Office 2013, Mail app error with W8.1

Hi,
Was recommended to repost in here, hope someone can provide a solution.
New to this forum, have searched and not found anything in regards to my actual issue.
Problem,
When you install Office 2013 Home and Business onto Windows 8.1 either an upgrade to 8.1 or a fresh install, I've found the mail program in Control Panel won't open.
You can't call apon the program from RUN or CMD, you can't even call apon the Mail app from Program files\office 15\mlcfg.clp right click and select Open in Control Panel.
This issue has arisen with Windows 8.1.
scenario, New Dell OptiPlex 3020 & 9020, You Install Office 2013 Home & Business either OEM or the OEM Builder pack, before or after then run the Windows 8.1 upgrade from the Store, attempt to open the Mail app in Control Panel and the
Mail app ceases to respond.
Yet, you are able to open the Mail app before the upgrade.
I just did a fresh install for a customer of Windows 8.1 OEM on an ACER laptop, tested with OEM media and the OEM Builders Install package, 32x & 64x installs and both failed to open the Mail app in Control Panel.
Actually the first install I performed didn't install the Mail app icon in Control Panel at all.
The only way I've found to rectify this issue is to run a full repair from Programs in Control Panel, which takes a while to run.

Hi ATR80,
As this thread has been quiet for a while,I would like to know if the issue happend again after you solved the issue by running a full repair from Programs in Control Panel?
If the issue persists,please try the method as I mentioned above to see if it works.
Meanwhile,if you need further assistance, feel free to let me know. I will be more than happy to be of assistance.
If the suggestion is helpful, please remember to mark it as answer which can benefit others who may encounter the similar issue as yours.
If you have any concern about this behavior, you can just unpropose it.
Regards,
Kelvin Xu
TechNet Community Support

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Hi
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For additional information, I of course share them with you.

Hi,
The description of error 1653 is that you could not perform a multiple-package transaction because rollback has been disabled. Multiple-Package Installations cannot run if rollback is disabled. Available beginning with Windows Installer version 4.5.
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HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Installer
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer”
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Greta Ge
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It's recommended to download and install
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Many people have reported on TechNet that the problem was NOT resolved even after uninstalling all Office software. While there is a chance I might get lucky, I really would like a solution which has a better chance for success.
By any chance, does the error code 1073422314
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PS: Sorry the font sizes are so mixed up, I haven't quite figured out how to control the formatting when I paste

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Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
Twitter:
@stealthpuppy | Blog:
stealthpuppy.com |
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