Office 2013 ProPlus HUP

I have (had) installed two copies of Office 2013 Proplus HUP, on my main PC and on my laptop (both Win 7).   My main PC motherboard died and I replaced it and at the same time upgraded Windows to 8.1.   I installed Office 2013 HUP again
but I can't activate it because Microsoft licencing responds that both my licences are active.   I cannot see any way to uninstall the licence for my main PC, I have tried to get to speak to someone by doing a telephone activation but you never get
to speak to a real person.  I tried to re-install Win 7 so as to try to uninstall office 2013 from my hard drive but Windows 7 only wants to do a clean install which means I lose the original Office 2013 registration and again can't uninstall.  I've
seen suggestions that this is possible through "My account" but I don't get that option when I check mine.       I've been through the Microsoft support site and when I put in my product code it says it's expired
which is odd because HUP is as far as I can tell an extension of our business licence and that is very much still active. Seems I can get support but it will cost me £65 when the software itself only cost me £8.95!!!
Two questions, 1) if I uninstall Office 2013 HUP from my laptop, does this get picked up by the Microsoft registration service and then permit me to activate it on my new main PC, 2) is there a support service in the UK from Microsoft who could help sort
this out without charging the earth?

Before answering your question, I would like to show your the FAQ below:
Q1: On how many computers can I install the software?
A: 2 computers, either 2 PCs or 2 Macs, specific to the software that was purchased.
Q2: Is Internet access required for Office?
A: Internet access is required to install and activate all the latest releases of Office suites.
More FAQ about Office 2013 HUP, visit
here.
Answer your questions:
A1: Since your previous motherboard is damaged, remove the Office 2013 related file woudn't picked up by the Microsoft registration service or permit you to activate it on your new PC. You have to activate the Office product by using the telephone
A2: Customer Service is free service which can help you by locating the appropriate answers or resources.
You may also contact here:
https://www.microsofthup.com/hupsg/contactus.aspx?culture=en-GB
Thanks.
Tony Chen
TechNet Community Support

Similar Messages

I keep getting error messages trying to download Microsoft Office 2013 ProPlus HUP

I am getting so frustrated. I have been trying to download this software for over a month. I'm not sure what else to do. I got a download link after I purchased the software through the HUP program. When I click it I get an error message that says "We're
sorry. We had a problem installing your Office program(s). Is your internet connection working? Do you have enough space on your main hard drive? Please try installing again after you have checked the above".
My internet connection is fine. I have tons of space on my hard drive. I have removed all trial versions of Office that came with the computer. I went into 'regedit' and deleted the office registry.
I even purchased the backup disc and tried that and get an error saying something like it couldn't 'mount' or something like that. I had a Microsoft tech who remoted into my computer and was trying to download it for me for over an hour and even they
gave up.
Anyone else having this issue and is there any suggestion on how to fix?
FYI, I'm using a Dell Inspiron laptop and have Windows 8.1 (recently upgraded from Windows 8). Would appreciate any help!

Hi,
Try the following steps:
1. Check windows updates.
2. Try the Microsoft Fix it in this kb to remove previous install completely:
http://support.microsoft.com/kb/2739501/en-us
3. Reboot.
4. Try installing again.
This seems helpful on the issue.
As always, thank you for your suggestion, Don:)
Regards,
Melon Chen
TechNet Community Support

Office Store not working in Office 2013 ProPlus

I have few policies set up for managing our network deployment of Office 2013 ProPlus. Pretty standard things like disabling the first time run movie, disabling the office start screen, and disabling OneDrive. I actually made most of these changes through
the registry as well.
Now, it seems as though the Office Store is disabled but I have no recollection of specifically disabling such a feature nor could I find a registry or GPO which does disable it. I even undid many of the registries I use on a test bench but still could not
get the Office Store functionality back. We've had Office 2013 rolled out on our network for almost a year, and it's taken this long for 1 person of 150 members of staff to notice that the Dictionaries feature is not working due to Office Store not working.
I feel a bit daft posting something seemingly so trivial on TechNet, but half an hour on Google didn't turn up anything relevant that I wasn't already aware of.
Many thanks in advance.

