Office 2011 14.4.7 update failed
Hello,
I'm trying to update office to 14.4.7 from 14.1.0 without success. I tried all versions between 14.1.0 and 14.4.7. The last screen I can reach is the one that has the install button. But after I click nothing happens. I can see there is an error through the Console. It does not even displays the warning window to close any open browsers.
Any idea on how to fix this?
14/01/15 20:29:08,048 Installer[3345]: -[__NSCFDictionary setObject:forKey:]: attempt to insert nil value (key: XPCExtensionHostBundleIdentifier)
14/01/15 20:29:08,049 Installer[3345]: (
0 CoreFoundation 0x00007fff8a57566c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff9390b76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8a57551d +[NSException raise:format:] + 205
3 CoreFoundation 0x00007fff8a494ba0 -[__NSCFDictionary setObject:forKey:] + 240
4 PlugInKit 0x00007fff94f1f358 -[PKManager informationForPlugInWithPid:] + 758
5 PackageUIKit 0x00007fff9048379c -[PUKApplicationCloser _updateProcessInfo:recurse:] + 2246
6 PackageUIKit 0x00007fff904845ae -[PUKApplicationCloser _updateOpenApplicationsAndPlugIns] + 1301
7 PackageUIKit 0x00007fff904855a6 -[PUKApplicationCloser _buildNextAlert] + 27
8 PackageUIKit 0x00007fff90482960 -[PUKApplicationCloser beginSheetModalForWindow:completionHandler:] + 93
9 Installer 0x0000000100c5e722 Installer + 87842
10 Installer 0x0000000100c601a0 Installer + 94624
11 Installer 0x0000000100c6137d Installer + 99197
12 libsystem_trace.dylib 0x00007fff959becd7 _os_activity_initiate + 75
13 AppKit 0x00007fff8c208541 -[NSApplication sendAction:to:from:] + 452
14 AppKit 0x00007fff8c208340 -[NSControl sendAction:to:] + 86
15 AppKit 0x00007fff8c3de14b __26-[NSCell _sendActionFrom:]_block_invoke + 131
16 libsystem_trace.dylib 0x00007fff959becd7 _os_activity_initiate + 75
17 AppKit 0x00007fff8c250ec8 -[NSCell _sendActionFrom:] + 144
18 libsystem_trace.dylib 0x00007fff959becd7 _os_activity_initiate + 75
19 AppKit 0x00007fff8c26b9a5 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2775
20 AppKit 0x00007fff8c26abd9 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 491
21 AppKit 0x00007fff8c26a1b9 -[NSControl mouseDown:] + 714
22 AppKit 0x00007fff8c7682b1 -[NSWindow _reallySendEvent:] + 12666
23 AppKit 0x00007fff8c1eeb4e -[NSWindow sendEvent:] + 446
24 AppKit 0x00007fff8c1a0e51 -[NSApplication sendEvent:] + 4183
25 AppKit 0x00007fff8c02d078 -[NSApplication run] + 711
26 AppKit 0x00007fff8c018464 NSApplicationMain + 1832
27 Installer 0x0000000100c4a420 Installer + 5152
28 libdyld.dylib 0x00007fff8914b5c9 start + 1
The updater should close those processes for you - it didn't used to do so but should now.
If it won't quit the processes for you, open Activity Monitor (Applications>Library folder), search for the processes and quit them. You should be able to install the update now.
I just find it odd that the updater isn't quitting the processes on its own..
