Office 2011 suddenly error message...
Hi all,
suddenly I got the following error message when I want to start any of the office programms like Word, Excel and Outlook...
Maybe somebody has an idea... I just installed it totaly new two times but the error comes up again....
Thanks!
Process: Microsoft Outlook [11403]
Path: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: ???
Build Info: Unknown-100825~0
Code Type: X86 (Native)
Parent Process: launchd [229]
Responsible: Microsoft Outlook [11403]
User ID: 501
Date/Time: 2013-11-01 15:26:14.282 +0100
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 8D2F52DB-EBE7-46D8-0F04-9453855C15D5
Sleep/Wake UUID: 10398465-754D-482C-95E5-2D734F92263C
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN14PreferenceKeys46kUseEmailToDoRecipientEncryptionCertsLookUpKeyE
Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/Ou tlookCore
in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Binary Images:
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0x983ec000 - 0x98402ff9 com.apple.aps.framework (4.0 - 4.0) <B3D5B83C-4DDF-3E8E-A701-7931AE6FAF65> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
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0x9841c000 - 0x984baff7 com.apple.PDFKit (2.9 - 2.9) <0792168D-320D-33EF-AE24-6CDCB8C1990A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x984bb000 - 0x98830ff9 com.apple.HIToolbox (2.1 - 695) <74E2DE33-E48E-3206-BD78-AFB988235A83> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x98831000 - 0x98839fff libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib
0x9883a000 - 0x9884fff3 com.apple.AppContainer (3.0 - 1) <B53ED2AD-9B19-316F-B7B9-80A3A94AC1D3> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x98850000 - 0x98dbdfff com.apple.QuartzComposer (5.1 - 316) <4FC30662-E3CC-3AE5-88CE-7B271B59EFF0> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x98dbe000 - 0x98e8bff7 com.apple.backup.framework (1.5 - 1.5) <E33257DD-A751-3230-89B7-B4B79F70A8FB> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x98e8c000 - 0x98edaff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98edb000 - 0x98f1dfff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x98f22000 - 0x99b3dff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x99b3e000 - 0x99bcffff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x99bd0000 - 0x99c02ffb com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <30CF0E7B-3511-318F-AC31-06C29EDC111E> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x99c03000 - 0x99c05ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x99c06000 - 0x99c0afff libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib
0x99c0b000 - 0x99c14fff com.apple.AppleSRP (5.0 - 1) <6B946F4B-7DC4-3E82-BF2C-BE0930E3CF47> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x99cca000 - 0x99ccafff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x99ccb000 - 0x99ceaff9 com.apple.framework.Apple80211 (9.0 - 900.47) <68E399FF-AB98-378D-94AC-D0869A72344F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x99ceb000 - 0x99cecffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x99ced000 - 0x99ceefff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x99cef000 - 0x99d1dff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x99d1e000 - 0x99f20ff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x99f21000 - 0x99f7affa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x99f7b000 - 0x99f87ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
0x99f88000 - 0x9a09affc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x9a09b000 - 0x9a0f0ff7 com.apple.framework.internetaccounts (2.1 - 210) <613F079B-6D69-3B3A-84EF-3F178A55F710> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x9a0f1000 - 0x9a0f8ffe com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9a0f9000 - 0x9a0fdff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x9a0fe000 - 0x9a12fffd com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9a130000 - 0x9a13efff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x9a148000 - 0x9a172ff7 libsandbox.1.dylib (278.10) <28813216-B652-3E4D-B0D5-BE49B385C6EC> /usr/lib/libsandbox.1.dylib
0x9a173000 - 0x9a2d5ff3 com.apple.CFNetwork (673.0.3 - 673.0.3) <5E0E9AE8-073B-3F2B-B0C7-A0129DE787F6> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9a2d6000 - 0x9a34bffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9a34c000 - 0x9a3b6ff7 com.apple.framework.CoreWiFi (2.0 - 200.21.1) <13EE6C12-B981-3132-864A-D493B91AE37E> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x9a3ea000 - 0x9a47cffe libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib
0x9a47d000 - 0x9a482ff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib
