Office 2011 cannot save as
Dear Support,
OS X 10.10.1
MS Office 2011
My Macbook Pro is already install MS Office software,The document can open and save,
However press save as button will be not response
Try to reinstall MS office but is same problem.
How to fix it thanks
Hi,
Based on the error message, it seems that the connection between the OneDrive for Business folder and the library in Office 365 site does not connected due to some reasons.
I recommend to click the OneDrive for Business button and click Sync Now to reconnect the folder with the site.
And then check the status of the OneDrive for Business folder to see if the sync is OK.
After that, use Save As to save the documents to the OneDrive for Business folder and compare the results.
If above cannot help, I recommend to clear the OneDrive for Business cache and re-sync the library.
You can refer to the link below for detailed steps:
http://its.uiowa.edu/support/article/102675
Best regards.
Thanks
Victoria Xia
TechNet Community Support
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Crash Log
===============================================================================
Process: Microsoft Word [732]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.2.0 (14.2.0)
Build Info: Unknown-120402~0
Code Type: X86 (Native)
Parent Process: launchd [506]
Responsible: Microsoft Word [732]
User ID: 501
Date/Time: 2014-06-12 15:45:06.544 +0800
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 93060472-8687-A564-7FA1-5E74658707D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000082000000
VM Regions Near 0x82000000:
MALLOC_SMALL 000000007f800000-0000000082000000 [ 40.0M] rw-/rwx SM=PRV
-->
__TEXT 000000008fe9b000-000000008fece000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x90546390 _platform_memmove$VARIANT$sse42 + 128
1 com.apple.CoreFoundation 0x95f45582 CFDataReplaceBytes + 674
2 com.apple.CoreFoundation 0x95f0a97c __CFDataInit + 924
3 com.apple.CoreFoundation 0x95f452d9 CFDataCreate + 41
4 com.apple.LaunchServices 0x956f6537 GetIconRefFromIconFamilyPtr + 47
5 org.tigris.scfinderplugin 0x0732a3b0 IconRefFromIconFileNoCache + 279
6 org.tigris.scfinderplugin 0x0732a716 SCIconOverlayIconRefFromIconFile + 64
7 org.tigris.scfinderplugin 0x07328900 SCIconOverlayProviderMessage + 650
8 org.tigris.scfinderplugin 0x0732a5a7 SCFinderIconOverlayGetIconRefFromFileInfo + 197
9 com.apple.HIToolbox 0x9af4d29b WindowData::GetOrCreateProxyIcon(OpaqueIconRef**) + 207
10 com.apple.HIToolbox 0x9af4d325 GetWindowProxyIcon + 36
11 com.apple.HIToolbox 0x9ad79bc0 HIWindowTitleView::HasProxy() + 54
12 com.apple.HIToolbox 0x9ad7a0c4 HIWindowTitleView::GetOptimalSizeSelf(CGSize*, float*) + 42
13 com.apple.HIToolbox 0x9acaa33a HIView::GetOptimalSizeWithLimitsSelf(CGSize*, float*, CGSize*) + 34
14 com.apple.HIToolbox 0x9acaa2c2 HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 468
15 com.apple.HIToolbox 0x9acaa0c9 HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 55
16 com.apple.HIToolbox 0x9ad711a5 HIWindowFrameView::LayoutChildrenSelf() + 1671
17 com.apple.HIToolbox 0x9ac5efa7 HIView::LayoutChildren() + 173
18 com.apple.HIToolbox 0x9ad754ea HIWindowFrameView::UpdateTitle(bool) + 342
19 com.apple.HIToolbox 0x9ad737fb HIWindowFrameView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 479
20 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
21 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
22 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
23 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
24 com.apple.HIToolbox 0x9ac64bc5 SendSimpleWindowEvent + 96
25 com.apple.HIToolbox 0x9af4d04e RedrawWindowAfterModifyingProxy(WindowData*) + 42
26 com.apple.HIToolbox 0x9af4d5cc SetWindowProxyAliasWithFSRef(WindowData*, AliasRecord**, FSRef const*) + 102
27 com.apple.HIToolbox 0x9af4d54a HIWindowSetProxyFSRef + 84
28 com.microsoft.mcp 0x02382c2a McpSetWindowProxyFile + 50
29 com.microsoft.Word 0x00123641 0xa3000 + 525889
30 com.microsoft.Word 0x012fd2ae wdGetApplicationObject + 9275934
31 com.microsoft.Word 0x012fe4eb wdGetApplicationObject + 9280603
32 com.microsoft.Word 0x0130010e wdGetApplicationObject + 9287806
33 com.microsoft.Word 0x007d59aa wdCommandDispatch + 1817738
34 com.microsoft.Word 0x00315711 0xa3000 + 2565905
35 com.microsoft.Word 0x00335e0d 0xa3000 + 2698765
36 com.microsoft.Word 0x0039aa71 0xa3000 + 3111537
