Office 2013 Updates Error - Mapped Drive

Event ID 11327
Product: Microsoft Office Professional Plus 2013 -- Error 1327. Invalid Drive: V:\
Event ID 1023:
Product: Microsoft Office Professional Plus 2013 - Update 'Update for Microsoft Office 2013 (KB2956177) 32-Bit Edition' could not be installed. Error code 1603
Error within Software Center: The software change returned error code 0x80070643.
These errors only occur while updating through SCCM 2012 R2 automatic software updates. I can download the update directly from the Microsoft site and install without any errors. I am a new to SCCM, but was able to push out updates for Windows 7 and Office
2010 without errors. After further testing I found that editing the Office 2013 install with the customization tool would allow the update to run. My MSP file custom install has "Remove Files" set to delete links on a mapped network drive (V:\).
I am not sure how Office 2013 updates through SCCM (only) would care about a custom install portion that should be unrelated.
I plan to exclude the V drive file removals from the custom install and just do it from a script. However, I am not sure what to do about updating the machines which currently have 2013 installed and constantly error while updating through SCCM.

you are getting into different things here. Creating the ADR and runs every-time ? Microsoft do not release patches everyday and there is no point running the ADR everytime.coming to the question , how did you create and update the MSP for the Office Update
file ? using ADR ,for deploying the updates,you will not have facility to control the command line options . for the drive letter issue (Product:
Microsoft Office Professional Plus 2013 -- Error 1327), you can refer
http://support.microsoft.com/en-us/kb/327763. you can try installing the MS office 2013 on a PC without any drive mappings and try the update. I suppose the issue could be with the drive mapping something related.
Eswar Koneti | Configmgr blog:
www.eskonr.com | Linkedin: Eswar Koneti
| Twitter: Eskonr

Similar Messages

  • Office 2013 updates fail on computers with Access 2013 installed

    I have about 10 workstations with the combination of Windows 7 enterprise 32 bit, Access 2013 and Office 2007 installed.
    SCCM offers up both Office 2007 and Office 2013 updates to these machines, but the Office 2013 updates, fail to install.
    The same thing happens when I go to Microsoft updates and manually install the required Office 2013 updates.
    I read that one of the updates required Office 2013 sp1.
    But when I downloaded it, it won't install:  KB2817430 "The expected version of this product was not found on the system."
    This is the second month I've had the failures. I removed KB2878316 and KB2889927 from my deployments and packages to stop repeated install attempts.
    But this month I've got a new on failing, KB2899493.
    Is there a way around this problem?

    Thanks, I couldn't really find anything but it looks as though this could be just the way it is.
    from http://support.microsoft.com/kb/2784668
    When you start a version of Access on a computer that has multiple versions of Access installed, the Windows Installer may start, and
    a message that states that the Windows Installer is preparing to install Access may be displayed before Access starts.
    Every time that you start Access 2003, Access 2007, or Access 2010 after you use Access 2013, the Windows Installer repair operation registers
    that version of Access. Similarly, the Windows Installer repair operation registers Access 2010 every time that you start it after you use an earlier version of Access. This does not occur when you start Access 2002, nor does it occur when you start the same
    version of Access again. 
    Is this likely to also apply even when running App-V?

  • Windows 8.1 system with new Office 2013 install not pulling down any Office 2013 updates from my SCCM 2012 SP1 server

    Hi,
    I've just setup a new Windows 8.1 system and added to my SCCM 2012 SP1 server and all is good and it pulled down all the correct Windows updates and pulls down automatically the FEP updates that are distributed from SCCM 2012 daily. 
    I just installed Office 2013 on this system and have activated it as necessary.  The problem is that the system doesn't seem to be pulling down any of the Office 2013 updates that have distributed thru SCCM.  I have other systems with
    Office 2013 installed and they have pulled down Office 2013 updates in the past when I published them.
    If I look at the Office 2013 updates in the SCCM console software section, I can see that for example it shows that Office 2013 SP1 (x86) is needed by one system and installed on 8 other systems and shows as downloaded and deployed.
    I've restarted the new system multiple times and also tried to force a software update check from the Configuration Manager applet but nothing seems to happen.
    What can I check to try and determine what the problem is?
    Thanks in advance,
    Nick