Hi,
Please check if you have disabled the option of "Don't allow any apps to start" and "Don't allow apps from the Office Store to start" in Office Trust Center.
Location: FILE->Options->Trust Center->Trusted App Catalogs
GPO settings for these options:
Block Apps for Office
Block the Office Store
Location: User Configuration->Administrative Templates->Microsoft Office 2013->Security Settings->Trust Center->Trusted Catalogs
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

How to get user Office 2013 ProPlus activation information?

We have Office 365 E3 License. We have assign to a over 15,000 user with Office 2013
ProPlus license. Now we would like to find out which are user activated the
Office 2013 ProPlus product in Office 365. Is there a way to get this report via PowerShell?

We have Office 365 E3 License. We have assign to a over 15,000 user with Office 2013
ProPlus license. Now we would like to find out which are user activated the
Office 2013 ProPlus product in Office 365. Is there a way to get this report via PowerShell?
No. It is not possible for admin to get this data at all, in any way, from anywhere. Only the individual user can examine their activations/consumption.
http://blogs.technet.com/b/office_resource_kit/archive/2014/01/17/office-365-proplus-multiple-devices-and-de-activation.aspx
http://community.office365.com/en-us/f/148/t/274701.aspx
http://blogs.technet.com/b/office_resource_kit/archive/2012/11/28/managing-office-365-proplus-installations-activating-deactivating-and-reactivating.aspx
http://serverfault.com/questions/638619/office-365-how-to-get-a-report-of-office-installs-per-user
Don
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Activating MS Office 2013 ProPlus via KMS running on the same server

Given: Microsoft Windows Server 2008 R2 Enterprise 64-bit, all the latest security updates applied.
KMS service set up and running, all the recommended updates applied (to handle possible activation issues for Windows 8 etc)
Microsoft Office 2013 Standard deployed on the server mentioned above and on workstations on intranet, volume licensing in effect (proper KMS key for activation of Microsoft Ofice 2013 has been entered).
Problem: I can't activate MS Office 2013 installation running on the same server where KMS service is being run.
There are no entries in KMS event log related to this failure.
Everything was restarted, reinstalled etc several times already (including installing 32-bit and 64-bit versions of the Office).
Output of slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD:
Windows Script Host
Software licensing service version: 6.1.7601.17946
Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-xxxx-xxxx-xxxxxxxxxxxx
Extended PID: 55041-00206-234-486666-03-xxxx-xxxx.xxxx-xxxxxxx
Installation ID: 01683679734050124078134659xxxxxxxxxxxxxxxxxxxxxxxxxxx
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/05/2015 10:00:12 AM
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
OK
Output of cscript ospp.vbs /dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
SKU ID: b13afb38-cd79-4ae5-xxxx-xxxxxxxxxxxx
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004f00c
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x4004f00c
Last 5 characters of installed product key: GVGXT
DNS auto-discovery: KMS name not available
Activation Interval: 120 minutes
Renewal Interval: 10080 minutes
KMS host caching: Enabled
---Exiting-----------------------------

Given: Microsoft Windows Server 2008 R2 Enterprise 64-bit, all the latest security updates applied.
KMS service set up and running, all the recommended updates applied (to handle possible activation issues for Windows 8 etc)
Microsoft Office 2013 Standard deployed on the server mentioned above and on workstations on intranet, volume licensing in effect (proper KMS key for activation of Microsoft Ofice 2013 has been entered).
Problem: I can't activate MS Office 2013 installation running on the same server where KMS service is being run.
There are no entries in KMS event log related to this failure.
Everything was restarted, reinstalled etc several times already (including installing 32-bit and 64-bit versions of the Office).
Output of slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD:
Windows Script Host
Software licensing service version: 6.1.7601.17946
Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-xxxx-xxxx-xxxxxxxxxxxx
Extended PID: 55041-00206-234-486666-03-xxxx-xxxx.xxxx-xxxxxxx
Installation ID: 01683679734050124078134659xxxxxxxxxxxxxxxxxxxxxxxxxxx
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/05/2015 10:00:12 AM
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
OK
Output of cscript ospp.vbs /dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
SKU ID: b13afb38-cd79-4ae5-xxxx-xxxxxxxxxxxx
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004f00c
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x4004f00c
Last 5 characters of installed product key: GVGXT
DNS auto-discovery: KMS name not available
Activation Interval: 120 minutes
Renewal Interval: 10080 minutes
KMS host caching: Enabled
---Exiting-----------------------------

