Office 2013 Programs open up staticy, unresponsive

Hello. My mother has recently purchased Office 2013 for school purposes. We installed Office 2013 on her PC, and it refuses to show the application. Instead, filling the screen with static like bars. Minimizing/killing Office from task manager removes the
static.
As you can imagine, this is very frustrating, as I cannot find any fix on google. I recently wiped her Hard drive, and freshly installed Windows 7 Professional.
We have tried reinstalling Office, repairing, and using different setup files. None have worked. We really need a fix for this fast, as she starts classes this week. Any help is appreciated
Screenshot of Static: prntscr.com/3n99qt
Screenshot of Specs: prntscr.com/3n99rr
Can't post links until my account is "Verified", so just copy paste those into your Browser's URL box
Thanks in Advance!

Hi,
The issue might be caused by some hardware issues.
I would first suggest you to update your graphics/motherboard
drivers to the latest version. Manufacturers frequently release updates to their drivers to improve performance or to fix compatibility issues with new programs.
Also, you can turn off hardware acceleration as a workaround. Since you are not able to do this in Office interface, please turn off it in Registry Editor:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics
DWORD: DisableHardwareAcceleration
Value: 1 to disable, 0 to enable
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

Similar Messages

This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on a terminal server

Hi All,
I have Citrix VDI (Virtual Desktop Infrastructure) Implemented
in my company and installed few Applications on App Server lets say.... MS Office 2013, filzialla, putty, etc...
I assigned these apps to the users through CITRIX STUDIO, when I try to use these apps. on VDI everything is working fine only when i tried to open Word, Excel or Powerpoing, outlook it throws error as
""This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on
a terminal server"" and apps gets closed.
Please help me on this ASAP.
Thanks & Regards,
Sachin Shinde

Hi,
As mentioned in ths article below, run for Office 365 products on to a Remote Desktop Session Host server is not supported. You can install Office products for Office 365 to a virtual desktop, but the virtual desktop must be assigned to a single user.
http://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx
Regards,
Melon Chen
TechNet Community Support

Windows 8.1 - Microsoft Office 2013 Program Issues

After 8.1 Windows and Malicious software updates installed, I cannot open my MS Office 2013 programs without the Error with shortcut coming up and "The item Outlook.exe that the shortcut refers to has been changed or moved, so the shortcut will no longer
work properly. Do you want to delete it?" Also when just clicking on a file, a window comes up to ask how do I want to open this file (see below). I didn't do anything. The PC just did updates upon shut down last night.
System restore didn't fix issue either. Please help.

It sounds as though the executable (.exe) files are configured to open with notepad. Unfortunately you cannot manage .exe association with a launched application from the Default Programs Control Panel applet. You will need to reset the configuration of
the .exe association within the registry. The default configuration is:
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\.exe]
@="exefile"
"Content Type"="application/x-msdownload"
[HKEY_CLASSES_ROOT\.exe\PersistentHandler]
@="{098f2470-bae0-11cd-b579-08002b30bfeb}"
I have exported these keys to a .reg file which you can download and merge on your system to replace the corrupted keys,
the link is here.
Disclaimer: As editing the registry can produce an unstable system or even prevent the system from booting, it is only recommended for advanced users comfortable with the ramifications. It is recommended to
back up any keys that might be edited and to have a
recovery environment available.
Brandon
Windows Outreach Team- IT Pro
The Springboard Series on TechNet

With multiple Office 2013 items opened, Word opens an invisible document

Using Windows 7 64-bit, 4GB RAM, and Office Plus 2013, fully updated as of 03/31/2015:
User has multiple Excel windows open, multiple Outlook windows open and multiple Word windows open (4 word docs/windows) -
When the user opens a 5th Word document, a 5th item appears on the taskbar, but it is invisible (just a document outline). This happened today as a result of a mail merge. The merge happened, opened the new resulting doc, but was not visible.
We hit the red "X" on the taskbar item to which it asked if we wanted to save. We did, and then opened the saved doc from her docs directory and it opened fine. Obviously Word is working but just not showing up. This seems
to happen only when multiple Office items are open. Is this an Office bug? User has about 79% RAM in use at the time of this glitch, but never over-subscribed.
IT Specialist

