Office 2013 key not working

Funny thing happened.
My customer (I am IT sys admin) bought Office 2013 business (recommendation from the previous I.T.) Anyway he got his computer reinstalled because some problem with motherboard, computer returned back from the store and as I tried to install office it said
that the office isn't paired with his account.
Is there any way to describe to which account is this office paired either, how to unpair the office from the account and pair it to customers account ?
Thank you.

Did you mean you have problem reinstall Office 2013 on the same computer?
Office for a retail version can only be installed once at a computer, if there is significant hardware change to your machine, it will be considered as a new computer you will need to contact Microsoft Customer Service and they will help you to activate
your Office suites.
As far as I know, we cannot directly find out the related account for Office suites, however we can install from the following site with our Product keys:
http://office.microsoft.com/en-001/products/download-back-up-restore-microsoft-office-products-FX103427465.aspx
Tylor Wang
TechNet Community Support

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Microsoft Office 2013 is not working on Windows 8

I downloaded Microsoft office 2 days ago. Since then Window 8.1 update has basically attempted to ruin my life. Since I attempted to download the update (which will not download properly no matter how many times I try) Microsoft office will not
open on my computer. All the apps are still there. But they simply will not open. I have tried going to the start and typing the stuff in safe mode, still nothing happens! Can someone please help me? I am beyond frustrated with my brand new computer,
Windows 8.1, Microsoft, and everything about this situation.

Hi,
Did only the Office suits not open or all the apps after you upgrading to Windows 8.1? Please do the following tests to narrow down the issue:
First test:
If only the Office suits could not be opened, please go to Office 2013 installed folder, such as C:\Program Files (x86)\Microsoft Office\Office15 and double click apps to open them.
If all the apps could not be opened, please press win+R and copy the path:
%windir%\explorer.exe shell:::{4234d49b-0245-4df3-b780-3893943456e1} to Windows 8 app folder double click apps to open them.
If they are both opened in folder, please try to unpin and repin apps on start screen.
If they still do not work, do the second test.
Second test:
If only the Office suits could not be opened, please try to re-install the Office 2013 to test.
If all the apps could not be opened, Please follow these steps to check the issue.
Step 1: Try App troubleshooter:
http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab
Step 2: Re-register app files:
Run the following in a Command Window (CMD) to re-register the Store App:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
For your reference:
Fix Store App in Windows 8.1 (AppxManifest.XML)
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx
Step 3: If the issue still persists, please try to log on with local account and re-bind your Microsoft account in Windows Store to see what’s going on.
Hope these could be helpful.
Regards,
George Zhao
TechNet Community Support

After auto update to Widows 8.1, my office 2013 is not working.

FOLLOWING ERROR IS SHOWN ON OPENING OF ANY EXCEL OR WORD FILE.
"THE UPDATE PACKAGE COULD NOT BE OPENED. VERIFY THAT THE UPDATE PACKAGE EXISTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APPLICATION VENDOR TO VERIFY THAT THIS IS A VALID WINDOWS INSTALLER UPDATE PACKAGE."

Hi,
This error occurs because your Office installation may have got corrupted, and the software update cache registration may be missing from the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<SID>\Patches\<SQUID>
First, please repair Office from Control Panel -> Programs and Features to check if the problem can be fixed.
If the issue persists, go to the kb below:
http://support.microsoft.com/kb/932857
Then download and run Microsoft Fixit 50123 from the following article:
How to fix MSI software update registration corruption issues
Repair Office again then check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Adobe Staff Please Read - Tab Key Not Working in InDesign HTML5 based panel

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a s d f g keys not working on a wireless Apple keyboard for Imac.
When I type they on't work.
*Exmple o complete entence.
Plee help! Thi i very rutrtin. I on't wnt to ue cut n pte or ome letter.
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Make a Service appointment for the keyboard at your local AASP.
Apple - Find Locations
I'm not sure how old it is, but it is covered for 1 full year as long as it didn't take that 19 story dive.