Error when trying to activate Office 2013 ProPlus - (0x80070005)

Have been receiving this error message for 2 days when trying to activate Office 2013.
Please note that I do not have the option to run Office as Administrator.
ISV using VB.net and SQL Server Express

Hi,
The suggestion I would like to provide was to run Office as administrator. By "I do not have the option to run Office as Administrator", did you mean you couldn't see the option or something else?
To run an Office application as administrator, we need to find the application shortcut, right click on it, then click "Run as administrator".
For the error message you provided, I also suggest you run the System File Checker to run the sfc /scannow command to scan all protected system files and replace the incorrect versions with the correct Microsoft versions.
For a Windows 7 PC
1. Click Start > All Programs >
Accessories, and then right-click Command Prompt and choose
Run as administrator.
2. In the command prompt, type sfc /scannow and press Enter.
3. When the system scan is complete, try to install Office again.
For a Windows 8 PC
1. Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click
Search.)
2. Enter command prompt in the search box.
3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click
Run as administrator.
4. In the Administrator: Command Prompt window, type sfc /scannow
press Enter.
5. When the system scan is complete, try to install Office again.
I hope the information is helpful.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Deploy Office 2013 ProPlus Updates SCCM App-V

Hi,
I'm trying App-V and building the Office 2013 Pro Plus package worked fine, and to stop slow starting of applications I am (at the moment) looking at deploying App-V packages to stations during OSD in SCCM 2012 R2. Deploying the applications is working
great this way, except I can't find any information on how to deploy office updates to the App-V packages as they are released.
Usually with Office deployed the traditional way office updates are deployed through Software updates in SCCM. But this doesn't happen when Office is deployed as an App-V package. I don't really want to "stream" the packages to the
internal stations. Is there a way to automatically send out the updates to update the App-V office package that has been deployed to stations using the Install Application step of an SCCM OSD Task Sequence? (Preferably Automated).
Thanks,
Andy

As stated, you just have to generate and deploy a new Office package. Thankfully the client is clever enough to only stream down the blocks that have changed so you don't have to wait for users to re-download the entire package in order to apply the update!
Deploying Office as App-V is fine... until you come across an application that integrates with Office but is incompatible with App-V. Also managing plugins with connection groups is difficult. I always recommend deploying Office locally unless you have good
reasons to do otherwise.
Dan Gough - UK App-V MVP
Blog: packageology.com
Twitter: @packageologist
LinkedIn

Lync Client 2013 64bit instantly crashes before sign-on || Office 2013 ProPlus 64bit & Windows 8.1 Enterprise 64bit

I have a problem with my Lync Client. It simply crashes before the sing-on with following error appearing in application log:
Faulting application name: lync.exe, version: 15.0.4623.1000, time stamp: 0x53728995
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe06d7363
Fault offset: 0x0000000000005bf8
Faulting process id: 0xc4c
Faulting application start time: 0x01cfa58adb7a455e
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 1a57ee5a-117e-11e4-825d-28d244607082
Faulting package full name:
Faulting package-relative application ID:
As the faulting module path is not pointing to a conflicting Bluetooth driver or anything, how to troubleshoot what software is conflicting this?
Needless to say I've done all basic steps; reinstalling the office, updating with all the latest Office & Windows patces, repairing it, tried it with another / empty user account, etc. This is a new machine with clean Windows installation without OEM
crippleware. Before I just uninstall everything but Office from this machine, how do I point a problem resulting a kernelbase.dll faulting?
Only clients "Starting..." screen is showing before the crash.

Please check if Word, Excel work correctly.
Check if Lync 2013 works on other computer installed using the same installation media.
Lisa Zheng
TechNet Community Support

Standalone Versión of office 2013 proplus

Hi everyone!
i'm having troubles during installation of office professional plus. i entered the portal, download the online installer and run it but when the installation reaches the 70% more or less.. gets hanged, i left it for two days and it didn't finished nor advanced.
Is there a way to order a CD (or several CD's) for it's installation offline?? or a way to download a standalone version??
Thanks!

