Office 2013 Will not open documents in a shared folder but 2007 will.
Hi,
Recently we are testing office 2013 and have noticed a problem. When office attempts to open an Excel or Word document that is stored on a shared drive on the file server it will not open it. When you double click on the document, either word or
Excel, the appropriate Office app opens, but it opens on the start screen, i.e. the one with the templates displayed.
There are no error messages displayed , and it appears that the office app opens twice, i.e you see the splash screen with the app name on it two times in quick succession, however you cannot find two instances of the app open.
If you simply copy the document from the shared drive to the users desktop and then double click the file , the appropriate app opens and the file also opens without a problem.
Also if you go to a client machine with office 2007 loaded on it then the document on the shared drive opens without a problem at all.
The client machine with office 2013 is a Dell E7440 with windows 7 Pro 64bit.
Thanks in advance
I think its working now.
Here is what I had to do.
Delete Office from the machine once again, this time using the Microsoft tool to remove all remnants of the office software , then manually check the registry to see all the referenced keys had been removed.
Reboot.
Copy all the users data to another location on the same machine.
Delete the users profile.
Reboot.
Reload office using the link Dell sent me.
Reboot.
Log in as a domain admin and check that office would open the documents on the file share and it did.
Reboot.
Log in as the user who’s profile I had deleted so that the profile was recreated.
Attempt to open documents on the file share and it was successful.
Move most of the users data back to the users folder so that his system looked the same as before.
Reboot.
Try again to use office applications and open documents from the file share and it continued to function correctly.
Waited a day for the user to see how it went and it is still working now.
I have no idea what could have been causing this problem or why doing what I did above fixed it.
I hope the problem does not return.
Now we can move on with more testing to see its suitability to our field service engineers, remote connections and connections to our customer systems will be checked next.
Similar Messages
-
I just installed Adobe Bridge CC and it will not open? I uninstalled and reinstalled but still will?
I just started using the Adobe CC and downloaded a few of the products, I can get everything except the Adobe Bridge to open and run?
Ok, 6 hours later it's a fix for me!
Not sure if it'll work for you but it was quite simple.
Open Finder > (go) Computer > Macintosh HD (for me) > Users > Click once on the Home icon (main admin) > Get Info >
click on lock and authorise bottom right > click on cog wheel drop down > click on 'Apply to enclosed items' > OK
Close info window and try to open bridge
Did it work?????? -
I need to install iWork 09 so I can open the many pages document files that will NOT open under the new pages 5. Mavericks will not accept an install from my iWork's 09 CD. How do I get around this?
Hi, I'm helping StringSinger2 with this problem.
The previously installed version is Pages 3.0.3 (the same as from iWork 08). This version (Pages 3.0.3/iWork 08) is incompatible with Pages 5.
That is why it would be helpful to install iWork 09, which is the version between the two. It will open the older 08 files, and its saved files are readable by the new Pages5.
SO...
When I try to install iWorks 09 from my retail DVD the error message is "the installer is damaged". (I know the dvd is good, I installed iWorks09 to my laptop today.) Is the "installer" part of the system files? And - If that is damaged is there a patch for that?
Many Thanks! -
My MacBook Pro will not open documents via Adobe Reader. Says I need to aspen Reader in Browzer and accept terms and contitions first. Went through this 3 times and got through to "Finish", closed browser and then retried. No luck. What's going on?? Have no problem with same documents on iPhone and iPad
After you finished installing did you launch Adobe Reader from your /Applications folder and accept EULA(End User License Agreement)?
What is your Adobe Reader version?
What browser are you using and browser version?
Thank You. -
Adobe Reader will not open documents. Will only open the same document regardless which document I select.
Instead of writing the exact sentences twice, how about some details?
-
hi, my brand new iphone 4 will not play music through my music app but it will play videos through youtube and will play the sounds throught my games and will play text tones and facetime ect. what is wrong?
