Office 2013 products manage version function never responds

This all started a few weeks ago and had previously been working.
scenario ...
Open any office document from any internal SharePoint 2010 site
Go to Info->Manage Versions, we receive a trying to retrieve server versions message and the refresh server version list is greyed out.
Thus in the office app you cannot checkout a document. If you check out the document in SharePoint first, and then open it you cannot checkin an updated version from inside the office app, for the same reason. This only occurs on clients running office
2013, office 2010 clients continue to work. There are multiple separate SharePoint farms involved, so I don't think it is a server side issue. I can save the document changes and then go back to SharePoint and explicitly checkin the changes. It affects
multiple users on multiple client machines.

Hello,
Thank you for your question.
I am trying to involve someone familiar with this topic to further look at this issue.
Thanks
George Zhao
Forum Support
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What release level of code do you get when you download a disk image (ISO/IMG) of a click-to-run Office 2013 product?

I’ve asked a similar question to this on an Office Community Forum but nobody knows the answer. So
I was hoping that an IT professional responsible for installing and deploying Office 2013 might know.
If you download an installation disk image (ISO/IMG) of a click-to-run Office 2013 product from office.microsoft.com/myaccount (Account Options:
Install from a disc > I want to burn a disc), what release level of code do you get?
Now that Service Pack 1 is available, do you get a disk image with Service Pack 1 incorporated?
Or do you still get the RTM (Release to Manufacturing) level of code?

Diane, thank you for the reply.
I was hoping that someone who has downloaded a disk image since SP1 became available would be able to confirm that for a fact.
I have just found a good description of Click-to-Run on Technet that I didn't know existed. The link is: http://technet.microsoft.com/en-us/library/jj219427(v=office.15)
The article states:
"Click-to-Run products that you download and install from Microsoft are up-to-date from the start. You won’t have to download and apply any updates or service packs immediately after you install the Office product."
This statement is probably true if you click the Install button on office.microsoft.com/myaccount and install "in real-time" over the Internet. However, I know for a fact that it is not true if you order a backup disk (Account
Options: Install from a disc > I want to purchase a disc). All you get is RTM level code (15.0.4420.1017).
So I still feel uneasy about what release level you get if you download a disk image. I don't want to download what might be the better part of 1GB of code over the Internet only to discover it is back level.
Addendum (6 April 2014): I decided to perform an experiment. I looked at the size of the data on my backup disk which contains RTM level code. It is 2.04GB. I then went to office.microsoft.com/myaccount and clicked to download a disk
image of my Office 2013 product. The pop-up window that asks me whether I want to Run or Save the file informed me that the size of the file is 2.04GB!!! I cancelled the download. I strongly suspect that, if I had continued with the
download, I would have received the same RTM level code I already have dating back to October 2012. I think this is awful customer service. To some extent, I can understand the logistical problems of replacing backup disks lying in warehouses
waiting to be shipped. But I cannot understand why disk images on download servers cannot be refreshed quickly.

Office 2013 Product Activation License Management

Office 2013 Home and Business does not list my Product Keys for me to easily manage and install.
As the IT Manager of over 200 PC's - I need to see Product Keys and their machine association......

Office 2013 Home and Business does not list my Product Keys for me to easily manage and install.
As the IT Manager of over 200 PC's - I need to see Product Keys and their machine association......
No, H&B edition doesn't do this very well at all, primarily because it isn't designed to do so. Nor do any of the other "Retail" channel Office products, because such features are designed into the Volume Licensing channel products.
For quantities of more than 20, VL channel products do a much better job.
Or, Office365 (business plans/products) also do this much more easily.
You *may* be able to use the VAMT toolset to manage Retail pkeys (I'm not sure, it may not suit if you are using Click2Run installations).
http://technet.microsoft.com/en-us/library/ee624350.aspx#section2
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2013 product key for Miix 2 and other SST devices

