Office 2013 Pro-Plus installation problem on Windows 8

Downloaded OfficeProfessionalPlus_x86_en-us.img from TechNet on my brand new Dell PC.
When double clicked, Windows complains 'Sorry, There was a problem mounting the file".
Used 7Zip and saw a Setup.exe
When I ran Setup.exe it complains "The specified module could not be found"
I have removed Office 2010.
- Jayawanth

Hi
We recommend you download it from the website and extract it again to make sure your source install is complete.
Run setup.exe as administrator then try the install.
If the issue persists, refer to the article on General troubleshooting for installing Office 2013 and Office 365:
http://support.microsoft.com/kb/2822317
Regards
Tylor Wang
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Similar Messages

Office 2013 pro plus activation fail on windows 8

hi guys
I have issue about getting Office 2013 pro plus activation fail on windows 8 via KMS server.
When I test using KMS server via nslookup -type=srv _vlmcs._tcp all looks good with corporate KMS server.
Activation fine with windows 7 environment
Any idea
This topic first appeared in the Spiceworks Community

Hi
We recommend you download it from the website and extract it again to make sure your source install is complete.
Run setup.exe as administrator then try the install.
If the issue persists, refer to the article on General troubleshooting for installing Office 2013 and Office 365:
http://support.microsoft.com/kb/2822317
Regards
Tylor Wang
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Office 2013 Professional plus installation on a Windows 7 PC with Office Enterprise 2007 previously installed

I have a DELL XT2 with plenty of RAM and disk space.
Until, recently I had Office Enterprise 2007 running with Visio Professional 2007.
I wish I never tried to upgrade to Office 2013 Professional plus
- what a waste of time and nightmare. The software is not fit for purpose will only install on a PC that has never had office on it !!!! complete joke.
I uninstalled Office 2007, Visio Professional 2007, spent 15 hours cleaning the registry manually and using registry cleaning tools as Microsoft's uninstall does not work. I have tried clean boots, using Fixit tool to remove old
traces of Office but no success, I followed the article religiously on how to manually remove Office from the registry and disk.
The software when installed does not make it to the end and bombs out saying there is a bootstrap loader error, this is not funny any more.
Can someone advise how to fix this please, I have looked at all the proposed fixes on TechNet and they are a complete waste of time.
If nobody knows how to fix it and can someone point to a place where I can download 2007 Office Enterprise and Visio Professional 2007 so I can get back to where I was, I can't find the original disks but still have the license keys.
What can you say, what a waste of life. The folks that write and test the software should no better please don't release stuff that's not ready - it just creates a negative experience.
Thanks

After reading the whole post, I still don't capture the exact error message or code from it when you failed to install Office 2013.
The only clue is that "bootstrap loader error" ...
It seems that you want to upgrade Office 2007 to new Office 2013, by default, we could complete the uninstall previous Office version and install the new Office in the installation wizard.
At this point, if you get the install source through CD or other media. I recommand that we copy/paste the installation to local drive. Then turn off all of anti-virus and firewall, begin to setup in
Windows clean boot mode.
Please use a setup log to troubleshoot setup problems in Office if the installation problem still occurs.
http://support.microsoft.com/kb/826511/en-us
Tony Chen
TechNet Community Support

Activating Microsoft Office 2013 Pro Plus? Volume licensing needed?

Hello,
I have unique scenario in my company where we need to install office 2013 pro plus on 10 hard drives. Each hard drive has its own windows 7 operating system. Due to security reasons, the setup consists of one computer tower (with no primary hard drive) that
has a slot in tray for one hard drive. These hard drives are accessed one at a time. There are not set up on a network and do not have internet access. What would be the best method of installing office? Of course we could install 10 copies of office on the
10 hard drives, but this would be expensive. I keep hearing about KMS (Key management service) and MAK (multiple activation key) which I believe would require volume licensing. Is this a possible cheaper alternative? Would we need to set up a server to manage
the keys?
Any feedback is appreciated.
Thank you

Hi,
A volume licensing aggreement is the best plan for your case, I think.
Multiple Activation Key (MAK) activation is used for one-time activation through Microsoft hosted activation services, either via the Internet or by telephone. Each MAK has a predetermined number of allowed activations, this number is based on volume licensing
agreements.
KMS is a client-server model in which the client requests activation from a computer serving as the KMS host. KMS activation requires TCP/IP connectivity between the clients and the KMS host. By default, KMS host uses DNS to publish the KMS service. It works
best with more than 50 computers.
So I think the best choice for your scenario is MAK as your setup is not on a network and only need 10 copies of Office. Also, with MAK, you don't need a server to "manage the keys" as the MAK key need to be added at installation time.
Here is the reference you'll need:
http://technet.microsoft.com/en-us/library/ee624358(v=office.15).aspx
http://technet.microsoft.com/en-us/library/dn385359(v=office.15).aspx
http://technet.microsoft.com/en-us/library/ee624357(v=office.15).aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Pro Plus vs Office 2013 Pro Plus licensing