0x9a483000 - 0x9a49cfff libAVFAudio.dylib (32.2) <C4CBDFDF-8F77-3872-B7DE-D2D7982084BA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x9a49d000 - 0x9a4b9fff libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib
0x9a4ea000 - 0x9a8e2ff3 com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9a8e3000 - 0x9a8e9ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x9a8ea000 - 0x9a981ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9a982000 - 0x9a9ebfff com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x9a9ec000 - 0x9ab03ffb com.apple.WebKit (9537 - 9537.71) <3A74A248-DC36-308D-B612-0775BA6F3341> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9ab35000 - 0x9ab52ff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib
0x9adb5000 - 0x9adfdfff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9adfe000 - 0x9adfefff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9adff000 - 0x9ae0fff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9ae10000 - 0x9b0fafd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9b0fb000 - 0x9b379ff7 com.apple.imageKit (2.5 - 770) <C2FE06B8-DB32-392F-9280-5C1CB148D174> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x9b386000 - 0x9b394ff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9b395000 - 0x9b3c0ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x9b3c1000 - 0x9b533ffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9b534000 - 0x9b6dc4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x9b7a5000 - 0x9b7a9ffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x9b7aa000 - 0x9b7aaffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9b7ab000 - 0x9b86eff1 com.apple.CoreText (352.0 - 367.15) <746AD442-F7B4-3273-A36D-C7103D26F727> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9b86f000 - 0x9b876ff7 com.apple.XPCService (2.0 - 1) <94783930-9E46-394F-B1B2-9CA57CBA2D25> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x9b877000 - 0x9bae4ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9bae5000 - 0x9baf0ff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9baf1000 - 0x9bb11fff com.apple.facetimeservices (10.0 - 1000) <BD92DB29-AD36-3B60-A5EF-F4A68F1394A1> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x9bb12000 - 0x9bb26ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9bb50000 - 0x9bb8cff4 com.apple.RemoteViewServices (2.0 - 94) <BEEE6ADF-7DA3-3D68-BCB0-9863BE1A1F46> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9bb8d000 - 0x9bb97ff3 com.apple.DisplayServicesFW (2.8 - 360.8.14) <B14B15EC-41BA-37F6-B696-8BBA0E325C0C> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x9bd25000 - 0x9bd56ff4 com.apple.securityinterface (9.0 - 55047) <0D5ED2B8-C973-3C91-BA45-22501A043263> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9bd62000 - 0x9bd91ff1 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2215559E-C517-3122-906F-156FD3CC10AD> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x9bd92000 - 0x9bde3ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x9bde4000 - 0x9bde5fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x9be34000 - 0x9c135ff7 com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <C514A490-8689-3665-AD82-863B5FF8D6AE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x9c136000 - 0x9c194ffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9c198000 - 0x9c243ffd com.apple.imcore (10.0 - 1000) <90B6B340-1473-3F5C-B39D-887FFD2D01AD> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore
0x9c258000 - 0x9c262ff7 com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <16E20DCD-89F4-3C8E-9DBA-EED359807038> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9c263000 - 0x9c263fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9c264000 - 0x9c272ff3 com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9c273000 - 0x9c2deff9 com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9c2df000 - 0x9c31eff5 com.apple.ids (10.0 - 1000) <AEDCAD16-6626-3A0B-A9BE-3FC8A47CEB52> /System/Library/PrivateFrameworks/IDS.framework/Versions/A/IDS
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x563031443353463447423236383236383133
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x563031443353463447423236383236383133
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HM500JI, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
You might try posting your Office for Mac issue in the Office for Mac forums where the Office for Mac gurus hang out.
http://answers.microsoft.com/en-us/mac?auth=1
Similar Messages
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My issue is with updating Firefox in KIS 2011 safe run mode. I recently upgraded my Firefox web browser OUTSIDE OF KIS SAFE RUN MODE to Firefox 3.16.19. When I clicked on KIS safe run mode I expected the upgrade to take effect. This was not the case (still version 3.6.17).
