Office 2013 crashes when trying to access MS query

Hi,
I am having a problem with Microsoft Excel 2013 (32bit) running on my Windows 7 64bit machine. I cannot get data from a Microsoft query. When I click on this button it instantly freezes
and hangs with the message "Waiting for data to be returned from microsoft query" in the status bar.
Please could someone help, this has happened before, randomly sorted itself and now, once again stopped working!
I have checked all my ODBC data sources (from the windows\SysWOW64\odbcad32.exe) that they have all the correct paths. Really is frustrating a puzzling.
Any help would be appreciated.

Just to make sure I understand this problem, when you click Data->From Other Sources->From Microsoft Query, excel hangs with the message. If so, it might be a memory issue, since you said it has happened before and sorted itself, Try to start
Task Manager to check if you got any suspicious processes.
Also have you tried to import data by using OLE DB? e.g. Data->From Other Sources->From SQL Server.
should it be works fine?
Wind Zhang
TechNet Community Support

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ITunes crashes when trying to access Store while in administrator account

I have been having this problem for the past month at least.
Everytime i try to access the iTunes store it crashes my itunes. This ONLY happens when im logged in as the administrator. Now i generally only have am administrator account because this is my computer for work (i have my own business and im the only one who uses it) It used to work perfectly and one day it didnt work so good... things in the store were missing like images and text. then one day CRASH. and ever since CRASH.
I created a TEST account and when i logged in and activated Itunes it accessed the store no problem.
Does anyone have a clue?
I have uninstalled an reinstalled my itunes... I have all the latest software updates. Its not the proxy server thing that so many have problems with... i don't have a proxy server....i've created a new location .... its not that... i don't have parental activated... its not that. I have backed up all my music.. uninstalled and reinstalled itunes... i have gone thru the plist thing nothing is working.
why does i tunes work in the test account and not the administrator account?
HELP PLEASE! anyone? I have tried calling apple but they hung up on me twice..:(
this forum is all i have to find a solution.
this is the error log i get when i tunes crashes.. i dont know what it means or how to read this thing.
Process: iTunes [1733]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.7.1 (7.7.1)
Build Info: iTunes-7711101~3
Code Type: PPC (Native)
Parent Process: launchd [157]
Date/Time: 2008-08-06 12:45:15.210 -0700
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000c0000023
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x95bec018 objc_msgSend + 24
1 ...ple.ApplicationServices.ATS 0x92c0f684 LLCStyleInfoCreateActiveStyleInfo + 652
2 com.apple.QD 0x90241664 TATSUStyle::ConstructActiveStyleInfo() + 52
3 com.apple.QD 0x902587f4 TATSUStyle::GetStyleInfo(LLCStyleInfo const**) + 40
4 com.apple.QD 0x90258590 TTextLineLayout::ConstructGlyphRecordArrayWithVirtualGlyphs(TATSUGlyphRecordArr ay*, unsigned long*) + 168
5 com.apple.QD 0x90257b68 TTextLineLayout::ConstructGlyphRecordArray(TATSUGlyphRecordArray*, TLayoutControls*) + 712
6 com.apple.QD 0x9026a2b8 TTextLineLayout::EnsureLayoutIsUpToDate(unsigned long, unsigned char, unsigned long, TATSUGlyphRecordArray**) + 768
7 com.apple.QD 0x90275098 TTextLineLayout::GetGlyphBounds(unsigned long, unsigned long, long, long, unsigned short, unsigned long, ATSTrapezoid*, unsigned long*) + 164
8 com.apple.QD 0x90274fcc ATSUGetGlyphBounds + 132
9 com.apple.iTunes 0x00247148 0x1000 + 2384200
10 com.apple.iTunes 0x00245ecc 0x1000 + 2379468
11 com.apple.iTunes 0x002477c0 0x1000 + 2385856
12 com.apple.iTunes 0x00227418 0x1000 + 2253848
13 com.apple.iTunes 0x00227428 0x1000 + 2253864
14 com.apple.iTunes 0x00227428 0x1000 + 2253864
15 com.apple.iTunes 0x00227428 0x1000 + 2253864
16 com.apple.iTunes 0x00227428 0x1000 + 2253864
17 com.apple.iTunes 0x00227428 0x1000 + 2253864
18 com.apple.iTunes 0x00227428 0x1000 + 2253864
19 com.apple.iTunes 0x00227428 0x1000 + 2253864
20 com.apple.iTunes 0x00227428 0x1000 + 2253864
21 com.apple.iTunes 0x001a7c5c 0x1000 + 1731676
22 com.apple.iTunes 0x000b58ec 0x1000 + 739564
23 com.apple.iTunes 0x0031e07c 0x1000 + 3264636
24 com.apple.iTunes 0x00276cb4 0x1000 + 2579636
25 com.apple.CoreFoundation 0x966829ec CFRunLoopRunSpecific + 2968
26 com.apple.HIToolbox 0x932a572c RunCurrentEventLoopInMode + 264
27 com.apple.HIToolbox 0x93359a90 GetNextEventMatchingMask + 416
28 com.apple.HIToolbox 0x933597b0 WNEInternal + 172
29 com.apple.HIToolbox 0x933596ec WaitNextEvent + 72
30 com.apple.iTunes 0x00277cf4 0x1000 + 2583796
31 com.apple.iTunes 0x00278420 0x1000 + 2585632
32 com.apple.iTunes 0x00035bac 0x1000 + 215980
33 com.apple.iTunes 0x002777fc 0x1000 + 2582524
34 com.apple.iTunes 0x00002a28 0x1000 + 6696
35 com.apple.iTunes 0x0000272c 0x1000 + 5932
Thread 1:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x94559e3c HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x94559c80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x904e2498 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x9052590c pthread_condwait + 1336
2 com.apple.iTunes 0x0034f3d0 0x1000 + 3466192
Thread 3:
0 libSystem.B.dylib 0x90546ae4 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x9668d9b0 __CFSocketManager + 764
Thread 4:
0 libSystem.B.dylib 0x90554b98 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x9058bac4 accept + 16
2 com.apple.iTunes 0x002e9eac 0x1000 + 3051180
Thread 5:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x00243e64 0x1000 + 2371172
