Office 2013 Win 7 hanging

Hi guys, I have a user running Office 2013 on Win 7 32 bit, randomly when opening excel files, excel will say not responding but it will eventually open the files, this can take 5 mins, the only thing I can see in the event log is the software protection
service starting/stopping etc all around the same time, users are very unhappy as its stopping them from working, any ideas.
Thanks

Hi,
Regarding Excel hangs, not responding issue, this could be caused by several things. Please check the below KB for the different scenarios:
Excel: How to Troubleshoot Crashing and Not Responding Issues with Excel
Best regards
Michael Shao
TechNet Community Support

Similar Messages

Microsoft Office 2013 Professional Plus hangs on install

Hi,
Current OS is Windows 8.1 64Bit trying to install MSO 2013 professional Plus.
During installation it hangs around 50%-60%. CPU usage drops to 0%, Disk to 0% but memory stays at 14.8MB. I tired stopping the Print Spooler service, Used CCleaner, Used the Microsoft office removal tool, ended 4 out of the 5 processes running on the task
manager in regards to the installation program and yet it does nothing. I've spent hours on the internet looking for resolutions... and nothing helps.
If any one has any ideas please let me know.

Run an online repair of Office
<script type="text/javascript">loadTOCNode(4, 'resolution'); </script>Open
Control Panel, and choose Programs and Features.
In the
Uninstall or change a program window, find and select the Microsoft Office product you're trying to install from the list.
Tap or click
Change, choose Online Repair and tap or click
Repair.
In addition check the following link to general troubleshoot installing Office.
http://support.microsoft.com/kb/2822317
You can also check the following thread:
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/installation-of-office-2010-upgrade-from-2007/cb916a5e-9b6b-46cd-94fb-d285dc2f621f
Tylor Wang
TechNet Community Support

HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

Hi,
I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...

Hello DaveZiffer,
Welcome to the HP Forums.
I see that you are having an issue since the installation of the Office program.
Here is a link that will take you to the 4 updates that are available for your printer.
After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Office 2013 hangs when saving files to local profile locations on Windows 2012 server

We installed Office 2013 a few weeks ago instead of Office 2003 on a Windows 2012 standard terminal server. We installed the last updates and Office is up-to-date now, but we experience problems with saving word, excel and powerpoint documents when we start
a new/clean document. It's not possible to save our documents to the local profile (desktop, documents etc.), but it's no problem to save our stuff to a network share on a different server.
Word is not responding after pressing save or save as and after a few seconds we see the 'microsoft is looking for a solution and will restart microsoft word'.
We did a complete reinstall of Office 2013 and removed the old installation with the removal tool from the microsoft website, without luck. We have the same saving issues with Office 2010, so it's not an Office 2013 issue.
We were looking in the access/rights on the terminal server, because we thought that it was an access/rights issue. But unfortunately we have the same problem with an domain admin user.
I tried to disable DEP and my AVG 2012 antivirus, but this steps are also not the issue.
I'm looking for a solution and i'm working on this case for a few days now. It gives me a headache when i'm thinking about a clean installation of this server. So please contact me when you have a solution or a tip to solve this problems!
Thanks!

Hi,
In regarding of the issue, it may be caused a lot of reasons. Please check to see whether the following link is helpful:
https://support.microsoft.com/kb/313937/en-gb
http://support.microsoft.com/kb/921541/en-gb?p=1
http://support.microsoft.com/kb/271513
Then Office hang when saving the file also may be caused by a printer installation.
Check to see the following link:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/04/12/excel-hangs-or-becomes-unresponsive-when-saving-or-closing-a-workbook.aspx
If you could upload the event log, I'll do deeply
research.
Thanks,
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Printer driver hangs when printing with Office 2013/Windows 8 64 bit

