0x849fa070: No symbol
0x84d6d91c: No symbol
0x851f1104: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x85130eb0 ctr: 0x849e1d70
r00: 0x85130eb0 r01: 0xbfffcbf0 r02: 0x00487000 r03: 0x00000000
r04: 0x0000041c r05: 0x00000000 r06: 0xbfffcb48 r07: 0x0000000f
r08: 0x00000000 r09: 0x0000000f r10: 0x0000000f r11: 0x0000000f
r12: 0x00694ba4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffff984 r21: 0x003972c0 r22: 0xbffff060 r23: 0x006083d8
r24: 0x0000000f r25: 0x018ed800 r26: 0x152aa840 r27: 0x152a67f0
r28: 0x0054f190 r29: 0x002e59e4 r30: 0x018ed800 r31: 0x00000000
Thread 4: (0xb009973c, 0xb8134443)
0x90005c00: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x007ae708: No symbol
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ab5c ctr: 0x9000ac00
r00: 0xffffffe1 r01: 0xf0080ce0 r02: 0x00000001 r03: 0xf0080dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003403
r08: 0x000003e8 r09: 0x00000000 r10: 0xa0006160 r11: 0xa00069a4
r12: 0x9000ac00 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080dcc r25: 0x00000054 r26: 0x00003403 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x007b8fa0
Thread 5: (0xb021cd30, 0xb81342f2)
0x9007282c: /usr/lib/libSystem.B.dylib : pthread_cond_timedwait_relativenp + 0x1ec
0x90d1ac60: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 0xa0
0x84be55b8: No symbol
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90072868 ctr: 0x90055940
r00: 0xffffffd9 r01: 0xf0203c60 r02: 0xa0001fcc r03: 0x00006217
r04: 0x0000640b r05: 0x0000003c r06: 0x00000000 r07: 0x00006103
r08: 0x00000000 r09: 0x00000001 r10: 0x00403693 r11: 0xa0006b5c
r12: 0x90055940 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0xa0002654 r26: 0xa0ca18a8 r27: 0x0032df18
r28: 0xf0203d10 r29: 0xa0001fcc r30: 0xa0001fcc r31: 0x90072654
Thread 6: (0xb019bd08, 0xb8134678)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
0x84c8456c: No symbol
0x84be527c: No symbol
0x84be5414: No symbol
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x90cdd3b4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x9002bdc8: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0074b630 ctr: 0x90023cd4
r00: 0x0000001d r01: 0xf0182ba0 r02: 0x00000000 r03: 0x00000011
r04: 0xf0182c98 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x000bc410 r10: 0xa0006160 r11: 0xa0006414
r12: 0x90023cd4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x0188e000
r28: 0x00000000 r29: 0xf0182c98 r30: 0xf0182c84 r31: 0xf0182c84Since Entourage is not an Apple product, you'll get
better response if you use a forum dedicated to
Microsoft's Mac products such as
<http://groups.google.com/groups/dir?sel=33607053>
rather than an Apple forum.
Be sure to search the forum first in case someone has
already had a similar question answered. You'll get
your answer faster this way. Post your question in
the forum if you don't find anything that helps
Nothing bothers me more than someone who will take the time to tell someone to go someplace else to get an answer, rather then answering the question. He has a MBP, and came to the place where others with the same computer come. He will get answers, help, and be able to solve his issue just fine in this forum. -
Excel Unexpectedly Quits on Start up
Excel (Os X) is unexpectedly quiting when I start it up. Even retrying is not successful. It will start up if I try to open an Excel document, but not clicking on the application. A previously cloned copy of the partition running 10.4.8 works ok. The problematic one is running 10.4.9 with the latest security update. I have tried replacing the application from the working partition, but it made no difference. The problem occurs from multiple user logins also. Any suggestions?
Are you current with Microsoft's Office 2004 updates? If you are not, then try updating, and don't trust MS's update utility tool to tell you if you are current; go annd look on Microsoft's web site yourself. If that doesn't help, try posting your question on one of the Microsoft discussion forums.
I can tell you that I run Excel 2004 every day on three systems (Mac Pro, MacBook Pro, and PowerMac G5), all with Mac OS X 10.4.9 and all OS updates and it works fine on all three.
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