5 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 6:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
3 com.apple.iTunes 0x002889b4 0x1000 + 2652596
4 com.apple.iTunes 0x001970f0 0x1000 + 1663216
5 com.apple.iTunes 0x00199b38 0x1000 + 1674040
6 com.apple.iTunes 0x0019a0c0 0x1000 + 1675456
7 com.apple.iTunes 0x0019e520 0x1000 + 1692960
8 com.apple.iTunes 0x0019e664 0x1000 + 1693284
9 com.apple.iTunes 0x0019fb28 0x1000 + 1698600
10 com.apple.iTunes 0x001a2804 0x1000 + 1710084
11 com.apple.iTunes 0x001a3c74 0x1000 + 1715316
12 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
13 com.apple.iTunes 0x002888b4 0x1000 + 2652340
14 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
15 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 7:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 8:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 9:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 10:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 11:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 12:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 13:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 14:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 15:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 16:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 17:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
3 ...ple.CoreServices.CarbonCore 0x013db300 SetThreadState + 168
4 com.apple.iTunes 0x0025e708 0x1000 + 2479880
5 com.apple.iTunes 0x0019d678 0x1000 + 1689208
6 com.apple.iTunes 0x001a1740 0x1000 + 1705792
7 com.apple.iTunes 0x001a3d14 0x1000 + 1715476
8 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
9 com.apple.iTunes 0x002888b4 0x1000 + 2652340
10 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
11 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 18:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x00284a7c 0x1000 + 2636412
5 com.apple.iTunes 0x00284da8 0x1000 + 2637224
6 com.apple.iTunes 0x00209214 0x1000 + 2130452
7 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x95bec018 srr1: 0x0000d030 dar: 0xc0000023 dsisr: 0x00200000
r0: 0x92c0f688 r1: 0xbfffe1a0 r2: 0xa0c34508 r3: 0x090b8a30
r4: 0x95c89110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
r8: 0x00000000 r9: 0x00000000 r10: 0x905fbb8c r11: 0x6a369110
r12: 0xc0000003 r13: 0x00000001 r14: 0xa0c1f478 r15: 0x00000000
r16: 0xbfffe3fc r17: 0x00000001 r18: 0xa056f40c r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0908b560 r23: 0x00010010
r24: 0x00000000 r25: 0xa0575170 r26: 0x00000003 r27: 0xa0575170
r28: 0xa0575170 r29: 0xa0575218 r30: 0xa0575250 r31: 0x92c0f40c
cr: 0x44022428 xer: 0x20000000 lr: 0x92c0f688 ctr: 0x95bec000
vrsave: 0x00000000
Binary Images:
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0xfee000 - 0xff3fff com.apple.iPod 1.5 (15) <2bf5b4911f0588da2ced7a29876f203f> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xff9000 - 0x1000fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x1008000 - 0x109efc3 com.apple.iTunes.iPodUpdater 7.7 (7.7) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x10f8000 - 0x11c6ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <4663bc0d7cb99fd1ead6018ee955d11b> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x122d000 - 0x124eff1 libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
0x1256000 - 0x1310fff libcrypto.0.9.7.dylib ??? (???) <29883b10f7a6ac2dd91addabf60e0ff8> /usr/lib/libcrypto.0.9.7.dylib
0x135e000 - 0x165fffb com.apple.CoreServices.CarbonCore 786.6 (786.6) <d2ae460a0de15ca950ac723616666507> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x16e2000 - 0x16feffb com.apple.openscripting 1.2.8 (???) <cc6a91ad44b9d013d03b9977a1459bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x1711000 - 0x1c88ff3 com.apple.CoreGraphics 1.351.32 (???) <9f74f6f37d389945b10af033ae035ee5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x1d53000 - 0x1d7dff7 libssl.0.9.7.dylib ??? (???) <96a900022cb333091411b0e42eeeb2d6> /usr/lib/libssl.0.9.7.dylib
0x1d8c000 - 0x1dd0fff com.apple.vmutils 4.1 (104) <ea4bd764588ed4625099564b5e253eb1> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x4ac0000 - 0x4afeff7 com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x4b08000 - 0x4b25ff7 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x4b2a000 - 0x4b31fcf com.apple.AppleMPEG2Codec 1.0.1 (220) /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x4b36000 - 0x4b56ff7 com.apple.AppleVAFramework 4.0.20 (4.0.20) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x4b5c000 - 0x4bb9fff com.apple.applepixletvideo 1.2.16 (1.2d16) <e7d7062d023b0d41d47f92c9bfe14c79> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x52f8000 - 0x52faffd com.apple.textencoding.unicode 2.2 (2.2) <483d06bdf16bdbbad53efcea4fcfb688> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x6506000 - 0x650afff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ea9c438a65be22a5e946e62ebfc9360> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x650f000 - 0x6510ffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <7f1a60978b668db2fc7b7ee642120335> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
0x7247000 - 0x73e4ff7 com.apple.audio.codecs.Components 1.6.3 (1.6.3) /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x7b68000 - 0x7b70ffb libCGATS.A.dylib ??? (???) <367c4beab293fb4e93202bd1d3339fe6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x7ce2000 - 0x7ceffff libCSync.A.dylib ??? (???) <78f215768036cfce737f00116252c626> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7cfc000 - 0x7d39fff libRIP.A.dylib ??? (???) <5f21492caab359881ef01076fee5f016> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x8498000 - 0x8592ff3 com.apple.RawCamera.bundle 2.0.8 (2.0.8) <301197bb19c83780749805b978095825> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x245b0000 - 0x245e1fdb com.apple.mobiledevice 3.1 (3.1) <79b992f4858a4425b1bbc1ef9565e414> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x70000000 - 0x700cbff3 com.apple.audio.units.Components 1.5.1 (1.5.1) /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe30b23 dyld 96.2 (???) <39109181acbf30fed542e6c9abcf1798> /usr/lib/dyld