Clinton
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Process:
Microsoft Outlook [880]
Path:
/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:
com.microsoft.Outlook
Version:
14.1.0 (14.1.0)
Build Info:
Unknown-110310~0
Code Type:
X86 (Native)
Parent Process: launchd [153]
Responsible:
Microsoft Outlook [880]
User ID:
502
Date/Time:
2014-01-09 13:00:56.989 +0100
OS Version:
Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 251A025C-4B1E-45F4-564F-0A637C8A0F96
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000009b4f5c9b
VM Regions Near 0x9b4f5c9b:
__LINKEDIT
000000008fef2000-000000008ff05000 [ 76K] r--/rwx SM=COW /usr/lib/dyld
--> Submap
0000000090000000-00000000a0200000 [258.0M] r--/rwx SM=SHM machine-wide VM submap
mapped file
0000000090000000-00000000907c9000 [ 7972K] r-x/r-x SM=COW Object_id=75ae226d
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.ApplicationServices.ATS
0x9b4f5c9b FOGetFontFamilyFromName + 0
1 com.apple.HIToolbox
0x9aba2dac HLTBGetFontNumber + 24
2 com.apple.HIToolbox
0x9a9798ed GetThemeFontCore(unsigned short, short, unsigned char*, short*, short*, unsigned char*) + 171
3 com.apple.HIToolbox
0x9a9799b2 UseThemeFont + 75
4 com.apple.HIToolbox
0x9a9b6d24 TFontStyle::ApplyToPort() const + 204
5 com.apple.HIToolbox
0x9a9a25aa HIView::ApplyFontStyleToCurrentPort(TFontStyle const*) + 30
6 com.apple.HIToolbox
0x9a9a2582 HIView::CalculateTextInfo(TFontStyle const*, short, HIThemeTextInfo*, unsigned char, unsigned long, unsigned long, unsigned long, unsigned long) + 402
7 com.apple.HIToolbox
0x9aa22714 HIStaticTextView::CalculateHIThemeTextInfoForPartSelf(short, HIThemeTextInfo*, unsigned char) + 138
8 com.apple.HIToolbox
0x9aa21fd7 HIStaticTextView::DrawSelf(short, __HIShape const*, CGContext*) + 353
9 com.apple.HIToolbox
0x9a8f2835 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 361
10 com.apple.HIToolbox
0x9a8f26c0 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 518
11 com.apple.HIToolbox
0x9a9b4fae HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 784
12 com.apple.HIToolbox
0x9a9b524a HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1452
13 com.apple.HIToolbox
0x9a9b524a HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1452
14 com.apple.HIToolbox
0x9a9b4494 HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 890
15 com.apple.HIToolbox
0x9a9b40ce HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 84
16 com.apple.HIToolbox
0x9a9b4073 HIView::Render(unsigned long, CGContext*) + 45
17 com.apple.HIToolbox
0x9a8f0f7a WindowData::PrepareForVisibility() + 176
18 com.apple.HIToolbox
0x9a8efd67 _ShowHideWindows + 355
19 com.apple.HIToolbox
0x9abbd5a1 ShowWindow + 79
20 com.microsoft.mcp
0x013f2a1c McpShowWindow + 340
21 com.microsoft.Outlook
0x0001596e CSharablePtr<CWeakRefHolder>::Set(CWeakRefHolder*) + 1378
22 com.microsoft.Outlook
0x00014a36 __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > > std::__uninitialized_copy_a<__gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, void (*)(long, long&, long&, long&)>(__gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, std::allocator<void (*)(long, long&, long&, long&)>) + 12376
23 com.microsoft.Outlook
0x000143fb __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > > std::__uninitialized_copy_a<__gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, void (*)(long, long&, long&, long&)>(__gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, __gnu_cxx::__normal_iterator<void (**)(long, long&, long&, long&), std::vector<void (*)(long, long&, long&, long&), std::allocator<void (*)(long, long&, long&, long&)> > >, std::allocator<void (*)(long, long&, long&, long&)>) + 10781
24 com.microsoft.Outlook
0x00011422 CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 35848
25 com.microsoft.Outlook
0x00010c84 CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 33898
26 com.microsoft.Outlook
0x0001058e CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 32116
27 com.apple.Foundation
0x99ff6692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
28 com.apple.CoreFoundation
0x969247e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
29 com.apple.CoreFoundation
0x968063fb _CFXNotificationPost + 3435
30 com.apple.Foundation
0x99fe4ebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
31 com.apple.AppKit
0x941937d5 -[NSApplication _postDidFinishNotification] + 367
32 com.apple.AppKit
0x94193475 -[NSApplication _sendFinishLaunchingNotification] + 239
33 com.apple.AppKit
0x9418fda4 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 840
34 com.apple.AppKit