At least I'm not the only one with the issue. I was looking it up so see if others had the same problem and found a bunch of posts about it. I'm assuming it's not the phone then, it's the software. Should I bring it to the Apple Store? Replacing the phone seems stupid, because the phone isn't really the problem. It's the software! Maybe the iOS 5.0.2 will fix it??? I don't really want to wait though, it's a pain. If a lot of people have this issue it should get Apple's attention. They need to do something to fix it, ASAP!
-
Excel 10.1.9 will not open files in Leopard public folder
My Excel files are in a public folder of iMac A (Leopard 10.5.1). When I try to open an Excel document from iMac B (Leopard 10.5.1 or Tiger 10.4.11) Excel starts and let me know "Document was not found". I can open all the other files on the public folder (PDFs, DOCs etc.) - only XLS will not open. With Tiger it worked since years. If I copy the file to the desktop, I can open the file, I can save it and drop it back to the public folder ... but that's no solution for me.
I am able to open PDF in IE9 on win 7 64 bit machine using Reader 10.1
Additionally,as per system requirements mentioned in Reader 10.1 download page (http://www.adobe.com/support/downloads/detail.jsp?ftpID=5138),Reader 10.1 is compatible with IE9.
What error message do you encounter when you try to open PDF in IE9? -
Itunes Library will not open!!!!! itunes Library will not open!!!!!
Hello,
This is very frustrating that hundreds of people view these questions and only a few people answer. The issue here is that my itunes Library will not open. I'd sure like to know what is causing this and if it's gone forever.
WinXP. Pro.
I have many Mp3 music files under the same playlist names as in my ipod, i:e: Country,Jazz,Blues,Classic Rock, Alternative,vocal,light sounds,etc. When I drag new mp3 music files into my ipod library,then sync to my ipod, Itunes makes a backup of itune music files in their folder..I think. Anyway, those mp3 muic files are still on the Hard drive,but I can not open up my itunes Library. is it Gone????
Sooooooooooooooo...I was slap-happy in upgrading my itunes software for my 80GB fith gen ipod for the kick of it. I downloaded the new updates.then tried to open my itunes library and it wouldn't open...I hooked up my Ipod thinking that may help open up the Library,but nothing.
I tried the system restore,nothing. I uninstalled itunes,then reinstalled the itunes/quicktime download from apple. I clicked on the itunes icon on the desktop a few times and then a few times more,nothing. I guess I'm missing the itunes.ink file to open this up. regardless, I went to the Windows/Start/programs/itunes...nothing again. Windows Explorer/C:/ program files/itunes...nothing.
I was afraid when I uninstalled the itunes software from before,it would erase the itunes Library,but the music is still on my hard drive,I just can't open the itunes Library. At this point,I should buy an external hard drive and transfer all my Mp3 files and the itunes music files/podcasts/photos,wipe the hard drive,reinstall the O.S. and start all over again.
I'm guessing I am out of options with this itune Libray. Any suggestions? Thanks, JimStill unanswered. I'm still trying to install itunes so I could use the library. I am removing Mp3 files from my hard drive to free up space,so if I ever do get the itunes setup,I'll have to remove the SYNC and do the manual so I ONLY transfer Podcasts into the ipod and not lose them becuase of the unchecked boxes.
Ok, I uninstalled EVERYTHING that has to do with Itunes/ipod from the computer..Add/remove programs, serch all files/folders,Windows Explorer,Start>All programs,the Itune reference. Turned off all my Firewall,spyware,and anti-virus,,downloaded the new 7.5 version Itunes/ipod...saved to desktop,installed the new software...then NADA! NOTHING! I can click on the shortcut desktop icon, and all the other ways to click the software open, but nothing. peole on other sites reccomend Tag and rename and use the Winamp media Library,because of all the lack of personal customer support APPLE lacks. I guess I was a Big FOOL to spend my hard earned $350.00 for this ipod. -
Firefox does not open more than one window. I can open plenty of tabs, but not more than one window. Upon closing firefox and trying to restart the browser will not open and needs to be closed through windows task manager. Upon trying to re-open Firefox I receive the 'oops this is embarassing , firefox cannot re-open your tabs" message. When I click on "new session" the bookmarks do not load. It is becoming very frustrating as I am a student and often do lots of research on the web while using lots of open windows.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
See also "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]] -
I install the new itunes version 11 .The program will not open. What is the problem . I have windows 8 pro.