0x90003000 - 0x90011fff libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib
0x901a2000 - 0x90238fff com.apple.LaunchServices 289.2 (289.2) <67191ba4de2d3d14be9b4bbddd4fe0a6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x90239000 - 0x902e9fff com.apple.QD 3.11.52 (???) <f33191c288897dd4d2e2c4b87bcc09b4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x903ae000 - 0x904ccff7 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x904e1000 - 0x9067afe3 libSystem.B.dylib ??? (???) <787ea59c19201d04a507b13d2bb3f9ac> /usr/lib/libSystem.B.dylib
0x906c7000 - 0x906edfff libcups.2.dylib ??? (???) <faed280b72f625b591ae0506cb142367> /usr/lib/libcups.2.dylib
0x906f7000 - 0x90716fff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9095a000 - 0x90967fff libbz2.1.0.dylib ??? (???) <ff3050272228dbda09852641458eaaa4> /usr/lib/libbz2.1.0.dylib
0x90968000 - 0x90a7cffa com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x90a7d000 - 0x90afefff com.apple.print.framework.PrintCore 5.5.3 (245.3) <032f772f8169945c1d1b524d96edcef6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x90aff000 - 0x90afffff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x90b00000 - 0x90b07ffb com.apple.print.framework.Print 218.0.2 (220.1) <c7e0e618d5867ae227403ae385aacd82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x90b08000 - 0x90c74ff9 com.apple.AddressBook.framework 4.1.1 (695) <c2da7479f17eecd7a1efd7250afb0aef> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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0x91386000 - 0x9138dfff com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9138e000 - 0x913a6ffb com.apple.DictionaryServices 1.0.0 (1.0.0) <fe37191e732eeb66189185cd000a210b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
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0x9150f000 - 0x91541fff com.apple.bom 9.0 (136) <cb560109ea507cdfb6c77349845e6b2a> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x91542000 - 0x9154dfff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <ae3dc890a43a9269388301f6b59d3091> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9154e000 - 0x91553ff6 libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x91554000 - 0x91567ffb com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <dc8dac074f4d19175c5613b35aa529b3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91568000 - 0x9157bfff com.apple.LangAnalysis 1.6.4 (1.6.4) <f12db38b92cbf96b024206698434d14d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9157c000 - 0x91665fff libxml2.2.dylib ??? (???) <6bf1a24e68615e0edf843988f5a0a1f4> /usr/lib/libxml2.2.dylib
0x91666000 - 0x9169bfff com.apple.AE 402.2 (402.2) <0b15a08da8ec38b74fb9dd6e579ed25f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9169c000 - 0x916b3ffb com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x916b4000 - 0x916c0ff3 com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x916c1000 - 0x916edfff com.apple.CoreMediaPrivate 9.0 (9.0) <06724239f6a690e4c358b6ca14bfb1a6> /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
0x916ee000 - 0x9178fff7 com.apple.QuickTimeImporters.component 7.5 (861) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x91a92000 - 0x91b79fff com.apple.JavaScriptCore 5525.18 (5525.18) <d94ee2a4a7aa244335a4a2a49a5aaeec> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x91b7a000 - 0x91b85ffb libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib
0x91b86000 - 0x91c48fff com.apple.WebKit 5525.18 (5525.18) <ef0071ec0d5faa5b198348bc4f909c7c> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x91cb6000 - 0x91cb7ff8 com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x91cb8000 - 0x91cb9fff libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib
0x91cfd000 - 0x91d18ff3 com.apple.DirectoryService.Framework 3.5.4 (3.5.4) <d69161954145cf745b51ae31e0961077> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x91d44000 - 0x91d4cfff libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib
0x91d9b000 - 0x91d9eff3 com.apple.QuickTimeH264.component 7.5 (861) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x91d9f000 - 0x920fdff2 com.apple.QuartzCore 1.5.3 (1.5.3) <c410b1f89e67d41c3d06eac1790b500c> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x920fe000 - 0x921c3ffb com.apple.CoreData 100.1 (186) <9cf54cb19b18e53ee22edb7ababa6e6c> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x921c4000 - 0x921c4ffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x921c5000 - 0x92293ffb com.apple.QuickTimeMPEG4.component 7.5 (861) /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x922fa000 - 0x9230afff libsasl2.2.dylib ??? (???) <18935d5e775962f4728b91189b092d45> /usr/lib/libsasl2.2.dylib
0x9230b000 - 0x928c5fff libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x928c6000 - 0x9291cfff libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9292b000 - 0x9298bfff com.apple.CoreText 2.0.2 (???) <e5940fddbca517f29b8865c9b02ddff0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9298c000 - 0x92a20ff7 com.apple.framework.IOKit 1.5.1 (???) <c1d6fa5eb7372b90ca4fea8910170152> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x92a21000 - 0x92ab0ffb com.apple.DesktopServices 1.4.6 (1.4.6) <58211b14d8d8dd52cb249711dc42c52d> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92ab1000 - 0x92ae6ffb com.apple.LDAPFramework 1.4.3 (106) <d9a3a16b2d468683b68f714d11196d7b> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x92bf6000 - 0x92c90ffb com.apple.ApplicationServices.ATS 3.3 (???) <5c97f539ba68e1143929cd89db390d20> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x92f0e000 - 0x92f13fff com.apple.CoreMediaAuthoringPrivate 1.4 (1.4) /System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/ A/CoreMediaAuthoringPrivate