With the 8" "SST" tablets, Microsoft has included a free version of Office 2013 Home and Student edition. I have a Miix 2 and want to reinstall a clean version Windows and install a clean version of Office.
How do I obtain the license key from Lenovo? I did not have a key in the box when I purchased the device.
This reference article is not relevant since the "SST" devices include a free license and it is only available through Lenovo. I've already reached out to Microsoft and Amazon.com (the reseller in my case) and neither can provide the key.
I'm currently not able to restore from the recovery partition.
Ref (regarding SST devices): http://www.microsoft.com/oem/en/products/devices/Pages/windows-8-sst.aspx#fbid=6J2ZSCultHV
Ref (not applicable): http://forums.lenovo.com/t5/General-Discussion/Microsoft-Office-Activation/m-p/1406523#M19871

For assistance with a Microsoft Office installation issue, please post your question in the appropriate
Microsoft Office Community Forum. Thank you!
Carey Frisch

Office 2013 Rights Management Services??

I am trying to make a powerpoint file I have created in Office 2013 (on Windows 7 64 bit) a read-only file so that presenters cannot change content, but can still view and present the file normally.
This was very easy to do with previous versions of Office, but in 2013 I am asked to sign in to "Rights Management Services" using my live ID. I have no problem with that, but it has not worked for me yet - I get the following error:
Any advice or help would be much appreciated!
A couple notes: I can still encrypt with a password, but this would not allow presenters to open, view and present the file without the password.

Hi Dan,
It seems that PowerPoint doesn't have Restrict Editing option available as described here: https://support.office.com/en-us/article/Protect-your-document-workbook-or-presentation-with-passwords-permission-and-other-restrictions-05084cc3-300d-4c1a-8416-38d3e37d6826?ui=en-US&rs=en-US&ad=US
So the only option I see to complete your scenario is to use RMS - Rights Management Servers. However RMS can be installed as on-premises service, so you have to deploy and configure AD RMS server (it is not easy as it requires certificates, SQL, designing,
etc).
You can other options as weel - for example use Office 365 E3 or E4 licences. Those include Azure RMS subscription. If you have such license assigned to your user account, once you get prompt for credentials - type your O365 user credentials.
Another option is to use RMS for individuals. Go to the page http://aka.ms/rms and register your private account to use RMS and then you would be able to sign in to RMS Service with your private e-mail account. Be advised that not all private e-mail domains
are supported. For example you will not be able to register your @gmail.com or @hotmail.com account...
Did my post help you or make you laugh? Don't forget to click the Helpful vote :) If I answered your question please mark my post as an Answer.

Having issues with Myriad Pro Font with Office 2013 Products

Have tried to install Myriad Pro Fonts manually on a windows 8 & 8.1 machine with office 2013 64 bit but it seems that the office products like work, excel do not pick up the right font even though its comes up as Myriad Pro in the font list.
I have logged this Microsoft as well but still haven't had much luck. In Office 2010 it used to work fine as it a 32 bit product.
Print Preview Word 2013
You can see that when printed it brings the (C) from Page 2 to Page 1. Whereas in Word 2010 it is fine, it will print exactly what is shown above.
Any assistance will be much appreciated.
Thanks

Unfortunately, there isn't anything much Adobe can do about this. It has nothing to do with what is in the Myriad Pro font itself, but probably has to do with improperly handling of OpenType CFF fonts.
I myself have found a few bugs in Office 2013 in terms of OpenType CFF font handling, especially with regards to how Office 2013 saves PDF files (not when using the Acrobat “save as PDF” feature of Acrobat).
Since this relates to print, you should also be aware that Office products do tend to reformat based on metrics at printer device resolution as opposed to screen device resolution and that such reformating often occurs if you compose with one printer selected and then select a different printer to actually print to. This particular problem in Office goes all the way back to the first version of Word.
- Dov