0x9418f691 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 277
35 libobjc.A.dylib
0x9a418304 -[NSObject performSelector:withObject:withObject:] + 77
36 com.apple.Foundation
0x9a0053fa __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 121
37 com.apple.Foundation
0x9a004f31 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
38 com.apple.Foundation
0x9a004d3b _NSAppleEventManagerGenericHandler + 218
39 com.apple.AE
0x99eb5b15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 387
40 com.apple.AE
0x99e84ed6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
41 com.apple.AE
0x99e84dce aeProcessAppleEvent + 318
42 com.apple.HIToolbox
0x9a90a7c1 AEProcessAppleEvent + 55
43 com.apple.AppKit
0x9418b3a8 _DPSNextEvent + 1089
44 com.apple.AppKit
0x9418aad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
45 com.microsoft.Outlook
0x0001054a CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 32048
46 com.apple.AppKit
0x9417d35c -[NSApplication run] + 727
47 com.apple.AppKit
0x941661f8 NSApplicationMain + 1165
48 com.microsoft.Outlook
0x000089fa CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 480
Thread 1:
0 libsystem_kernel.dylib
0x9412b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x991b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x991bdcce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9412b992 kevent64 + 10
1 libdispatch.dylib
0x9870c8bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib
0x9870c556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib
0x9412b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x991b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x991bdcce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x9412b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x991b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x991bdcce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x9412ab76 __semwait_signal + 10
1 libsystem_c.dylib
0x9350805b nanosleep$UNIX2003 + 219
2 com.apple.Foundation
0x9a07c641 +[NSThread sleepForTimeInterval:] + 170
3 com.microsoft.mcp
0x013f11a9 RegisterWindowForMouseMoveEvents + 1004
4 com.apple.Foundation
0x9a04ef2e -[NSThread main] + 45
5 com.apple.Foundation
0x9a04ee86 __NSThread__main__ + 1426
6 libsystem_pthread.dylib
0x991b85fb _pthread_body + 144
7 libsystem_pthread.dylib
0x991b8485 _pthread_start + 130
8 libsystem_pthread.dylib
0x991bdcf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x990c34b1 ebx: 0x0000006d ecx: 0x00000000 edx: 0xbfff9c93
edi: 0xbfff9c96 esi: 0x990c34b1 ebp: 0xbfff9c18 esp: 0xbfff9c0c
ss: 0x00000023 efl: 0x00010282 eip: 0x9b4f5c9b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x9b4f5c9b
Logical CPU:
0
Error Code:
0x00000014
Trap Number:
14
Binary Images:
0x5000 - 0xa7ffe7 +com.microsoft.Outlook (14.1.0 - 14.1.0) <7A0D5D40-CD3B-3686-F0D3-D15D0F13EBF9> /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
0x1322000 - 0x133bff7 +com.microsoft.mbukernel_framework (14.1.0 - 14.1.0) <A92FB57F-23C8-3928-54A7-1769839A3790> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x1350000 - 0x1355ff7 +com.microsoft.outlookrightsframework (14.1.0 - 14.1.0) <05C4D0E1-87DF-6FC5-8D0A-E0D1F709CAD5> /Applications/Microsoft Office 2011/*/OutlookRightsFramework.framework/Versions/14/OutlookRightsFramework
0x135d000 - 0x13cefe7 +com.microsoft.netlib (14.1.0 - 14.1.0) <F92F2BBA-CA4F-9939-A62A-D992ECB3629F> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x13e5000 - 0x1603ff7 +com.microsoft.mcp (14.1.0 - 14.1.0) <98419278-F21E-17DC-B2AD-A0D551ACD1F2> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x16c2000 - 0x179dff7 +com.microsoft.powerplant (14.1.0 - 14.1.0) <05FDD587-1B85-4DAD-0C3F-7DFDA962AE87> /Applications/Microsoft Office 2011/*/PowerPlant.framework/Versions/14/PowerPlant
0x18d6000 - 0x1d3efef +com.microsoft.outlook.core.framework (14.1.0 - 14.1.0) <D2B2392A-CA3D-B889-1E08-D28C4AE34D31> /Applications/Microsoft Office 2011/*/OutlookCore.framework/Versions/14/OutlookCore
0x2122000 - 0x24acfe3 +com.microsoft.outlook.legacy.framework (14.1.0 - 14.1.0) <342E2B48-D239-ECEB-C128-E62E135A1A20> /Applications/Microsoft Office 2011/*/OutlookLegacy.framework/Versions/14/OutlookLegacy
0x29d4000 - 0x29e0feb +com.microsoft.merp (2.2.4 - 2.2.4) <7DA12803-4984-ECF7-D74F-D50A6228F8F5> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x29ed000 - 0x2a0fff7 +com.microsoft.powerplantcore (14.1.0 - 14.1.0) <E69A6F3B-4B0F-46D6-B494-42B034C8CE1E> /Applications/Microsoft Office 2011/*/PowerPlantCore.framework/Versions/14/PowerPlantCore
