Office 365 - 60 minutes ac

We have Office 365 Home which, amongst other things, offers "Each user gets 1 TB of online storage, plus 60 Skype minutes of calling per month to mobile phones in 8 countries and landlines in 60+ countries"
I am the primary account holder, so to speak, of Office 365, and I have the minutes showing, and have been using them without a problem. However, my son, does not have them showing on his Skype account although he is benefiting from the other things which Office 365 Home offers users.
Could this be because he is a minor (we gave his date of birth when he signed up for an Outlook account).
Any suggestions?

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Office 365 60 minutes not working

Hi all I have an Office 365 sub, and I have activated the 60 Skype minutes that comes with the sub. But I can't make any calls.I'm logged in with the correct user and everything. I'm facing the same problem with my in-laws Office sub. I can make a cash payment and those minutes are immidiatly detected and I can make calls. Just not with my Office sub. Any help will be greatly appriciated! Best regardsMorten

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Office 365 free minutes to be used as credit for s...

As an office 365 subscriber I get 60 minutes free world calling. Can these minutes be used as credit towards a Skype subscription plan? thanks.

Evan1970 wrote:
As an office 365 subscriber I get 60 minutes free world calling. Can these minutes be used as credit towards a Skype subscription plan? thanks.
Hello and welcome to the Skype Community.
Unfortunately they can't.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 World minutes - being short-changed eve...

I have 365 sub for 60 mins per month. Yesterday it read I have 51 mins remaining til Aug 2. Today it reads I have 51 mins remaining til Sep 2. I've lost a whole month's allowance. Come on Skype, it isn't difficult to work out. Please correct.

Hello
Your account shows that you have 51 unused minutes available to you for use until August 2nd 2014 and will have 60 new minutes for the period August 2nd-September 2nd 2014. (Minutes can't be carried over from period to period). Your Office 365 Subscription will expire on September 2nd 2014.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My office 365 60 minutes don't appear!

Despite clicking the link to activate these free 60 monthly minutes in office 365, when I try to make a call from my windows phone - or skype from my PC, it tells me I have no credit.

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Office 365 word minutes

hi i need help on my skype that my office 365 minutes are active but when i make a phone call it says insufficient credit i need help!

M.U wrote:
hi i need help on my skype that my office 365 minutes are active but when i make a phone call it says insufficient credit i need help!
Hello
You are trying to call a cellphone in the UK. Your Office365 Subscription covers only calls to landlines in the UK. Please review your Subscription coverage carefully.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 60 minutes subscription, confirmed but ...

I just joined Mircosoft Office monthly subscription, with it, I got 60 minutes subscription per month, however, when I tried to call someone on skype, it's refusing as it saying I'm out of credit. I've checked my account on skype, 60 mins is still there and active, my mircosoft account is a merged and I ran into the dead end. Admittedly, I have got it before I reactvated my credit when I noticed it but that didn't work either.
Can anyone tell me what am I missing?

Hello and welcome to the Skype Community. please contact Skype customer service

Office 365 Skype minutes

I saw that I have 60 minutes available for calls, but the only problem is that I can not make any call it says I don't have credit please help I have tried everything from installing again the app to
Solved!
Go to Solution.

Are you sure you are calling a number covered by the subscription?
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and United States.
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.
Be aware that shared-cost, premium or non-regional numbers are not covered by any subscription and will require credit.
If you are calling someone who is visiting a foreign country and their phone is roaming, then they are still connected to their country of origin's network (at a premium) and they are not truly connected to the one they are visiting. Only switching to a local provider (swapping out sim cards) would make them appear on a network local to that country.
Ex. From the UK and roaming while in Thailand. Not covered by the subscription since UK mobiles are not covered.
From the UK using a Thailand sim card. Covered by the subscription since Thailand mobiles are covered.

Office 365 - 60 minutes

I have activate the subscription and at skype.com says:
Your subscription is active.
60 minutes left until May 20, 2015
60 minutes of calls per month to landlines in these destinations.
But when I'm in the skype app (Windows 8.1 or WP 8.1 ) I can't call nobody. It says: Insufficient credit(WP 8.1) or "You need Skype Credit or a subsription to call lanlines and mobiles from skype."
I'm from Bulgaria.

Hello and welcome to the Skype Community.
Your account shows that you are calling a cellphone in Bulgaria. Please note that only calls to landlines in Bulgaria are included in your Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 subscription - 60 minutes not included(...

Hello,
I have purchased a Windows tablet which has Office 365 subscrption including skype 60 minutes.
I live in Germany.
I could not see these free minutes under Services and Products in my Microsoft account.
The FAQ for the tablet says:
The basic prerequisite for using the Skype minutes included in your Office 365 Personal package is that your Office package has been activated (see Operating instructions). Once you have activated your Office package, proceed as follows:
a) Go to http://office.microsoft.com/ and click or tap “My account” in the top-right area.
b) On the following page, sign in with the Microsoft account that you linked to your SurfTab wintron tablet when setting it up (it is extremely important that you sign in with the same Microsoft account that is linked on the SurfTab!)
c) An overview of your Microsoft account opens. In the “Services and products” section, under “Skype”, click or tap “Activate your Skype world minutes”.
d) On the following page, you can choose whether to create a new Skype account or link an existing Skype account with your Microsoft account (in order to use the free 60 minutes on your existing account). Select the desired option and click or tap “Create Skype account” (to create a new account) or “Activate” (to link your existing Skype account).
But I dont have that option.!
Please help!
Thanks.