Printer: HP Color LaserJet CM1312nfi
Printer Driver: V5.1 (up to date, downloaded from HP support website) or Generic V5.6
OS: Windows 8 Professional 64bit
When I try to print a certain Excel document with Excel 2013 and printer driver V5.1, the program hangs and needs to be terminated via task manager. This happens always with the same document, but not with all documents. The program hangs also when opening the print preview for the same document.
The same document prints fine with the generic printer driver V5.6 and with the driver that comes with Windows 8.
The same document prints fine with driver V5.1 under Windows 7 and Office 2010. The combination Windows 7/Office 2013 was not tested. The combination Windows 8/Office 2010 was also not tested.
When I try to print an empty document with Word 2013 and generic printer driver V5.6, the program hangs and needs to be terminated via task manager.
My conclusion is that the HP printer drivers have a problem with either Windows 8 or Office 2013 or a combination of both.
The printer driver that comes with Windows 8 and is automatically installed is useful as a temporary workaround, but it lacks certain options, e.g. manual duplex.
On request, I am ready to send the Excel document by e-mail for verification of the problem.
Any help or suggestions will be very much appreciated.
Thanks in advance,
Uli
This question was solved.
View Solution.

From what you describe you are having issues printing from MS Office. Have you had trouble printing from other resources on your computer (e.g. from the internet or another program)? The first thing I am going to suggest is that we start by uninstalling and reinstalling the printer from the resources available online.
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3562006&lang=en&cc=us...
Install that and let me know the result!
Have a great day!

Office 2013 Startup Problem with NEW Win 8.1 Install and no prior Office Version

Although I have seen similar threads on the forum, they all seem to address a different scenario.
My environment is as follows:
Intel MotherBoard with I07 max processor
64GB RAM
512 GB SSD Boot drive on which Windows 8.1 was installed as first and only O/S. It was validated
4TB HDD on which User directory and programs installed (those which permit drive selection in startup)
4TB data drive.
Machine was built from scratch with Win 8.1 Pro plus Media Center
Office 2013 Pro Plus was installed and validated
Machine is running in an MS AD Domain whose PDC is running on Win Server 2008 R2
User is a member of Enterpise and Domain Admin group
HERE'S THE PROBLEM,
Any Office 2013 Pro Plus application (Not Just Oulook) goes through the configuration step EACH time it is launched.

Hi,
Try repairing Office in Control Panel -> Programs and Features, check the result.
You can also try this:
Go to the install folder, such as C:\Program Files\Microsoft Office 15\root\office15, find the .exe file for the application, let's take Word for example, WINWORD.EXE, right click on it, send the shortcut to Desktop, right click the
shortcut -> Properties -> Shortcut -> Advanced -> Check "Run as administrator" -> OK -> OK.
Start Word from the shortcut, you may need to go through the process again, reboot the computer, check if it will show up again when you start Word. If the problem doesn't exist any more, do the same to other Office applications.
Regards,
Melon Chen
TechNet Community Support

Windows 8.1 Hangs, Crashes, Office 2013 Excel Crash

I'm an IT professional (over 20 years). I feel qualified to make these statements in this post. I also know that the download sites for Windows 8.1 never give any warning as to what works, what doesn't, driver updates needed etc. In fact it's
being sold as the next best thing! Just download and upgrade. There's even a tool I ran that told me my laptop was ready to go!
My environment is an HP 6530B laptop that worked flawlessly on Windows 7 professional with IE10. I upgraded to Windows 8.1 about 6 weeks ago (upgrade went flawlessly) and have had nothing but nightmares. Here's the list, so beware.
Blue Screens are frequently seen. I was able to reduce them by clearing out all the UPDATEs and applying a select few of them. How can updates make things worse?
System Hangs, forcing a power down 3 to 4 times a day.
IE11 crashes, sends a dump to MSFT and reboots itself at will about 5 to 7 times a day.
Certain Monitors used as a second monitor that worked in Windows 7, cause the system to go haywire and become unusable no matter how many times you reboot.
Automatic updates and manual update checks frequently don't work well. If you press the Check Upates button multiple times, you will get different results.
Some updates make matters worse
There appears to be random memory leaks in the Service Host process
Service Host process group frequently hogs memory 1.5 GIG or more. (These are all MSFT services) It is believed that some of these processes have a memory leak.
Office 2013 is unstable when using either Word or Outlook (will hang system)
Excel 2013 throws errors when connecting to the TFS Team client to download Workitems, it can seem to interpret the data.
Excel 2013 (issues, problems, crash) will crash on simple moves of area data from one group of cells to another.
VS2012 will hang and WINDBG cannot be attached to debug the process
VS2013 works much better!
Starting up Cisco's VPN client 5.0.07.0290 will hang the system 1/2 the time.
Some installed products such as Infor's EPAK crash and burn when used.
The only good thing about Windows 8.1 is Google Chrome because it ran fine!
To me this is the worst production roll out I've ever seen from the team that produced the platform we've adopted. I can't flog anyone, but I can post an honest assessment of my experience.
JP Cowboy Coders Unite!