I then tried to upgrade the Firefox browser IN KIS SAFE RUN Mode and received the following error messages "software update failed" or "the update could not be installed please make sure their are no other copies of Firefox running on your system and try again."
I thought if I killed the Firefox process outside of KIS safe run and ran it as an administrator it might work- it didn't - just opened 3.6.19 outside of safe run mode. I then tried to update manually when in safe run mode and received a side-by-side configuration error. I am a basic computer user not a techie and could use some help that hopefully isn't to complicated for me to enact!
Thanks in advanceMy issue is with updating Firefox in KIS 2011 safe run mode. I recently upgraded my Firefox web browser OUTSIDE OF KIS SAFE RUN MODE to Firefox 3.16.19. When I clicked on KIS safe run mode I expected the upgrade to take effect. This was not the case (still version 3.6.17).
I then tried to upgrade the Firefox browser IN KIS SAFE RUN Mode and received the following error messages "software update failed" or "the update could not be installed please make sure their are no other copies of Firefox running on your system and try again."
I thought if I killed the Firefox process outside of KIS safe run and ran it as an administrator it might work- it didn't - just opened 3.6.19 outside of safe run mode. I then tried to update manually when in safe run mode and received a side-by-side configuration error. I am a basic computer user not a techie and could use some help that hopefully isn't to complicated for me to enact!
Thanks in advance -
Installing Microsoft Office Suite, and error message re: StuffIt Expander
Hi,
I recently tried to install Microsoft Office Suite (Office2001-906UpdateEN.bin) on my computer, but keep getting an error message saying "Sorry, but this version of StuffIt Expander requires version 6.5 or newer of the StuffIt Engine. Error -43" I have StuffIt Lite 6.5.1 in my Applications folder, which includes StuffIt Expander. However, when I try opening StuffIt Expander, I get an identical error message. Can anyone help?
(FYI, since erasing my hard disk and reinstalling my applications recently, I've experienced other problems, too, such as AppleWorks' spell-check function not working, and MacLink no longer being available. I don't know if any of these problems are related -- and/or if I just made mistakes in reinstalling?)
Thanks.Hi, Elizabeth -
You should be able to download the newer version of Stuffit Expander, since downloading does not involve unstuffing. Once the download has been received, your browser may be trying to invoke the version of Stuffit Expander that's on your drive in order to automatically unstuff it for you - and that's what is causing the message to be displayed.
Look for the uncompressed download, probably in a .sit or .sit.hqx format.
Then insert your latest OS 9 Install CD, and locate the Aladdin Software folder. For install CDs for OS 9.1 and later, that will here - (CD) >> Software Installers >> Aladdin Software. For install CDs for OS 9.0.4 and earlier, it will be here - (CD) >> Software Installers >> Internet Access >> Aladdin Software. Dig into the Aladdin Software folder, and you'll find an uncompresssed copy of Stuffit Expander, v. 5.5 or v. 6.0. Copy that version to the Hard drive.
Then drag the icon of the freshly downloaded (and still compressed) newer version of Stuffit Expander onto the icon of the older version of Stuffit Expander, and let go when the icon highlights - it should then be decompressed without problem.
Once that is done, run the installer for the new version. -
I cannot installed MSOffice 2011 on my MacBook Air with yosemite (OS X 10.10.2 (14C109).
At the end of the installation, it is telling me that there is an error and I have to install again.
I tried several way to do a clean uninstall of office 2011, but the same error is coming back when I reinstall.
At this point, the console is showing the WARNING:
Microsoft Office Setup Assistant[2542]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Is there a way to fix it?