    Yes, the 8.1 system is a member of collection where the update deployment is targeted.
    Are there any specific logs I should check in the client?  If I check the WindowsUpdate.log I can see messages about the machine pulling down the FEP updates but that's all it appears to be doing.
    in CCM\logs, focus on the updatehandler and updatedeployment, to begin with
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • MS Office 2013 Standard Error Code: 25004 on Windows Server 2012 R2

    We are doing some server maintenance and upgrades for one of our servers here at work. When trying to install MS Office 2013 Standard from a Volume License we are getting the error 25004 which states the installation cannot go through due to a previous
    installation of office on computer from a trial license. Everything has been removed and we've follow numerous steps to remove files in order to get the installation to reach 100%. Unfortunately every step we've taken we are still getting the error 25004.
    We've ran Microsoft FixIt as well as followed the steps from numerous articles here.  Please if anyone has experience and solved this issue respond back with the solution. As of now this server is down due to installation failure of office.

    The 25004 is normally associated with trying to re-installa trial on a machine that has had that trial installed. But you say that is not the case
    Did you just click "Run" directly when you try the Fixit tool? The Fix It tool
    might not work if you click "Run" directly, Please try to save the Fix it tool locally and then use it. Even if you think you don't have Microsoft Office installed, run it anyways.
    You might also need to try the manual removal steps given in
    http://support.microsoft.com/kb/2739501? If you’ve tried only the Fixit so far, try the manual removal steps now. Then restart and reinstall.
    This might be helpful:
    http://answers.microsoft.com/en-us/office/forum/office_2013_release-visio/visio-install-fails-error-25004-system-error/e3663e9a-a112-487d-9e81-7a33cc2783fe
    Ashish

  • Office 2013 update KB 2726958 Problem

    Our pcs applied the latest round of Windows Updates yesterday and the Office Update KB2726958 caused the macros in Excel 2013 spreadsheets to stop working. Uninstalling just this update returned full functionality to Excel.
    These are all Windows 7 64 bit machines connected to an AD domain with 32-bit Office 2013 Professional or Pro Plus.
    Any machine that had applied the latest updates released on Tuesday suffered from this problem. Opening a .xlsm spreadsheet looked fine but users were unable to click on Macro buttons to e.g. load a userform.
    I have spent 28 minutes on the phone trying to speak to somebody, anybody, in Support but no-one was interested so I am trying this forum instead.

    Performing the steps in the link (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2014/12/13/forms-controls-stop-working-after-december-2014-updates-.aspx) does
    restore the ability to run button driven macros as well as add controls and buttons.
    However, a task as simple as:
    Creating a new workbook.
    Saving as macro enabled workbook.
    Adding ActiveX form toggle button.
    Adding: msgbox "Toggle this!" to the change even of the newly added toggle button.
    Saving the workbook.
    Everything works great on this machine.
     When the workbook is opened on another machine (I've tried several that can open and use other macro enabled workbooks with buttons and such.), the button appears, but the button and macro are not functional.  Deleting the sheet
    in the workbook causes Excel to crash. 
    Once I uninstalled KB2726958 on the machine where the workbook is created, I am able to perform the above with no issues.  Of course, this is a temporary work around that will be clobbered by policy driven Windows /Office Updates the next time I restart. 
    HALP!
    MrMikeV

  • Stream 7 - MS Office 2013 install to different drive when setting up Office 365 free subscription

    Ok - set up my free Office 365 subscription, and got Office 2013 downloaded - to my C: drive (the internal eMMC).  I want those programs installed on my microsd (drive D.  I got no option to do this when it downloaded.
    Is it possible to re-download Office 2013, and re-install it to my D: drive?

    As default, Stream 7 only have one partition installed (drive C: only).
    MS also have some answers here:
    http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/i-want-office-201...

