Office 2010 & 2007 - Excel and Access File Locking Out On the Network With Multiple Users

This is also posted in the Office 2010 - IT Pro General Discussions, but was suggested to repost here, since a definitive answer was not found.
Hi,
An issue that's happening is that Excel and Access files are locking on the network. We're currently using Office 2007 and 2010.
Here are some different scenarios that are happening:
When opening the file it is locked out by “User X” which is the person that has the file locked out and no one else can open the file.
When opening the file it is locked out by “User Y” which is NOT the actual person, but is locked out by “User X” and no one else can access the file.
When opening the file it is locked out by “…another user” which is generic and no one else can access the file.
The two more common events are incident 1 and 2 with 3 happening the less common.
This message will continue until the sessions are closed through computer management on the file server.
The file server is running Windows Server 2003.
This does happen on both Windows XP and Windows 7 clients.
This does happen for users using Office 2007 and Office 2010.
There are two sets of Office 2010 Users when it comes to patches. Everyone has the most current patches with Office 2010 SP2 while anyone that has Microsoft Project 2010 is using all the current update before Office 2010 SP2.
All users that are using Office 2007 have all the current patches and service packs.
Another variable is that we have users that will leave a file open on the network for 3+ days and after a while it will lock the file out.
Also we have Shadow Copy that runs daily on the system which I'm not for sure if that impacts anything if a file is opening during that time.
Any ideas on how to mitigate the lock out issues would be appreciated.
Thanks,
Binary Process
Edit November 12, 2013: This issue can occur if and if not another person actually has the file open. If the person doesn't have the file open then there is a hung connection which needs to be disconnected by going to the Computer Management of the File
server.

Hi Binary,
I know that the description of the hotfix does not relate to the issue. The purpose is to install it for upgrading SMB related file.
A similar issue I encountered before:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/b7fcc59b-52d9-4a02-863a-1a529bcb8cb1/temp-doc-etc-files-dont-close-after-a-file-closes-this-causes-locked-files?forum=winserverfiles
It is resolved by upgrading SMB files so maybe it will help on your case.
Another hotfix which may related:
http://support.microsoft.com/kb/983458
If you have any feedback on our support, please send to [email protected]

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Office 2010 & 2007 - Excel and Access File Locking Out On the Network With Multiple Users

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