Office 2013 Error 25004 - Systemerrror 1073418218

Hello
I get the Error 25004 - Systemerrror 1073418218.
I already reinstalled Office 2013 3 times, used FixIt from Microsoft,
I deleted the OFFICE15 or OfficeSoftwareProtectionPlatform folders. and tried what
I could find on the internet about this topic.
Nothing helps so far.
I use Windows 7 32 Bit (German) and had before Office 2010 on my PC.
I have a full version from Office Professional Plus 2013, so its not because I had a trial before.
Thought I bought on Ebay a volume-licence for 2 PCs. On one of my PCs it works fine. On this Windows 7 PC
it doesnt work.
Can you please tell me what I can do?
Or is the only chance to format my PC????
Take care
Torge

Hi,
The reason you get this error is that you installed Office 2010 before and there are pieces of the installation that were not completely removed from the computer.
Since you tried many ways to uninstall Office 2010, let’s remove Office 2010 manually again.
Note: Make sure that you login with an administrator account.
1. Remove any remaining Windows Installer packages of the Microsoft Office 2010 system
2. Stop the Office Source Engine service
3. Remove any remaining Microsoft Office 2010 installation folders
4. Remove any remaining Microsoft Office 2010 installation files
5. Remove the registry sub-keys of the Microsoft Office 2010 system
6. Restart the computer
More detail information:
http://office.microsoft.com/en-001/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx
Regards,
Greta Ge CHN
TechNet Community Support

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Hi,
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Repair Office programs
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Further, since this is more related with Office, it is recommended to ask inthe office forum for a better assistance:
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http://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro
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Error installing Office 2013 on Server 2012 R2 RDS - Error 25004: the product key you entered cannot be used on this machine

Hi there,
I really hope someone can help me as I am tearing my hair out trying to get this resolved!
I am working on a Server 2012 R2 server with RDS running. Before it was turned into a RDS server it had a copy of Office 2010 running as a trial to see would it work for the accounting package that is running for users via Remote Desktop. Trial worked ok
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Hi,
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Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
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Tony,
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According to TechNet article  office.microsoft.com/en-us/support/install-and-use-multiple-versions-of-office-on-the-same-pc-HA103981695.aspx (Install
and use multiple versions of Office on the same PC) it is possible to install
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en_office_ultimate_2007_united_states_x86_dvd_480625.iso
en_office_professional_plus_2010_x86_515486.exe
en_office_professional_plus_2013_x86_dvd_1123673.iso
I know that the error message says that the problem is commonly caused by attempting to install trial software more than once, but that is not the case. Several other people have reported this same problem, sometimes involving trial software but not
in every case.    My own opinion is that this is a software bug involving key management and copy protection.
Many people have reported on TechNet that the problem was NOT resolved even after uninstalling all Office software. While there is a chance I might get lucky, I really would like a solution which has a better chance for success.
By any chance, does the error code 1073422314
provide any further insight into this issue?
Thanks again for your help. However, further assistance is needed to resolve this issue.
PS: Sorry the font sizes are so mixed up, I haven't quite figured out how to control the formatting when I paste