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Some keybaord keys not working after suspect virus on Tecra A

Apostrophe, delete, semicolon and end keys not working after a suspected virus attack. I found record of the same problem on the net but apparently this guy fixed his problem after he found scroll lock or num lock on.
This is not the case here but there is something going on with numlock - register shows 2 and not 0. change to 0 but when reboot back to 2 again.
Suspect changed back by bios. I thought i couldnt get to bios because DEL key not working but found ESC works.
Tried to reset default values for bios but then cannot save and exit as this required the END key to work.
I was running XP at the time of the (suspected) attack and could not rectify the problem so put the computer back to the OEM status which i hoped would help - it did not, same problem so rather than install all the software on the computer again with XP i upgraded to Windows7 - fresh install.
Still keys do not work - it was a real pain to start with as my computer was set up to ctl+alt+del to log in and i had to do this with on screen keyboard - XP - this also showed that numlock was on before and after windows boot.
The reason i suspect a virus - my wife was watching one of her tv shows on line from home country (another toshiba laptop) and i needed to use that laptop for something else so i asked her to use mine - later on we turned the laptops off and in the morning turned tham back on again, the other laptop with AVG virus protection flagged several hits and this one with (FAMOUS and completely up to date) Norton flagged nothing - once i got into it using on screen keyboard.
Problems with this computer was found after scanning with a different antivirus.
Anyway - i am left with 4 keys that do not work on my keyboard (actually they did work after i logged into the computer for the first time but i had to hold them in for a long time - and then next time i rebooted, not work at all and havent ever since)
Any assistance here would be greatly appreciated, i have been working on this all weekend with no joy at all.
Thanks in advance.

Thanks Xardas,
I have essentially done both - tried Toshiba OEM status found on a small partition of the toshi hard drive - no good - then did a fresh install of Windows 7 - still no good
You know - as cunning as it sounds - i cannot reload the default settings in BIOS as it requires the END key to work so i can Save & Exit - all i can do is Exit Without Save - i sort of feel snookered at the moment.
Toshiba got back to me today and said that i have tried everything they would have (yeah for sure) and to take my machine into a service centre for a hardware check - yeah right on boys!
Check out this guys post below found on Kioskea.net - getting close to a year ago...
ms ml - Nov 10, 2009 12:52am GMT
Hi there, I was hoping that you might be able to help me with the problem that I seem to be having with my Toshiba Satellite Laptop Keyboard too. For a few days now I havent been able to use a few of the keys on my keyboard, including (1) delete (the backspace key is still working though), (2) colon/semicolon, (3) apostrophe/quotation marks and (4) end (the home and PgUp and PgDn keys are still working though). Any suggestions?
Identical to my problem....obviously this guy had the same problem as well...see below - same thread.
yab - Feb 9, 2010 4:47am GMT
hi did you ever figure this out? i have the same exact problem...
However, i was not able to solve my problem the way this guy did - my scroll lock is not activated - it seems to work ok (on and off) i tested it using Excel to move around the cells.
yab ms ml - Feb 9, 2010 7:57am GMT
Nevermind. For me it was scroll lock. My apostrophe, semicolon, and delete keys are alive and working again. I hope you have the same easy fix.
Incidently - never hear from the first guy again - probably ended up being his scroll lock.
all sugestions welcome - sorry my smily face has no eyes -) guess why!

Esc key not working in windows 7

Hi,
I have a HP Pavilion dv6-4XXX series. It's almost been 2 years I bought this notebook.
Recently I faced an issue. The "ESC KEY" has stopped working. However I could find that it's working fine in BIOS but not when I am logged in to windows. I have windows-7 installed.
Please let me know what could be the issue and the solution for the same.

Hello siddharthmishra,
You’re having a problem with the ESC key not working.
Go to device manager and uninstall the keyboard and restart the computer. This should uninstall and reinstall the driver for the keyboard.
Here is a link to device manager.
If the problem has not been happening for very long, you might try a System Restore. This will take the system back to before the problem started happening without affecting any of your files.
Here is a link to a System Restore.
Let me know how everything goes.