0x2a34000 - 0x2a37ff7 +com.microsoft.mbunamedstrings (14.1.0 - 14.1.0) <DC76AC0F-EB49-6F6E-FE2B-8025CD34511C> /Applications/Microsoft Office 2011/*/mbunamedstrings.framework/Versions/14/mbunamedstrings
0x2a40000 - 0x2af8feb +com.microsoft.outlook.capi.framework (14.1.0 - 14.1.0) <49FB5F96-B026-A149-A6BB-E678D3541061> /Applications/Microsoft Office 2011/*/OPF.framework/Versions/14/OPF
0x2b4f000 - 0x2b53ff7 +com.microsoft.frameworks.officewindowlocalizer (14.1.0 - 14.1.0) <B2342BE6-022E-8664-CB22-324D5350DBF6> /Applications/Microsoft Office 2011/*/OfficeWindowLocalizer.framework/Versions/14/OfficeWindowLocalizer
0x2b5d000 - 0x2b9ffef +com.microsoft.mviewlib (14.1.0 - 14.1.0) <3FE84F3B-B232-274D-C1E1-EA7EE8F52A4F> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
0x2bc9000 - 0x2c0affb +OPF_Common.dylib (14.1) <62157962-C089-1109-E684-00FC0DE445A6> /Applications/Microsoft Office 2011/*/OPF.framework/Versions/14/Resources/OPF_Common.dylib
0x2c71000 - 0x2c75ff7 +com.microsoft.mbustrings (14.1.0 - 14.1.0) <F2251E2F-0B5A-914C-E830-51F5B810541A> /Applications/Microsoft Office 2011/*/mbustrings.framework/Versions/14/mbustrings
0x2c80000 - 0x2cc2fff +com.microsoft.ribbon (14.1.0 - 14.1.0) <5ADC1AC8-68B6-F9FF-C3CB-AAC4515B5E79> /Applications/Microsoft Office 2011/*/MBURibbon.framework/Versions/14/MBURibbon
0x2ce8000 - 0x2d09feb +com.microsoft.wlmstrings (14.1.0 - 14.1.0) <5CAEC907-DA67-65FC-E2FB-EE119F3D41C6> /Applications/Microsoft Office 2011/*/wlmstrings.framework/Versions/14/wlmstrings
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0x987be000 - 0x98930ffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98931000 - 0x98934ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x98935000 - 0x98961ff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x98996000 - 0x989e9fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x989ea000 - 0x98a15ff7 libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib
0x98a16000 - 0x98d17ff1 com.apple.AOSKit (1.06 - 176) <E5067665-E177-37FF-AD38-0D995FB79741> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x98d1b000 - 0x98d2bff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x98d32000 - 0x98d39fff libMatch.1.dylib (19) <3B3680FC-2AC9-37CC-B262-5ACE2CF8939A> /usr/lib/libMatch.1.dylib
0x98d3a000 - 0x98e67ff9 com.apple.avfoundation (2.0 - 651.12) <1AB88210-F2E6-3318-ACB2-41ED5AE6A0EF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x98e68000 - 0x98e8bff7 libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib
0x98e8c000 - 0x98ea3ff4 com.apple.CoreMediaAuthoring (2.2 - 947) <BF917B77-0935-3F56-A2B9-E62A58A713B8> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x98ea4000 - 0x98eb2ff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x98eb3000 - 0x98eb5fff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib
0x98eb6000 - 0x98f0bff3 com.apple.ImageCaptureCore (5.0 - 5.0) <69A007AE-4654-3C79-9AF6-5EC8F173F225> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x98f0c000 - 0x98f3aff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x98f3b000 - 0x98f42ff1 com.apple.phonenumbers (1.1.1 - 105) <4279F426-BD5E-3716-A23E-5A718B01F466> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x98f43000 - 0x98f4cfff com.apple.DiskArbitration (2.6 - 2.6) <6379523D-3196-370C-AE4A-8EA586E36909> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x98f4d000 - 0x98f5bfff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x98f5c000 - 0x98f61ff7 com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x98f62000 - 0x9906efff com.apple.ImageIO.framework (3.3.0 - 1038) <0B4A6607-9FBC-3A6C-984A-0542DE8385FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9906f000 - 0x99078ffa com.apple.CommonAuth (4.0 - 2.0) <6CB82D57-3C55-39E5-9036-8047DF3E6F57> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x99079000 - 0x990c7ff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x990c8000 - 0x990c9ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <B2525E0D-2BB1-3AF6-BDCA-56DCDC1F7DBF> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection
0x990ca000 - 0x991b6ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x991b7000 - 0x991beffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x991bf000 - 0x991d5ff9 com.apple.aps.framework (4.0 - 4.0) <B3D5B83C-4DDF-3E8E-A701-7931AE6FAF65> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x991d6000 - 0x992cafff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x992cb000 - 0x995ccff7 com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <C514A490-8689-3665-AD82-863B5FF8D6AE> /System/Library/Frameworks/CoreServices.framework/Versions/A/FramewUpdate to 14.3.9 for correct compatibility.
