Office 2013 Click to Run - VAMT error: product SKU is not found
We failed to install the retail key for Office 2013 Home and Business Retail through VAMT. Error is: The Software Licensing Service reported that the product SKU is not found.
VAMT key install and activation worked fine with other retail products. I believe it's somehow related to the click-to-run technology.
Any help would be appreciated.
Hi,
I'm not quite sure how exactly you did in VAMT, but usually, the error message will show up only if you are using a wrong product key.
Do you have any other product keys installed in VAMT? Make sure you are using the correct key. Also, which activation option are you using in VAMT?
http://technet.microsoft.com/en-us/library/hh825164.aspx
Regards,
Ethan Hua
Forum Support
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Anyone know what the event logs are (Source, Event ID, etc) for Office 2013 Click-to-Run version? Specifically, I'm trying to find out when my installation was last updated (automatic updates are enabled). In general it would also be nice to know
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To view the Office updates log, we can just go to Control Panel > All Control Panel Items > Windows Update and click
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Office 2013 click to run: configure specific options like in /admin setup
Hi,
In an Office 2013 click-to-run install, how can we set f.e. the Exchange server, disable Junk mail protection (we have a seperate system for that), disable RSS, username to be used in Outlook (%username%) etc?
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It's recommended to download and install
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FATAL ERROR: Product's parent not found on tree:....
Hi SDN Community
I was reinstalling integration kit on AIX 5.3.9.0 TL09 machine and I got the error message:
FATAL ERROR: Product's parent not found on tree: 7184609E-D9AA-4E8E-A4A4-819FD95D40CD, parent id: 2924AE14-CF51-4126-ABEC-845067212EBC
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ingo -
All,
We are having issues with some customers that have the Office 2013 Home and Business Click-to-Run version of office installed. Users are randomly having their installation corrupted. This interestingly enough didn't start happening until SP1 was released
for Office 2013. I am aware that click-to-run installations of office don't update via Windows Updates direct but through another method. Is anyone else seeing this happen? Any thoughts would be appreciated.
Some of the symptoms are as follows:
1. None of the Office apps open. You double-click but nothing happens nor are there any processes running.
2. If you open an office document direct you might get a message something to the effect of There was a Problem sending the command to the program. None of the documented fixes appear to correct the issue for this type of error.
3. A system restore point fixes it but it breaks again within a day or two.
4. The only fix at this point is to uninstall (Using FixIt KB2739501) and reinstall which of course pulls down the latest build with SP1.Hi,
You can probably fix the issue by updating the video driver to the latest.
Please refer to this thread below, many users had the same issue and solved it by updating the video driver:
http://social.technet.microsoft.com/Forums/en-US/34401d63-6c3b-47e6-ab20-9ed9b70d890b/outlook-2013-sp1-unusable-since-sp1-update-?forum=officesetupdep
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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How to remove Office 2013 (Click to run) package?
I am having problems removing Office 2013 sequenced using Click to Run and is published to the machine as per MS guidelines.
It's a member of a connection group with another application.
I have tried many things:
get-appvclientpackage | stop-appvclientpackage | remove-appvclientpackage.
get-appclientconnectiongroup | remove-appvclientconnectiongroup
The connection group and both applications remain.
Error reported is that the application is still in use (no idea which one as it doesnt say). Task manager doesn't seem to list anything running from any virtual environment. I have tried viewing 'processes from all users' also.
I unpublished the connection group and the applications from the App-V Management Server, then retried the above commands which didnt work.
Tried rebooting after doing all the above, then retry PoSH commands and that didnt work either.
Any ideas?Hello,
See this article;
http://blogs.technet.com/b/virtualvibes/archive/2013/12/03/pending-tasks-in-app-v-5-0-sp2.aspx
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MBSA and Office 2013 click to run
Hello,
Does anybody know if the click-to-run version of Office 2013 is scan by the MBSA?
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Carl Barrett | Twitter: @MosquatHello,
I would use Process Monitor to understand what happens and to see why Outlook isn't seeing the plugin, and why the wizard is crashing
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SCCM 2012: Office 2013 click to run deploy?
Hi,
We would like to run Office 2013 next to Office 2010. Therefore the click-to-run option (app-v is only possible for Office 2013 ProPlus) looks the way to go.
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Jan HoedtNo. Click-to-run does not use the traditional Office setup methodology and thus does not have the same configuration options. More info at
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Office 2013 click-to-run does not honor deselecting 'Make Outlook the default program' checkbox
We use an email client other than Microsoft Outlook (let's say Thunderbird)
Thunderbird is set as the default mail client for the machine (HKLM\Software\Clients\Mail\(default) set appropriately)
Occasionally, we launch Outlook (but absolutely do not want it as the default mail client for the machine). About 30 seconds after launching Outlook, we see that the Windows default mail client changes to Microsoft Outlook.The 'Make Outlook the default
program for E-mail, Contacts, and Calendar' checkbox in File->Options is disabled.