Command, option, ctrl, fn keys not working

thanks to a visiting dog who got tangled up the power adapter my laptop ended up on the floor, wide open with the keyboard popped out. I have inspected the connector cable and it looks OK to the naked eye. I disconnected the keyboard cable and re-connected.
When using an external USB keyboard all keys function normally. When using the built-in keyboard the only keys not working are the command, option, ctrl and fn keys. I have restored modifier keys to default (I had never changed them) but this did not help. I also toggled the "use F1-F12 to control..." option in the keyboard preferences to no avail and have restored keyboard shortcuts to no avail.
Is my keyboard shot? Is the a pref file I might delete?

Hi, Mel. If the external keyboard works properly, I'm afraid you have to figure your built-in KB has been dogged to death. I hope the pet owner will do the right thing by you. I also hope the KB is all that was damaged. How are your adapter cord, plug, and DC-In port? Does your battery still charge OK?
Whenever anything visits my house that's active, inattentive, and built low to the ground, my Powerbook runs on battery power only. I haven't seen one yet, but the new magnetically-connected, easily- and harmlessly-detached MacBook Pro AC adapters sound like a superb idea to me. Too bad our PBs can't use 'em.

N95 SHORT CUT KEY NOT WORKING

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Some keys not working. Need help/suggestions. Not great with computers so PLEASE give details/steps re: how to do what you suggest - thanks!
Details: intel based iMac running snow leopard 10.6.8. Apple wireless/bluetooth keyboard (came with the iMac).
Some keys suddenly stopped working: space, tab, capLock, option key to the right of space bar (one on the left works), down arrow
The problem happens in various programs (safari, pages, etc)
The keyboard is fine on another iMac
A different keyboard is fine on this/the involved iMac
(nutshell: keyboard works fine - computer works fine, unless they're together)
Here's what's been tried/checked:
-checked the settings for universal access ("mouse keys" are off) and checked for any bluetooth keyboard shortcuts.
-in system preferences "speech" is not set for "speak selected text when the key is pressed" - this is not checked/selected
-tried creating a new user but had the same issue so it's computer-wide rather than just a user account
-removed the keyboard and reconnected (using the +/- signs and "disconnect" and putting in a new code of numbers to pair keyboard)
-language/text is set for english
-did the keyboard viewer and the keys in question did NOT highlight when pressed (but don't forget the entire keyboard is fine on a different computer so thekeys aren't the issue)
-"slow keys" is turned off re: keyboard in system preferences.
Any help is welcomed. It's frustrating knowing the keyboard works, just not with this computer. Please help. Many thanks!

yes - not sure how this works...if you can see my original post there are a lot of details in there. If you can't...
nutshell: the keyboard works on a different iMac
             a different keyboard works on this/the involved iMac
             I tried to create a different user and the keyboard still does not work so it is computer-wide
             I also removed the keyboard from the computer (using the +/- symbols and disconnecting and then repairing it. The problem remained
Thanks for any help. It's crazy that the keyboard is fine and the computer is fine but together, there's the problem.
Thank you!!!

Sound key not working

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Hello Amandodsouza,
It sounds like you are experiencing some unexpected behaviour with the on screen keyboard after updating to iOS 7.1.1. I would start by closing all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
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I'd love for some help on this issue, as the computer is pretty worthless right now.

Hi Jamesbjenkins,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with keyboard function keys not working on your ThinkPad E545.
Is the system updated with all the latest drivers and application? To confirm with I request you to run ThinkVantage system update tool. This will search for all the required drivers and application for your system and will update.
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2.1 History Shorcut Keys not working

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When I try to retrieve statements stored SQL-history using shortcut keys nothing happens.
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Return & shift keys not working

My keyboard is unresponsive. problms started w/ "L" and "9" and "Enter/Return" keys. Did a s/w update and reboot but still no success. Now only "Shift" and "Enter/Return" keys are unresponsive.

I tried the troubleshooting steps listed in the article linked above but ran into the following problems:
a) the View menu doesn't have a "Speech" item listed (I'm running 10.9.2)
b) My MacBook Air doesn't have a disk drive; impossible to start up from an Install disk as recommended in step 10.
None of the other steps helped (sticky keys off, slow keys off, mouse keys off, etc)
Looking at the forums, looks like several other people have the issue of just the right-side shift and return keys not working, like me. Could we please have some advice that is specific to that particular issue?
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Office 2013 key not working

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