-
MS Office 2011 constantly asks me to re-enter key on 10.9
Hi, just today I received my first ever iMac -- 27" late 2013 model. It came with 10.8.4, and I updated to 10.9 and got the updates that followed that. I then installed MS Office 2011 and downloaded the updates for that. It keeps prompting me to enter my key and activate. I've done it at least 8 times so far. It's always successful, but it doesn't survive all reboots. Some cold boots, it will survive; some it won't. Same with warm boots. It's driving me nuts.
The activation works every time, but it's just a nightmare because somehow it's just won't stick. Has anyone encountered this or know of a fix?This is likely a Microsoft issue, have you tried asking on the Office for Mac Product Forums?
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I can't install Office 2011 on my Mac Air?
So I Format my Macbook Aur Yesterday so I decided to download the Microsoft Office again and a message Office 2011 14.3.9 Update can't be installed on this disk. A version of the Software required to install this update was not found on this volume keeps appearing! >_ <
Please Help!Office 2011 14.3.9 Update can't be installed on this disk.
Have you installed Office before trying to update? -
Installing Office 2011 on iMac
Does anyone know which additional file I need in order to install Office 2011 on my iMac? I downloaded the MS suite but can't install it because Mac needs some other file in order to do the install. Thanks in advance for any suggestions!
Csound1,
The message states "Office 2011 14.3.9 update can't be installed on this disk. A version of the software required to install this update was not found on this volume."
Thanks, -
I have both Office 2011 and Lion, they work fine together. However, there is one minor issue and that is Microsoft AutoUpdate. Getting the latest update "Office 2011 14.1.2 Update" seems impossible.
The installer says "Office 2011 14.1.2 Update cannot be installed on this disk. On this volume, no version of the software is found that is needed to install this update."
Does anyone know how I can fix this?
And could it be that is has to do with the fact that Lion hides the "Library" map? My maps "Microsoft User Date" and "RCD Connections" have also been manually hidden.Do you have the 14.1.0 service pack installed? I don't know about autoupdate, but the manually downloaded updates are NOT cumulative and the 14.1.0 update needs to be installed before installing the 14.1.2 update. (BTW, I have my Library folder still hidden so I do not believe the hidden attribute is the issue. The folder is still accessable without modification if you type from a terminal screen or make an alias to the Library folder, for example.)
And since this is not a Mac or Apple software related problem, in the future, it would be best to ask in the Microsoft Office for Mac forums.
http://answers.microsoft.com/en-us/mac -
Can't update Office 2011 to 14.2.3 or any version !
I currently have Office 2011 14.2.0, and cannot update to any other version. I had a trial version before but deleted it, and then bought the latest one (digital copy) and installed it. I tried updating it by downloading the updates manually, but they cannot be installed with a yellow warning on the harddisk icon and message stating :
A version of the software required to install this update was not found on this volume.
The installer failed, but Word, Powerpoint and Excel run normally. However I cannot update it to the latest version, especially to the retina one, and I'm currently stuck with a painful non-retina office.
I tried a clean uninstall and reinstall, but that did not work either. I used different app cleaners, using boot mode, deleting files manually, following Microsoft support articles about the subject, NONE of the methods worked. I also tried changing the Automator file name, didnt work.
I also tried creating a new account called "Test" and ran the installer in boot mode, same errors, same fails.
I have been trying to fix this problem for a week now, please don't reply and direct me to a KB support article telling me how to "completely remove office from your mac", because I have already tried this.
My problem is much deeper than simply removing office and remembering to restart the laptop after installation, something is corrupted and I do not know what it is.
When installing, the following dialog box appears :
Can't get alias "Microsoft Office 2011:Office Installer.mpkg:Contents:Packages:Office2011_all_quit.pkg:Contents:resources:qui t_apps.app:" of application "System Events"
The error log for installation is :
Nov 27 22:05:28 installd[1445]: PackageKit: prevent user idle system sleep
Nov 27 22:05:28 installd[1445]: PackageKit: suspending backupd
Nov 27 22:05:28 installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg. 14.2.0.a960ry
Nov 27 22:05:28 install_monitor[1470]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 27 22:05:29 installd[1445]: ./preinstall: Not running /tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg.14.2.0.a 960ry/QuitApps.app/Contents/MacOS/QuitApps for system version 10.8 GUI install.
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J
Nov 27 22:05:29 installd[1445]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (3 items) to /
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.p kg.14.2.0.eTaS7G
Nov 27 22:05:29 installd[1445]: ./postinstall: 2012-11-27 22:05:29.170 installd[1492:203] *** NSTask: Task create for path '/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.pkg.14.2 .0.eTaS7G/postinstall' failed: 22, "Invalid argument". Terminating temporary process.
