Office 2013 cannot open documents from SharePoint 2007 with IE 11.

Hei
One of my client cannot open word documents (office 2013) from SharePoint 2007 with IE11.
Are there any compatibility issues among Office 2013/SharePoint 2007/Internet Explorer 11?
Thanks in advance.

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
In addition here's a thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
Thanks,
Tylor Wang
Forum Support
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Cannot open document from SharePoint site

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Randomly, I got this error when I trying to open a document from SharePoint sites like 'https://sharepoint.partners.extranet.***.com/'. When issue happend, all document cannot be opened from this
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'sorry, we cannot open 'https://..... ' because the server isn't responding'
Notes:
1) The issue only happend to this site and it's children sites.
2) If you click the button 'Try Again', the issue will be fixed, but later (several hours/days), the same issue happend again.
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The issue happend more than 1 year, if you can share something insight that will very helpful. Thank you!

Hi,
Please add the URL of the SharePoint site to the list of trusted sites in your browser and check if that helps.
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Some RDS users cannot open documents from SharePoint

Hi,
I'm running into a weird problem in our demo environment. All demo users log on to a Windows 2012R2 RDS server and access SharePoint using Internet Explorer 11.
Some (not all) users are able to open Word documents just fine. Those users that have the problem, are unable to open any document by clicking it. They have to right click the document, and open it by choosing any of the open-options in the context menu.
If I set the document mode to IE9 using the developer toolbar, Word documents open just fine. The browser is configured to open sites in the intranet zone using the compatibility view for all users.
Has anyone seen this behavior before?
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Please help and appreciate others by using these features: "Propose As Answer", "Vote As Helpful" and "Mark As Answer"

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
In addition here's a thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
Thanks,
Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Problems opening PDFs from SharePoint 2007 with Acrobat X Pro

We are currently migrating to Windows 7 x86, Acrobat X Pro, and Office Pro Plus 2010 SP1. Our old setup is Windows XP, Acrobat 8 Pro, and Office 2007. We are using SharePoint 2007. On our older machines, we are able to open and edit PDFs without any problems. However, on our newer machines with Acrobat X, we get this error whenever we open a PDF for editing:
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All of our XP users can open and edit documents without any problems--only our newly migrated Windows 7 users are unable to edit these documents. Is there a setting that I need to adjust in Acrobat X? I don't recall seeing any Acrobat X specific options in SharePoint configuration. Thanks!
EDIT: I was able to open and edit a PDF document using the following steps:
1. Click drop-down menu next to document and select "Check Out."
2. In the check-out dialog box, check "Use my local drafts folder." Click OK.
3. Back in SharePoint, click on document to open--click OK to message warning about malicious files.
4. Edit document, then click Save button. Close Acrobat.
5. Back in SharePoint, click drop-down menu next to document and select "Check In."
6. Confirm the check-in.
7. Redirected back to document library and the modified date and by fields are updated.
This seems like an awful amount of steps. Is there a way to make this function the same when a user edits a Word or Excel document?
Message was edited by: jprateragg
Added info under EDIT.

In Acrobat X, SharePoint Integration has been added which allows users to check-out/check-in the document from within Acrobat. Clicking the file from document library in Internet Explorer opens the file in Acrobat. The configuration that needs to be done on the SharePoint server is explained in the following KB article in section 11.1.
http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf
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I am getting the following error when I try to edit a document from SharePoint 2007: "Edit document
requires a Windows Sharepoint services-compatible application and Microsoft Internet Explorer 6.0 or greater". I am using Windows 7 with Office 2013 and Internet Explorer 11. Troubleshooting steps that I've tried so far (that haven't worked) are as follows:
1) repaired Office; 2) switched from 64 bit version of IE to 32 bit version; 3) moved the owssupp.dll from C:\Program Files (x86)\Microsoft Office\Office14\ to C:\Program Files (x86)\Microsoft Office\Office15; 4) tried removing old versions of Office (but
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Hi,
It seems you installed mixed version Office2007/2010/2013 on your client machine?
I would suggest you remove all Office 2007 and 2010 version, and reinstall Office 2013(include Office Tools->Microsoft SharePoint Foundation Support component) on your machine, and make sure "Open SharePointDocuments class" add-on is enabled
from IE11, then check if it could fix the issue.
If above works, please test again after installing the Office Communicator 2007 r2 on your machine.
http://social.microsoft.com/Forums/en-US/3e8c0976-2794-49a2-92fe-6a254b3cc4ca/a-microsoft-sharepoint-foundation-compatible-application-could-not-be-found?forum=projserv2010setup
http://blogs.technet.com/b/emeaoffice/archive/2013/04/29/you-get-an-error-message-when-you-open-an-office-file-from-sharepoint-on-a-computer-on-which-you-installed-more-than-one-version-of-office.aspx
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support

Word Viewer will not open documents from Sharepoint 2013 in IE11

I've run into an issue while trying to open documents from SharePoint 2013 after upgrading to IE11. My organization uses Word Viewer with the compatibility pack and all other Word documents (local files, intranet hosted) will open with no problems. When
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latest version of Word Viewer and reinstalled it along with the compatibility pack. If we open the SharePoint site in Explorer view and then open a Word document it will open in Word Viewer with no problem. Excel and PowerPoint documents open from SharePoint
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but it made no difference. We're completely at a loss how to make this work as there doesn't seem to be much information specifically pertaining to issues with Word Viewer.