  • Office 2013 Pro - Error Message - I cannot set Office 2013 as the default mail client

    I have a number of PCs on a single domain in the same office all running Windows 7 Pro.  Some at 64 bit and some are 32 bit depending on their age.
    My issue is that on upgrading from Officer 2010 Pro to Office 2013 Pro, the only application I have a problem with is Outlook 2013, and only on the 64 bit machines.   The upgrade on 32 bit machine goes perfectly.   On both I install the
    32 bit version of Office 2013 as per the MS notes.
    When the 64 bit machines reboot and the user logs on I get the message, sometimes twice:
    Either there is no default mail client or the current mail client cannot fulfil the message request. Please run Microsoft Office Outlook and set it as the default mail client.
    OK, so this should be straight forward:
    I set outlook at the default mail client and associate all file with it from Outlook\File\Option.  Nope.  That does not work.
    I go through default programs and set the default mail client as Office 2013 and associate all file with it from Outlook.   Nope.  That does not work.
    I check the registry and it shows that the 64 bit or 32 bit reversion is the default mail client.  So that does not help.
    I install the 64 bit version instead of the 32 bit version. Nope.  That does not work.
    I clean the registry and temp file.  Nope.  That does not work.
    I set a new mail profile for the user. Nope.  That does not work.
    Odd that it only upgrades smoothly on the 32 bit machines.   
    Has anyone got any ideas?   All the suggested fixes on this forum do not fix this issue.

    Hello.
    Same problem, nothing Works!!!
    Help please, really frustrated and angry.
    Added written above   I tried:
    Uninstalled with the Microsoft fix uninstall
    and reinstall. This does not work.
    Contact the phone technical support. This
    does not work.
    Addin,s does not work. Adobe, iCloud Addin ....  does not work.
    'Send email to'   menu   does not work.
    No application communicates with
    Outlook, no Microsoft  or third  apps.
    I can only send and receive emails
    from within Outlook.
    This program is lousy, any
    possibility that my money back.
    Thanks

  • Microsoft Office 2013 Outlook errors due to it wants to connect to MS exchange

    Every time I try to load Outlook 2013 it gives me an error: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action and when I click on it, it keeps going in a loop. What to do to correct it will
    not launch without exchange server and I have it. Any suggestions? And I download MS Exchange 2010 SP1x64 still nothing

    Same issue here.  I have the Surface Pro and only one Outlook Exchange Server account will connect.  They other one gives the same Microsoft Exchange is unavailable error.  The funny part is that these are both work email accounts that connect
    to the same server, but one works and the other does not.  I can ping the server no problem.  
    I have spent probably a total of 15 hours on the phone with Microsoft Office CS.  There's 15 hours I will never get back.  To say they were useless would be an understatement.  Half the time they just took down the issues and then said I had
    reached the wrong department and transferred me.  I got transferred 11 times on one phone call.  No one even tried to help.
    So unless Microsoft can come up with a solution to this I am taking the Surface Pro back.  This is really disappointing.  I was really hoping that Microsoft could be an alternative the Apple Universe.  Seems like they chose gimickery over
    functionality.  Windows 8 looks pretty and does some neat stuff, but sending and receiving emails is the most basic of the basics you expect from your PC.
    If anyone has a solution from Microsoft please post it here.  

  • Office 2010 update error Code 80070663 on Window 8.1: Roiscan VB Script states an error on 1a1f08c.msp

    Hi, trying to get 7 updates onto MS Office 2010, getting a repeated 80070663 error. Running Win 8.1. Executed Robust Inventory Scan and got the following:
    Review Items
    ============
    Error:                       OpenDatabase failed to open .msp file C:\WINDOWS\Installer\1a1f08c.msp
    Any idea what next move should be? Tried for a reinstall, but but downloader runs for a while then says an error has been found and it shuts down... 