0x92f14000 - 0x92fadfc3 libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x92ff9000 - 0x92ffbffd libRadiance.dylib ??? (???) <3d70fcb7557347829c96c9753074b3f1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x92ffc000 - 0x93241ffb com.apple.Foundation 6.5.5 (677.19) <1667218c075b6e69728c5c2dd9ff6065> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x93242000 - 0x93273fff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x93274000 - 0x935adfeb com.apple.HIToolbox 1.5.3 (???) <1f08f0263f6037c253e6cfbe69cfc5a0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x935ae000 - 0x935f9ffb com.apple.Metadata 10.5.2 (398.18) <787e741e6b0c0b59f9b9c42a016672cb> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x935fa000 - 0x9363bffb libTIFF.dylib ??? (???) <0d0a3107d26786c3708e6a511d5acec9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9363c000 - 0x94449fef com.apple.QuickTimeComponents.component 7.5 (861) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9444a000 - 0x944d2fff com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94538000 - 0x945bfffb com.apple.audio.CoreAudio 3.1.0 (3.1) <880a5a35ef1c5158271ee4b305b35626> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x945c0000 - 0x945cbff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x945cc000 - 0x948f5fe7 libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x948f6000 - 0x9491fffb com.apple.shortcut 1 (1.0) <032016a45147a2f3f191ce70187587c9> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x9493c000 - 0x94a09ffb com.apple.syncservices 3.1 (389.6) <e83163fad4c97dc8ed74b595e7cc594b> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x94a0a000 - 0x94a10ffb com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x94a11000 - 0x94d3effb com.apple.QuickTime 7.5.0 (861) <62b9ecae4fb583bf9e989f526f6f8014> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94d3f000 - 0x94d3fff8 com.apple.Cocoa 6.5 (???) <e9a4f1c636d00893db0494c4040176ba> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x94d40000 - 0x94d43fff com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x94d44000 - 0x94d5fffb libPng.dylib ??? (???) <a0a5ce98fa9fe98fe190c99a3dbbdfa0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x94d60000 - 0x94eaaffb com.apple.ImageIO.framework 2.0.2 (2.0.2) <20c50c4b4d09a4cf69fb8732e3d79081> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x94edd000 - 0x94f44ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x94fe7000 - 0x95006fff libresolv.9.dylib ??? (???) <181fb3defd2942f00201507cfa4efdb5> /usr/lib/libresolv.9.dylib
0x9504e000 - 0x95095fff com.apple.NavigationServices 3.5.2 (163) <cb063c95a55ba12994a64c7e47f5706a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x95636000 - 0x95636fff com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95637000 - 0x95646fff com.apple.DSObjCWrappers.Framework 1.2.1 (1.2.1) <651e2b4d7e19d43f520829f76216f2c2> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x95647000 - 0x95716fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x95717000 - 0x95724ffb com.apple.opengl 1.5.6 (1.5.6) <9f2c6a226837dae46ced8b28e195210c> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x95725000 - 0x95735ffb com.apple.agl 3.0.9 (AGL-3.0.9) <ab2f91cfb4e503d2516df44852c35e81> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x95736000 - 0x95792ffb com.apple.HIServices 1.7.0 (???) <48d200891cc9dd795ee547d526c6a45b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x95793000 - 0x9581dfff libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x959bf000 - 0x95a3afff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x95a3b000 - 0x95aebfff edu.mit.Kerberos 6.0.12 (6.0.12) <5cf1a9c1d7e526bb9b084013a1722d08> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95aec000 - 0x95af5fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95af6000 - 0x95b58ffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x95b59000 - 0x95ba8ff7 libGLImage.dylib ??? (???) <dba44404ea3684df4f23df5e8e5430c3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x95ba9000 - 0x95bd4ff7 libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
0x95bd5000 - 0x95cb8feb libobjc.A.dylib ??? (???) <23a407d7dac6090562827e97bac3cb86> /usr/lib/libobjc.A.dylib
0x95cb9000 - 0x95cd9ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x95ce2000 - 0x95d01fff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x95d02000 - 0x96137ffa libGLProgrammability.dylib ??? (???) <f032e07d587794af4d4ba1b7dc7b4fd2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x96138000 - 0x9631effb com.apple.security 5.0.4 (34102) <9a5739b5b522f963b320fd71581b9cf5> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9631f000 - 0x96338ffb com.apple.CoreVideo 1.5.1 (1.5.1) <9b726d9ba75efbaccaed1d34e2f71ea0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96339000 - 0x96481ffb libicucore.A.dylib ??? (???) <dd2fd169aa328f6e97a1d700e5846866> /usr/lib/libicucore.A.dylib
0x96482000 - 0x96506ffd com.apple.CFNetwork 330.4 (330.4) <6e1a01b50c14cf720e067ea018c4e4ad> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x96546000 - 0x965cbfff libsqlite3.0.dylib ??? (???) <f2a33fe2663eab9c7f4806d2cf05b4ee> /usr/lib/libsqlite3.0.dylib
0x965cc000 - 0x965f0ffb libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x965f1000 - 0x96618fff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib
0x96619000 - 0x9673effb com.apple.CoreFoundation 6.5.3 (476.14) <56add4656a227fa699f8aa1427b369d9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96745000 - 0x96749ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9674a000 - 0x96ebffff com.apple.AppKit 6.5.3 (949.33) <1144a07dd55895f89e44adf80cc151d9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x96f7b000 - 0x96f7bfff com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