It sounds like you are using Office365ProPlus (since Office2013ProfessionalPlus does not offer any online installer).
For Office365ProPlus, you can use the ODT to download the installation sources and then deploy those:
https://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2013 app-v packages

In this article, http://blogs.windows.com/itpro/2013/12/02/announcing-mdop-2013-r2/   I see mention of an Office version called "Office 2013 ProPlus
App-V Package".    Is this a download? I don't see it available as one when I login to my VLSC site.
We plan to install Office 2013 pro plus VLA LOCALLY (on C:) in our vdisk for virtual machines, but will want to stream Visio,Project,Access 2013 to our users' VMs, using App-V.    (We used to use Citrix XenApp to stream them)
In the Citrix world, "streaming" is the opposite of Publishing or Hosting (running the app ON the server). Streaming means it copies over the files to the user's C: drive on their VM when they launch the appl.
Please advise.

Hi,
As far as I know, Microsoft Office 2013 App-V packages are created by using the Office Deployment Tool (ODT). The created packages may have Subscription Licensing or Volume Licensing.
You need to download Office applications through the ODT first, then convert it into an Office 2013 App-V package with ODT tool.
For more details, please refer to this KB article:
http://support.microsoft.com/kb/2915745/en-us
More reference:
Supported scenarios for deploying Microsoft Office as an App-V package:
http://support.microsoft.com/kb/2772509/en-us
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

SCCM 2012: Office 2013 click to run deploy?

Hi,
We would like to run Office 2013 next to Office 2010. Therefore the click-to-run option (app-v is only possible for Office 2013 ProPlus) looks the way to go.
I found a nice guide a Office 2013 Plus “Click to run” Deploy in SCCM:
http://www.peters.com/Blogs/Lists/Posts/Post.aspx?ID=90 However (posted it also on the site), can I use the /admin to generate the configuration.xml instead and use it within SCCM 2012 deploy?
J
Jan Hoedt

No. Click-to-run does not use the traditional Office setup methodology and thus does not have the same configuration options. More info at
http://technet.microsoft.com/en-us/library/jj219420(v=office.15).aspx
Jason | http://blog.configmgrftw.com | @jasonsandys

Office 2013 Professional Plus - 32 bit Deployment takes an unacceptable time to deploy in SCCM 2012 - SP1 CU3

We recently migrated over to SCCM 2012 SP1 - CU3 the first of the year from SCCM 2007 SP2. We have used SCCM in the past to deploy Office 2010 and had deployed Office 2013 to our IT Dept. before moving over to SCCM 2012. The deployment went as
expected. Now that we are ready to start deploying Office 2013 to our corporate workstations, the deployment time is running 4.5 hours to 5.5 hours from the local site server DP. I am afraid to find out what time we are looking at for remote DP's.
The three factors that are different is that our SCCM site server is virtual, it is running 2012 for the OS, and obviously SCCM 2012-SP1 - CU3. We are using the same package source files. Previous to a successful deployment we were
seeing hash mismatch errors which MS support pointed us to the nic driver on the VM was using E1000E and to change it to a VMX something driver.
So I guess my question is anyone else out there deploying Office 2013 ProPlus - 32 bit from this type of environment? Our previous deployment time for office was a little over an hour (not five hours). Any suggestions where to look to improve
the deployment time?
I am expected to deploy this in one week and have been working on these issues for weeks.

I see now that you are using a combination of scripts and ConfigMgr package/program.
The AppEnforce.log file is for use with the new ConfigMgr Application model.
Is there any reason that you don't use the new model for deploying Office 2013? It's a single step process and perfect for it. If you use the Office Customisation Tool you can customise what you like. The process will then uninstall Office 2010 and install
Office 2013.
This is how you do it
http://www.gerryhampsoncm.blogspot.ie/2013/03/sccm-2012-sp1-step-by-step-guide-part_9368.html
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

App-V Office 2013/Office 365?

Hi,
In order to App-v Office 2013, apparently you need Office 365 ProPlus? How to get it, we do have Office 2013 ProPlus but that's not sufficient? Don't get what the difference is actually.
Note: we don't want to use Office 2013 click-n-run.
J.
Jan Hoedt
Note: the click-n-run doesn't give the option to mention you Exchange server, the junk folder used in Outlook etc., that's what we really need (just as the setup.exe /admin option in Office.

