Office 2011 won't start (crashes) on one of the local accounts. MacBook 2013 Moutain Lion.
Hi and thank you for your interest,
recently all of the Microsoft applications refuse to start on one of the local accounts an a late 2013 MackBook Pro. Every time you try to start Word, Excel or any other Office app you get a non-specific message "...quit unexpectedly...". A following log is available, but before I post it I would just like to say that I have tried:
*using it on other local account and it works
*fixing permissions
*cleaning user specific library (all the application support, preferences, saved states, etc.)
*uninstalling office and manually removing all 'leftovers' [root library and user libraries]
*booting in safe mode
*reinstalling Office
Still no luck, that's the log:
Any help would be very welcome, thank you.
Process: Microsoft Word [967]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.0.0 (14.0.0)
Build Info: Unknown-100825~0
Code Type: X86 (Native)
Parent Process: launchd [123]
User ID: 502
Date/Time: 2013-10-09 13:52:10.069 +0100
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 25598 sec
Crashes Since Last Report: 13
Per-App Crashes Since Last Report: 11
Anonymous UUID: 6B31F1AB-4004-9D15-8D77-A46DFE8DF8DB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
/Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCSI.framewo rk/Versions/14/MicrosoftCSI
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x965eca6a __pthread_kill + 10
1 libsystem_c.dylib 0x9368bb2f pthread_kill + 101
2 libsystem_c.dylib 0x936c2631 abort + 168
3 libc++abi.dylib 0x93cbf7e0 abort_message + 151
4 libc++abi.dylib 0x93cbd249 default_terminate() + 34
5 libc++abi.dylib 0x93cbd289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x93cbd2f1 std::terminate() + 23
7 libc++abi.dylib 0x93cbe3e6 __cxa_throw + 110
8 com.microsoft.csi_framework 0x06503075 Csi::BeginFinishCsiClientLib() + 524537
9 com.microsoft.csi_framework 0x06504dc2 Csi::BeginFinishCsiClientLib() + 532038
10 dyld 0x8fefccda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
11 dyld 0x8fefcfde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
12 dyld 0x8fef9268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
13 dyld 0x8fef91cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
14 dyld 0x8fef91cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
15 dyld 0x8fef90ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
16 dyld 0x8feeae05 dyld::initializeMainExecutable() + 211
17 dyld 0x8feeeadb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
18 dyld 0x8feea376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
19 dyld 0x8feea077 _dyld_start + 71
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x965ed9ae kevent + 10
1 libdispatch.dylib 0x9389dc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x9389d7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x965ed0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9368d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9368ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93674daa start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x965ed0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9368d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9368ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93674daa start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbff15634 ecx: 0xbff155ac edx: 0x965eca6a
edi: 0xac5b3a28 esi: 0x00000006 ebp: 0xbff155c8 esp: 0xbff155ac
ss: 0x00000023 efl: 0x00000206 eip: 0x965eca6a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xac5b8054
Logical CPU: 0
Binary Images:
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0x2217000 - 0x2230fff +com.microsoft.mbukernel_framework (14.0.0 - 14.0.0) <CB0B3A79-BC3D-2288-502B-C34C74E66953> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x2245000 - 0x226cfeb +com.microsoft.setupui (14.0.0 - 14.0.0) <47F4D2FA-CC1C-1EF7-1A7C-FC788E45306B> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