I have a similar problem on the MacBook at work: 100% reproducible crash when trying to access the iTunes store. It also crashes frequently running ad-related JavaScript on a financial newspaper's web site. Stack traces of the crashed thread in the crash logs are what make me think my issue is JavaScript-related. Here's a stack trace from a crashed iTunes:
Thread 14 Crashed:
0 libSystem.B.dylib 0x92571dbe _semwait_signalnocancel + 10
1 libSystem.B.dylib 0x92563c87 usleep$NOCANCEL$UNIX2003 + 61
2 libSystem.B.dylib 0x9258548b abort + 85
3 libstdc++.6.dylib 0x91e96005 0x91e4e000 + 294917
4 libstdc++.6.dylib 0x91e9410c _gxx_personalityv0 + 1108
5 libstdc++.6.dylib 0x91e9414b std::terminate() + 29
6 libstdc++.6.dylib 0x91e946da std::typeinfo::~typeinfo() + 0
7 com.apple.JavaScriptCore 0x923fce50 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 96
8 com.apple.JavaScriptCore 0x923e842a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
9 com.apple.JavaScriptCore 0x923f4199 KJS::IfElseNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
12 com.apple.JavaScriptCore 0x923e4f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x923d9f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x923d9ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
16 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
17 com.apple.JavaScriptCore 0x92425787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
18 com.apple.JavaScriptCore 0x92434abd JSObjectCallAsFunction + 173
19 com.apple.CFNetwork 0x91f7e48a CallFindProxyForURL + 297
20 com.apple.CFNetwork 0x91f804d9 executionContextPerform + 177
21 com.apple.CoreFoundation 0x96c80615 CFRunLoopRunSpecific + 3141
22 com.apple.CoreFoundation 0x96c80d54 CFRunLoopRun + 84
23 com.apple.iTunes 0x00281521 0x1000 + 2622753
24 com.apple.iTunes 0x002818b4 0x1000 + 2623668
25 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
26 libSystem.B.dylib 0x924c16f5 pthreadstart + 321
27 libSystem.B.dylib 0x924c15b2 thread_start + 34
Resetting all iTunes preferences hasn't fixed this and neither has running on another account on the same computer. My private MacBook Pro is fine. I suspect a corrupt file somewhere (I have repaired permissions).