Microsoft Office 2004 Products don't function on Mac OSX Lion

I installed Lion on both my iMac and Mac Book Pro. When I did the installs I didn't keep Snow Lepoard so I could boot either the old or new system. After signing on to Lion I notice that all my Microsoft 2004 Office products no longer function. I looked into the steps to re-install Snow Leporad but that doesn't look easy, its wasteful, and I might have to kep it around forever. Since I have an extensive number of Word, Excel, Powerpoint, and Access files does anyone know if the lastest version of Microsoft Office for Mac is support on Lion? The only other solution I see is to move exything to cloud version of office

If you don't need Exchange you can get Office 2008 H&S very reasonably from Amazon with free shipping. $89.75
Office 2011 H&S does not contain Outlook. In addition, Office 2011 now has activation and number of installs are different than previous versions.
See this chart to know which version to purchase.
Lastly, Outlook for Mac 2011 is version 1 software. Do not expect Outlook for Mac to be anything close to Outlook for Windows. Just because it's not storing your messages in a database it still has lots of issues that damages or looses your data.

How to get Acrobat menu in MS Office 2013 products

I purchased a new laptop with Acrobat XI Standard already installed. I have since manually installed MS Office 2013. How do I get the Acrobat menu in my Office products? We are a not-for-profit, so I usually purchase software separately and install it myself. I would normally install Office and then Acrobat, so this has never been an issue for me.
Thanks for any help someone can provide!

A "Repair" did not work, however, had I been a little more patient, an "Update" presented itself, as they do nearly daily (!!). After installing the update, the Acrobat menus appeared in the Office applications.
Issue resolved!

Office 2013 small business version is missing UPDATE NOW

Hi
I'm currently running office 2013 version 15.0.4433.1508 and trying to update, however it doesn't seem to auto update even though option is selected to auto update.
The option to update manually is missing i.e. "File-> Office Account-> Update Options->
Update Now"
please advise why my office is not updating or doesn't allow the option to update now?
thanks

How did you configure the Update option when deploy your Office 2013?
Please publish your configuration.XML file. If this is a corporation network env, you might also want to check with your admin and see if they have re-configured your Office installation.
Aravindhan Battepati

How can we Install MS Office 2013 product in Lenevo Laptop

Hi,
My query as per the subject line is, How can we install MS Office 2013 home & Business in Lenevo Ipad Z570 laptop. We being a company are having Dell laptops more & MS Office 2013 have been installed in all dell laptops but as we have 2 lenevo laptops
MS Office 2013 is not being installed in it.
Please Guide us on this ASAP..
With Regards,
Spoorthi Patil
91-8050962896

Hi，
Installation steps should be the same no matter in dell laptops or lenevo laptops, did you encounter any errors when you install this product in a lenevo laptop? What is the symptom and error message? Did you install singly or deploy in an organization.
Plaese refer to this link, and take questions above into consideration
http://technet.microsoft.com/en-us/office/fp160948.aspx
It is recommended to ask in this forum if it is more related with Office rather than an Client issue,
Office Forum
http://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro
Yolanda Zhu
TechNet Community Support

Office 2013: can't retrieve the Product Key via Belarc Advisor

Hi,
Isn't it possible anymore to retrieve the Office Product Key installed on a computer via third party inventory software such as Belarc Advisor? I used to do that to see the Microsoft Office Product Key installed on a computer for previous Office versions.
However, I tried with a computer where Office 2013 Home and Business is installed and Belarc Advisor didn't show its Product Key. Is it due to the new license management that consists of linking it to a Microsoft account and only entering the account credentials
during the installation process instead of the Product Key? Isn't the Product Key stored somewhere on the computer anymore?