Hi,
As far as I know, this issue usually occurs with Windows7 and Office 2013. Please try the below methods:
File - Options - Advanced - General section - check the box for "ignore other apps that use DDE".
File - Options- Advanced - Display - uncheck Disable hardware graphics acceleration.
Update display card driver
Increase virtual memory (We'd better use more RAM)
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

"Set Associations" will not allow Office 2013 Programs / executables to be Associated to a file type

Have Office 2010 and 2013 installed (installing 2010 first, then 2013) and after Windows Update applied Office 2010 SP2 later on, all of my Office file associations (except for Outlook, it points to 2013 as
expected) open up Office 2010 programs. And I'm happy that some programs (Access for example) continue to default to Access 2010.
Ok, so the problem is that for those Office programs that I want to associate to 2013 versions (Excel, PowerPoint & Word as the biggest examples), when I go into "Control Panel\All Control Panel Items\Default
Programs\Set Associations" and pick .doc as an example (I've also tried .xls, .xlsx, .docx) and click on "Change Program", then "More Options", "Look for another app on this PC", and finally navigate to "C:\Program Files\Microsoft
Office 15\root\office15" to double click on excel.exe or winword.exe as appropriate, the selection is ignored (i.e. the icon doesn't change to the Office 2013 style and double clicking on .doc file opens it up in Word 2010).
I do understand there is a "Fix" by either repairing the Office 2013 install or I believe to have seen a Microsoft downloadable fix program, though I do not want to run these as I'm told they will reset
all file associations to Office 2013, and there are still a couple of programs I want to open up in Office 2010, till I get a comfort level with Office 2013. Also realize that once Office 2013 SP1 comes out, it will do the same thing that Office 2010
SP2 did and change the file associations to 2013, whether I want it to or not, hopefully by then I won't have much need for Office 2010.
Also, I find it troubling that the "Set Associations" will not allow me to select specific programs, and I wonder which other File Associations has Microsoft felt appropriate to restrict access.
Look forward to the feedback as it pertains to the above (which I realize is unique to my IT Testing needs).
Thank you,

Hi,
We can try to change the file associate in Registry key:
For all users on this computer, please change associate program of the .doc or file type you would like to under
HKEY_LOCAL_MACHINE\Software\Classes.
For current user account, please change associate program of the .doc or file type you would like to under HKEY_CURRENT_USER\Software\Classes. If there is no such extension, please create new keys for it.
Hope these could be helpful.
Kate Li
TechNet Community Support

MS Office 2013 cannot open on user account but admin account can open ms office 2013

Hello
Before I have to use office 2010 proplus it not have problem for open ms office on user account after i have to upgrad to ms office 2013 version(15.0.4551.1512) i got problem cannot open ms office 2013 on user account but can open ms office 2013 on admin
account. I try to grant user account permision full control on C:\Program Files\Microsoft Office 15 but not working. Micorsoft support pro plus has remote to my pc and told me to change registry by add permision full control user account on hkey_current-User\software
then restart but not work. I have to uninstall and reinstall MS Office 2013 or repair it not working to open user account. MS Support told me to try download Office 2013 trial version to install it working to open on user account but Trail version is
15.0.4420.1017 and try to open mail on outlook it slow reponse. now this case still cannot solve. I don't know who can fix this or not. Please advices Thank you.

Hello Tony
Thank you for your reply
I checked event log not have any error for this. I click word , excell and all ms office not have any pop. I have to add user account permission full control by list below . It not working.
- C:\Program Files\Microsoft Office
- C:\Program Files\Microsoft Office 15
I had to post this on Microsoft Community . After MS Support ask my pc join network or not i told my pc join network . He told me to post this forum.
I give you more information to try something.
I have to created new account for local computer and add new account to users group after that i try to log on local pc by use new account and try to open ms office excel , word etc.. It can open.
I have to log on to domain by account user on domain it cannot open MS office but i have to add this account user to administrators groups. It can open ms office. If i change that account to users group and try to open ms office . It cannot open and
not have pop up and error.
If you need more information please let me know. Thank you

Office 2013 cannot open documents from SharePoint 2007 with IE 11.

Hei
One of my client cannot open word documents (office 2013) from SharePoint 2007 with IE11.
Are there any compatibility issues among Office 2013/SharePoint 2007/Internet Explorer 11?
Thanks in advance.