Turns out I have a computer that doesn't have a specific driver for MSFT's brillant move to change things up in Windows 8.1. This content came straight from Intel site.
Which Intel graphics products have drivers for the Windows 8* and Windows 8.1* operating systems?
Intel® Graphics:
Windows 8 driver available?
Windows 8.1 driver available?
4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
Yes
Yes
4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100
Yes
Yes
4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
Yes
Yes
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
Yes
Yes
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
Yes
Yes
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
Yes
Yes
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
Yes
Yes
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
Yes
Yes
2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000
Yes
No
Intel® Atom™ Processor Z2760 with Intel® Graphics Media Accelerator
Yes (from computer manufacturer only)
Yes (from computer manufacturer only)
Intel® Core™ Processors with Intel® HD Graphics
Yes1 (from Microsoft Windows Update only)
No
Intel® Celeron® Processors 700/800/B700/B800/G400/G500 Series (formerly codenamed Sandy Bridge) with Intel® HD Graphics
Yes
No
Intel® Celeron® Processors 900/1000/G1000 Series (formerly codenamed Ivy Bridge) with Intel® HD Graphics
Yes
Yes
Intel® Celeron® Processors 2000 Series (formerly codenamed Haswell) with Intel® HD Graphics
Yes
Yes
Intel® Celeron® Processors J1000/N2000 Series (formerly codenamed Bay Trail M/D) with Intel® HD Graphics
Yes
Yes (64-bit only)
Intel® Celeron® Processors P4000/U3000 Series (formerly codenamed Arrandale) with Intel® HD Graphics
Yes1 (from Microsoft Windows Update only)
No
Intel® G41/G43/G45/Q43/Q45 Express Chipsets
Yes1 (from Microsoft Windows Update only)
No
Intel® Pentium® Processors 900/B900/G600/G800 Series (formerly codenamed Sandy Bridge) with Intel® HD Graphics
Yes
No
Intel® Pentium® Processors 2000/G2000/G2100 Series (formerly codenamed Ivy Bridge) with Intel® HD Graphics
Yes
Yes
Intel® Pentium® Processors 3000/G3000 Series (formerly codenamed Haswell) with Intel® HD Graphics
Yes
Yes
Intel® Pentium® Processors G6000/P6000/U5000 Series (formerly codenamed Arrandale/Clarkdale) with Intel® HD Graphics
Yes1 (from Microsoft Windows Update only)
No
Intel® Pentium® Processors J2000/N3000 Series (formerly codenamed Bay Trail M/D) with Intel® HD Graphics
Yes
Yes (64-bit only)
Mobile Intel® 4 Series Express Chipset Family
Yes1 (from Microsoft Windows Update only)
No
JP Cowboy Coders Unite!

Office 2013 64Bit on WIN 8.1 64bit MAIL control panel

Hey guys I found out that after installing Office 2013 home and business (64bit office only) on a windows 8.1 pro 64bit the mail options in the control panel will not open or come up to create new profiles. This seems to only happen with the 64bit version
of office 2013 on windows 8.1.
I think this only happens after already configuring a exchange account rebooting and then trying to open mail from the control panel. it doesn't seem to matter if you are a admin or not. For the time being those with the same issue as me just remove the
old profile from the registry or make changes to the profile via the registry
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profile
again this is only an issue on the 64bit version of office 32bit works fine
http://WrinkleFreeIT.com/

Backup up your registry first.
This is impossible to fathom a new install of Windows 8.1 with Office 2013 and the control panel mail app will not open. Client believes you're a complete dill!
The problem we needed to solve was to create 2 exchange email accounts with profile options on outlook start up. We couldn't create the second account while outlook was running and control panel mail would not respond.
This is how it worked for me. Created the first email account by starting outlook and providing the account information during the initial setup of the exchange account.
But what about the second account. Have to start the mail from control panel.
Navigate to HKCU\Software\Microsoft\Office15.0\Outlook
Select DefaultProfile and delete the name of the profile.
Next navigate to HKCU\Software\Microsoft\Exchange\
Create a Key and name it Client
Navigate to Client and create a key and name it Options
In Options add a new String Value and name it PickLogonProfile
Press Enter and set the value to 1
Start Outlook and you will be prompted to select a profile or create a new profile. Hooray!
If there are any corrupt profiles that present while selecting a profile in outlook, then navigate to HKCU\Software\Microsoft\Office\15.0\outlook\Profiles and delete corrupted profiles.
Good Luck.

