Office 2011 on Macbook: unable to open network shared files but local copies are fine.

All,
We have 3 users in our environment and only one person is having this issue. Accessing files from a shared location "\\servername\macbk$ gives an error such as:
"This file may be read-only, or you may be trying to access a read-only location. Or, the server the document is stored on may not be responding."
Copying the files locally open correctly.
We have investigated permissions, the share has the correct ACL permission (including everyone full). NTFS permissions on the folder are also set to everyone full. We've reinstalled Office 2011 and have tried Office Preview 2015. We've remapped the drive.
Other applications including text edit, Adobe, etc. open from the share just fine. This seems to be an issue only with OSX and Office, or vice versa.
Any help on this would be appreciated. Thank you.

Hi,
This forum is for general questions and feedback related to Outlook for Windows. Since your question is related to Office for Mac, I'd recommend you post your question to the forum for Mac:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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First you should have checked the database mdf/ldf name and location by using the command
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