Have had the same problem for one year and no answer yet. I am able to use the credits on the computer but not on the android telephone or the Ipad which are the 2 items I have with me. Seems someone has not really thought this through. It should be that when you log in to your Skype then everything follows with it and you do not need to think about all this crap! I see that I am not alone and that feels good but really why can microsoft/Skype fix this- today I use Lync and that is one step to the side of Skype. Input export of contacts sucks! Mordern world - not so modern!
cricketsamya wrote:
Hello,
I have purchased a Windows tablet which has Office 365 subscrption including skype 60 minutes.
I live in Germany.
I could not see these free minutes under Services and Products in my Microsoft account.
The FAQ for the tablet says:
The basic prerequisite for using the Skype minutes included in your Office 365 Personal package is that your Office package has been activated (see Operating instructions). Once you have activated your Office package, proceed as follows:
a) Go to http://office.microsoft.com/ and click or tap “My account” in the top-right area.
b) On the following page, sign in with the Microsoft account that you linked to your SurfTab wintron tablet when setting it up (it is extremely important that you sign in with the same Microsoft account that is linked on the SurfTab!)
c) An overview of your Microsoft account opens. In the “Services and products” section, under “Skype”, click or tap “Activate your Skype world minutes”.
d) On the following page, you can choose whether to create a new Skype account or link an existing Skype account with your Microsoft account (in order to use the free 60 minutes on your existing account). Select the desired option and click or tap “Create Skype account” (to create a new account) or “Activate” (to link your existing Skype account).
But I dont have that option.!
Please help!
Thanks.

World minutes for Office 365

When i was sold the Windows Microoffice Pack the guy said that i get 60minutes free calling on skype. Now that i want to use it, the country that i want to call is not on the 'available list' Is there anyway of getting around this?? That is just not fair :/

Hello and welcome to the Skype community,
Unfortunately there's no "workaround". The 60 minutes subscription trial that comes together with Office 365 is fixed to the current country setup of the World subscription. Please take a look at our subscription page to the country you want to call and check if the subsription we offer might still be interesting for you:
http://www.skype.com/en/rates/?intcmp=SN-Header
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60 minutes for Office 365

Hello,
I have a problem with the 60 world minutes which are supposed to be included in my Office 365 University account. I linked my pre-existent Skype account to my Microsoft account and that was that, but the free 60 minutes are nowhere to be found. I am not in one of the counties in which that service doesn't apply. Please tell me how to find and be able to use my 60 minutes of free calling! Thanks in advance!
Joëlle

By George,l think I've GOT IT!. Here's a link to the instructions for linking your Microsoft account to your skype account https://support.skype.com/en/faq/FA12230/how-do-i-link-my-microsoft-office-365-account-with-my-skype...
Sign in to your microsoft account.
Hit the activate button on the skype minutes.
Be sure to scroll all the way down to claim them.
Wait about 10 minutes and they should be showing in a sidebar when you sign into skype. Try making a call to a landline or mobile.
If they aren't being applied, it may be because you are calling outside the 60 eligible countries or regions.
I DID this and actually used one of my minutes! Yippee!
I'm no whiz so you should be able to do it too.
The problem with these giant companies that have us all by the short and curlies is that what they mean by support is "figure it out yourselves"... it's an exercise in self-reliance.

Office 365 Home Premium free 60 minutes

I have a skype account that was set up using the same email address as the one associated with my Office 365. I installed Skype and went through the process of merging the accounts together, ending in a message telling me from now on I should use the email address as my Skype username login.
I then as instructed went to www.office.com/myaccount and there is no option to activate Skype world minutes under the "Services and Products" section. The only option below this is:
"SKYDRIVE
Save your documents to SkyDrive to easily access and edit them from virtually anywhere.
Visit SkyDrive"
What should I do, as far as I'm aware the Skype account has been linked but there is no option to activate the minutes.

I had this same issue in my computer. I tried these steps; repair office, remove and re install office. I have contacted Microsoftlive support they resolved my issue. They told that they removed old office files from registry and re install the office. Now it is working well.
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Re: how to claim my 60 minutes which include by purchase office 365

I have a different, but related problem with claiming my office 365 minutes as described here. The link for "claim your minutes" takes me to my Microsoft account at office.com. But that account has no knowledge of my Office 365 purchase or related account (which has a different user ID and password). So the page says, "Office isn't associated with this account." How can I tell Skype about my office 365 account? I haven't seen any way to link my Microsoft ID with my Office 365 ID (and why they required both in the first place is another frustration--a subject for another time). I'm completely puzzled, having purchased Office 365 business, why there appears to be no way for me to tell it about Skype or Skype about it?

I have same problem. Purchased office 365 home premium and have 60 free skype minutes. Linked to my skype account. But does not let me make calls!!!!! from Australia to India. everytime it asks me to buy skype credit. Did you get a solution to your problem? Tried calling microsoft, calling skype but no matter where I call or chat online, the people who are at the other end toss me around from one to another. No solution but a utter waste of time. It is almost as if the free skype minutes is a hoax...not a real offer. make it so difficult people give up on redeeming but looks good when selling. Very frustrated....tried various times in the last 4 months to resolve this....

Re: Office 365 account 60 minutes

I'm having the same issue! I do not share my account but I have never seen my 60 minutes....

mariavanthienen wrote:
I'm having the same issue! I do not share my account but I have never seen my 60 minutes....
Hello and welcome to the Skype Community.
You have an entirely different issue. ALWAYS start your own topic please.
Your World minutes for Office 365 60 mins 1 month Subscription is already installed on your account and is available for you to use.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 - 60 minutes ac

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