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
In addition here's a thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
Thanks,
Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Program opens but becomes unresponsive before opening a webpage

Firefox became unresponsive earlier in the day. Used alt+ctrl+del to close it. A few hours later tried to open it again. The window opened, but it just stopped working when it tried to load the page. It didn't even try to restore the previous session. I get a blank white window that won't respond at all. I was using an older version, so I tried to get the newest version. It does the same thing. I haven't added anything new in months, possibly a year.

Hi
Thanks for your immediate knowledge sharing, ya right JSP can be accessed as it resides in the server also I understand the HTML coding is more than enough for me to understand the values I need to pass to given the input type of fields with the FORM tag.
Having understood thus far, you people mention getting the HTML code but how do I get that programatically, it is that I can load the JSP/page using URL.getConnection and open the page in the browser, one way is doing VIEW SOURCE manually and getting the code, can you educate me on how to do it programatically to view source of the displaying page on a browser?
Thanks
Raja

How to add adobe toolbar to office 2013 programs?

Some users where I work complained of having lost Adobe toolbar and right-click options after upgrading from Office 2010 to version 2013. I don't seem to find a way to adding these options back . . .

What Adobe toolbar are you referring to?

Office 2013 cannot open older files anymore (word and excel 1997-2003)!!!

on that machine in question open an elevated CMD prompt and run
SFC /SCANNOW
Report back any errors found

Hi Guys,For some reason 1 of our customers has one specific share (and folder in this share) that get all kind of big issues with the older file version from Microsoft word Microsoft Excel.
They cannot open, copy, send through mail as attachment etc. those kind of documents. First we thought it perhaps had something to do with the robocopy we did a month ago, but that seems to be to long ago (we can recover from the backup 1 day ago and those files works fine).We have already checked if word can open the files (and not get blocked withtin the potion of word) and that is default settings.We also checked recovering files back with and without the permissions from the file. Also this works both when we recover it.They now work on a vm with server 2012 R2 (hypervisor (hyper-v) is also server 2012 r2). They work with DFS, dedup and FSRM...
This topic first appeared in the Spiceworks Community

Office 2013 applications crash with Document Information Panel open

I am using Office Professional Plus 2013 to work with documents that reside in SharePoint 2010 document libraries.
The content type(s) in that SharePoint site collection are set to automatically show the Document Information Panel when opened in Office applications. By opening any of these documents in their desktop app (via browser or Skydrive Pro), I am able
to check-out and edit content; but the check-in step always crashes the application, giving a pop-up error: "An unknown errors has caused <office program> to stop working."
By choosing to NOT automatically show the Doc Info Panel for these SharePoint documents, Office 2013 programs can handle everything just fine (editing, versioning, etc.).
If I don't auto-show the Doc Info Panel, but then manually open the panel once I get inside the program, this crashes the program in the same way as before.
If I save a local copy of a document and show the Doc Info Panel in any way (auto or manual), Office 2013 crashes.
I couldn't find any postings on this error and I don't see this incompatibility listed in the
Office 2013 known issues article and was wondering if anyone has had a similar experience?

I am having the exact same issue. I have created a Custom Site Column which is defined as a CHOICE. I do not want to put in a Default so left it blanl but field must be populated. I then put this into a Document Library Content Type.
With documents that are already been uploaded and in the Library when I pull up in Office Web Apps, I can make changes to the document but when I try to save it crashes.   Also, when I pull up document and say edit in Office Web Apps there is no
way to change information in the Document Information Panel since this does not appear.   (I forgot to mention that I required DIF to display in Content Type also).
This only happens on blank column fields when trying to save. If I do a Quick EDIT of the list and change my blank Choice columns to something(I created as radio buttons) and then go through the process it works OK and will save. Not sure
if this pertains to your issue but, I just prepopulate all columns with what the should be, when a brand new document from word, excel etc is created it is created from the Desktop version of Word Excel and when IT saves to SharePoint, I get
a message to choose information to put into properties before it actually saves.
Hope this helps a little.

