Office 2013 freezing when running in compatibility mode.

When a 1997-2003 doc is opened in Office 2003 it opens in compatibility mode and causes lock ups/delays. This issue is replicated with a network and local copy of the file to negate issues on comms side. No memory/processing spikes, occuring. Uninstalled/deleted
reg keys/reinstalled, issue remains. All updates and up to date drivers installed. Is this a common fault/something you guys have dealt with before?
I have left our client with a workaround in the form of converting the file to the new file format, however, this particular user has vast amounts of 1997-2003 docs so a fix is highly prefereable.

you can refer to this, check if works
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-stopped-working/a64b2db2-274c-4b9e-9cc8-1f1b86dd0cb4

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