I can't find any exact answers on this but I'm wondering if I can run Office 2013 Pro Plus instead of office 365 Pro Plus click to run. The problem is click to run causes all kinds of problems with 3rd party software. It's so random too and doesn't happen
to everyone in my office.
With office 365 this is what happens. We have this 3rd party integration with word that adds a tab to interact with our CRM. When you click a button on this tab word crashes and you loose your document. It will auto recover most of the time but at that point
the 3rd part integration is broken because the document was open outside of the software.
I did an online repair of office 365 but that didn't fix it.
So I have a volume license key for Office 2013 pro plus for my terminal servers and was wondering if I could just use that key on my computers to activate Office 2013 Pro Plus instead of Office 365 and still be compliant with the license agreement.
I have tried installing Office 2013 Pro Plus and activating with the Office 365 login but it converts office 2013 to the Office 365 click to run. It's so infuriating! LOL.
Thanks!

Hi,
"So I have a volume license key for Office 2013 pro plus for my terminal servers and was wondering if I could just use that key on my computers to activate Office 2013 Pro Plus instead of Office 365 and still be compliant with the license agreement."
By the volume license key, do you mean a MAK key? Technically it should work fine, but since it will be related to the licence policy, I suggest you contact the local customer service to confirm:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
"I have tried installing Office 2013 Pro Plus and activating with the Office 365 login but it converts office 2013 to the Office 365 click to run. It's so infuriating! LOL."
I understand in your scenario if you activate Office 2013 with the Office 365 account it will display Office 365. But does it also display "click to run"? The installation method should change unless you installed Office 2013 via click to run too.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Modify Office 2013 Professional Plus Installation

we had installed office 2013 through SCCM. Installations complete successfully without any issue. however when we try to modify/change Office 2013 through "Programs and Features" the wizard disappers automatically.
please suggest.
Prashant Patil

Thanks for your reply Renato. We have created custom MSP file using Office Customization Tool & using below parameter for installation:
setup.exe /adminfile customfile.msp /config customfile.xml
there is no issue with installation & office also works fine. we are using office 2013 professional plus 32bit version on windows 7 x64.
when we click on change wizard popup for few seconds & then disappears. no information about same is logged into event viewer.
check the office setup logs (logs are created whenever office setup.exe is executed, this includes ARP change/repair)
the office setup logs are located in %TEMP%, so, if setup.exe is launched by ConfigMgr that is c:\windows\temp, but if setup.exe is launched by a user that is C:\Users\Don\AppData\Local\Temp
The logfiles are named like this: SetupExe(2014092418203415B8).log
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Lync 2013 client - part of Office 2013 Pro Plus - unable to edit or remove picture, option is grayed out.

Hi Team,
Lync 2013 client - part of Office 2013 Pro Plus - unable to edit or remove picture, option is grayed out.
Using Exchange 2010 Server and Lync 2010 Server at the back. To the best of my knowledge, this option is only available when using Exchange 2013 rather than Ex 2010.
Can somebody confirm this as I am not 100% sure about it.
Appreciate your help. Thanks
Muhammad Nadeem Ahmed Sr System Support Engineer Premier Systems (Pvt) Ltd T. +9221-2429051 Ext-226 F. +9221-2428777 M. +92300-8262627 Web. www.premier.com.pk

Hi,
The photo precedence in Lync 2013 is high-resolution photo from Exchange 2013 -> Photo from web address -> Active Directory photo. The "Edit or Remove Picture" button is available if you integrate Lync Server 2013 with Exchange 2013.
Since you are Lync server 2010 and Exchange 2010, you can choose the following two options:
The thumbnailPhoto attribute on the user's object in Active Directory Domain Services
A URL configured by the user
More details:
http://blogs.technet.com/b/nexthop/archive/2010/11/22/microsoft-lync-2010-photo-experience.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Propluser.cab missing when trying to install office 2013 pro plus

I have Office 2007 Enterprise on 2 computers and am trying to install Office professional Plus 2013 on Win 7 machines...On both I am getting request to find missing file
ProPlus.ww\proplsww.cab
I cant find it anywhere including an Office ultimate 2007 Cd install disc
Please HELP

Hi tobytyler9655，
ProPlusWW.cab is a file from Office Pro Plus installation.
Since ProPlusWW.cab is missing, the installation resource may be damaged. You can download the install resource from Microsoft website and reinstall it.
http://office.microsoft.com/en-us/products/download-back-up-restore-microsoft-office-products-FX103427465.aspx
If still unable to install Office 2013, we can perform a clean boot to remove conflict with other applications.
About how to perform a clean boot:
http://support.microsoft.com/kb/929135/en-us
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 Pro Plus won't uninstall from Windows 7

