Office 2010 Service Pack 2 (SP2) installation failing with error code 0x80070643 and B56

I've been trying to install Office 2010 service pack 2 (32 bit) multiple ways without success. I've tried getting it directly from Microsoft Update, downloading the full file from Microsoft and installing it, using WSUS to deploy to clients, and I've tried
using LANDesk to deploy it. All methods are failing.
I need a solution that doesn't involve touching each PC manually, as I have a feeling this error is going to occur on several hundred PC's in my organization. So far on a group of 15-20 test PC's, every one has failed. We have not had problems with any other
Microsoft Updates before this one.
When I try Microsoft Update, I receive the following error:
Code B56 Windows Update encountered an unknown error.
Below is the WindowsUpdate.log excerpt:
2013-08-06 12:45:33:313 3952 dc4 Handler :::::::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler :: START :: Handler: MSI Install
2013-08-06 12:45:33:328 3952 dc4 Handler :::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler   : Updates to install = 7
2013-08-06 12:45:33:328 3952 dc4 Handler Extracting MSP file stored in CAB officesuiteww-x-none.cab
2013-08-06 12:45:43:671 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:671 3952 dc4 Handler Extracting MSP file stored in CAB proofing-en-us.cab
2013-08-06 12:45:43:702 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:702 3952 dc4 Handler Extracting MSP file stored in CAB proof-fr-fr.cab
2013-08-06 12:45:43:983 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:983 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64ww-x-none.cab
2013-08-06 12:45:44:217 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:217 3952 dc4 Handler Extracting MSP file stored in CAB officesuitemui-en-us.cab
2013-08-06 12:45:44:482 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:482 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64mui-en-us.cab
2013-08-06 12:45:44:529 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:529 3952 dc4 Handler Extracting MSP file stored in CAB proof-en-us.cab
2013-08-06 12:45:44:716 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:716 3952 dc4 Handler   : Batch installing 7 updates
2013-08-06 12:45:46:417 3952 dc4 Handler List of MSPs in transaction:
2013-08-06 12:45:46:417 3952 dc4 Handler   C:\Windows\SoftwareDistribution\Download\29f5035d168bf9e9d0369f84037ff787\img\officesuiteww-x-none.MSP
2013-08-06 12:45:46:417 3952 dc4 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2013-08-06 12:46:42:265 112 600 Report Uploading 2 events using cached cookie, reporting URL =
http://wsus:8530/ReportingWebService/ReportingWebService.asmx
2013-08-06 12:46:42:358 112 600 Report Reporter successfully uploaded 2 events.
2013-08-06 12:47:52:012 3952 dc4 Handler MSP Error List:
2013-08-06 12:47:52:012 3952 dc4 Handler 1: 2902 2: ixfAssemblyCopy
2013-08-06 12:47:52:012 3952 dc4 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: First failure for update {365F23BF-5D31-4811-A197-29C2C0751961}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = InstallFiles
2013-08-06 12:47:52:012 112 938 AU >>## RESUMED ## AU: Installing update [UpdateId = {9C5E43A3-3AE9-434D-B105-A9D7902D5F9F}]
2013-08-06 12:47:52:012 112 938 AU   # WARNING: Install failed, error = 0x80070643 / 0x00000B56
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::
2013-08-06 12:47:52:012 3952 dc4 Handler :: END :: Handler: MSI Install
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::::::
2013-08-06 12:47:52:168 112 5c4 Agent *********
2013-08-06 12:47:52:168 112 5c4 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2013-08-06 12:47:52:168 112 5c4 Agent *************
2013-08-06 12:47:52:168 112 938 AU Install call completed.
2013-08-06 12:47:52:168 112 938 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-08-06 12:47:52:168 112 938 AU #########
2013-08-06 12:47:52:168 112 938 AU ## END ## AU: Installing updates [CallId = {87C0C0A5-18CE-45A0-9376-989DCA9CACCA}]
2013-08-06 12:47:52:168 112 938 AU #############