Does Apple is aware of this issue, as it seems to affect not only Microsoft Office (from what I found on other forums)?See reply by Niel here in this thread
get correct system version number
Regarding installation / removal of Office try these steps:
Find your Office 2011 install disc with the product key # and
Then remove Office according to MS instructions
http://support.microsoft.com/kb/2398768
Then Reinstall from DVD
Then enter your product #
Then update your Office product using the Software update within Office called Microsoft Update
It may take a few times before you get to final upgrade to current Office version.
It should be 14.4.7 as of current date.
How to locate product keys
http://support.microsoft.com/kb/2279109
or here
http://office.about.com/od/MicrosoftOfficeMac/a/Best-3-Ways-To-Find-Microsoft-Of fice-For-Mac-Key-Codes.htm -
Office 365 - Outlook error message when sending an email
Error Message: "The operation failed. The message interfaces have returned an unknown error. If the problem persists restart Outlook." By simply recreating a new email with the same message I am able to send. In most cases there are a lot of
attachments that I must search for because I cannot copy & paste attachments from the old email to the new. I have other goofy problems with Outlook but want to deal with this first as it is very time consuming rebuilding these emails.Hi,
Please create a new Outlook profile for your account to check whether the issue persists. If it works well in the new profile. The issue should be caused by Outlook Data Files corrupting. To create a new Outlook profile, please refer to:
http://support.microsoft.com/kb/829918/en-us
If the issue continues in new profile, please restart Outlook in safe mode(Start > Run > Outlook /safe) to check whether the issue is caused by any third-party add-ins.
Regards,
Winnie Liang
TechNet Community Support -
i've had my macbook since last september. have had no problems with it. suddenly tonight, i got a message in a blackbox in the middle of the screen that said "You need to restart your computer. Hold down the Power button for several seconds or prss the Restart button" and the same thing in several other languages. I turned it off. Waited for a while, and turned it back on. The same message appeared in the middle of the screen. from the top left, another larger code beginning with "panic (cpu 0 caller 8x001A3135: Unresolved kernel trap (CPU 0, Type 14=page fault), resgisters...." it goes down for about half the screen. has anyone else gotten this? how do i fix it? i tried turning my computer on and off again several times but kept getting the same message.
appreciate the responses... don't want to try anything with the ram in case i have to end up bringing this in to the store - don't know if they would still be willing to assist knowing i tried to remove/replace.
doug - what do you suggest as my next course of action? i've found some articles/help topics on this site, but none seem to work (ie restarting holding x, restarting holding option, restarting with pram...) it all goes back to the same error screen. keep in mind that i'm about average to above average in computer knowledge (basically, i can research and follow directions really well but don't know much on my own). -
when downloading microsoft office update get message to close microsoft database daemon and sync services agent. Shouldn't these be closed automatically? I try to close them, but the message still says they need to be closed. Help!
Are you using Outlook 2011 or Outlook 2015? I don't seem to have any relevant sync settings under Preferences -> Other in Outlook 2015.
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Office 2013 Pro - Error Message - I cannot set Office 2013 as the default mail client
I have a number of PCs on a single domain in the same office all running Windows 7 Pro. Some at 64 bit and some are 32 bit depending on their age.
My issue is that on upgrading from Officer 2010 Pro to Office 2013 Pro, the only application I have a problem with is Outlook 2013, and only on the 64 bit machines. The upgrade on 32 bit machine goes perfectly. On both I install the
32 bit version of Office 2013 as per the MS notes.
When the 64 bit machines reboot and the user logs on I get the message, sometimes twice:
Either there is no default mail client or the current mail client cannot fulfil the message request. Please run Microsoft Office Outlook and set it as the default mail client.
OK, so this should be straight forward:
I set outlook at the default mail client and associate all file with it from Outlook\File\Option. Nope. That does not work.