    Jake, did you ever find a solution to your problem? I'm afraid I can't help if you didn't, but I'm experiencing the same problem.
    I also run Vista and had no problems until recently when I had an installation failure on 12th April 2014 for the same two updates:
    Microsoft .NET Framework 3.5 Family Update (KB959209) x86 - (Installation status: Failed. Error details: Code 80070663)
    Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243) - (Installation status: Failed. Error details: Code 64C)
    I don't know whether it's these updates that caused the problem or an earlier update that has stopped these updates been installed.  The PC is generally working but Word & Excel don't load any more. I get a 'Preparing to install' popup follwed by
    the message: 'This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.'
    If you did find a solution or any one else knows of one then I'd be very grateful.
    Dave.

  • ITunes 7 update error - "Invalid Drive E:\"

    I just updated iTunes. Once the installation was done and I restarted my computer I tried to open iTunes and got an error message that stated "Invalid Drive E:\" and then shut down the operation. I cannot get iTunes to work, but QuickTime seems to be okay.
    I tried to reinstall an older version of iTunes but I was not allowed to do this.
    Help!?!
    CMJ
    Dell Inspiron 400 laptop   Windows XP  

    okay, with that one, let's try the InstallShield advice for the 1327 Invalid Drive error:
    Error 1327 Invalid Drive

  • Office 2013 preview error - There was a problem sending the command to the program

    When I launch excel from a document on my desktop I get the above error. I can launch excel directly and find the document and open it with no problems but not directly from the link

    Hi,
    The issue will occur when the Ignore other applications that use Dynamic Data Exchange (DDE)
    option has been set in Excel.
    In Excel 2013, you can find the option by: File > Options > Advanced > under General section.
    Cancel the option and then try opening the links again.
    Best regards,
    Rex Zhang
    TechNet Community Support

  • Office 2013 latest update broke new profile creation on all network computers

    Hi,
    Reporting a bug here!
    Setup details:
    We're using samba 3 as our backend and all workstation are Windows 7 Pro x64.
    Office 2013 Home and Business Retail (en-us) Click 2 Run version
    Context:
    Deployed to the whole network of one of our client using the Office Deployement Tool.
    We update their base update (no updates) to the latest update 15.0.4569.1508
    Everything was working alright after initial Office 2013 installation with no updates. After updating the all the PCs to the latest version as of 31/03/2014, the user profile creation broke for newly created user.
    Symptoms and causes:
    Trying to log on as a new user on the machine would give the following error on Logon before automatically loging off because it cannot copy the following file to the new user profile:
    D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_00.sqm
    D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm
    D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_02.sqm
    The Bici folder has Read and Execute permissions for everyone but the _XX.sqm files inside only have permissions (Full Control) for SYSTEM and Administrators and LOCAL SERVICE with the all permissions EXCEPT:
    - FULL CONTROL
    - TRAVERSE FOLDERS/EXECUTE FILES
    - CHANGE PERMISSIONS
    - TAKE OWNERSHIP
    Solution:
    I gave "everyone" Read and Execute permission on those files and the new user could log in and his profile got created alright.
    The files with broken permissions time stamp shows they've been modified during the Office 2013 update and Bici seems to be a OneDrive related service. This bug should get fixed ASAP.
    Event log error:
    Windows cannot copy file \\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm to location \\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm. This error may be caused by network problems or insufficient security rights.
     DETAIL - Access is denied.
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-User Profiles General" Guid="{DB00DFB6-29F9-4A9C-9B3B-1F4F9E7D9770}" />
      <EventID>1509</EventID>
      <Version>0</Version>
      <Level>3</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8000000000000000</Keywords>
      <TimeCreated SystemTime="2014-04-04T07:15:51.922563800Z" />
      <EventRecordID>9615</EventRecordID>
      <Correlation />
      <Execution ProcessID="940" ThreadID="1764" />
      <Channel>Application</Channel>
      <Computer>F00241D1DAAAD</Computer>
      <Security UserID="S-1-5-21-1582357797-4105456612-768596941-1206" />
      </System>
    - <EventData Name="EVENT_COPYERROR">
      <Data Name="Source">\\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
      <Data Name="Target">\\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
      <Data Name="Error">Access is denied.</Data>
      </EventData>
      </Event>