I too have been unable to install the Office 2010 SP2 update on either a Win7 or a Win 8 system. Researching the errors I got led me to discover the following:
1. Many people are encountering errors during the SP2 installation. Some were able to get around it by downloading the self-installing package and bypassing Windows Update. Some were able to get it installed by first doing a Repair on Office 210 itself
first, and then installing SP2. But many others have not been able to install it at all.
2. Apparently a common and insurmountable issue that prevents SP2 from installing is the lack of the MSOCACHE directory. This directory normally gets installed on a machine during the original install of Office, and contains all the install files used
during the installation. Apparently the idea behind creating MSOCACHE was to allow subsequent updates without requiring the user to have the original source CD available.
The problem is that if MSOCACHE is deleted, which is an option many people choose, you can then no longer do any updates to Office.
I am one of those people.
I found a posting that described a way to recreate MSOCACHE from the source CD. I did that, and the SP2 update actually got farther - it started to install stuff but then stopped and asked for a particular file. I found the file on the CD and
pointed the installer to it, but it said the file was not found and quit. So my install still failed.
The last response I got at the Microsoft Answers site was to wait until SP2 is debugged. It's not clear to me this will ever happen, but we'll see.
Birk Binnard http://www.birkbinnard.com

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(I attempted to include an image of the error and a link to the KB article but it wouldn't allow that saying my account must be verified although there appears to be no way to actually verify my account. The "Verify Your Account 13" thread
doesn't help by the way.)
ServerManager.exe - This application could not be started. Do you want to view information about the issue?
Which if I click Yes it takes me to the page for this KB article:
KB2715633
The KB page refers to three different SHIM errors. The second two don’t apply to this scenario but the first seems to. Unfortunately the info on this one is:
“The app is not configured in a way that makes it possible to determine the appropriate version of the .NET Framework runtime.
You can't fix the configuration problem yourself. Contact the app vendor to resolve the issue.”
I've re-installed Windows twice and have been able to replicate the problem each time (Clean Win 8.1 install, Office 2013 install, RSAT, everything works, install Office 2013 SP1).
It says in the KB to "Contact the app vendor". In this case that would be Microsoft.

1. What is you install W 8.1 ENT + all important updates -> Office 2013 > Office 2013 SP1 > RSAT ?
2. Make sure that .NET 3.51 and 4.51 are installed.
3. Make sure that there is no coincidence with issues
http://support.microsoft.com/kb/2817430
4. Try to sesolve problem with Process Explorer and Process Monitor
HTH
Milos

EMET 4.0 installation fails with error code 1720

On many, but not all, of our systems (Server 2008 R2), installation of EMET 4.0 is failing. Here is an excerpt from the verbose MSI log:
REM kill EMET Agent 4.0 process if running (re-installing scenario) strAppName = "emet_agent.exe"
Set objProces
MSI (s) (A0:50) [10:55:47:325]: Creating MSIHANDLE (27) of type 790536 for thread 6736 MSI (s) (A0:F0) [10:55:47:325]: Creating MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:38) [10:55:47:325]: Generating random cookie.
MSI (s) (A0:38) [10:55:47:325]: Created Custom Action Server with PID 6588 (0x19BC).
MSI (s) (A0:DC) [10:55:47:434]: Running as a service.
MSI (s) (A0:DC) [10:55:47:434]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (A0:F0) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038 MSI (c) (C8:B4) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon,
ErrorDialog, MSI (s) (A0:F0) [10:55:52:223]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (A0:F0) [10:55:52:223]: Product: EMET 4.0 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could
not be run. Contact your support personnel or package vendor. Custom action _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7 script error -2147024770, : Line 21, Column 1,
MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (27) of type 790536 for thread 6736 Action ended 10:55:52: InstallExecute. Return value 3.