37 com.microsoft.Word 0x0039a74a 0xa3000 + 3110730
38 com.microsoft.office_library 0x02a70de1 MsoOSTypeDefaultMailClient + 136
39 com.microsoft.mcp 0x022fbe98 MsoFClonePxCore + 577
40 com.microsoft.mcp 0x02337bb0 McpDispTBCBDataFromIMcpControl + 747
41 com.microsoft.mcp 0x023f4b2f MsoWzMathAlphaToWz + 43242
42 com.microsoft.mcp 0x023ec52e MsoWzMathAlphaToWz + 8937
43 com.microsoft.mcp 0x023f8772 MsoWzMathAlphaToWz + 58669
44 com.microsoft.mcp 0x023eca14 MsoWzMathAlphaToWz + 10191
45 com.microsoft.mcp 0x022982ae MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 2470
46 com.microsoft.mcp 0x02297857 MEventHandler::DoEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 227
47 com.microsoft.mcp 0x02297729 MHIView::InitializeEventHandler() + 459
48 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
49 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
50 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
51 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
52 com.apple.HIToolbox 0x9ad27c40 SendControlDefTrack(HIView*, CGPoint const&, unsigned long*, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, short*) + 316
53 com.apple.HIToolbox 0x9ad1e152 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 132
54 com.apple.HIToolbox 0x9ad1e3d6 HIView::ClickSelf(OpaqueEventRef*) + 388
55 com.apple.HIToolbox 0x9ac59992 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 4314
56 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
57 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
58 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
59 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
60 com.apple.HIToolbox 0x9acc4285 HIView::Click(OpaqueEventRef*) + 317
61 com.apple.HIToolbox 0x9acc413d HIViewClick + 50
62 com.apple.HIToolbox 0x9ae08e2b HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151
63 com.apple.HIToolbox 0x9ae093ae HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 508
64 com.apple.HIToolbox 0x9ae088f6 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
65 com.apple.HIToolbox 0x9acc2758 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
66 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
67 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
68 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
69 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
70 com.microsoft.mcp 0x022e2307 McpRunFontMenuIdleTasks + 4866
71 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
72 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
73 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
74 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
75 com.apple.HIToolbox 0x9ac839a8 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3116
76 com.apple.HIToolbox 0x9ac50795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
77 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
78 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
79 com.microsoft.mcp 0x022d6dfd McpRunApplicationEventLoop + 11815
80 com.microsoft.mcp 0x022d446a McpRunApplicationEventLoop + 1172
81 com.microsoft.Word 0x000a6721 0xa3000 + 14113
82 com.microsoft.wlmkernel 0x04d6dcb5 _WlmMain + 97
83 com.microsoft.Word 0x000a5ac5 0xa3000 + 10949
84 com.microsoft.Word 0x000a5a76 0xa3000 + 10870
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98f0d992 kevent64 + 10
1 libdispatch.dylib 0x90ba6899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x90ba6532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x93598091 0x9332b000 + 2543761
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x97b1b64c AIOFileThread(void*) + 1014
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x189d4000 ecx: 0x00000000 edx: 0xe62e8c00
edi: 0x374a4000 esi: 0x9bd17400 ebp: 0xbff50068 esp: 0xbff50060
ss: 0x00000023 efl: 0x00010286 eip: 0x90546390 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x82000000
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0xa3000 - 0x1e1bffb +com.microsoft.Word (14.2.0 - 14.2.0) <9E8FAA2D-695B-BE41-5AA4-8C4D3A0F8A40> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2211000 - 0x222aff7 +com.microsoft.mbukernel_framework (14.2.0 - 14.2.0) <C3D243D0-6C03-23CF-C6B7-C771088E5BCC> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x223e000 - 0x2268ffb +com.microsoft.setupui (14.2.0 - 14.2.0) <A323E2C6-9E84-CCA6-BFCA-661C5CBACEF9> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