Further investigation with ProcMon indicates that a SYSTEM service called integrator.exe starts up about 30 seconds after we launch Outlook. This service changes the HKLM\Software\Clients\Mail\(default) registry key to be Microsoft Outlook.
We have tested with multiple non-Outlook email clients, and the behavior is always the same.
This only happens on click-to-run installs of Office 2013. Regular installs of Office 2013 do not have the problem. Older versions of Outlook do not have the problem.
What can we do to get Outlook to honor the 'Make Outlook the default program' setting?Kapaal -
Thanks for your reply. Your blog post would certainly work if this was just a user-mode app that was making the change, but that's not the case with Office 2013.
The integrator.exe process that is making the change is part of Microsoft's Click-to-Run system. It runs as a service with local system access, and thus would have full access to the key. I might be able to lock it down by creating a second system
admin account and playing games with it - but that will make it very difficult to actually change the value when I want it do be changed, and I really shouldn't have to be doing workarounds to prevent Office itself from doing this.
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I'm trying to get going with enbing the CRM 2013 for Outlook client with the VL version of Office Pro Plus 2013. I have successfully published and use Office App-V package in a test environment. App-V version 5.0 SP2 is installed on the client
PC (Windows 7 64bit). SCCM 2012 R2 is used to publish APP-V applications to user groups.
I have sequenced the CRM 2013 Outlook client (offline mode disabled) with UR2 and published it using SCCM as a "Add-on or Plug-in. I've also created a connection group so that the App-V version of Office 2013 is able to connect to the sequenced
CRM client. The client installs successfully, but the CRM tab doesn't appear in the Outlook Ribbon, and the Configuration Wizard crashes each time it is launched. The App-V event log is blank (which I'm taking to be a good sign). All CRM
client prerequisites have been preinstalled on the target PC.
I'm thinking that the CRM client can't see the Outlook application and therefore crashes and doesn't integrate with the Outlook application. Problem Signature 09 (from the crash explanation) states "System.NullReference Exception".
I can't seem to find much out there for sequencing the 2013 version of the client. Has any else managed this yet or have any ideas where I'm going wrong?
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TimHello,
I would use Process Monitor to understand what happens and to see why Outlook isn't seeing the plugin, and why the wizard is crashing
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Excel Pivot Table not working Office 2013 click to run
Hi
I have a user who is having an issue with Excel pivot tables.
Issue occurs when opening an old excel-file (created with Office 2007) and then saving it with another name (Save As).
When opened the next time, system gives attached error message when trying to update Pivot with "Alt + F5" command.
--> For some reason it wants to find something from that old excel file + Pivot is not updated.
Can anyone help?
Thanks
Dan SmithThank you George for your reply. The user tried the Analyze-->Change Data Source and this is what was found:
The original file name was ”Kaiken_syyskuu2014_2.xlsx”. (see the pic below)
When I have saved it as “Kaken_marraskuu2014”, it seems that all the pivots are still linked to “Kaiken_syyskuu2014_2”??
In earlier Office version this did not happen.
This excel file must be updated on monthly basis. There is tens of different pivots, so It would be quite nightmare to update the names for every Data Source one by one, every month (actually it is not possible to type name for the data
source, ranges/tables have to be selected manually).
These pivots are not re-created every month. Only the data source gets updated by pressing (Alt + F5)
This problems is solved if the pivot table data source gets updated also (=source is same than new file name) when you give new name for the file (=Save as).
I don’t see the point why pivots are still linked to old file, if you have already gave new file name for the entire excel-file.
I hope you can help.
Thanks
Br.
Dan
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src="file:///C:\Users\smithda1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png">
</v:imagedata></v:shape> -
We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
BritThe applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com -
Add-in support on Office 365 click-to-run installed and Office 365 App-V installed
Hi,
We have to make a decision on deploying Office 365 via on premise click-to-run, with the Office Deployment tool, or via App-V. But the way add-ins are supported on Office 365 / Office 2013 on App-V 5.0 SP2 is not clear to me.
Some Technet sites mention that for add-in support on an App-V based office, the add-ins should be sequenced and put together in a connection group with the Office App-V package (created by the Office Deployment tool)
On
http://blogs.technet.com/b/office_resource_kit/archive/2013/12/02/announcing-app-v-5-0-sp2-support-for-office-2013-volume-licensing-editions.aspx however, I read in the table “Full-featured Office with integration with other applications,
add-ins, and Windows”
When testing with third party applications and Visual Studio installed in a classical installer way, the add-ins are added to the App-V installed Office, but we are sometimes experiencing error messages in word / excel with the add-ins
enabled.