We can't install Office 2013 64-bit on a Win 7 PC that had a 32-bit version of Office

We have a development PC running Windows 7 64-bit. This PC has been around for a while, and way back had various 32-bit versions of Office installed, starting with Office 2003 through 2010. Those versions were uninstalled and Office 2013 Pro
Plus 32-bit was the latest version installed. That version was uninstalled using Revo Uninstaller then the registry was cleaned using JV16 to make sure leftover junk from the prior 32 bit version(s) was removed so we could install Office 2013 x64
Pro Plus, which we now need for testing. It won't install because the installer sees something left over from the prior 32 bit version(s). We can't wipe the PC and start over; it has special sensor hardware and software that we can't move to a different PC
and we're on a tight timeline. We searched the registry and the Program Files (x86) folder and subfolders for anything left over from Office without any luck. The error message reads:
We can't install the 64-bit version of Office because we found the following 32-bit
programs on your PC:
Please uninstall all 32-bit Office programs, then try reinstalling 64-bit Office.
Note that the error message doesn't list the name(s) of any "32-bit programs on your PC" in the error message.
Anybody have an idea how to force an installation of 64-bit Office 2013 Pro Plus?
Web Developer

2739501 - 2013 Method 1 or 3
http://support.microsoft.com/kb/290301
2010 Method
2,3 or 4
http://support.microsoft.com/kb/928218/
2007 Method 2,3 or 4
http://support.microsoft.com/kb/2639197
2003 Method 2,3 or 4
these tips will help you clean ALL of the bits and pieces of various Office versions you mentioned.
It is not just Office, there are a few other 32 bit MS applications that may block 64 bit installations:
Blocking and nonblocking Office applications in 64-bit installations
If 32-bit Office applications are installed on a computer, a 64-bit Office 2010 installation is blocked by default. The following section (Applications that block a 64-bit
Office 2010 installation) lists the applications that block a 64-bit Office 2010 installation. The next section (Applications that do not block a 64-bit Office 2010
installation) lists exceptions; that is, applications that do not block the installation. In such cases, installation of 64-bit Office proceeds even if the listed 32-bit applications are installed on the computer.
Applications that block a 64-bit Office 2010 installation
The following applications block a 64-bit Office 2010 installation:
Microsoft Office Excel Viewer
Access database engine of Microsoft Access 2010
Microsoft Office 2010 (Click-to-run)
Compatibility Pack for the 2007 Office system
Applications that do not block a 64-bit Office 2010 installation
The following applications do not block a 64-bit Office 2010 installation:
Microsoft Visual Studio Web Authoring Component 2007
2007 Microsoft Office system 64-bit components
Microsoft Office 2010 (OEM pre-installation)
Microsoft Office 2003 Web Components
Expressions Web Designer
Microsoft Office XP Web Components
Microsoft Expression Web 1
Microsoft Expression Web 1 Language Packs
Microsoft Expression Web 2
Microsoft Expression Web 2 Language Packs
Visual Basic for Applications 6.4 SDK
Visual Basic for Applications 6.4 SDK International Components

Trouble with deploying Win 8.1 and Office 2013 to Surface Pro 2

Setup; Win2012R2, WDS 6.3.9600.16384, MDT 2013 (6.2.5019.0), Surface Pro 2 128GB, MS USB Ethernet adapter
Issue 1: the TFTP transfer of the PE image is Extremely slow. 10 Mbps. Have tried to adjust Maximum Block Size without any improvement.
Issue 2: When I try to deploy both Windows 8.1 and Office 2013 the TS fails. It will not (start) installing the Application - the log confirms that it starts the script, but ends up with ZTI Heartbeat forever.
If I install Windows first and after the OS installation connect to the MDT server and start a TS With just Office 2013 it works without problem.
The disturbing part here is that if I use the same TS With both OS and Office on a Hyper-V Virtual machine it works...
Have anyone seen this before?