Hi,
Thanks for your answer although it's a typical half useless reply from an official Microsoft staff...
Actually, I understand that Microsoft doesn't support third party software to retrieve a product key but my question was rather technical and driven by curiosity rather by the need of retrieving the product key. Indeed, I took over a computer park in a company
and I'm performing an IT inventory. During this inventory, I retrieve Windows and Office Product Key. The licenses are genuine but since I'm not the one who purchased and installed these computer, I don't know them. Therefore, a simple solution is to use inventory
software such as Belarc Advisor. But I noticed that it can't retrieve Office 2013 Product Key anymore whereas it was able with previous versions of Office.
So to reformulate the question: isn't the Product Key stored somewhere locally on the computer anymore with Office 2013? Because if no, that would explain why third party software can't retrieve it anymore.
My question is rather technical about the new way of managing Product Key with Office 2013 and driven by curiosity. So I don't need any official technical assistance.
Thanks

Unable to install 32 bit version of Office 2013

We had several computers deployed with the 64 bit version of Office 2013. Due to some unforeseen compatibility issues, we needed to remove the 64 bit version and then install the 32 bit version. While we have been able to remove the 64 bit version,
we are not able to install the 32 bit version. After we click setup.exe, We simply see the Office 2013 splash page that mentions "Please wait while setup prepares the necessary files" and then it disappears. Nothing in the event log either.
Any idea what is going on and how to resolve this?

Hi,
Do you mind telling us which category of Event viewer have you checked?
Most of the setup error log may be stored in Setup category, and some in Application category.
If there are some error logs, please upload, they'll help us to troubleshoot this issue.
Then, this issue also may be due to the remain of Office 2013 64bit. I recommend we remove it manually and clean the registry key:
==========
Method 1
Open C:\Program Files\Microsoft Office 15\root\integration\
Delete all C2RManifest*.xml files in that folder.
Open an elevated command prompt. Tap on Windows, enter cmd, right-click on the result and select run as administrator from the menu.
Type cd "C:\Program files\Microsoft Office 15\root\integration".
Type integrator.exe /U.
To remove the Office 2013 preview scheduled tasks run the following commands.
Type schtasks.exe /delete /tn "FF_INTEGRATEDstreamSchedule"
Type schtasks.exe /delete /tn "FF_INTEGRATEDUPDATEDETECTION"
Type schtasks.exe /delete /tn "FF_INTEGRATEDOffice 15 Subscription Heartbeat"
Keep the command prompt open.
Open the Task Manager with Ctrl-Shift-Esc.
Click on the Process tab and kill the following processes: integratedoffice.exe,
appvshnotify.exe, firstrun.exe and setup*.exe.
Type sc delete OfficeSvc at the command prompt.
Open Windows Explorer and delete the Microsoft Office 15 folder
Open %ProgramData%\Microsoft and delete the ClickToRun folder
Open %ProgramData%\Microsoft\office and delete the
FFPackageLocker file
Press Windows, type regedit and hit enter to open the Registry editor
Delete the following Registry keys.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office 15 - ProfessionalRetail - en-us
Note that the name of the last Registry key depends on the installed version of Office.
Delete Office 2013 start menu shortcuts
Open %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and delete the Office 2013 folder
Go to the command prompt and run one of the following commands:
If you are running an x86 version of Office 2013 and an x64 operating system run the following command:
MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
If you are running an x86 version of Office 2013 and an x86 operating system run the following command:
MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
If you are running an x64 version of Office 2013 and and x64 operating system run the following command:
MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
Run the following command afterwards: MsiExec.exe /X{00150000-008C-0000-0000-0000000FF1CE}
Method 2
Open the %windir%\Installer folder. Make sure you can view Hidden files and folders on your system
Select View, then Choose Details
Select Subject, type 340 in the width of the column and click ok. This may take several minutes before subjects appear.
Select View > Sort by > Subject
Locate all .msi files that have Microsoft Office 2013 product names and uninstall them.
Use Windows-R to open a run box
Enter services.msc and hit the enter key
Locate Office Source Engine and right-click the service and select
Stop from the context menu.
Open the %CommonProgramFiles%\Microsoft Shared folder or
%CommonProgramFiles(x86)%\Microsoft Shared on a 64-bit operating system
Delete the folders Office15 and Source Engine from the folder list.
Open the %ProgramFiles%\Microsoft Office folder or %ProgramFiles(x86)%\Microsoft Office on 64-bit systems
Delete the Office15 folder.
Open the MSOCache folder on the root of the hard drive
Open the All Users folder and delete every folder that contains 0FF1CE} in the name
Open the folder %appdata%\microsoft\templates
Delete the following files Normal.dotm and Welcome to Word.dotx
Open the folder %appdata%\microsoft\document building blocks
Delete the building blocks.dotx file
Press Windows-r, type regedit and hit enter
Open the following Registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
Delete the following Registry keys if you are running a 32-bit version of Windows.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*
Delete the following Registry keys if you are running a 64-bit version of Windows
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*
On a 32-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
On a 64-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Select File > Export, type UninstallKey01 and select Save.
Under the uninstall key determine the subkey that has the following values:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path
Delete the keys that match the data and repeat the process until all keys have been processed.
====
On the other hand, the installation source also may be a factor, please try to change one and test.
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products?legRedir=true&CorrelationId=9398947d-5b49-4e53-a203-0ef5ff858293
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Firefox opens multiple tabs while clicking on "Manage account" under File- Account in Office 2013 opens the right Tab and another random URL-Tab