Should add-ins be sequenced to be used on an App-V based Office? Or in other words, is there a difference in add-in support between the click-to-run version and the App-V version of Office for non-virtualized add-ins?Hi,
There is a new feature for Office 365 Pro Plus, it allow administrators the ability to exclude App element. We need to use Office 2013 Click-to-Run (Build 15.0.4615.1001) and logon as administrator.
http://blogs.technet.com/b/odsupport/archive/2014/05/14/new-application-selection-feature-offered-with-the-may-2014-update-of-office-2013-click-to-run.aspx
Then, we'd better follow this link and repeat the steps one by one:
http://lyncme.co.uk/office365/office365-proplus-click-to-run-lets-stop-onedrive-for-business-from-being-installed/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does
not guarantee the accuracy of this information.
Regards,
George Zhao
TechNet Community Support -
Hi there,
I have a problem installing sharepoint designer 2013 which I downloaded .
When I try to install the 64 bits installation program it it comes up with a popup that there are 32 bits programs found on my laptop. (Office 15 click-to-run extensibility component)
When I try to install the 32 bits program of sharepoint designer it gives the same popup only that it found a 64 bits office program (Office 15 click-to-run extensibility component).
What can I do to resolve this strange problem?
I have a windows 8.1 laptop and use office as part of office 365.Hi GerritAikema,
According to your description, my understanding is that you got an error when you installed SharePoint 2013 Designer 64-bit.
Please uninstall the Office 15 Click-to-Run Extensibility component, then install SharePoint 2013 Designer 64-bit, compare the result.
For uninstalling the Office 15 Click-to-Run Extensibility component, you can refer to the link:
http://lennytech.wordpress.com/2013/08/10/uninstalling-the-office-15-click-to-run-extensibility-component/
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support -
Hello,
We need two native Excel 2013 Addins: PowerPivot and PowerView. Since Office 2010 is installed locally on all client machines I would like to virtualize Excel 2013 (Click to Run) with these two addins. Licensing is no issue because an
Office 365 subscription will be purchased.
So, I have successfully sequenced Excel 2013 with AppV 5.0 SP1 via the Office Deployment Tool. It all seems too easy:
First download sources (setup.exe /download configuration.xml)
Second configure sources (setup.exe <xml file>)
Last create the AppV package (setup.exe /packager <xml> <path to save .appv package>)
My Configuration.xml file looks like this:
<Configuration>
<Add SourcePath="\\serverr\share" OfficeClientEdition="32" >
<Product ID="ExcelRetail">
<Language ID="en-us" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Name="Office2013Setup.txt" Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
But I end up with an Excel 2013 AppV package that:
Doesn’t include the addins (no wonder because I didn’t sequenced it myself).
All the 'first run wizards' popup at launch (Default File Type question & Welcome to your new Office). Normally I disable these with OCT for physical installations, or configure them while sequencing.
Is there a way to disable the first run wizards in the “setup.exe /configure” step? And can I add Excel Addins during package creation? Or need I script this within the DeploymentConfig.xml/UserConfig.xml with a .reg import for example?
Thanks,
BenHello,
We need two native Excel 2013 Addins: PowerPivot and PowerView. Since Office 2010 is installed locally on all client machines I would like to virtualize Excel 2013 (Click to Run) with these two addins. Licensing is no issue because an
Office 365 subscription will be purchased.
So, I have successfully sequenced Excel 2013 with AppV 5.0 SP1 via the Office Deployment Tool. It all seems too easy:
First download sources (setup.exe /download configuration.xml)
Second configure sources (setup.exe <xml file>)
Last create the AppV package (setup.exe /packager <xml> <path to save .appv package>)
My Configuration.xml file looks like this:
<Configuration>
<Add SourcePath="\\serverr\share" OfficeClientEdition="32" >
<Product ID="ExcelRetail">
<Language ID="en-us" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Name="Office2013Setup.txt" Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
But I end up with an Excel 2013 AppV package that:
Doesn’t include the addins (no wonder because I didn’t sequenced it myself).
All the 'first run wizards' popup at launch (Default File Type question & Welcome to your new Office). Normally I disable these with OCT for physical installations, or configure them while sequencing.
Is there a way to disable the first run wizards in the “setup.exe /configure” step? And can I add Excel Addins during package creation? Or need I script this within the DeploymentConfig.xml/UserConfig.xml with a .reg import for example?
Thanks,
Ben
You said you used the Office Toolkit? In this you can set Disable Opt-in Wizard on first run.
Was this used when installing on the sequencing machine?
Alternatively you could attempt to launch excel during the sequencing phase and go through those menu's to ensure they don't launch on first launch of the virtual Excel. I believe that shouldn't be a problem since.
For the Add-in's, it seems like you know they weren't included or connected in any way, that's likely the issue with those.
PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog:
rorymon.com Twitter: @Rorymon
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