Nov 27 22:05:29 install_monitor[1470]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 27 22:05:29 installd[1445]: PackageKit: releasing backupd
Nov 27 22:05:29 installd[1445]: PackageKit: allow user idle system sleep
Nov 27 22:05:29 installd[1445]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7fb14ca08470 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice Installer\U201d.";
NSURL = "file://localhost/Volumes/Microsoft%20Office%202011/Office%20Installer.pkg#Offi ce2011_en_required_14.2.0.pkg";
PKInstallPackageIdentifier = "com.microsoft.office.en.required.pkg.14.2.0";
Nov 27 22:05:29 Installer[1438]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7ff9d69daf50 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.}
Nov 27 22:05:29 Installer[1438]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 27 22:05:30 Installer[1438]: IFDInstallController D688B1D0 state = 7
Nov 27 22:05:30 Installer[1438]: Displaying 'Install Failed' UI.
Nov 27 22:05:30 Installer[1438]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Can someone PLEASE help me with this ??! No one seems to have a similar problem, following KB articles to clean office from people's mac seems to fix their problem, but it isn't for me.We help people with mostly Apple software and what we can with Apple hardware.
Why not post in the Office for Mac forums where they handle such things.
DALE -
Outlook from Office 2011 can't start after OS X Security Update 2014-005
I just installed Security Update 2014-005 on OS X v10.9.5 in a MacBook Pro (2012). After the OS restarts, Microsoft Outlook from Office 2011 fails to start. Did anyone else experience this issue and have a solution that can be shared?
Try u-installing Office and re-installing.
Office 2011 Removal
Office 2011 Removal (2) -
Can't open any Office 2011 apps after 10.8.4 update
Hello there,
I used Office 2011 (word specifically) just two days ago. Today, all of my Microsoft Office apps are producing an error message upon trying to open. I have attached the error report below.
I do have time machine backups, however, when holding the Command key and R upon restart, nothing happens. I recently got a new external hard drive and I can see the backups are on their, but cannot restore to 10.8.3 because I can't seem to get the restore menu to come up. I also tried to reboot in safe mode to see if the apps would open and the answer is NO. I get the same error message. I went to Microsoft and noted they had an update to install, I downloaded it, however when it goes through it's validation it says cannot install this update because there is no version of this software found. Quite clearly it's on there.
Here is my error report
Process: Microsoft Word [350]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.3.2 (14.3.2)
Build Info: Unknown-130206~0
Code Type: X86 (Native)
Parent Process: launchd [138]
User ID: 501
Date/Time: 2013-07-19 21:49:59.668 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 136731 sec
Crashes Since Last Report: 68
Per-App Interval Since Last Report: 249 sec
Per-App Crashes Since Last Report: 26
Anonymous UUID: 941DA814-61AF-9810-7251-79FF82ABBDBC
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
VM_ALLOCATE 0000000000001000-00000000000a3000 [ 648K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.microsoft.mcp 0x022c3c45 MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 313
1 com.microsoft.mcp 0x022c3b46 MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 58
2 com.microsoft.mcp 0x022c3990 McpGetLayerState + 706
3 com.microsoft.mcp 0x022c3788 McpGetLayerState + 186
4 com.microsoft.mcp 0x022c313f McpCreateNewWindowWithLayout + 88
5 com.microsoft.wlmuser 0x04cce657 WLM_CallHookById + 419
6 com.microsoft.wlmuser 0x04ccd75a CreateWindowExA + 2149
7 com.microsoft.wlmuser 0x04ccdd07 CreateWindowExA + 3602
8 com.microsoft.wlmuser 0x04ccd868 CreateWindowExA + 2419
9 com.microsoft.wlmuser 0x04ccd591 CreateWindowExA + 1692
10 com.microsoft.wlmuser 0x04ccced8 CreateWindowExCF + 268
11 com.microsoft.wlmuser 0x04ccbb3f SetKeyboardState + 1718
12 com.microsoft.wlmuser 0x04cc9c8a WlmUser_FrameworkInit + 746
13 com.microsoft.wlmuser 0x04cc99d7 WlmUser_FrameworkInit + 55
14 com.microsoft.wlmuser 0x04cd44cb _WlmStartup + 86
15 com.microsoft.Word 0x000a57fb 0xa3000 + 10235
16 com.microsoft.Word 0x000a546b 0xa3000 + 9323
17 com.microsoft.Word 0x000a5367 0xa3000 + 9063
18 com.microsoft.Word 0x000a5346 0xa3000 + 9030
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9367a9ae kevent + 10