Hi,
I test in my environment, and Windows would finish the index, the CPU usage keeps in 29%, which my RAM is 8G.
Can you tell us how you let the Windows Index run?
Alex Zhao
TechNet Community Support

Snipping Tool stopping working after installing Office 2013 Pro (32 bit) on Win 7 Pro 64bit - help?

Have been looking at many forums to fix this:
ran SFC - no errors
rebooted multiple times
all Windows Updates are current
don't want to disable antivirus, as some have suggested
Uploaded a registry fix, which several have suggested - no soap
Note:
all other features of this PC work great - zero issues.
the issue starting right after installing Office 2013 Pro - 32bit. It runs fine.
"Paint" runs fine. "Print Screen" works fine - image goes to clipboard, and I can paste anywhere.
get the standard message everyone posts in forums:
"The Snipping Tool is not working on your computer right now. Restart your computer, and then try again. If the problem persists, contact your system administrator."
Have tried other free third-party tools, and they are cumbersome, and I love the MS Snipping Tool.
Advice? Tips?
Thanks,
Dave
DavidLum

Hi,
Import this key back into the registry, log off and back on to check if it works.
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}]
@="wisptis"
"RunAs"="Interactive User"
"LaunchPermission"=hex:01,00,14,80,64,00,00,00,74,00,00,00,14,00,00,00,30,00,\
00,00,02,00,1c,00,01,00,00,00,11,00,14,00,04,00,00,00,01,01,00,00,00,00,00,\
10,00,10,00,00,02,00,34,00,02,00,00,00,00,00,18,00,1f,00,00,00,01,02,00,00,\
00,00,00,05,20,00,00,00,20,02,00,00,00,00,14,00,0b,00,00,00,01,01,00,00,00,\
00,00,01,00,00,00,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,02,\
00,00,00,00,00,05,20,00,00,00,20,02,00,00
If problem persists, please refer to another thread discussion with this problem.
http://social.technet.microsoft.com/Forums/windows/en-US/610ecb85-9aea-472c-8590-b835a0982f68/snipping-tool-fails?forum=itprovistaapps
Roger Lu
TechNet Community Support

Bug? Mailto: in combination with Office 2013 Spell Checking.

Dear community,
For one of our sollutions we use the mailto protocol to send a hyperlink which users can use to automatically open a predefined new-email-window.
This works fine with Office Professional Plus 2010 [EN-US] (32bit) in combinatione with Microsoft Office Language Pack 2010 - Dutch/Nederlands (32bit).
However, Office Professional Plus 2013 [EN-US] (32bit), in combination with Microsoft Office Language Pack 2013 - Dutch/Nederlands (32bit), crashes whenever the spellingcheck is started.
The mailto-command we use to reproduce this problem is (enter command in Internet Explorer, open with Outlook):
mailto:[email protected]?subject=%20Actie%20vereist&body=%5b2103162%2f335159076094968874376260057075247208793%5d
During analyses we concluded:
- Office Configuration Analyzer Tool 1.2 (Full Scan) did not find any related issues.
- Spellchecker crashes while checking the text within the body.
- Uninstalling Microsoft Office Language Pack 2013 - Dutch/Nederlands solves the problem, but obviosly, we want to keep the Dutch spelling check functionality.
- Standard Englsh (U.S.) spellchecking functions without problems.
- This problem is reproducable on any computer running Office Professional Plus 2013 [EN-US] in combination with the Dutch (Nederlands) spelling check. Tried multiple hardware configurations (Intel based) and multiple OS's (Windows 7 Enterprise
(64bit), Windows 8.1 Enterprise (64bit), Windows 8.1 Pro (64bit). All with the same result.
Is there way to solve this issue, without loosing Outlook 2013 as client and Dutch Spelling Check capabilities?
Kind regards,
Leon Kandelaars.