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I have a copy of LV full development suite with the Excel and Word report generation toolkit added.
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Bill_Shepherd wrote:
Hi
I have a copy of LV full development suite with the Excel and Word report generation toolkit added.
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If you click an icon, you may see an hour glass for a few seconds and nothing happens (but usually nothing happens at all, as though you didn't click it).
Diagnostic steps:
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No third party add-ins, sometimes it's a stock install on a new / fresh system.
Starting Microsoft Office applications in safe mode, like winword /safe, has no effect.
A quick repair or an online repair will not resolve the issue, it will say it's done but issue still exists.
Microsoft Office 2013 cannot be uninstalled, we always receive the same error code: 0-4
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The problem returns after a random period of days and no client can relay the actual cause of the issue, it seems random in nature. After the issue is experienced, we go through the same steps including the necessity to utilize the removal tool.
This seems to be a new issue that's come out of the blue within the past few weeks, at least on our end. When 17 random people call out of the blue with the same problem, it suggests it's Windows Update related.
I'm really hoping someone has some insight into this Microsoft glitch and knows of a secret hotfix or special trick to prevent it. I attempted to call Microsoft and it would be more enjoyable to punch a concrete wall since you're dealing with useless people
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Thank you for the reply.
I understand the flash you are receiving while launching Excel or Word is very fast. However just wanted to check if it is possible to get a screenshot of it.
Also, are you able to work fine on Excel or Word even after receiving the flash.
It seems the Office installation might have not been done properly.
There is a possibility, everytime you Uninstall any application, there are still some patches left behind which could cause an issue while Installing the same application again or even after Installation is successful, it sometimes gives
issue while launching the application.
If you want to give a try, you may try to Uninstall the product using Offscrub by clicking on the below link & then can have a fresh installation again.
http://support.microsoft.com/kb/2739501
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Abhijeet, the box flash happens too fast for me to capture a screenshot of it but I believe it's similar to the smaller box activation process (enter your email).
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At line:1 char:1
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+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~
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PRIDName=ProPlusVolume'.
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Package {d24c3bdd-8fad-44d3-998c-933f8f053682} version {cd9725ce-4503-4932-863b-4fcda3f9551d} failed configuration in folder 'C:\ProgramData\App-V\D24C3BDD-8FAD-44D3-998C-933F8F053682\CD9725CE-4503-4932-863B-4FCDA3F9551D' with error 0x79100E10-0xC.
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it. I have made NO changes to any of the files.
I have just built a brand new Windows Server 2008R2 Datacentre VM, patched it to the hilt, and installed the RDS role, powershell 3 and appv 5.0 SP2 client for RDS.
I then use powershell as above:
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It is not complaining that scripting is not allowed, it is complaining that the script is invalid.
Help!!!!

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Hi
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<Keywords>0x80000000000000</Keywords>
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<Data />
<Data>0</Data>
<Data>5d904862-1553-11e4-beae-b888e3ddd920</Data>
<Data>0</Data>
<Data>d2963090adfe06bdd11d2f48d5050f44</Data>
</EventData>
</Event>
What I've tried so far:
Used several fixitTools
Office 2007 Suite:
http://support.microsoft.com/kb/928218#Method2
Office 2010 Suite:
http://support.microsoft.com/kb/290301#Method2
And of course
Office 2013 Suite:
http://support.microsoft.com/kb/2739501
I even executed this PowerShell script to ensure that Rollback is disabled and the Microsoft Helper is deleted
http://gallery.technet.microsoft.com/office/How-to-fix-Office-af646d16
Note that my Microsoft Helper folder was not even there before I run the script.
The Rollback was enabled as I checked and I checked manually for another or the same installation to be listed in the Program Settings.
After several Reboots and run as Administrator and frustrations I came to you.
Could you help me please?
Thanks in advance
For additional information, I of course share them with you.

Hi,
The description of error 1653 is that you could not perform a multiple-package transaction because rollback has been disabled. Multiple-Package Installations cannot run if rollback is disabled. Available beginning with Windows Installer version 4.5.
According to error code 1653, I find a similar question about it. I address it here, you can follow Micrey’s suggestion to check if it works.
http://social.technet.microsoft.com/Forums/office/en-US/f6501a3d-5c98-467b-9f48-3c6d20a454df/microsoft-office-professional-2013-encountered-an-error-during-setup?forum=officesetupdeploy
“The issue when you hit a "1653" is that Windows Installer "DisableRollback" is set. Office 2013 requires that "rollback" be enabled. If you are getting a "1653" error in your logs as Ken did then the solution is to delete the "DisableRollback" (or set to
'0') at the following registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Installer
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer”
Regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 Error 25004 - Systemerrror 1073418218

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