0x228a000 - 0x24a5fff +com.microsoft.mcp (14.0.0 - 14.0.0) <17CE4C13-7E2B-5228-5828-57648AC2BBF7> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x255c000 - 0x25cdfef +com.microsoft.netlib (14.0.0 - 14.0.0) <2F67743A-C388-7BB4-DB47-3FBFB6ABE178> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x25e4000 - 0x268affb +com.microsoft.ole (14.0.0 - 14.0.0) <80E188B3-783D-0287-F5D4-8EF036002A43> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x26aa000 - 0x2749fff +com.microsoft.ole_automation (14.0.0 - 14.0.0) <490B77FB-3687-805B-F2FB-A3A036485407> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
0x2778000 - 0x2784feb +com.microsoft.merp (2.2.4 - 2.2.4) <F3EE9FDC-3559-1939-6686-49A7809D4E62> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x278e000 - 0x2983ff7 +com.microsoft.msxml_library (14.0.0 - 14.0.0) <8D39EFE3-2A3E-E47D-75A0-50021BE39FA6> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
0x29ef000 - 0x310afeb +com.microsoft.office_library (14.0.0 - 14.0.0) <75B13C87-7A76-D9FD-2A73-5DFB8785592A> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x3251000 - 0x40dcff3 +com.microsoft.officeart (14.0.0 - 14.0.0) <CFB46E36-934A-43E0-80E8-15CC09047256> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x4382000 - 0x438cff7 +com.microsoft.oleo (14.0.0 - 14.0.0) <F79D7F77-C341-913E-DE0E-D9D466C4C2AD> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
0x4394000 - 0x43abff3 +com.microsoft.mathfont (14.0.0 - 14.0.0) <A531311D-04C6-15F9-7BB4-CEAF86C7606E> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
0x43af000 - 0x4827fe7 +com.microsoft.chart (14.0.0 - 14.0.0) <2B54CBC8-6E2C-A675-52B5-00FA17986359> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
0x4964000 - 0x4aabff7 +com.microsoft.msls3 (14.0.0 - 14.0.0) <6F41B4DE-0329-77F7-D3D7-164858B319D3> /Applications/Microsoft Office 2011/*/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
0x4ab2000 - 0x4ae7ff3 +com.microsoft.msgrlibclient (8.0.0 - 8.0.0) <4927FB87-CE12-B81D-A043-B5436816FDE5> /Applications/Microsoft Office 2011/*/MsgrLibClient.framework/Versions/14/MsgrLibClient
0x4b07000 - 0x4b49fe7 +com.microsoft.ribbon (14.0.0 - 14.0.0) <20523977-9241-0D23-377F-162FA0F909B9> /Applications/Microsoft Office 2011/*/MBURibbon.framework/Versions/14/MBURibbon
0x4b6d000 - 0x4bafff7 +com.microsoft.mviewlib (14.0.0 - 14.0.0) <D31CB719-253C-D1DC-E84B-10081DB75305> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
0x4bd7000 - 0x4c33ffb +com.microsoft.wlmuser (14.0.0 - 14.0.0) <02031105-A4B6-A686-A184-A20EA2A9B344> /Applications/Microsoft Office 2011/*/WLMUser.framework/Versions/14/WLMUser
0x4c57000 - 0x4c81fef +com.microsoft.netlib (14.0.0 - 14.0.0) <7C954488-F8EB-51F6-86EC-17646A650EE4> /Applications/Microsoft Office 2011/*/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
0x4c9d000 - 0x4cc9ff3 +com.microsoft.netlib (14.0.0 - 14.0.0) <3A810F78-FAD9-4698-C0CF-0E8550BD7FC7> /Applications/Microsoft Office 2011/*/WLMKernel.framework/Versions/14/WLMKernel
0x4cde000 - 0x586cff3 +com.microsoft.gfx (14.0.0 - 14.0.0) <8B6C1EBD-C7D1-DA9B-45BF-7C27E65C06C5> /Applications/Microsoft Office 2011/*/Gfx.framework/Versions/14/Gfx
0x58d2000 - 0x5c8cfef +com.microsoft.igx (14.0.0 - 14.0.0) <9DA4006C-C8F6-EB19-A935-81C621418CE8> /Applications/Microsoft Office 2011/*/SmartArt.framework/Versions/14/SmartArt
0x5d50000 - 0x5db4ff3 +com.microsoft.mbuCloudServices_framework (14.0.0 - 14.0.0) <6C2AD844-0544-D32C-2BA0-B97ECF07E1C0> /Applications/Microsoft Office 2011/*/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
0x5dd3000 - 0x5dd7ff3 +com.microsoft.mbustrings (14.0.0 - 14.0.0) <1A188791-7383-6110-E91C-1384D17AA663> /Applications/Microsoft Office 2011/*/mbustrings.framework/Versions/14/mbustrings
0x5dde000 - 0x5de0fff +com.microsoft.mbulocale (14.0.0 - 14.0.0) <5D387F60-D2B2-9D84-68D7-126C488F3966> /Applications/Microsoft Office 2011/*/mbulocale.framework/Versions/14/mbulocale
0x5de6000 - 0x5dfbfff +com.microsoft.wlmstrings (14.0.0 - 14.0.0) <542C96FE-CBC5-2ADB-87E9-111D0F7FECF2> /Applications/Microsoft Office 2011/*/wlmstrings.framework/Versions/14/wlmstrings
0x5e07000 - 0x5e5dfeb +com.microsoft.CocoaUI (14.0.0 - 14.0.0) <D79F50DD-AA9D-FA0B-089F-9668C3D62EC0> /Applications/Microsoft Office 2011/*/CocoaUI.framework/Versions/14/CocoaUI