Ipad 4 ePrint crashes when trying to access Photos

HP ePrint v5.2.1 installed on iPad4 with iOS 6.1.3 crashes when trying to access Photos for ePrinting. Instead of opening up Photos to allow selection of photo to print, it returns to the home screen. Access to Photos was granted and confirmed in the Privacy Settings. This appears to be a bug. Printing emails works both on local network HP laserjet and remote ePrint Laserjet printers.
I got around this bug by emailing the photo, then accessing the email within the HP ePrint Ap and printing the attachment. Awkward but it works. It would be nice to have the bug fixed so that HP ePrint can access Photos directly as intended.

If accessing photos is causing the ePrint app to crash, go into your iCloud settings and turn off your shared photo streams. Let me know if you have any questions about that, if this works, or if that doesn't help. I have a good feeling this will fix it for you. Keep me posted!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Constantly crashes when trying to access folders

my iMac 2008 model just keeps crashing whenever i try to access a folder on my hdd to upload etc
iphoto-crashes when trying to import photo from folder on desktop
safari-crashes when trying to add photos to flickr
safari-crashes when trying to upload photos to facebook
itunes-crashes when trying to add music and photos to library
can anyone help this is driving me mad

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Firefox crashes when trying to access WIFI network with security agreement

When trying to access a WIFI network Firefox will crash immediately. If I use Safari, it will ask me if I want to continue to site 1.1.1.1, but suggests that it has an unknown certificate. Click continue and I am taken to a page where I need to accept the terms of use for the WIFI network. Once I accept the terms, then I can open Firefox.

When trying to access a WIFI network Firefox will crash immediately. If I use Safari, it will ask me if I want to continue to site 1.1.1.1, but suggests that it has an unknown certificate. Click continue and I am taken to a page where I need to accept the terms of use for the WIFI network. Once I accept the terms, then I can open Firefox.

Office 2013 Crashes when Opening Downloaded Files

Hello,
I am running Office 2013 on Windows 7; anytime I attempt to open a Word document that has been downloaded from my email, the program crashes. I see the Word splash screen, then the document opens for about two seconds, then it crashes. Upon reopening
Word, I am prompted to repair the program. After I repair the program and reopen Word again, I am prompted to reactivate the software.
If the attachment is saved directly to the computer, then opened from Word internally, the program works fine. I have already unchecked the boxes in the Trust Center and disabled the COM add-ons.
Any assistance would be appreciated!

