Office 2013 - "Server Versions could not be retrieved"

Question

Hi all,
is there a reason why in case of spaces in the site url the previous versions of office documents could not be retrieved in the corresponding office program under file?
It all works fine with a site that does not have spaces in the url. When renaming the site (with blank in url) it only comes up with the message "Server versions could not be retrieved".
Backstage Area without blanks in the URL
Backstage area with blanks inside the URL:
System: SharePoint 2010 Version: 14.0.7108.5000
Office 2013 Version: 15.0.4551.1509 MSO 15.0.4551.1007 32bit
Thanks for any help!

Answer 1

Hi fluxxer,
According to your description, my understanding is that you got an error when you used Office 2013 to open the document in a library at SharePoint 2010 site whose url contained the spaces.
I did a test as the followings:
Open a site and create a new subsite named ‘testforblank’, the url is
http://sp:3878/testforblank/
Then upload some word and excel files to SharedDcoument library in the subsite
Then open these files with Office 2013, everything was fine
Change the URl to http://sp:3878/test for blank/
Open these files with Office 2013, everything also was fine
Then I created a new subsite , the url is
http://sp:3878/test blank/
Reproduced the step 2-3, everything was fine
Please clear the data cache:
IE: Internet Options->Delete browsing history on exit
Office: Office 2013 Upload Center, select ‘All Cached Files’ after ‘Refresh’, then click on Action->Discard
After clearing data cache, test it again, compare the result.
I hope this helps.
Thanks,
Wendy
Forum Support
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Wendy Li
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