0x5e8d000 - 0x5fcafeb +com.microsoft.MicrosoftOfficeDRM (14.0.0 - 14.0.0) <C0FBBD4D-B21E-C0BF-3D65-4235A48B8C46> /Applications/Microsoft Office 2011/*/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
0x5ff5000 - 0x600dfe3 +com.microsoft.threadpool (14.0.0 - 14.0.0) <4C89299A-AECD-4E69-CE08-C4A1DBD3E6E4> /Applications/Microsoft Office 2011/*/ThreadPool.framework/Versions/14/ThreadPool
0x6019000 - 0x6063fe7 +com.microsoft.menulib (14.0.0 - 14.0.0) <93903FCC-71DA-293E-806B-1FFF43FFD28F> /Applications/Microsoft Office 2011/*/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
0x6079000 - 0x60adfe3 +com.microsoft.urlmon (14.0.0 - 14.0.0) <486DF989-335D-FD28-F769-C75E5CB07E08> /Applications/Microsoft Office 2011/*/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
0x60ba000 - 0x6111fe7 +com.microsoft.uniscribe_library (14.0.0 - 14.0.0) <B48E8A7D-FADC-7140-E1D8-A060663547CC> /Applications/Microsoft Office 2011/*/Uniscribe.framework/Versions/14/Uniscribe
0x612a000 - 0x6138ff7 +com.microsoft.mbuinstrument_framework (14.0.0 - 14.0.0) <BC502258-F57F-B03B-F13A-5FE046B73B3D> /Applications/Microsoft Office 2011/*/mbuinstrument.framework/Versions/14/mbuinstrument
0x6140000 - 0x6150ff7 +com.microsoft.frameworks.wincrypto (14.0.0 - 14.0.0) <094547C9-7DD1-5396-75BA-BBF480945555> /Applications/Microsoft Office 2011/*/WinCrypto.framework/Versions/14/WinCrypto
0x6157000 - 0x6272ff7 +mbupgx.dylib (14) <26E50DFC-0EFA-76F0-FB25-1EB3655DDEE3> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
0x628d000 - 0x6338fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x637f000 - 0x6382ff7 +com.microsoft.mbunamedstrings (14.0.0 - 14.0.0) <4F1A0180-A126-7DDB-AB30-9F25CC487C30> /Applications/Microsoft Office 2011/*/mbunamedstrings.framework/Versions/14/mbunamedstrings
0x638a000 - 0x638bff7 +com.microsoft.CocoaTooltipParser (14.0.0 - 14.0.0) <EDE3D5E7-BAF3-3AC0-1F07-779B12B76DD4> /Applications/Microsoft Office 2011/*/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
0x6392000 - 0x63faff3 +com.microsoft.docex (14.0.0 - 14.0.0) <7E2E7FB8-552E-0DD8-959C-84B79264207D> /Applications/Microsoft Office 2011/*/DocEx.framework/Versions/14/DocEx
0x640c000 - 0x6424fe3 +com.microsoft.frameworks.winhttp (14.0.0 - 14.0.0) <375A5792-3034-379B-4A75-0FE0C9362C29> /Applications/Microsoft Office 2011/*/WinHttp.framework/Versions/14/WinHttp
0x6430000 - 0x643bff7 +com.microsoft.credui_framework (14.0.0 - 14.0.0) <F5CFB3C7-00B9-285B-C4AC-222DF70EDF24> /Applications/Microsoft Office 2011/*/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
0x6445000 - 0x6445fff +com.microsoft.ddcs_framework (14.0.0 - 14.0.0) <82E1FD42-B048-97E5-4DAF-E1BA9FA12DBB> /Applications/Microsoft Office 2011/*/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
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0x645d000 - 0x6917fe7 +com.microsoft.csi_framework (14.0.0 - 14.0.0) <1AA2E761-7DB9-1F42-3FD9-A0D9B69735E1> /Applications/Microsoft Office 2011/*/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
0x69e4000 - 0x6ae2fef +com.microsoft.metex (14.0.0 - 14.0.0) <BF9B3355-5BC6-10EB-BDF3-CF3D91C2015D> /Applications/Microsoft Office 2011/*/MetEx.framework/Versions/14/MetEx
0x6b2c000 - 0x6d89ffb +com.microsoft.XPG (14.0.0 - 14.0.0) <B6C105B5-AF72-4D05-72E6-14A3C9DE4AAA> /Applications/Microsoft Office 2011/*/XPG.framework/Versions/14/XPG
0x6db7000 - 0x6dbdfe7 +com.microsoft.mbufs (14.0.0 - 14.0.0) <D535B4BC-ACBC-C4DE-8936-4386BFBDF874> /Applications/Microsoft Office 2011/*/MicrosoftFS.framework/Versions/14/MicrosoftFS
0x6dc5000 - 0x6dd4fe7 +com.microsoft.wlmfile_framework (14.0.0 - 14.0.0) <FAC22A8B-4754-E125-C4C2-EFA9B83075DB> /Applications/Microsoft Office 2011/*/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
0x6ddd000 - 0x6e7fff3 +com.microsoft.webservices_framework (14.0.0 - 14.0.0) <CB99BA7C-B8AE-49EA-786C-66BFE6B96963> /Applications/Microsoft Office 2011/*/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