I've just spent the last 6 hours trying to find a solution to this. All the steps provided by other user never worked. Running the script separately worked just fine (and YES I was running it as admin). Basically I've come up with a workaround.
The section it's failing on is a CustomAction(VBSCRIPT) that the MSI is calling to 'look for' & 'close' emet_notifier.exe or emet_agent.exe. I know it's not there because I manually removed EMET. When you modify the MSI you can pull out the CustomActions
piece that is failing.
Step 1: Modify the MSI using Orca. Orca is provided by MS in the SDK Tools. I found this site helpful for getting Orca installed on Windows 7:
http://blogs.technet.com/b/bernhard_frank/archive/2010/03/15/how-to-install-orca-exe-from-the-windows-installer-development-tools.aspx
Step 2: After installing Orca, right click EMET Setup.msi and select 'Edit with Orca'
Step 3: Find all instances of the Custom Action and Drop the Rows: Find > _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7. (Right Click each row found and select 'Drop Row'. I found 4 Rows with this entry)
File > Save (or Save As) and Run the MSI.
EMET installed without problems. Since it doesn't actually fix the problem with Windows (it only fixes the MSI), you'll have to modify future releases of the MSI the same way for that particular PC.

IE11 installation fails with error code 4007 (USER_ERROR_MISSING_REQUIRED_PREREQUISITE)

Hello there
I'm having troubles with the installation of IE11 on Win7 over software deployment: Some clients fail with the error code 4007:
USER_ERROR_MISSING_REQUIRED_PREREQUISITE
All prerequired updates for IE11 (http://support.microsoft.com/kb/2847882/en)
are approved for installation:
2729094
2731771
2533623
2670838
2786081
2834140
However, KB2731771 will not install on the clients with the status: Not applicable. I think, this might cause the problem and I'm wondering, why this update will not install.
Thank you for your ideas and advise.
Cheers,
Simon

Hi,
For Windows update 2731771, please make sure that you've approved the right version for your clients, x86 package or x64 package.
The error indicates that the failed IE installation is caused by the failed prerequisite, so as
Alex_zz mentioned, we can refer to the ie 11 main log to find more detailed information, you can also locate to
%windir%\logs\cbs
%windir%\Windowsupdate.log
to find the detailed information of the failed update.
Yolanda Zhu
TechNet Community Support

OLEDB select from Analysis Services fails with error codes 0x80040E21 and 0xC0202009

Hi,
In IS2008 SP1, I have an OLEDB source component that uses an Analysis Services OLEDB connection to run an MDX statement (set in the "SQL command text" property). This already worked for other cubes with the same MDX statement (apart from different hierarchy
and cube names) in several other IS packages.
But in this package, I keep getting the following errors when executing:
Error: 2011-12-08 14:12:42.70
   Code: 0xC0202009
   Source: myDataflow myOLEDBsource [190]
   Description: SSIS Error Code DTS_E_OLEDBERROR. An OLE DB error has occurred.
Error code: 0x80040E21.
End Error
Error: 2011-12-08 14:12:42.70
   Code: 0xC004701A
   Source: myDataflow SSIS.Pipeline
   Description: component "myOLEDBsource" (190) failed the pre-execute phase and returned error code 0xC0202009.
End Error
As usual with AS OLEDB, you get warnings for all columns that the data type is unknown and hence set to DT_WSTR(255). This is the case for the working packages and for the non-working one.
And when I click on the "Preview" button in the OLEDB source, I see the three column two row resultset as expected.
As I found some other posts with similar error messages that could be resolved by changing the 32 bit and 64 bit setting, I tried in BIDS 2008 (32 bit) on Vista 32 bit, dtexec 32 bit on the same computer, dtexec 64 bit and dtexec 64 bit on a Win2008 server,
all with the same results.
SQL Server Profiler shows that the MDX statement is executed without errors when running the package. I do not see any relevant difference between the working packages/cubes and those not working. I re-created the OLEDB source component several times, even
copied it over from a working package, and still have no success.
I even executed the statements in an XMLA sheet in Management Studio with the PropertyList taken from the trace, without seeing anything obvious in the result.
Any ideas what I could do to get this working?
Is there any reference explaining OLEDB error codes?
Thanks
Frank

Hi,
I finally got it working. Re-creating the connection manager solved the issue. There was no difference between the not working and the working connection in the Connection Manager Editor. When I compared on XML source level in the package, I found that the
working version contained Format=Tabular in the connection string, while the not working version did not contain this.
Frank

When installing cc desktop app installation fails with error code 1

when trying to install CC desktop app on macbook pro running Lion, the installer downloads the software then says installation failed error code 1 when trying to install the files…help

Signals7 please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

Office 2010 Service Pack 2 (SP2) installation failing with error code 0x80070643 and B56

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