Hi Steve,
Thanks for your reaction.
Q - Do you mean Outlook crashes when we click the Spelling & Grammar button under Review tab?
A - Yeah, if you try to edit the mail and have 'check spelling as you type' activated, it wil crash as well.
Q - If we copy the email body and paste it to a new email message, will this issue continue?
Does this issue happen with other Office 2013 programs? Please try to use 'spell check' in word and check if the same issue occurs.
A - If you copy the generated body to a new email or Word 2013, the spelling check will in both cases crash the application.
Q - In addition, we can also have a look at the event log to see if we can find anything useful.
A - The crash generates an "Application" "Hang error". I've generated 2 (1 with Outlook, 1 with Word):
Generated mail, spellcheck crashes Outlook:
Log Name: Application
Source: Application Hang
Date: 10-3-2015 9:52:31
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxx.xxxx.xxx.nl
Description:
The program OUTLOOK.EXE version 15.0.4693.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 87c
Start Time: 01d05b0effb4e6f8
Termination Time: 0
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: bf3cde85-c702-11e4-a8c6-485ab6f00dbb
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
 <Provider Name="Application Hang" />
 <EventID Qualifiers="0">1002</EventID>
 <Level>2</Level>
 <Task>101</Task>
 <Keywords>0x80000000000000</Keywords>
 <TimeCreated SystemTime="2015-03-10T08:52:31.000000000Z" />
 <EventRecordID>14242</EventRecordID>
 <Channel>Application</Channel>
 <Computer>xxxx.xxxx.xxx.nl</Computer>
 <Security />
</System>
<EventData>
 <Data>OUTLOOK.EXE</Data>
 <Data>15.0.4693.1000</Data>
 <Data>87c</Data>
 <Data>01d05b0effb4e6f8</Data>
 <Data>0</Data>
 <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
 <Data>bf3cde85-c702-11e4-a8c6-485ab6f00dbb</Data>
 <Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Copied body to Word, spellcheck crashes Word:
Log Name: Application
Source: Application Hang
Date: 10-3-2015 9:57:15
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxx.xxxx.xxx.nl
Description:
The program WINWORD.EXE version 15.0.4693.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 964
Start Time: 01d05b0fe8e683af
Termination Time: 0
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Report Id: 6a7dd15f-c703-11e4-a8c6-485ab6f00dbb
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
 <Provider Name="Application Hang" />
 <EventID Qualifiers="0">1002</EventID>
 <Level>2</Level>
 <Task>101</Task>
 <Keywords>0x80000000000000</Keywords>
 <TimeCreated SystemTime="2015-03-10T08:57:15.000000000Z" />
 <EventRecordID>14247</EventRecordID>
 <Channel>Application</Channel>
 <Computer>xxxx.xxxx.xxx.nl</Computer>
 <Security />
</System>
<EventData>
 <Data>WINWORD.EXE</Data>
 <Data>15.0.4693.1000</Data>
 <Data>964</Data>
 <Data>01d05b0fe8e683af</Data>
 <Data>0</Data>
 <Data>C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE</Data>
 <Data>6a7dd15f-c703-11e4-a8c6-485ab6f00dbb</Data>
 <Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Office 2013 (Mainly Outlook) Ribbon Menu Display Error

So i have created a MDT System Image for deploying Windows across our Business we are currently using Windows 8.1 32/64Bit Office 2013 SP1 now i have recently updated the image simply to install the latest load of Windows Updates so we are not installing
a load of updates when imaging a machine. a lot of our users are reporting issues in Office mainly Outlook but Word has the issue also, the Ribbon bar has Pixelated Display issues and one would have to close he application and re-open to resolve.
Now i have uploaded two screenshots to my box account and shared the images below as you can see from the screenshots it looks to be a display issue but it is only the Office Applications that fall victim, once you change to something else it dissapears
but this is happening a few times a day now. i have blanked out with black boxes the secure information from our relevant party's they are separate to the issue.
https://app.box.com/s/fd1e8vw5gr7hbtxo42pb
https://app.box.com/s/cyfsuad7uuml5uaq75az

Hi,
I would suggest you start Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If there is no such problem in safe mode, disable suspicious add-ins to verify which add-ins caused this problem.
Since you have mentioned that you also meet this problem in Word, I doubt if it's related to a setting in Office:
In any Office application, such as Outlook, go to File -> Options -> Advanced -> Display -> Find "Disable hardware graphics acceleration", have you checked this box? If no, check it and click "OK" to save the setting.
This option is added since Office 2013, and it's global, once it's set in an Office application, it applies to others as well.
More information about hardware acceleration can be found in this article below:
http://social.technet.microsoft.com/Forums/en-US/cc26ac52-5c94-468e-ac34-35c9dcc5b422/hardware-graphics-acceleration?forum=outlook
We can also consider this:
On the Desktop, right click on This PC(or Computer) icon, select
Properties, then Advanced system settings on the left side, under
Advanced tab, click on the Settings button for
Performance.
Now we see this:
Uncheck the box for Animate controls and elements inside windows, click
OK button.
I hope the information can be helpful.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Office 2013 simply refuses to update templates