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0x900a4000 - 0x900dffef libGLImage.dylib (8.10.1) <E29ED217-09B3-3436-A961-B6F8EBAA7BED> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x910a6000 - 0x910afffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x910f5000 - 0x91190fff com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
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0x966cd000 - 0x966cdfff com.apple.Carbon (154 - 155) <17F1B675-E054-3D2C-900B-C9CE69F1FC31> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x966ce000 - 0x96743ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BEE998BC-E4A5-3BA0-A6B5-31A1DFA1522C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96744000 - 0x96752ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x96753000 - 0x96763ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x96764000 - 0x9676efff com.apple.DisplayServicesFW (2.7.2 - 357) <5042CDAE-5580-3204-B675-745DA083E7AA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x9676f000 - 0x96798fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x96799000 - 0x967dbffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x967dc000 - 0x967e2fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x967e3000 - 0x9684afe7 libvDSP.dylib (380.10) <A9BB03FC-F70B-388F-8917-F8CE69F2164A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x9684b000 - 0x96b0bff3 com.apple.security (7.0 - 55179.13) <000FD8E9-D070-326A-B386-51314360FD5C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96b0c000 - 0x96b0dffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x96b0e000 - 0x96b44ffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x96b45000 - 0x96b53fff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x96c65000 - 0x96c65fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96c66000 - 0x96cc0ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x96cc1000 - 0x96ef1fff com.apple.QuartzComposer (5.1 - 287.1) <6C0C66F9-BC18-3216-88CC-BAE86937448B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x96ef2000 - 0x96f37ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x96f38000 - 0x96f3fffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x96f40000 - 0x96f4afff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x96f4b000 - 0x96f4effc libCoreVMClient.dylib (32.5) <CA150AC5-F98C-3F96-8B11-715B75A89C80> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x96f4f000 - 0x971bcffb com.apple.imageKit (2.2 - 673) <CDB2AC11-6D60-34A7-83F9-F6E7DA25F97B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x971bd000 - 0x971c7fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x971c8000 - 0x97d84ff3 com.apple.AppKit (6.8 - 1187.40) <94E92235-7AD9-37EF-9B7C-B79074762370> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97d85000 - 0x97f0eff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x97f0f000 - 0x97f18ffe com.apple.aps.framework (3.0 - 3.0) <26A02202-9CCA-37A5-AD26-234F55D51471> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x97f19000 - 0x981c7ffb com.apple.MediaToolbox (1.0 - 926.106) <37A0FC0E-9BC6-3B6B-9F06-489813758F67> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x981c8000 - 0x982d3ff7 libJP2.dylib (851) <0D40428F-B7BE-307B-BEDB-256A7FED9804> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x982d4000 - 0x982f1fff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x982f2000 - 0x983e6ff3 com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x983e7000 - 0x983f4ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x983f5000 - 0x9841aff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9841b000 - 0x9843ffff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x98490000 - 0x98491fff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x98492000 - 0x98939ffb com.apple.CoreAUC (6.22.03 - 6.22.03) <054DADA8-A077-3BF0-8BEA-C568E7360E75> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x9893a000 - 0x98a47057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x98b00000 - 0x98b0bfff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x98b39000 - 0x98bd6ff7 com.apple.PDFKit (2.8.5 - 2.8.5) <F5D6A1C9-3EC1-312C-839F-6C13708B2CF2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x98bd7000 - 0x98c08fff com.apple.DictionaryServices (1.2 - 184.4) <A31BB2CE-6965-3610-8B11-EA26EC6D7EEA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x98c09000 - 0x98c6ffff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x98c70000 - 0x9906cfeb com.apple.VideoToolbox (1.0 - 926.106) <C1A411F0-7B7E-3669-83E5-FAEF2BAA8949> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9906d000 - 0x990dcffb com.apple.Heimdal (3.0 - 2.0) <C007CED7-DDC9-3BA1-8077-294FAE9C78D5> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x990dd000 - 0x9911fff7 libcups.2.dylib (327.7) <6FAC537D-7EC3-3E82-B6E8-F87DE07546B5> /usr/lib/libcups.2.dylib