I can't even get it to install. The installation process stalls at a certain point and nothing happens. I try to cancel and that doesn't work either.
-
Appleworks 6 will not open I get a "shared library error" message. What can I do
Appleworks 6 will not open. I get a "shared library error" message. What can I do?
Hi, Bob. Welcome to Apple Support Communities.
Try posting in AppleWorks Discussions:
https://discussions.apple.com/community/applications/appleworks?view=discussions -
I open the browser and close it every thing is fine. I open the browser and then attempt to open a second browser window, it will not open. Now because I've attempted to open a second browser window firefox will not restart after closing the open window. Until I've shut it down in the taskmgr. This just started the other day and I have removed the only update I made that was "flash" and I removed the 64 bit version of firefox.
Win 7 with iTunes installed - I was also having problems with that.
"netsh winsock reset" at the command prompt resolved all issues and Firefox launched normally.
Check to see if Winsock is corrupted. May prevent FF from communicating with the web and consequently fails to launch properly - for my situation was not a firewall or antivirus block!
http://support.microsoft.com/kb/936211#LetMeFixItMyselfAlways
Click Start, and in Start Search, type cmd.
Right-click the cmd entry that appears in the search results, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
At the command prompt, type the following, and then press ENTER:
netsh winsock reset
Then, you should see the following message:
Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset.
Restart the computer.
Note If you receive an “Access Denied” error message instead of the message that is mentioned in step 3, the command prompt was not correctly elevated. In this case, close the Command Prompt window, and repeat steps 1 through 3. Make sure that you correctly implement step 2. -
I have Version 10.6.8 and iPhoto 9, versiono 8.1.2.
Two questions:
1) I can't find the 9.0 to install so I can then update thru 9.3...
2) I have several pictures that will not open in the edit mode. There is just a blank screen when I attempt to open them. I cannot export them to the desktop either. Message is: Unable to create/Users/(my name)/Desktop
Help!What about a work-around?
Ios 7.1 etc. has a problem with communicating with exchange. There are lots of reports of problems with pdf files.
The work-arounds mentioned here may be of assistnace.
https://discussions.apple.com/thread/5992793?start=0&tstart=0
get a gmail account.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares) protocols"
https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11 -
I have tried to install the latest version of itunes to my PC on Windows Vista & I keep getting - "Runtime Error!" R6034 & itunes will not open.
I have tried re-installing itunes but it is the same.....any advice?Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
While signing into a web page it does not open up. The webpage owner says its a ios7 problem.
Without more information, it is impossible to tell what the reason for its failure, but the owner means it will not open in Safari on an iOS 7 device, it is not an "iOS 7 problem", it is his problem that the site is not compatible.
Maybe you are looking for
-
(err= -3253) connection with the server was reset. (Windows XP)
I purchased a full album and am having trouble downloading three songs off this album from the iTunes store for Windows XP. The album is Draconian - Turning Season Within. Three of the nine songs off this album will not complete the downloads. It wil
-
We have a specific document we need printing with a lot of graphics, however when printing to our HP Laserjet 400 printer - it brings up PCL XL errors like IllegalFontData, I think the PDF was created in InDesign.
-
How sync beats with audio files.
Hi, I took many songs that I created and synced beats to them. I was able to do this easy with the Acid program. Now, I'm using Logic 8, got as far as clicking the beat map in the global functions. But it does not say the beats per minute nor do the
-
Cannot read messages in yahoo messenger, yet my contact can read my messages on their messenger
When I open Yahoo Messenger, I put in my message and hit send. The message does not show on my page, but does show on the page of who I am sending message to. The only way I know I am getting a message from someone, it shows on the lower right side o
-
MVC model / page with flow logic
Hi all, I have started using MVC model in BSP application. Can anyone tell me the name of the controller methods corresponding to the following event handler methods(in case of page with flow logic): onCreate onRequest onInitialization onManipulation