0x228f000 - 0x24aefff +com.microsoft.mcp (14.2.0 - 14.2.0) <556FB075-F716-3454-0A25-BB349FC734D5> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x256b000 - 0x25ddff3 +com.microsoft.netlib (14.2.0 - 14.2.0) <24EE5A99-5896-54F8-D450-AD553D84874B> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x25f6000 - 0x269bffb +com.microsoft.ole (14.2.0 - 14.2.0) <AB380C7A-AC72-8FBA-12D7-2F35D72F29F8> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x26bd000 - 0x275cffb +com.microsoft.ole_automation (14.2.0 - 14.2.0) <97647746-53EC-22F5-EB88-EC991656A0DD> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
0x278a000 - 0x2796feb +com.microsoft.merp (2.2.4 - 2.2.4) <85F70F86-C60B-C358-7D16-27EDB6885F07> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x27a0000 - 0x2994feb +com.microsoft.msxml_library (14.2.0 - 14.2.0) <8544D050-130B-0F5A-F574-80840F59AD5F> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
0x2a06000 - 0x3170fff +com.microsoft.office_library (14.2.0 - 14.2.0) <B719668C-7BAE-8B47-7FB5-7EC28A0B6685> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x32ca000 - 0x4159fe7 +com.microsoft.officeart (14.2.0 - 14.2.0) <FB05A766-6316-48BD-8817-2F180023CACB> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x4419000 - 0x4423ff7 +com.microsoft.oleo (14.2.0 - 14.2.0) <7DB0314A-EAF4-9B4E-1CF5-B78A617A4BC9> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
0x442e000 - 0x4445ff3 +com.microsoft.mathfont (14.2.0 - 14.2.0) <54E06538-06BC-C604-6B67-018BB833E137> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
0x444c000 - 0x48c3ffb +com.microsoft.chart (14.2.0 - 14.2.0) <0B9970BB-9246-232A-292B-2656CE65D87C> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
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0x97555000 - 0x97555fff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x97556000 - 0x975b2ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x975b3000 - 0x975ffff7 libcups.2.dylib (372.4) <A11AA954-07E7-3929-84AB-309B0C0DDB5D> /usr/lib/libcups.2.dylib
0x97600000 - 0x97691fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x97692000 - 0x9769affe libGFXShared.dylib (9.6.1) <632989B3-36C2-302E-8A85-A02125A9C5D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9769b000 - 0x9769bffe com.apple.AOSMigrate (1.0 - 1) <E612B5AD-06AE-3BCB-BA14-F7B64714640A> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x9769c000 - 0x976c1ff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <FCF52905-85B1-375C-B0AA-B8251B614D2D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x976c2000 - 0x976c2ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x976c3000 - 0x976d2fff libGL.dylib (9.6.1) <885E9C1F-11C7-347D-BE10-522A40A46596> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x976d3000 - 0x979bdfd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x979be000 - 0x97a14ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97a15000 - 0x97a2cff4 com.apple.CoreMediaAuthoring (2.2 - 947) <958EE809-D21F-3C88-8D87-B3A5E4C3FCA6> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x97a2d000 - 0x97a6bff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x97a6c000 - 0x97a6dfff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x97a6e000 - 0x97ac1fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97ac2000 - 0x97dc3ffb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <02C72D54-E3D3-32B0-A081-E85A7038489D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x97dc4000 - 0x97dcaffc libCGXCoreImage.A.dylib (599.23.13) <5BBF3B8B-AAFF-3988-A02C-30F55D7EAD80> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x97dcb000 - 0x97dd2fff libMatch.1.dylib (19) <3B3680FC-2AC9-37CC-B262-5ACE2CF8939A> /usr/lib/libMatch.1.dylib
0x97dd3000 - 0x981cbff3 com.apple.CoreGraphics (1.600.0 - 599.23.13) <3077671B-1AEF-33EF-AF9C-D3A9208646E0> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x981cc000 - 0x98212ff7 libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/VersionsHi CSound... Thanks for the response.
After further reading, I found a solution as follows:
- Close the offending MS Office program (e.g. Word)
- Remove the the related user preference plist file from ~/Library/Preferences/
For example, for Word, rm ~/Library/Preferences/com.microsoft.Word.plist
You need to do this for EACH MS office program (Word, Powerpoint, Excel etc)
So far this fix seems to work for each of the (what were) 100% repeatable crashes that I described in the original posting.