I go through default programs and set the default mail client as Office 2013 and associate all file with it from Outlook. Nope. That does not work.
I check the registry and it shows that the 64 bit or 32 bit reversion is the default mail client. So that does not help.
I install the 64 bit version instead of the 32 bit version. Nope. That does not work.
I clean the registry and temp file. Nope. That does not work.
I set a new mail profile for the user. Nope. That does not work.
Odd that it only upgrades smoothly on the 32 bit machines.
Has anyone got any ideas? All the suggested fixes on this forum do not fix this issue.Hello.
Same problem, nothing Works!!!
Help please, really frustrated and angry.
Added written above I tried:
Uninstalled with the Microsoft fix uninstall
and reinstall. This does not work.
Contact the phone technical support. This
does not work.
Addin,s does not work. Adobe, iCloud Addin .... does not work.
'Send email to' menu does not work.
No application communicates with
Outlook, no Microsoft or third apps.
I can only send and receive emails
from within Outlook.
This program is lousy, any
possibility that my money back.
Thanks -
Pro 2011 getting error message and freeze? Advice please
I have a 15" macbook pro 2011. First I want to say that this is the 2nd one, the first one froze 7 times in the first 7 days I owned it and I made a appt to have it looked at and they replaced it. Now this one which is about 2 weeks old has done the same freeze 3 times in the last 2 days. All I am doing while its happening is looking online and maybe have itunes open or iphoto but not useing. Should I just try to get this replaced? Its annoying loosing info you have open especially since I have a ebay store in which I need to use everyday.
Here is a pic of the error im getting to be exact, I cant do anything when it pops up not even move the mouse, forced to hold down power button.
Thanks
http://farm6.static.flickr.com/5268/5596058173_65195a2268.jpgthanks again, I followed where it said to go but the folder "DiagnosticReports" doesnt exist, I have "crashreporter"(which only has info from my iphone) and "devicelink" which had this info on it when I clicked on the link inside the folder-
2011-04-05 14:02:49.435|MDCrashReportTool|466:1894411424|CrashReportCopierAFC.m:-[CrashRep ortCopierAFC copyRemotePath:toLocalDirectory:preserveDirectoryStructure:localPathOut:usingCo nnection:]| ERROR: AFCFileRefOpen on ./BTServer2011-02-07-213329iPhone.plist failed
2011-04-05 14:04:28.301|MDCrashReportTool|469:1894411424|CrashReportCopierAFC.m:-[CrashRep ortCopierAFC copyRemotePath:toLocalDirectory:preserveDirectoryStructure:localPathOut:usingCo nnection:]| ERROR: AFCFileRefOpen on ./BTServer2011-02-07-213329iPhone.plist failed
2011-04-05 14:06:45.024|MDCrashReportTool|472:1894411424|CrashReportCopierAFC.m:-[CrashRep ortCopierAFC copyRemotePath:toLocalDirectory:preserveDirectoryStructure:localPathOut:usingCo nnection:]| ERROR: AFCFileRefOpen on ./BTServer2011-02-07-213329iPhone.plist failed
Seems related to the iphone as well? I also found this-
Interval Since Last Panic Report: 35452 sec
Panics Since Last Report: 1
Anonymous UUID: E6936480-1CF0-4E93-BCB8-DA0F3FE63992
Tue Apr 5 21:35:36 2011
panic(cpu 6 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f811c41f6, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000117e63000, CR3: 0x0000000075f05000, CR4: 0x0000000000040660
RAX: 0xffffff7f811c4386, RBX: 0xffffff800f62f280, RCX: 0xffffff805b43b000, RDX: 0xffffff805f383710
RSP: 0xffffff805f3836f0, RBP: 0xffffff805f3837a0, RSI: 0xffffff800ee7f200, RDI: 0x89482850ffdb31e7
R8: 0x000000000000004e, R9: 0x0000000000000000, R10: 0x00000000000000ac, R11: 0xffffff80004f4e7e
R12: 0xffffff7f811c2f3e, R13: 0xffffff7f811c433e, R14: 0xffffff805b43b000, R15: 0xffffff805f38388c
RFL: 0x0000000000010246, RIP: 0xffffff7f811c41f6, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 6), Frame : Return Address
0xffffff805f383390 : 0xffffff8000204d15
0xffffff805f383490 : 0xffffff80002d11f4
0xffffff805f3835e0 : 0xffffff80002e3f1a
0xffffff805f3835f0 : 0xffffff7f811c41f6
0xffffff805f3837a0 : 0xffffff7f811c450c
0xffffff805f3837c0 : 0xffffff7f80b3a72d
0xffffff805f383800 : 0xffffff800053c6cd
0xffffff805f383850 : 0xffffff7f80b39b82
0xffffff805f383870 : 0xffffff7f80b3a083
0xffffff805f3838b0 : 0xffffff7f80b3a1ec