0x99120000 - 0x99120fff com.apple.Accelerate (1.8 - Accelerate 1.8) <D4F5AB2C-0727-39FD-8EE9-E4DD3D78EB2E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x99121000 - 0x9912dffe libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
0x9912e000 - 0x9916dff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9916e000 - 0x99175ffe com.apple.agl (3.2.1 - AGL-3.2.1) <F13F8669-5FC5-386C-9100-523D2BBF23CE> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x99176000 - 0x99177fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x99216000 - 0x99217ffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x992ef000 - 0x992f3ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x992f4000 - 0x9933eff7 com.apple.framework.CoreWLAN (3.4 - 340.18) <A874C0A7-9CE0-3434-A38D-7EE61AD35DD7> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x9933f000 - 0x99341fff com.apple.securityhi (4.0 - 55002) <F95F4BF5-2290-3CC4-A37A-4852F0AE6FAE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x99342000 - 0x99367ff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x99368000 - 0x99426ff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x99427000 - 0x9959fff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x995a0000 - 0x99983fff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x99cfd000 - 0x99d4bffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x99d4c000 - 0x99d83ffa com.apple.LDAPFramework (2.4.28 - 194.5) <F05946C0-D3BE-379A-A00E-D2BA6B4EE48D> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x99dc7000 - 0x99debfff libJPEG.dylib (851) <2425AE18-C181-3371-922F-4A09C1AC71CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99dec000 - 0x99dedfff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x99dee000 - 0x99eecff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x99eed000 - 0x99f84ff7 com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x99f85000 - 0x99f9bfff com.apple.CFOpenDirectory (10.8 - 151.10) <CDA91E5D-6F99-3001-BD31-82585FCF5CA2> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x99f9c000 - 0x99fb1fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x99fb2000 - 0x9a05cfff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x9a08d000 - 0x9a392ff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x9a393000 - 0x9a48bff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x9a48c000 - 0x9a48efff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x9a48f000 - 0x9a4baff9 com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 887
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=255.1M resident=95.8M(38%) swapped_out_or_unallocated=159.3M(62%)
Writable regions: Total=54.7M written=1268K(2%) resident=2096K(4%) swapped_out=0K(0%) unallocated=52.7M(96%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 43.3M
MALLOC guard page 48K
Memory tag=35 3868K
Stack 65.5M
VM_ALLOCATE 940K
__DATA 13.2M
__DATA/__OBJC 400K
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 39.6M
__OBJC 2868K
__OBJC/__DATA 120K
__PAGEZERO 4K
__TEXT 215.5M
__UNICODE 544K
mapped file 44.9M
shared memory 12K
=========== =======
TOTAL 431.1M
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8
I may have a solution:
I was able to boot from my LaCie FireWire 800 hard drive backup. This was my daily backup so the data was only a few hours old. That told me I did not have on motherboard issue – thank you very much who's ever out there looking over my shoulder.
I then removed both internal drives and was able to power cycle the SSD drive via my PowerBook G4 from February 2005 thank you very much PowerBook G4.