Hi Victoria.
1. The PCs do not have Microsoft Office installed, nor are we using the Office Web Apps. "Word Viewer" means the Microsoft Word Viewer application available here (http://www.microsoft.com/en-us/download/details.aspx?id=4) that is available
free for read-only viewing of Word documents.
2. There are no errors when I open Word docs in Word Viewer. The Word Viewer application launches after clicking a Word document link in Sharepoint, but there is no file open in it. When that happens the IE11 Sharepoint window on the taskbar is flashing
yellow, but when I click back to it there are no messages or alerts to click on.
3. This issue does occur with all Word documents (.doc, .docx) in SharePoint. However, it does not occur when opening Word documents in the Word Viewer when they are local files or through IE11 from a non-SharePoint website like our local intranet.
Those files will open with no problem in Word Viewer.
4. I will try to get a screenshot, but we are working on creating images for deployment and I don't currently have a machine configured the same way. I'll work on reconfiguring one and post a screenshot.
Thank you for your help!

Word 2013 slow to open documents from SharePoint 2013

Hi all,
Word 2013 running on a Windows 8.1 client is take 2 or more minutes to open a document from SharePoint 2013. Excel takes less then 10 seconds from the same site in SharePoint.
I have remove all proxy configuration from IE, clear the Auto Detect Settings. Added the URL's to the intranet zone and disabled all IE addons. I have also performed a reset on IE, reinstall of Office and tried a number of workstations. All have the same
issue. The document just take forever to open.
Checking with Fiddler, I can see 3 requests hit the SharePoint server then nothing... after a few minutes the document opens.
Any ideas?
Cheers
Craig

Hi Craig,
For troubleshooting your issue, please take steps as below:
1.Open IE, go to "Tools > Internet Options > Connections > Lan Settings" and uncheck "Auto Detect Proxy".
2.From the File tab in Word application, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration.
3.Edit the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.
Also please have a look at the article:
https://msdn.microsoft.com/en-us/library/office/jj230106.aspx?f=255&MSPPError=-2147217396
Reference:
http://sharepoint.stackexchange.com/questions/19390/what-is-slowing-the-opening-of-office-documents/9203
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-products-slow-to-open/baf311b0-6a47-498b-9836-39e0c8b94c46?page=1
Best Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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Hi
I've been encountering the problem of Office files failing to open from SharePoint 2013 libraries with the prefix of 'ms-excel:ofv|u|' etc. in the url. Following the
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I have 'repaired' my Office 2010 installation without any observed affect on behavior.
Thanks
Ray
(I've just seen a suggestion that Office 2010 SP2 may fix this issue. I've requested to test this, but whilst this may fix my problem, rolling it out to
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Hi,
According to your description, it is a good way to do a test about office 2010 SP2, here is an article about this issue- limitations of using the OneDrive for Business sync app with Office 2010 applications , it may help you.
http://office.microsoft.com/en-us/sharepoint-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx
Paul Shui
Microsoft Online Community Support
Please remember to click “Mark as Answer?on the post that helps you, and to click “Unmark as Answer?if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

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    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Cannot open document from iCloud anymore

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On the iPhone I cannot open it either.
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How can I open this again? I'm very nervous about loosing this document.
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Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

MS Office 2013 cannot open on user account but admin account can open ms office 2013

Hello
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then restart but not work. I have to uninstall and reinstall MS Office 2013 or repair it not working to open user account. MS Support told me to try download Office 2013 trial version to install it working to open on user account but Trail version is
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Hello Tony
Thank you for your reply
I checked event log not have any error for this. I click word , excell and all ms office not have any pop. I have to add user account permission full control by list below . It not working.
- C:\Program Files\Microsoft Office
- C:\Program Files\Microsoft Office 15
I had to post this on Microsoft Community . After MS Support ask my pc join network or not i told my pc join network . He told me to post this forum.
I give you more information to try something.
I have to created new account for local computer and add new account to users group after that i try to log on local pc by use new account and try to open ms office excel , word etc.. It can open.
I have to log on to domain by account user on domain it cannot open MS office but i have to add this account user to administrators groups. It can open ms office. If i change that account to users group and try to open ms office . It cannot open and
not have pop up and error.
If you need more information please let me know. Thank you