For others (and I know there are a lot of people with similar problems), if you are comfortable with what I described above, then this might be a faster remedy. If you are not comforatable with that, then I am very sure that "completely removing office" as suggested by CSound1 will also achieve the same result, since in theory completely removing Office should aslo remove the office plist files.
Hope this helps someone avoid the frustrations I have had in the last week...
It would be great if Apple could flag / warn people about these major issues (in the Mavericks updater) before they nonchalantly agree to doing it as I did. -
While trying to save a word document (Microsoft Office 2011 for Mac) in PDF, there is a section of the header or footer which is always missing!! Could anyone please tell me hot to fix this problem!!??? It works perfectly fine on my friends Mac!!
Easiest way with Acrobat pro, is save the Word document, then convert the document to PDF with Acrobat, rather than doing a "save as" in Word itself to PDF.
Do you have Acrobat full version or Pro? -
I had Cs2 and Office for Mac 2004 installed on an OS 10.6.3 system. Worked fine. This weekend my computer did an auto update to OS 10.6.8 and now I cannot save or print from any office or CS2 Apps. What happened. Office also freezes and I have to force quit. Any advise. System or Software problem?
Bad timing. Reapply the security update:
http://support.apple.com/kb/DL1489
What happened is that version 1.0 of the security update was available for a bit of time this weekend, and that disabled Rosetta. Version 1.1 brought it back. -
Cannot Save Word files as a PDF in Office 2013 with Office customization tool
Hello
I'm deploying office 2013 as a part of a post clone task. Using the customization tool I created an msp with the full installation (without outlook,Link, or skydrive) I noticed that I cannot save or export files as PDF files. If I do a manual
install (without MSP) I can save files as pdf. I can't find anywhere in the customization tool that allows me to choose different "save as" file types. In office 2010 I used to be able to save word files as PDF files. Any ideas would
be greatly appreciated.
CharlesHi,
In regarding the issue, could you give me more information? Did you test to install the Office 2013 by using MSP and manual installation in the same computer? Did the other Office suits can not save files as pdf?
Let's do some test to narrow down the issue:
If you use the only one computer to test, please export a new MSP file include all the suits and use the all the default setting. Then we follow the
link to deploy again.
If the issue still exists, please try to change a computer, and update Adobe programs to install the new MSP file to test.
If you get some error message when you save as pdf through Word, please upload, I'll do more deeply research.
Regards,
George Zhao
TechNet Community Support -
Cannot save as or save new documents in Office:mac
Cannot save as or save new documents in Office:mac.
Your profile says 10.7.3 which is Lion. 10.6 is Snow Leopard.
If that's the case and you did a security update via software update last week that also caused problems for many. Apple have issued an update to that as well, version 1.1:
Security Update 2012-001 (Snow Leopard) -
Help, I am trying to update My Microsoft Office 2011 14.4.2 for mac update cannot close Microsoft Database Daemon or SyncServices Agent how do I do this please?
Launch Acitvity Monitor in your Utilities foilder and search for both proccess and quit.
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The Versions and Auto Save functions do they work with Office 2011?
I recently installed LION on my Apple Pro. However the VERSIONS and AUTO SAVE functions do not seem to work with OFFICE 2011 Word and Excel. Does anyone know why?
GabrielWaiting for Microsoft to update them
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I cannot update Office 2011 14.4.5
I cannot update Office 2011 14.4.5 I get a message Update cannot be installed on this disk The contents of this disk cannot be changed
I cannot update Office 2011 14.4.5 I get a message Update cannot be installed on this disk The contents of this disk cannot be changed
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I can't save emails using "Save As" in Microsoft Office 2011
I just installed Office 2011 and I'm trying to save emails in my docs. in Entourage, I would open the email, click FILE / SAVE AS and the email would save as a doc under the file / folder I noted. I'm unable to use "Save As" in Office 2011 for saving an emial becasue it is shadowed and not an option. Any thoughts?
Great. As a note, if you really need CMYK work in RGB and convert as last step. Be aware there is no exact color transfer process. Very few print shops require CMYK now.
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Hello - I hope this is the right Forum area; let me know if it is not. We purchased Acrobat 9 Pro, which comes with the LiveCycle Designer for creating forms. We also got the FDF toolkit from Adobe years ago, and have been using it successfully