    Hi dude,
    I appreciate that your sharing your experience and solution here. And, I would report it through our internal channel. Thanks again. 
    Tony Chen
    TechNet Community Support

  • Office 2013, click icon nothing happens, no errors, no eventlog, MANY clients with this issue

    We're an IT solutions provider for companies of all sizes as well, as residential users, and we've been plagued by a new Microsoft-caused issue that's seriously affecting our client's perception of us since it seems like 'you didn't fix it the first
    time' or 'you sold us the computer', so it's our responsibility to fix for free.
    We've experienced this with 17 people so far, ranging from residential clients with systems that have come from big box stores and from systems we've sold with Microsoft Office 2013 and basically the entire suite stops working.
    If you click an icon, you may see an hour glass for a few seconds and nothing happens (but usually nothing happens at all, as though you didn't click it).
    Diagnostic steps:
    No errors in eventlog, neither under system or application.
    No third party add-ins, sometimes it's a stock install on a new / fresh system.
    Starting Microsoft Office applications in safe mode, like winword /safe, has no effect.
    A quick repair or an online repair will not resolve the issue, it will say it's done but issue still exists.
    Microsoft Office 2013 cannot be uninstalled, we always receive the same error code: 0-4
    Some systems do not have third party antivirus, some are simply using Microsoft Security Essentials.
    This affects all Microsoft Office applications, including Outlook.
    Makes no difference if you use another user account or run-as admin.
    All Microsoft Office 2013 updates have been installed.
    The installation source is undetermined but recent issues stemmed from a physical media (.ISO) install from Microsoft's latest source.
    You cannot start the software by clicking on documents created with Office applications.
    The only way to remove Microsoft Office 2013 is with the removal tool "O15CTRRemove.diagcab".
    The problem returns after a random period of days and no client can relay the actual cause of the issue, it seems random in nature. After the issue is experienced, we go through the same steps including the necessity to utilize the removal tool.  
    This seems to be a new issue that's come out of the blue within the past few weeks, at least on our end. When 17 random people call out of the blue with the same problem, it suggests it's Windows Update related.
    I'm really hoping someone has some insight into this Microsoft glitch and knows of a secret hotfix or special trick to prevent it. I attempted to call Microsoft and it would be more enjoyable to punch a concrete wall since you're dealing with useless people
    in a foreign country who can't really comprehend the seriousness or technicality of the issue, and don't really care, and aren't skilled enough to provide
    insight.
    Does anyone know about this problem?

    Thank you for the reply.
    I understand the flash you are receiving while launching Excel or Word is very fast. However just wanted to check if it is possible to get a screenshot of it.
    Also, are you able to work fine on Excel or Word even after receiving the flash.
    It seems the Office installation might have not been done properly.
    There is a possibility, everytime you Uninstall any application, there are still some patches left behind which could cause an issue while Installing the same application again or even after Installation is successful, it sometimes gives
    issue while launching the application.
    If you want to give a try, you may try to Uninstall the product using Offscrub by clicking on the below link & then can have a fresh installation again.
    http://support.microsoft.com/kb/2739501
    Please let me know the status update once done
    Abhijeet, the box flash happens too fast for me to capture a screenshot of it but I believe it's similar to the smaller box activation process (enter your email).
    Word and Excel work fine whenever this is observed.
    I'm skeptical that this is a "not done properly" kind of scenario, especially when it applies to so many people and many have brand new computers. How can you take a Microsoft Office disc and install it improperly on a new PC? Or how can a person
    go through Microsoft's https://officesetup.getmicrosoftkey.com/ setup, use the software for months and suddenly it stops working? If this is a 'not done properly' scenario, then this is a failing of Microsoft's
    installation source. I can't reiterate this enough, the software works fine for people since installation date and then randomly stops working at a much later date (but many of them failed last month and this is a newer issue).
    I'm starting to get frustrated again as I'd already stated we've used your linked removal tool in my first post and the problem has returned for another user by which I'd used it and reinstalled the product. The client who's PC we have now, one we'd sold
    them, needs to be returned to them and while Microsoft Office is currently working, I was told that if this happens again, they're "going to throw the f#(*@ computer in the river". No joke.
    If we're at the point where we've moved past evaluating logs, registry keys, or file versions or anything along the lines of a developer determining how this Microsoft bug occurs, then I'll return the system back to the client and hope for the best.
    Three strikes and I'm out with this one but perhaps the delayed startup is the final solution... I just wish I knew for sure as we've had a bad year taking a beating for Microsoft's products and their support is the worst in the industry.
    It's further frustrating that since I'd touched base with Microsoft via phone calls, the only person who's been able to provide any insight into the issue is me.

