Office 2010 - "Word cannot print, there is no printer installed"

Hi All,
Been having a problem recently on many PC's at a site where they run Windows 7 x64 with Office 2010 x86.
Printing usually happens with no issue, however sometimes when they click the print icon, (in the 'file-->print' section) it will display 'word cannot print, there is no printer installed'.
The client tells me they can go to control panel and print a test page successfully, but word/excel will not print. In order to resolve the issue they close the program, reopen it and printing works straight away. Today I asked them to restart the print
spooler, instead of closing/reopening word, this did not resolve the issue. closing and reopening did fix the issue.
So far they have experienced the issue with Word and Excel only, however they don't use the other programs a great deal.
The printers are distributed with group policy. In addition to network printers they use PDF Factory (which is like PDF Creator).
I have been unable to reproduce the issue.
Any thoughts would be greatly appreciated, thank you!

Hi,
From your description , I understand that you got message ”word cannot print, there is no printer installed” when clicked the print icon.
If you do not have a default printer, use the Add Printer Wizard to install one.
Follow these steps:
Click Start and then click Devices and Printers.
Under Printer Tasks, click Add a printer, and then follow the instructions to install your default printer driver.
Note If your printer model is not listed in the Manufacturers and Printers lists, see the Hardware
Compatibility List (HCL) for an updated driver. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx
If your printer is not on the HCL, contact the printer manufacturer for drivers and instructions.
Sincerely,
Harry 

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