0xffffff805f3838e0 : 0xffffff800032cb2a
0xffffff805f3839b0 : 0xffffff8000360d2f
0xffffff805f383c00 : 0xffffff8000367bc4
0xffffff805f383cc0 : 0xffffff80003695e8
0xffffff805f383e20 : 0xffffff80004ac39e
0xffffff805f383e70 : 0xffffff80004b3ca6
0xffffff805f383f40 : 0xffffff80004e8118
0xffffff805f383fa0 : 0xffffff80002e4834
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleUSBEthernetHost(2.1.1)@0xffffff7f811c2000->0xffffff7f811c 7fff
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80b2b000
dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f8104d000
com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80b2b000->0xffffff7f80b44fff
BSD process name corresponding to current thread: Safari
Mac OS version:
10J3250
Kernel version:
Darwin Kernel Version 10.7.3: Sun Mar 6 13:37:56 PST 2011; root:xnu-1504.14.2~1/RELEASEX8664
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 26662455215182
unloaded kexts:
com.apple.filesystems.msdosfs 1.6.3 (addr 0xffffff7f813d8000, size 0x49152) - last unloaded 14839533005896
loaded kexts:
com.apple.driver.AppleUSBEthernetHost 2.1.1 - last loaded 16646478228544
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.2f10
com.apple.driver.AppleMikeyDriver 2.0.2f10
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.54
com.apple.kext.ATIFramebuffer 6.3.2
com.apple.driver.AppleIntelHDGraphics 6.3.2
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPISMCPlatformPlugin 4.6.0d12
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleGraphicsControl 2.10.5
com.apple.ATIRadeonX3000 6.3.2
com.apple.kext.AppleSMCLMU 1.5.2d6
com.apple.driver.AppleIntelSNBGraphicsFB 6.3.2
com.apple.driver.AppleUSBTCButtons 201.2
com.apple.driver.AppleUSBTCKeyboard 201.2
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.6
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.2.0
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AirPort.Brcm4331 429.10.2
com.apple.driver.AppleSDXC 1.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.2b8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.6
com.apple.driver.AppleUSBEHCI 4.2.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.4.1
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 142.4.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.1.1
com.apple.driver.AppleThunderboltDPInAdapter 1.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily 1.1.1
com.apple.driver.AppleThunderboltPCIDownAdapter 1.0.5
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.2f10
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleThunderboltNHI 1.1.9
com.apple.iokit.IOThunderboltFamily 1.2.2
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.4f2
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.2f10
com.apple.iokit.IOHDAFamily 2.0.2f10
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.6.0d12
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2
com.apple.driver.AppleSMC 3.1.0d5
com.apple.kext.ATI6000Controller 6.3.2
com.apple.kext.ATISupport 6.3.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.4f2
com.apple.driver.AppleUSBBluetoothHCIController 2.4.4f2
com.apple.iokit.IOBluetoothFamily 2.4.4f2
com.apple.driver.AppleUSBMultitouch 207.5
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.6
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.6
com.apple.iokit.IOUSBUserClient 4.2.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.5
com.apple.iokit.IOUSBFamily 4.2.0
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.2
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro8,2, BootROM MBP81.0047.B04, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.2)
Bluetooth: Version 2.4.4f2, 2 service, 12 devices, 1 incoming serial ports
Network Service: iPhone USB, Ethernet, en2
Serial ATA Device: TOSHIBA MK5065GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: HL-2240 series, 0x04f9 (Brother International Corporation), 0x0045, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 7
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1297, 0xfd120000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3
Sorry if this is not what your looking for.... I made a appt with the Apple Genius Bar also so maybe they can look at it also for me. Thanks for all your help and I hope its something easy, I want to like Apple products lol. -
All of a sudden error message "incompatible printhead" is on my printer, bought two new cartridges..