Hi All,
Was wondering if you could help as i'm really getting thin on ideas now.
I've been working with Azure RMS for a couple of weeks with no problem but all of a sudden I can't get Office 2013 to update the custom templates I've been creating on multiple devices.
I've created custom templates before that have refreshed in Office perfectly but new ones simply will not download. As far as I'm aware everything is set as it should be in terms of the template is published and my user account is within the scope
of users who can use the template.
I have installed the RMS sharing app on my Win 8.1 machine and when right clicking a file to complete an in place protect the most up to date templates are present but whilst working directly within Word or Excel etc the templates are out of date.
I've tried all sorts of combinations of deleting the templates folder in: %AppData%\Local\Microsoft\MSIPC\Templates and deleting the LastUpdateTime dword, signing out of office and signing in again but nothing I try seems to help.
Does anyone have any ideas of what I could try?
Thanks in advance!

While this feature (departmental templates) is in Preview, Office applications don't recognize these templates, by default. From
https://technet.microsoft.com/en-us/library/dn642472.aspx#BKMK_HowToConfigureCustomTemplates, see step 8 and the behavior you're seeing:
Not all applications can support departmental templates. To do so, the application must first authenticate with the RMS service before downloading the templates. If the authentication process does not occur, by default, none of the departmental templates
are downloaded.
There is a script that you can run (see the Note) for this to work with Office applications during the Preview period. We were hoping to get the script on the Download Center, but it's currently on the Connect site. If you have problems accessing it,
email [email protected]

Office 2013 latest update broke new profile creation on all network computers

Hi,
Reporting a bug here!
Setup details:
We're using samba 3 as our backend and all workstation are Windows 7 Pro x64.
Office 2013 Home and Business Retail (en-us) Click 2 Run version
Context:
Deployed to the whole network of one of our client using the Office Deployement Tool.
We update their base update (no updates) to the latest update 15.0.4569.1508
Everything was working alright after initial Office 2013 installation with no updates. After updating the all the PCs to the latest version as of 31/03/2014, the user profile creation broke for newly created user.
Symptoms and causes:
Trying to log on as a new user on the machine would give the following error on Logon before automatically loging off because it cannot copy the following file to the new user profile:
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_00.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_02.sqm
The Bici folder has Read and Execute permissions for everyone but the _XX.sqm files inside only have permissions (Full Control) for SYSTEM and Administrators and LOCAL SERVICE with the all permissions EXCEPT:
- FULL CONTROL
- TRAVERSE FOLDERS/EXECUTE FILES
- CHANGE PERMISSIONS
- TAKE OWNERSHIP
Solution:
I gave "everyone" Read and Execute permission on those files and the new user could log in and his profile got created alright.
The files with broken permissions time stamp shows they've been modified during the Office 2013 update and Bici seems to be a OneDrive related service. This bug should get fixed ASAP.
Event log error:
Windows cannot copy file \\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm to location \\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-User Profiles General" Guid="{DB00DFB6-29F9-4A9C-9B3B-1F4F9E7D9770}" />
<EventID>1509</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-04-04T07:15:51.922563800Z" />
<EventRecordID>9615</EventRecordID>
<Correlation />
<Execution ProcessID="940" ThreadID="1764" />
<Channel>Application</Channel>
<Computer>F00241D1DAAAD</Computer>
<Security UserID="S-1-5-21-1582357797-4105456612-768596941-1206" />
</System>
- <EventData Name="EVENT_COPYERROR">
<Data Name="Source">\\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Target">\\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Error">Access is denied.</Data>
</EventData>
</Event>

Hi dude,
I appreciate that your sharing your experience and solution here. And, I would report it through our internal channel. Thanks again.
Tony Chen
TechNet Community Support

Office 2013 Win 7 hanging

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