Hello,
I'm currently testing Office 2013 ProPlus before rolling it out company wide. I've used the ODT tool to install Office 2013 ProPlus and it works fine. Now I want to test an uninstall just to be certain there aren't any gotchas once it's in production
and I would need to uninstall for any reason. This is the content of the configuration file I used for the uninstall.
<Configuration>
    <Remove>
      <Product ID="O365ProPlusRetail" />
    </Remove>
<Display Level="Full" />
    <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
When I run it, it gives me a window asking if I want to remove it. I select yes, it shows progress of steps 1 -4, says it's removed Office and I need to restart. I restart and the entire Office suite is still there and functional.
All shortcuts are still on the taskbar and everything runs fine.
I also have Project 2013 and Visio 2013 installed but these are standard volume licenses and were installed using .MSI not click to run. For this reason I don't want to use the Uninstall Office Fixit tool as I don't want to remove these applications
just the Office 2013 ProPlus. Does anyone have any ideas?
Thanks

Hello,
I'm currently testing Office 2013 ProPlus before rolling it out company wide. I've used the ODT tool to install Office 2013 ProPlus and it works fine. Now I want to test an uninstall just to be certain there aren't any gotchas once it's in production
and I would need to uninstall for any reason. This is the content of the configuration file I used for the uninstall.
<Configuration>
    <Remove>
      <Product ID="O365ProPlusRetail" />
    </Remove>
<Display Level="Full" />
    <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
When I run it, it gives me a window asking if I want to remove it. I select yes, it shows progress of steps 1 -4, says it's removed Office and I need to restart. I restart and the entire Office suite is still there and functional.
All shortcuts are still on the taskbar and everything runs fine.
I also have Project 2013 and Visio 2013 installed but these are standard volume licenses and were installed using .MSI not click to run. For this reason I don't want to use the Uninstall Office Fixit tool as I don't want to remove these applications
just the Office 2013 ProPlus. Does anyone have any ideas?
Thanks
Your syntax looks ok to me. I have done something similar without this issue you're having.
Does the ODT setup logfile reveal anything ?
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2013 Pro Plus won't install - log file included

Hi,
I've freshly built a Windows 8.1 Pro laptop and attempted to install Office Pro Plus 2013. It bombs out at the end of the install, reverses the install and the GUI reports:
Microsoft Office Professional Plus 2013 encountered an error during setup
Below are the erros from the log file \AppData\Local\Temp\SetupExe(20150206153126A7C).log
2015/02/06 15:34:32:420::[6108] MSI(INFO): 'SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing'
2015/02/06 15:36:52:549::[6108] MSI(INFO): 'CustomAction CAInstallLicenses returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2015/02/06 15:37:26:969::[6108] MSI(INFO): 'Property(S): OFFICE10FIX1INTERFACE = Error'
2015/02/06 15:37:27:437::[6108] Error: Failed to install product: C:\MSOCache\All Users\{90150000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643).
2015/02/06 15:37:27:437::[6108] Error attaching to OSE, error 0x00000000
2015/02/06 15:37:30:109::[6108] MSI(INFO): 'CustomAction CA_RollbackTempHxDs returned actual error code 1603 but will be translated to success due to continue marking'
2015/02/06 15:37:40:071::[6108] MSI(INFO): 'RegisterVisioCustomPropertiesRo: Failed - HRESULT error code: 2147647531'
Full log file here:
http://pastebin.com/9UFGzzP8
and ends here:
http://pastebin.com/6KZ6UyX4

Hi David,
Are you installing Office 2013 with a CD or source files on your local drive?
The log above tells us that the failure occurred during the install of the ProPlusWW.msi. "1603" is a generic MSI error code, so doesn't help much here.
I noticed below part in your attached log:
"2015/02/06 15:36:55:270::[6108] MSI(INFO): '02/06/2015 15:36:55.254 [3892]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 396"
The error code 0x80070005 is also described as ACCESS DENIED, so you might want check your permissions and make sure you are running as admin.
Also, if you are installing with a CD, then please try a flat installation (which means perform an installation from an image that has been copied to a hard drive rather than directly from CD media), and see if issue persists. This can help
with problematic software installations because performing a flat copy is much easier for the computer than the random access reads required during a normal installation.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Office 2013 Pro Plus Activation not taking ?

Hello All.
I'm having issues with the license I received from my CTO. It's a legit license from Microsoft (Downloaded straight from the site). But the activation goes nutty no matter what I do.
Details:
Windows 7 Pro 64-Bit
Office Pro Plus 32-Bit
Problem:
Activation will not take.
If you take a look at Capture.jpg - You will notice that all programs are showing; 'Product Activated Microsoft Office Professional Plus 2013' but then underneath that, it says 'Activation Required' --- What ???
If you look at Capture1.jpg - I've entered the license key and I get the Green Check - I click Install & Nothing. No Results. I've restarted, I've uninstalled and reinstalled.
I'm out of ideas. Yours?