How do I fix this problem, it isn't the new cartridges, and the printer was working before I replaced the new ink..Please help!!!!!.... very frustrated...
Rename or delete secmod.db (secmod.db.old) and possibly cert8.db (cert8.db.old) in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder] in case there is a problem with those files.
Help > Troubleshooting Information > Profile Directory > Open Containing folder
See also http://kb.mozillazine.org/Error_loading_secure_sites -
Users cannot publish and get error message
Hey everyone. This one is stumping us here at the office.
Some clients have been having a problem publishing things they have
worked on from both their home AND their office. The error message
they have been getting is
quote:
Contribute encountered a network or file system error. Please
try the operation again, and contact the administrator if the
problem continues to occur.
I have done a number of google searches for this error and
came up with next to nothing. The users are both connecting from XP
machines using contribute 3, which is the same set up we have here
at the office. They have been able to connect in the past and
publish things, this started maybe a week ago.
Any one have any suggestions?Also this post has suggestions:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=55&catid=290&threadid =1283908&enterthread=y
Knowledge base:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_16592&sliceId=2 -
I have been successfully using LR3 until a few hours ago.
Suddenly Error messages now start to appear saying an error occurred sending this file : access is denied
I have uploaded files on LR3 30 times today! without any issues
I have uninstalled and reinstalled a new copy of LR3 only to find the files and information have not been deleated.
I am on a deadline.
Has anyone got advice please?
Petesending this file
Sending the file where? What exactly do you do when you get this message? -
Error Message the ADF is jammed.
Error Message the ADF is jammed. I don't see any paper or debree jammed anywhere and I already performed a cleaning of the rollers and feeder as outlined in HP. Anything else I am missing?
I have a HP officejet 6700. Have an error message that ADF is jammed with origainal. I open it up and nothing is jammed. Error code won't go away. Now I can't even print.
Zactinium wrote:
Hey @chris2015 ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are getting an ADF jam and you can not locate the jam.
So that I am able to help you I need to know which printer you are using.
Look forward to hearing back from you.
Zactinium wrote:
Hey @chris2015 ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are getting an ADF jam and you can not locate the jam.
So that I am able to help you I need to know which printer you are using.
Look forward to hearing back from you.
I have a HP office jet 6700. error message won't go away and there is no paper jam in the ADF -
Can't download office 2011 updates, need to close Microsoft Database Daemon SyncServicesAgent
Can't download office 2011 updates.
Message says need to close:
Microsoft Database Daemon
SyncServicesAgent
don't know howOpen Activity Monitor (Applications>Utilities>Activity Monitor) select the processes (one at a time), double click one process, when box comes up, select force quit and repeat for remaining application. Note: for some reason I had to do this twice before it worked.
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Printer Office Jet 6500A Error Message 0x0000f6
I have turned it off
unplugged
turned it on
error message still existsHi lddubose,
We ask that you please call or email us at one of the methods on the Contact Us page with any error code that you are receiving along with the error message so we can troubleshoot the issue and provide you with your servicing options if needed.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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