I have office 365 installed. When I click on Manage Account under File->Accounts in office 2013, it opens 2 Tabs in Firefox.
Tab1: https://office.microsoft.com/MyAccount.aspx?ver=15&app=winword.exe&MachineKey=02011-005-827906&fromAR=1
Tab2: http://www.4a1.com/ ( which is random)
The version of firefox is 24 and set as the default browser.
Operating System: Windows 7SP1
Already contacted Internet Service provider-Optimum, also the antivirus for security concerns but could not find anything from their end respectively.
The issue occurs on Windows 8 laptop also.

Thank you for your reply.
(FYI: The above question was posted by a ''Microsoft Research Engineer'' and me since neither of us can figure out why this is happening. So the brain-bank on this is pretty big!)
I scanned with all of the above scanners. (Thank you for the links!)
I also scanned my system with Adaware, Super Antispyware, Norton Internet Security 2013, and Norton Power Eraser . . . and Kapersky v14 on the Windows 8 system)
NONE of the scanners reported anything other than the usual trackers.
Firefox was un-installed, re-installed, reverted back 4 versions ''and'' v3. Chrome shows the same result.
The Windows 8 system was wiped and restored. Office 365 was immediately re-installed and showed the SAME behavior except that the "random" 3-character URL was different . . .
. . . This extra Tab ''only'' shows up when I open any Office 2013 product to a New document or worksheet go to File>Account>Manage Account.

Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app. Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager. This allowed me to at least see all of the other CC programs and install several of them. Its my understanding that APM is suppose to update itself to the CC app but it never does. I'd really like to have the CC app to interact with the cloud as is intended. plz advise and help.

Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.

App-V Office 2013 x64 with local x86 version

Hi,
we have deployed Office 2013 x86 VL Version on all our machines locally (MSI Install). Since App-V 5 SP2 now supports virtualising Office 2013 VLs we would like to run a virtualised Version of Office 2013 x64 VL (especially Excel) alongside the locally installed
x86 Version. Is this possible?
Thanks!

There won't be any limitations for the virtualized Excel's core features, but interaction with other applications (native Office, OS, other apps) may be limited as, well, a virtualized application is sort-of isolated to a certain extent. Namely it
may happen that you loos the tight integration between Office apps based on OLE objects.
(Copy & Paste an Excel spreadsheet into Word/Powerpoint - Double-click on the Word-Embedded Excel and get all your Excel menus and options back).
'Simple' stuff (saving and loading files, copying simple data through clipboard) all will work. Users potentially won't be able to add new Excel Plugins and it might even be diffcult to do so for you.
If the use-cases allows that you could consider running Excel_x64 on remote machines (VDI, RemoteDesktopServer).
Falko
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Office 2013 products manage version function never responds

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