Office 2013 cannot open older files anymore (word and excel 1997-2003)!!!

on that machine in question open an elevated CMD prompt and run
SFC /SCANNOW
Report back any errors found

Hi Guys,For some reason 1 of our customers has one specific share (and folder in this share) that get all kind of big issues with the older file version from Microsoft word Microsoft Excel.
They cannot open, copy, send through mail as attachment etc. those kind of documents. First we thought it perhaps had something to do with the robocopy we did a month ago, but that seems to be to long ago (we can recover from the backup 1 day ago and those files works fine).We have already checked if word can open the files (and not get blocked withtin the potion of word) and that is default settings.We also checked recovering files back with and without the permissions from the file. Also this works both when we recover it.They now work on a vm with server 2012 R2 (hypervisor (hyper-v) is also server 2012 r2). They work with DFS, dedup and FSRM...
This topic first appeared in the Spiceworks Community

Problems opening PDFs from SharePoint 2010 with Acrobat X Pro

Is anyone else having problems integrating pdf document support into Sharepoint 2010?
I now have the icon showing for any pdf documents saved in a Document Lirary, However I don't get the options of Checking out - editing an checking in. There is also no revision control. I think that when I open a pdf document, the servers own copy of Adobe Reader opens, and not my local copy of Reader or Acrobat X pro.
I've done what it says in the Administrators guide for Sharepoint integration and I'm still unable to get this functionality to work. As we use interactivve pdfs for a lot of our internal documentation the pdf integration features are very important.
Any help from users who have already been through the pain of sharepoint integration would be really appreciated.
Regards.

Hi Bill,
Looking at your initial problem of not being able to open the SharePoint hosted PDF document from the web browser.
Could you please verify that as per the "Enterprise Administration Guide", the DocIcon.xml file of your server contains the following line:
<Mapping Key="pdf" Value="AdobePDF.png" OpenControl="AdobeAcrobat.OpenDocuments"/>
Please verify that the OpenControl attribute is also mentioned correctly. Without this the Acrobat Active X component would not be invoked.
thanks,
Shivani

Word 2010 opening document from SharePoint as Read-Only

Hello,
I am investigating an issue in our environment (Office 2010 clients accessing SharePoint 2010 files) where documents will open in Word but as read-only and the option to edit the document is not presented. This can be reproduced by copying and pasting
a link to a SharePoint document into the IE address bar and hitting <Enter>. A prompt will appear to open/save, etc. Clicking open will open the document but in read-only mode and there's no yellow bar to edit the document. The second time we perform
the same task, the document opens with the Edit Document button available. The Office Document Cache Handler browser add-in is enabled. The issue is described exactly in the last bullet of the 'more information section of this MS KB article:
http://support.microsoft.com/kb/2661910.
"The Server read-only bar with the [Edit Document] or [Edit Workbook] or [Edit Presentation] button bar may be missing for other reasons when clicking on a hyperlink to a Office 2010 document stored
on a SharePoint site for the first time. Subsequent clicks on the link will render the Server read-only bar."
We have confirmed that using the OptimisticBHO registry value resolves the issue. However, the support article says that this issue occurs for "other reasons". Rather than deploy a registry hack to fix this, can someone elaborate
on what the other reasons are so that we can tackle the root cause of the issue? Is this a known bug, is the behavior due to some security update is there a SharePoint configuration setting involved, etc.? It would be helpful to know exactly why
the issue occurs so that we can plan the resolution appropriately.
Thanks,
Doug
Douglas Cote

Hi Doug,
Please check the KB article below and see if it answered your question:
http://support.microsoft.com/kb/2018958/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Microsoft Word Hangs When Opening Document From SharePoint 2010 Document Library

I am running into an issue where Word hangs when opening certain files from a document library. When the issue occurs, Word opens and hangs at the Downloading <Doc URL> stage. I have tried disabling the SharePoint plugins in IE and that
makes no difference. I can download a local copy of the file and open in just fine. The file in questions exists in a separate document library where it can be opened just fine (The file was copied to the library where the issue is occurring by
a Workflow). The issue also has only occurred on .docx files and not .doc, however, not all docx files are having the issue.
Does anyone have any thoughts on what might be causing this?
Thanks.

Hi,
According to your post, my understanding is that when you opened a certain files from a document library, it hanged at the downloading stage.
I tried to reproduce the issue, after coping by a workflow, the .docx files opened well in my environment.
Did the issue occur in other documents libraries? You can copy the files to a new documents library by workflow, then check whether it works.
For more details we also can check the SharePoint ULS logs.
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS
Have you check your IE settings (Tools->options->connections->LAN settings->uncheck Automatically detect settings).
Please also use fidder tools to detect the process. You can download it by the following link.
http://fiddler2.com/
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

Office 2013 cannot open documents from SharePoint 2007 with IE 11.

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