The difference between Office 365 ProPlus and Office Professional Plus 2013 is licensing only as the text you've quoted shows and as Rory has provided details on as well.
This is separate from how you deploy Office. With either Office 365 or Office 2013 you can choose to use a standard installation or the Office Deployment Tool (App-V). Office 365 also provides the Click-to-Run version which you download from the Office 365
site.
If you have licensed Office 365, but want to use the Volume License media, you may have to purchase the media separately (which is really a download from the Volume License site). You may be required to purchase the minimum of 5 VL licenses to get access
to the media, but check with a Microsoft licensing expert for clarification.
The only supported method of deploying Office 2013 / Office 365 with App-V is via the Office Deployment Tool. This means that you can't use the VL media (SETUP /ADMIN) to create a configuration and capture that with the Sequencer.
See these articles for more info:
https://support.microsoft.com/kb/2772509 (Rory has already posted this one)
http://support.microsoft.com/kb/2915745
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
Twitter:
@stealthpuppy | Blog:
stealthpuppy.com |
The Definitive Guide to Delivering Microsoft Office with App-V

Office 2013 Pro Plus won't uninstall from Windows 7

Hello,
I'm currently testing Office 2013 ProPlus before rolling it out company wide. I've used the ODT tool to install Office 2013 ProPlus and it works fine. Now I want to test an uninstall just to be certain there aren't any gotchas once it's in production
and I would need to uninstall for any reason. This is the content of the configuration file I used for the uninstall.
<Configuration>
    <Remove>
      <Product ID="O365ProPlusRetail" />
    </Remove>
<Display Level="Full" />
    <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
When I run it, it gives me a window asking if I want to remove it. I select yes, it shows progress of steps 1 -4, says it's removed Office and I need to restart. I restart and the entire Office suite is still there and functional.
All shortcuts are still on the taskbar and everything runs fine.
I also have Project 2013 and Visio 2013 installed but these are standard volume licenses and were installed using .MSI not click to run. For this reason I don't want to use the Uninstall Office Fixit tool as I don't want to remove these applications
just the Office 2013 ProPlus. Does anyone have any ideas?
Thanks

Hello,
I'm currently testing Office 2013 ProPlus before rolling it out company wide. I've used the ODT tool to install Office 2013 ProPlus and it works fine. Now I want to test an uninstall just to be certain there aren't any gotchas once it's in production
and I would need to uninstall for any reason. This is the content of the configuration file I used for the uninstall.
<Configuration>
    <Remove>
      <Product ID="O365ProPlusRetail" />
    </Remove>
<Display Level="Full" />
    <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
When I run it, it gives me a window asking if I want to remove it. I select yes, it shows progress of steps 1 -4, says it's removed Office and I need to restart. I restart and the entire Office suite is still there and functional.
All shortcuts are still on the taskbar and everything runs fine.
I also have Project 2013 and Visio 2013 installed but these are standard volume licenses and were installed using .MSI not click to run. For this reason I don't want to use the Uninstall Office Fixit tool as I don't want to remove these applications
just the Office 2013 ProPlus. Does anyone have any ideas?
Thanks
Your syntax looks ok to me. I have done something similar without this issue you're having.
Does the ODT setup logfile reveal anything ?
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Propluser.cab missing when trying to install office 2013 pro plus

I have Office 2007 Enterprise on 2 computers and am trying to install Office professional Plus 2013 on Win 7 machines...On both I am getting request to find missing file
ProPlus.ww\proplsww.cab
I cant find it anywhere including an Office ultimate 2007 Cd install disc
Please HELP

Hi tobytyler9655，
ProPlusWW.cab is a file from Office Pro Plus installation.
Since ProPlusWW.cab is missing, the installation resource may be damaged. You can download the install resource from Microsoft website and reinstall it.
http://office.microsoft.com/en-us/products/download-back-up-restore-microsoft-office-products-FX103427465.aspx
If still unable to install Office 2013, we can perform a clean boot to remove conflict with other applications.
About how to perform a clean boot:
http://support.microsoft.com/kb/929135/en-us
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 ProPlus HUP

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