Office 2013 not syncing archives

Hi!
We used Office 2010 Pro Plus and Office 365 together. We have an archive mailbox and the user's default mailbox on Office 365. We can see the archive mails If we access the mailbox with Office 365 but Outlook 2010 couldn't sync the archive folders. We decided
to upgrade to Office 2013 but it still not appearing. All the updates are installed on the client.
Could anyone help me with this issue?

Hi,
The online archive mailbox feature requires a Microsoft Exchange Server Enterprise Client Access License (CAL) and specific Microsoft Outlook licenses. Please make sure your environment has meet the conditions. See:
https://support.office.com/en-us/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=66f1e702-3809-44e0-be30-2d9dd012197e&ui=en-US&rs=en-US&ad=US
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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    Name             : EnableDynamicVirtualization
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