Opening files through network location is not working in Office 2013

Dear Colleagues!
We have faced the following problem. On our Windows 7 Professional computers were installed Office 2013 Standard. softwares. As before we have defined network locations. After the step into the folder through the dfined network location
the Word and Excel do not open the files and the base Office 2013 screen appears with the icons. If we define a shortcut onto the desktop of the computer the same way and step into this folder through the mentioned shortcut the Word and Excel 2013 opens
the files. For Exemple a pdf file opens in Acrobat Reader through the dfined network location and through the mentioned shorcut as well. It would be important to solve the file handling through network locations too.
Thanks in advance your answers.
Best regards
LAMBDA61 László

Hi,
As per the description, I understand that your Office 2013 cannot open files through a network share directly.
I would like to know that how many clients/users are affected by this in your environment. It could be some specific user account settings, that the Office applications are being affected by.
I'd first suggest you try with a new Windows user profile, then verify result.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Firefox opens multiple tabs while clicking on "Manage account" under File- Account in Office 2013 opens the right Tab and another random URL-Tab

I have office 365 installed. When I click on Manage Account under File->Accounts in office 2013, it opens 2 Tabs in Firefox.
Tab1: https://office.microsoft.com/MyAccount.aspx?ver=15&app=winword.exe&MachineKey=02011-005-827906&fromAR=1
Tab2: http://www.4a1.com/ ( which is random)
The version of firefox is 24 and set as the default browser.
Operating System: Windows 7SP1
Already contacted Internet Service provider-Optimum, also the antivirus for security concerns but could not find anything from their end respectively.
The issue occurs on Windows 8 laptop also.

Thank you for your reply.
(FYI: The above question was posted by a ''Microsoft Research Engineer'' and me since neither of us can figure out why this is happening. So the brain-bank on this is pretty big!)
I scanned with all of the above scanners. (Thank you for the links!)
I also scanned my system with Adaware, Super Antispyware, Norton Internet Security 2013, and Norton Power Eraser . . . and Kapersky v14 on the Windows 8 system)
NONE of the scanners reported anything other than the usual trackers.
Firefox was un-installed, re-installed, reverted back 4 versions ''and'' v3. Chrome shows the same result.
The Windows 8 system was wiped and restored. Office 365 was immediately re-installed and showed the SAME behavior except that the "random" 3-character URL was different . . .
. . . This extra Tab ''only'' shows up when I open any Office 2013 product to a New document or worksheet go to File>Account>Manage Account.

MICROSOFT OFFICE 2013 HOME AND BUSINESS

Hello
i just bought new microsoft office 2013 home and business licenced software .and we are using THIN CLIENT device in our premises and working remote desktop ,but after installation of msoffice the message showing
"This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on a terminal server."
it means i am facing issue with office 2013 home business that can not be used on terminal services.
so pls help me to resolve this error

Retail editions of Office can't be used on RDS/TS - only Volume Licensing editions can be used.
Recently, Office365ProPlus was updated to provide "Shared Computer Activation", but this doesn't apply to Retail editions such as H&B.
http://www.microsoft.com/licensing/about-licensing/briefs/remote-desktop-services.aspx
5. Can I install a retail or OEM version of Microsoft Office on a network server?
Microsoft Office retail (full packaged product) and original equipment manufacturer (OEM) products released in 2007 or later
do not permit network use.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2013 over Windows Server 2012 RDP World Add-On Macro/Template Error

I have a new Windows Server 2012 Remote Desktop environment for about ten users (not R2) with the latest Office 2013 Pro installed.
The users all have an add-on word template in Word for Office 2013. That add-on was installed as administrator and ONLY works as administrator.
When any other user (even if they are local administrators, domain admins, etc.) opens Word, they are immediately prompted with the following message:
"Could not load some objects because they are not available on this machine."
If a user "runs as administrator" it runs fine. Obviously, I don't want that. I have been searching and searching and thought maybe there was a group policy or Office setting someone may know that I just can't find.
Any help would be awesome! Thank you.

Hi,
Once you login with the user account which is not getting access, try the below steps and check if it helps fix the issue:
Click on start->control panel->programs and features->right click on the Office 2013 program->click on change->add or remove features-> click on the drop down arrow which is before the Microsoft Office->click on Run all from my computer->Continue.
Once completed restart the computer and then open to check if the issue occurs.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Office 2013 Programs open up staticy, unresponsive

Similar Messages

Maybe you are looking for