  • Error installing KB2881035 - 0x80070643(-2147023293) for office 2013

    Hi,
    I have a computer that is failing to install an office 2013 update KB2881035 and I keep getting the error seen in WindowsUpdate.log WARNING: First failure for update {B5BB6027-36C1-4CD4-AF39-66D8A36E249E}, transaction error = 0x8024200b, MSI result = 0x80070643,
    MSI action = CostInitialize
    This is a windows 8.1 machine which is has Spanish set as the language (not sure that matters). I have verified that the needed services are running so I am not sure what else it could be? Any ideas? TIA

    Hello,
    0x80070643  Fatal error during installation.
    It is a generic failure of Windows Installer.
    Check UpdatesDeployment.log and UpdatesHandler.log.
    Since the error occur on only one computer, you may also try to install this update manually. If the error still occur, try to repair office.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

  • Office 2013: where the heck are the security updates hiding?

    I built a deployment for Office 2013 yesterday.  The source files were downloaded from Microsoft, with SP1 integrated.  This is *not* a "Click to Run" deployment.  I used the Office Customization Tool to make a few changes (we're
    not using OneDrive, so that piece isn't getting installed.  I disabled the "First Run" and Customer Experience stuff, and disabled RSS Feeds and SharePoint integration.  And I put in our volume license key.  Overall it's a pretty vanilla
    build.)
    I wanted to include all available security updates since SP1 has been released, and stick them into the "Updates" folder of my deployment.  So after I installed Office 2013 x64 on my Windows 7 x64 system (the base package that I built installs
    just fine), I went to Windows Update to see what was available.  There is nothing there.  I rebooted, and tried again.  Still nothing.  If I go into one of the Office 2013 apps, and go to File -> Account, I do *not* have any "Update"
    buttons or options.
    If I go to Windows Update in my Control Panel, and click "Change Settings", I have two things checked.  "Give me recommended updates the same way I receive important updates", and "Allow all users to install updates on this
    computer."  There are no other options to look for alternative Microsoft products, or at least no options that I can find.  This is Windows 7 x64 SP1, fully patched.
    I know that there have been security updates released for Office 2013 since SP1 came out in February 2014.  I manually downloaded a security patch for Lync 2013, and installed that MSP onto this test system with no
    issues.  So there are applicable security updates out there.  So why in the world can't I find the updates through the normal mechanisms?  Ideally, we'd want for end users to be able to install security updates manually in an
    emergency, but either I'm missing something, or that is not possible in Office 2013.  Hopefully distributing Office 2013 updates through SCCM will work, but from what I'm seeing so far, I'm not sure the machines will be "detected" as having
    Office 2013, because right now it can't even scan itself against Windows Update for that product.
    Thanks for any input...I'm quite baffled at how the update routine is supposed to be functioning in Office 2013.  I think the missing link is why I can't choose to search for "other" Microsoft products from the Windows Update panel. 
    The option/checkbox is totally gone.

    Hi,
    By default Windows Update only updates Windows itself. To get updates for Office and for any other Microsoft products as well, you will need to upgrade your Windows Update to Microsoft Update.
    On Windows Update panel, click "Find out more" link to install Microsoft Update.
    Hope this helps.
    Thanks,
    Ethan Hua CHN
    TechNet Community Support

Maybe you are looking for