1 libdispatch.dylib 0x9a2fdc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x9a2fd7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9367a0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x998070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99806e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x997eed2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9367a0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x998070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99806e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x997eed2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93679c72 __semwait_signal + 10
1 libsystem_c.dylib 0x9988ea55 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x9755a935 +[NSThread sleepForTimeInterval:] + 151
3 com.microsoft.mcp 0x022c84d8 RegisterWindowForMouseMoveEvents + 1011
4 com.apple.Foundation 0x97559448 -[NSThread main] + 45
5 com.apple.Foundation 0x975593cb __NSThread__main__ + 1396
6 libsystem_c.dylib 0x998045b7 _pthread_start + 344
7 libsystem_c.dylib 0x997eed4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9367a0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x998070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99806e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x997eed2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x022c3c08 ecx: 0x025100c4 edx: 0x02510f74
edi: 0x022c3e6e esi: 0xbff5d2a8 ebp: 0xbff5d228 esp: 0xbff5d1f0
ss: 0x00000023 efl: 0x00010202 eip: 0x022c3c45 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 3
Binary Images:
0xa3000 - 0x1e1cff7 +com.microsoft.Word (14.3.2 - 14.3.2) <F90ED95C-C531-888A-26A9-37DF5EE23316> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2212000 - 0x222bff7 +com.microsoft.mbukernel (14.3.6 - 14.3.6) <A965E3C7-2DF6-7C4A-8EF7-C1DCB5A7E404> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x2240000 - 0x227dff3 +com.microsoft.setupui (14.3.6 - 14.3.6) <CD39F3D8-29AE-F8DD-8F59-8009E68E0D6D> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
0x22bc000 - 0x24f2ff3 +com.microsoft.mcp (14.3.6 - 14.3.6) <5EDB228F-B273-0319-51E9-4BE8FDF5281D> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x25b0000 - 0x2621fe7 +com.microsoft.netlib (14.3.6 - 14.3.6) <81FADFC0-386D-6DA9-54ED-BCBF76267613> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x2637000 - 0x26dcfeb +com.microsoft.ole (14.3.6 - 14.3.6) <AEDB708A-012E-F45F-6971-B1C2D0D50BC3> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x26ff000 - 0x279effb +com.microsoft.oleautomation (14.3.6 - 14.3.6) <8A148D92-FAE6-3F14-0003-151D728A47D9> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
0x27cd000 - 0x27dafff +com.microsoft.merp (2.2.4 - 2.2.4) <C0BB937A-71C7-3E12-AAA7-3FB370C5003F> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x27e5000 - 0x29d9feb +com.microsoft.msxml (14.3.6 - 14.3.6) <0FAE4685-3442-65B6-5E0A-1D459B10F00B> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
0x2a48000 - 0x31b2fef +com.microsoft.office (14.3.6 - 14.3.6) <20C3190B-E39D-FE28-37D6-3E952349A629> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x330c000 - 0x419bfef +com.microsoft.officeart (14.3.6 - 14.3.6) <772E5A7C-608B-2915-9F8F-AFD01C0CE74C> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x445b000 - 0x4465ff7 +com.microsoft.oleo (14.3.6 - 14.3.6) <117AB8C5-B700-161D-1325-A6C77B958D36> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
0x4470000 - 0x4487ff3 +com.microsoft.mathfont (14.3.6 - 14.3.6) <D48803DA-3E83-7C26-CC41-A938E673FFB8> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
0x448e000 - 0x4905ff7 +com.microsoft.chart (14.3.6 - 14.3.6) <6991471D-0991-7621-6B4E-6CB141FA5731> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
0x4a4d000 - 0x4b94ff7 +com.microsoft.msls3 (14.3.6 - 14.3.6) <4026D428-FBB0-986B-0983-0AE801EA80BD> /Applications/Microsoft Office 2011/*/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
0x4ba0000 - 0x4bd6ff7 +com.microsoft.msgrlibclient (8.0.0 - 8.0.0) <3839E973-06F4-7620-DF24-38B6B8DA7939> /Applications/Microsoft Office 2011/*/MsgrLibClient.framework/Versions/14/MsgrLibClient
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0x980b6000 - 0x980dbff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x980dc000 - 0x980e5ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x980e6000 - 0x9812aff7 libGLU.dylib (8.9.2) <F33F6C73-7F89-3B5B-A50F-2AB57BBA314D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x98139000 - 0x98164ff9 com.apple.framework.Apple80211 (8.4 - 840.22.1) <DBC31BEB-B771-315F-852D-66ADC3BD75A1> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x98165000 - 0x981fcff7 com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x981fd000 - 0x98201ffc libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x98202000 - 0x9846fffb com.apple.imageKit (2.2 - 673) <CDB2AC11-6D60-34A7-83F9-F6E7DA25F97B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x98470000 - 0x984a5ff7 com.apple.framework.internetaccounts (2.1 - 210) <553BF1E7-B26F-3BE7-BAA9-D80E53E73B0D> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x984a6000 - 0x984cbffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x984cc000 - 0x984fdfff com.apple.DictionaryServices (1.2 - 184.4) <A31BB2CE-6965-3610-8B11-EA26EC6D7EEA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x984fe000 - 0x98558fff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x98559000 - 0x9857dfff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9857e000 - 0x9913aff3 com.apple.AppKit (6.8 - 1187.39) <ACA24416-D910-39B8-9387-52A6C6A561F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9913b000 - 0x99183ff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9927f000 - 0x99282ffc libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9928d000 - 0x992f1ff7 com.apple.datadetectorscore (4.1 - 269.3) <C11C2014-298E-3E2B-9F5D-02CCD3CA4AB3> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x992f2000 - 0x992f9ffe com.apple.agl (3.2.1 - AGL-3.2.1) <8E0411D3-19F7-30E1-92A2-337F7F0EBCDA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x992fa000 - 0x99304fff libCSync.A.dylib (332) <86C5C84F-11EC-39C0-9FAC-A93FDEEC3117> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x99305000 - 0x9934aff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9934b000 - 0x9978dfff com.apple.CoreGraphics (1.600.0 - 332) <67E70F21-A0F1-356F-90B7-4B90C468EE2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9978e000 - 0x99795fff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x99796000 - 0x997e5ff6 libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x997e6000 - 0x997edfff libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
0x997ee000 - 0x998abfeb libsystem_c.dylib (825.26) <6E35A83F-1A5B-3AF9-8C6D-D7B57B25FB63> /usr/lib/system/libsystem_c.dylib
0x998ac000 - 0x998adfff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x998ae000 - 0x99916ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <70DE925B-51E8-3C65-8928-FB49FD823D94> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x99a28000 - 0x99a35ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x99a36000 - 0x99a3afff com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x99a3b000 - 0x99aeaff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x99aeb000 - 0x99b14ff7 libRIP.A.dylib (332) <521E60A6-A768-3CB8-B10D-D10EECD68A94> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x99b15000 - 0x9a1a1ff3 com.apple.CoreAUC (6.16.13 - 6.16.13) <3DCF4456-AF8D-3E87-B00C-C56055AF9B8E> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x9a1a2000 - 0x9a208fff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9a209000 - 0x9a20afff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x9a20b000 - 0x9a21eff9 com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9a21f000 - 0x9a22afff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x9a2c9000 - 0x9a2defff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9a2df000 - 0x9a2dfffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <F7638E43-F885-372E-9DAE-24D0C21AA66E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9a2e0000 - 0x9a2e2fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x9a2e3000 - 0x9a2f8fff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x9a2f9000 - 0x9a30bff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x9a688000 - 0x9a68efff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 193
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=279.9M resident=100.7M(36%) swapped_out_or_unallocated=179.2M(64%)
Writable regions: Total=119.4M written=4816K(4%) resident=8192K(7%) swapped_out=0K(0%) unallocated=111.4M(93%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.2M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 280K
CG image 14.1M
CG shared images 1184K
CoreServices 1464K
MALLOC 41.9M
MALLOC guard page 48K
Memory tag=242 12K
Memory tag=35 3972K
Stack 66.5M
VM_ALLOCATE 16.7M
__DATA 14.0M
__DATA/__OBJC 300K
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 47.8M
__OBJC 3252K
__OBJC/__DATA 76K
__PAGEZERO 4K
__TEXT 232.1M
__UNICODE 544K
mapped file 71.7M
shared memory 308K
=========== =======
TOTAL 548.7M
TOTAL, minus reserved VM space 548.7M
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 8 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x859B, 0x435432353636344243313036372E4D38464D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x859B, 0x435432353636344243313036372E4D38464D
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3000DM001-1CH166, 3 TB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Backup+ Desk, 0x0bc2 (Seagate LLC), 0xa0a4, 0xfa140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3Ask on the Microsoft forums, as it's their software you're having problems with:
http://answers.microsoft.com/en-us/mac
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