After booting several times from the FireWire drive (to test that the external drives which used to be the internal drives were actually visible and they were), I then reinstalled the 2 internal drives but not before totally reformatting the SSD drive. For at least the third time in the last five years my daily and weekly backups along with the program superduper have saved my buttinsky...
At this time some 100 Gb of my 326 on my SSD is copied over. I realize I am not out of the woods yet because after fully copying all the data I have to be able to boot from that SSD drive in the main compartment.
And I really think this was nothing more than me deleting invisible files on the main hard drive thinking that this was just some maintenance task that I could do and instead I totally corrupted the SSD.
I will post this now and I'm probably 2 to 4 hours away from having everything copied over and then seeing if it actually boots and works. I'll post back then or if it's too late here in Belgium then tomorrow.
What I've realized is that it's great to have backups and also great to have an eight-year-old PowerBook G4 but I'm definitely going to need a fully backed up recent Mac in case this would ever happen again. It's an expensive route to go but better than recovering from another heart attack well another one I guess I had one today I'm not sure.
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You also mentioned that Firefox crashes, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it and select '''Submit'''.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
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My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My macbook started crashing on startup. The startup tone wavers. I got it going with the option start keystroke. Is this apt to be software or hardware? I ordered new system software to see if a new install will solve.
when you install the disc, do it with the machine powered off. Place the disc in the the slot, push it in while holding the power switch tp poer it up, while holding the "C" key down till the gear starts spinning. After the gear starts spinning you can release the C key and wait. This takes much longer than normal longer, then create a new account. Be ready to wait.
USE YOUR ORIGINAL INSTALL DISC! -
My macbook pro won't start up. Instead of the apple logo appearing in the start up only a grey folder with a ? At the center appears
Boubert,
the question mark in the folder typically represents the inability to recognize a valid filesystem on the volume being booted from. You can try this, although it might not make a difference: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, select the First Aid tab if it’s not already selected, then press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Is it able to boot normally now? -
I can't add a scene, I don't know why. I have finished making a scene and I'm trying to start a new one but the option to insert a scene is not highlighted so I cannot carry on please help
you can't use scenes in html5 projects.
that's also no significant limitation because there's never a situation (afaik) where you need to use scenes. they are strictly a convenience for designers.
i don't know any programmers that use scenes. -
my macbook won't start up i have used the option command p r while holding down power button but not done.. please help guys
It not polite to repost asking fro more help three minutes after initial post.
Recovery mode is Command & R keys after depressing and releasing the Power button for a normal startup.
OS X: About OS X Recovery - Apple Support
That only works for Lion and later.
What exactly happens when your try to boot to Recovery?
Try starting in Safe Mode resetting the SMC and NVRAM/PRAM
OS X: What is Safe Boot, Safe Mode?
Intel-based Macs: Resetting the System Management Controller (SMC)
About NVRAM and PRAM
What model MacBook Pro and what OSX version was on the Mac?
Have you tried booting from an OSX install DVD?
When you try to start doe the Power light light?
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum. -
My probably 10 year old MaycBook died. It won't start. When I press the power button, it gets power, but it only lights up and a scratching noise starts like something is spinning. A file folder with a question mark periodically flashes... Help!!!
You don't have a Macbook if you are running OS 9 and it's 10 years old. The first Macbook is an Intel Mac that came out in 2006 running 10.4.x. You most likely have a Powerbook. Try posting in the Powerbook forum.
A flashing question mark appears when you start your Mac -
How do I delete one of the user accounts on my computer and not lose the data in that account?
How do I delete one of the user accounts on my computer and not lose the data in that account?
I actually have the opposite of this problem. haha.
https://discussions.apple.com/thread/4484354 -
One of the skype account has a problem
one of the skype account has a problem when the telemarketer agent makes over 75 calls on line, he gets an error message saying that he needs a subscirption. The account name is transfer2231.
We want to know why is this happening and what can be done.
Please e-mail me at [email protected] for the solutions. ThanksHi Oscar,
Please keep in mind that fair usage policy applies to some of the subscriptions: https://support.skype.com/en/faq/FA10364/What-is-the-fair-usage-policy-for-unlimited-subscriptions
According to fair usage policy you cannot call over 50 destinations per day: http://www.skype.com/intl/en-us/legal/terms/fair_usage/
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
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