Hi,
1.Open any Office program. For example, open Microsoft Word 2013.
2.Click the File tab.
3.Click Account, then click Activate Product.
4.In the Microsoft Office Activation Wizard, choose I want to activate the software by telephone, then click Next.
5.Click the drop-down menu, and then choose the country or region that you're from.
6.The Product Activation Center telephone number will appear under the drop-down menu in Step 1.
In addition, you might also contact Microsoft Customer Service they will help you to activate:
http://support.microsoft.com/kb/295539/en-us
Regards,
Melon Chen
TechNet Community Support

App-V 5 SP2 and Office 2013 Pro Plus

Hi
We have a terminal environment (RDS) of 20 servers and have implemented App-V 5 SP2 in it and deployed Office 2013 to it.
We don't publish Office 2013 globally because not all users are supposed to get Office 2013.
We have 2 different deployment configurations (XML's) that are configured to universal groups and the user's are members of that depending on which configuration they are supposed to have.
Now the problem, when we log a user onto the RDS and he is a member of one of the Office group he get's the Office packages and the Integrator runs and "Mail (Microsoft Office 2013)" cpl is created in Control panel and everything works fine.
When the user logs off and on again and goes to another server in our farm he gets the Office packages but no integrator runs and there is no "Mail (Microsoft Office 2013)" in control panel.
But if the users happens to log on to the same server as he landed in first place then he has access to "Mail (Microsoft Office 2013)" in control panel.
We are using network load balance and session broker for our farm.
The office 2013 was sequenced as the instructions said and no extra features or addons where implemented.
Best Regards Kristjan R. Halldorsson

Hello,
It is only supported if you publish the package globally and since you aren't publishing globally this is most likely the reason you have issues.
Nicke Källén | The Knack| Twitter:
@Znackattack

Office 2013 pro plus deployment

Hi,
I am trying to deploy office 2013 to all in my organization through a group policy, the version that I have is 15.0.4569.1506. I have used oct to customize the setup and activate the product.
All works fine but after the product is installed there are 2 GB of updates that are needed. I am trying to find the best way to push out the updates along with the initial installation.
I have tried downloading a few updates and placing them in the updates folder in the package but this does not install the updates and it is not possible to download more than 100 updates and place them in the updates folder.
Is there a latest version available with all the updates included that can be deployed straight away?

Hi,
Microsoft have used some rather confusing product marketing terms, which makes it hard to get clear, and also to be clear, when it comes to this release of Office :(
Office 2013ProfessionalPlus - installation uses the classic setup.exe + MSI engine. Can be updated via WSUS.
Office365ProPlus - installation uses the new ODT, and results in C2R virtualized "installation". Can't be updated via WSUS.
So, if you're using the ODT, then you're not using Office2013ProfessionalPlus..
Reference for the Product element:
http://technet.microsoft.com/en-us/library/jj219426(v=office.15).aspx#BKMK_ProductElement
Reference including Retail Product elements:
http://support.microsoft.com/kb/2842297/en-au
NB: the update process will probably be cantankerous even after you get it working ;)
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2013 pro plus trial / installed from cd made with downloaded .img file / error upon starting application

win764bit
downloaded 0ffice 2013 proplus trial
burned cd / installed with no error message
open any office 2013 application / message - please wait while we load sign in - does not complete / message - word has stopped working - problem - close - notify / only option is to close program.
Key has not yet been entered.
what should be done to get it working properly.

Hi jazzisjazz,
According to the error message “please wait while we load sign in”, I find a similar issue. The user solved it by deleting HKEY_CURRENT_USER\Software\Microsoft\Office. You can attempt this method to check if it works.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/i-cant-login-my-accounttemporary-server-problem/5b4b51e8-647f-4d78-bafe-9d7000a1e6a2
You can also try these general steps to check if it helps.
http://office.microsoft.com/en-001/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
http://support.microsoft.com/kb/2813143
If there is anything that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Upgrade Office 2010 to Office 2013 Pro Plus

Have a possible to upgrade from Office 2010 to Office 2013 without lose the user information (.PST for example) using SCCM 2012?
Atenciosamente Julio Araujo

That really has nothing to do with ConfigMgr. All ConfigMgr does is run the command line that you give it. What that command-line does is up to that command-line. To my knowledge and IME, running Office setup in-place to upgrade Office always preserves
all user data though without any additional configuration.
Jason | http://blog.configmgrftw.com | @jasonsandys

Office 2013 Pro-Plus installation problem on Windows 8

Similar Messages

Maybe you are looking for