Hi,
I’m a little confused about the difference between “open a Word document downloaded from your email” and “attachment is saved directly to the computer”. What is the difference between
them?
Do you open the document on OWA or from Outlook client?
If there is no issue when opening it from OWA, this issue may be related to Outlook client.
Let's troubleshoot this from running Outlook in Safe Mode, to determine if it is 3rd-party add-ins related. Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter. Then we may try to open the attachment, if there’s no problem in Safe
Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We may also perform a clean boot to determine if background programs are interfering with Word:
http://support.microsoft.com/kb/929135
If Word crash still appears on local disk, we can analyze crash file.
Let’s enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\WORD.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Word to repro the issue. If crash issue appeared, please find the crash dump file under c:\.
To further help you, please upload this file into OneDrive and shared the link here.
Also, you can try to analyze dump by yourself if you would like to:
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

ITunes crashes when trying to access iTunes Store

iTunes "crashes" when I try to access the iTunes Music store - I get all the current albums on the lower half of the page, but as the main part tries to load (lady gaga or whoever) iTunes "crashes" - I get the "ignore, report or relaunch" box. iTunes works fine otherwise.
Here's what I'm using - Quicksilver PPC G4 @ 1.47GHz w/ 1GB RAM - OS X 10.5.8, iTunes 10.2.2, Quick Time 7.6.9, Safari 5.0.5. No Keychain problems - at least First Aid reports no problems, repaired permissions and rebooted. As far as I can tell, this issue started after the most recent iTunes update (which is why I hate so much to do so). Anyway, I'm buying all my music at Amazon at the moment, so if Apple wants me back in THEIR store I kinda need a fix for this.
Thanks in advance to all for your help -
Robert
P. S. - is it just me, or is this new "discussions" format really a step backwards?

Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
Good-bye iTunes store - it was fun while it lasted...
Robert

Time Capsule Crashing When Trying to Access External HDD

Hi, I have a MBP and an iMac backing up successfully to a 1TB Time Capsule. I recently bought a 1 TB WD My Book external HDD which I attached to the USB port of the Time Capsule to archive all my digital media so that the TC could be used exclusively for backups.
The external HDD showed up under Airport Utility as well as as a partition under Time Capsule in the finder. The problem is whenever I tried to access the HDD it would freeze and crash the Time capsule which needed to be rebooted and restarted to work again. The funny thing is that on occasion I actually got the disk to work and I copied a few files across but within like a couple of minutes the Time Capsule hung and I got messaged that the file server in the Time Capsule and the External HDD was disconnected. Reconnection was only possible by powering off and restarting.
Any suggestions? Much appreciated.

I have the same problem.
My Setup:
Time Capsule 500 GB
15" MBP 1.83 GHz
WD 250 GB USB Drive (Powered)
I run Time Machine backups to TC. This works without any problems and very quick I might add.
My problem is when I try to copy files to and from the External USB Drive to my MBP. The files will start to copy, then I lose the connection to the USB drive and the TC (no Internet connection as well).
To get the TC to work again, I need to power it down and power it back up.
Any help would be appreciated.

VS 2013 crashes when trying to check-in code

Hi,
We have the following issue. We are using TFS online with VS 2013. We were fine for a few months and then suddenly developers started having issues when trying to check-in their code. VS would fail and restart each time they try to check-in.
The problem gets resolved if we add these people as Project Collection Administrators but nothing else we tried works.
Does anyone know why this is happening?
Thanks,
Lucas

Hi Lucas,
For your situation, you can try the following methods to check if the issue can be resolved:
1. Check the Visual Studio logs to see if there any useful information
2. If you have changed some files, you can ask the developers to try to check in by the sequence to check if it works: right click the file--check in pending changes--comment and check in
3. Check if you have installed any patches to your machines, uninstall the patches to have a check
4. Check on a clean machine.
5. Ask a team member to repair the Visual Studio to try if the issue can be resolved. Or use Visual Studio Ultimate if possible
Please try the methods I mentioned above to troubleshoot the issue. And elaborate more details if the issue persists.
Best regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey.

ITunes Crashing When Trying to Access Music Store

Just updated to iTunes 5.0 under Win XP and now whenever I click on the "Music Store" on the left bar the program crashes. I've restarted and tried reinstalling itunes with no positive result. Has anyone else had this problem and if so how was it solved? Thanks.

wow this gets even worse.
itunes 5 crashes when I click the podcast directory link and if I try to open the itunes store.
just the standard error, "windows has found a problem with itunes.exe and needs to close........"
after a few uninstalls, reinstalls and reboots I decided to just say screw it and revert back to itunes 4.9
now itunes wont open at all, I get the error "the file "iTunes library.itl" cannot be read because it was created by a newer version of itunes." Im soo screwed.... please help !!

[solved]Dolphin crashes when trying to access network shares

When attempting to access shared folders using dophin (on my other Windows box -> smb://10.0.1.6) it crashes abruptly... I recently upgraded to KDE 4.6.2. Before that it was working fine (4.6.1). I haven't installed gdb or nothing yet so I can't paste crash dumps.
It only crashes after successful login/when attempting to list shares. Works in konqueror without problems.
Name : kdebase-dolphin
Version : 4.6.2-1
Anyone else getting this?
Edit:
This bug has silently gone away after updating to latest kernel (2.6.38). I use pcman now anyways.
Last edited by xs (2011-04-19 10:37:43)

arojas wrote:Output of 'pacman -Q | grep phonon' ?
[ben@ben ~]$ pacman -Q | grep phonon
phonon 1:4.6.0-8
phonon-gstreamer 4.7.0-1
[ben@ben ~]$

ITunes crashes when trying to access the store

For the past few days my iTunes hasn't been working properly. At first it started by 'Not Responding' as soon as I would open it. Windows would run it's little test and ask me to close the window. I uninstalled it and re-installed it and it seemed to work fine, except now instead of crashing as soon as I open it, it occurs when I open the store. I've tried installing 11.3 and still had the issue. I've done all the things I can find online such as copying the QTMovieWin.dll and quite a few other things. If I ask Windows to debug it I get two errors, they are:
- An unhandled exception occurred in iTunes.exe [8912]
- Unhandled exception at 0x5AC09908 (CoreFoundation.dll) in iTunes.exe 0xC0000005: Access violation reading location 0x00000070.
Any ideas?
Thanks in advance

This is from the crashes all are alike.
-----See Below:----------------------->
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.7.1.11
Application Timestamp: 4890a5ee
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 06680021
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 877131713

Premiere elements crashes when trying to access the edit tab features

Hi. I've just loaded premiere elements and started up a new project. I was then browsing through the software to get an idea what it was about. When I clicked on the orange edit tab this gives access to the effects,transitions,titles,themes and clip art screens but when I click on the transitions icon the programme crashes. Everything else seems o.k. I've also tried accessing the transitions through Window - Transitions but it crashes. I suspected that it might just be that the programme hadn't installed properly so I uninstalled and reinstalled it. Still same problem. I've a computer with core duo processor, 4Gb ram and 3Tb of hard disk with ample free space. Anybody had similar problems?

Thanks for the replies. I have an nvidia card so will try some of the suggestions and see if I have any luck.
Will let you know.
Thanks again
Richard

App Store crashes when trying to access past purchased apps

Hello,
I just bought an iPhone 4s, when i try to have access to my purchased apps through the Update tab in the App Store app, it loads for a few seconds then it crashes and i get back to the springboard.
I tried using the same Apple id on an iPhone 4 it works flawlessly.
The rest of the app store works very well on the 4s, i can download applications (both free and paid ones) when i look for applications that i already paid for, it detects it and instead of displaying the price tag it shows the 'Download' button
Any ideas on how to fix this ?
Thanks

Please sign out of the App Store, then log out or restart the computer. Test. If there's no change, see below.
Back up all data.
Quit the App Store if it's running. Force quit if necessary.
Please triple-click anywhere in the line below on this page to select it:
defaults write -app "App Store" ShowDebugMenu YES
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal.
Launch the App Store. There should now be a menu labeled Debug in the menu bar at the top of the screen. From that menu, select
Reset Application
Quit again and relaunch. Test.
Optionally, remove the Debug menu by quitting the App Store and entering the command below in the same way as before:
defaults delete -app "App Store" ShowDebugMenu

Excel 2013 crashes when trying to open existing worksheets from previous versions of Excel

Hello
I have windows 8 and Excel 2013 on my system. I need to access previously created worksheets (in older versions of Excel), however, when I attempt to open them the Excel crashes.
The is not what I expected from getting the latest version. I telephoned Microsoft who advised that there was a compatabilty problem with no work around at this stage.
I found that the only way round it was to use an (download free) alternative non-Microsoft program
http://www.openoffice.org/ and copy into the 2013 Excel as a new worksheet. A little disappointing after purchasing the Excel .
Have I got this wrong or is there a Microsoft solution to this issue???

Hi,
Try the following steps:
Open Excel 2013, and go to
File –> Options –> Trust Center.
Under
Trust Center settings, select Protected View and
uncheck all options under it.
Restart the Excel 2013 to check the issue.
Jaynet Zhang
TechNet Community Support

Office 2013 crashes when trying to access MS query

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