Office 365 crashing on C:\Windows\SYSTEM32\D3D10Warp.dll
Hello experts,
I am having problem with one of our office laptop. The user has an office 365 installed on windows 8.1 pro 64bit. Recently the user is unable to run any of the office 365 any longer . When I looked at the Application log the following had come up :
Faulting application name: WINWORD.EXE, version: 15.0.4641.1000, time stamp: 0x53c5c244
Faulting module name: D3D10Warp.dll, version: 6.3.9600.17211, time stamp: 0x539be18f
Exception code: 0xc0000005
Fault offset: 0x0006ec1f
Faulting process id: 0x1ca0
Faulting application start time: 0x01cfe1c4934fbe00
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SYSTEM32\D3D10Warp.dll
Report Id: d2c96856-4db7-11e4-830a-fcf8ae64a9eb
Faulting package full name:
Faulting package-relative application ID:
The faulting error message appears on all the 365 component. And when I check the most recent windows update the following was installed prior was installed :
KB
2998527
2990967
2989647
2975719
Has anyone got any ideas if any of the KB above may cause the issue or anyone knows of any problem with the D3D10Warp.dll.
Other troubleshooting steps done :
1) Uninstall office 365 using the fix proposed by MS - when trying to run the installer the error message come sup but it continues to install office to completion at the background
2) Running office 365 on win 8 safe boot - same problem
Short of wiping and re-installing windows which I am trying to avoid, does anyone can offer any suggestion?
Thanks in advance.
I ran the the Office Config Analyzer
the only warning I get is the add-in being disabled due to performance and stability. The following were addtional add-in added
1) ProAid Writing (which has been uninstalled)
2) endnote (also has been uninstalled)
Still same issue after the add-in are removed.
Answering to your earlier questions :
1) uninstalled and reinstalled Office 365 on the computer - YES several time
2) complete
error message that came up when you run the installer - just a window saying something like ".. has stopped working" and I press the cancel button. The install continued at the background.
3) any
changes to the computer recently - only the regular updates from MS as listed above.
4) Online
Repair of Office 365 - also done but same error message and quits.
Since app log report the faulting at
C:\Windows\SYSTEM32\D3D10Warp.dll
is there a way to find out the version of this and what's the latest version or maybe reinstall the version before, this possibly came through via the updates??
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nm nm nmI ran the the Office Config Analyzer
the only warning I get is the add-in being disabled due to performance and stability. The following were addtional add-in added
1) ProAid Writing (which has been uninstalled)
2) endnote (also has been uninstalled)
Still same issue after the add-in are removed.
Answering to your earlier questions :
1) uninstalled and reinstalled Office 365 on the computer - YES several time
2) complete
error message that came up when you run the installer - just a window saying something like ".. has stopped working" and I press the cancel button. The install continued at the background.
3) any
changes to the computer recently - only the regular updates from MS as listed above.
4) Online
Repair of Office 365 - also done but same error message and quits.
Since app log report the faulting at
C:\Windows\SYSTEM32\D3D10Warp.dll
is there a way to find out the version of this and what's the latest version or maybe reinstall the version before, this possibly came through via the updates?? -
One drive of office 365 not visible on windows 8.1 operating system
I have recently installed Windows 8.1, when I login to my office 365 account I am not able to se any of the files present in One Drive. Office 365 support people say that there is no problem with office 365 but its a windows problem.
Can any one help me with this.?Hi,
Did you store any file in your OneDrive? In addition, you need to sign in your OneDrive, you could see all file in your OneDrive.
The login address is below:
https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1401677587&rver=6.4.6456.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fonedrive.live.com%2F%3Flc%3D1033%26mkt%3Den-US&lc=1033&id=250206&cbcxt=sky&mkt=en-US&cbcxt=sky
If you refer to sign in your PC with this Microsoft account to browse your OneDrive, remember to keep your files and settings in sync.
Karen Hu
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How to get sharepoint online (office 365) data in cloud/windows azure (provider) hosted app using Javascript?
I wish to retrieve sharepoint online data in html page (hosted in windows azure) using javascript and then need to play with AngularJSHi,
According to your description, you might want to get data from Office 365 SharePoint Online(also known as host web) and pass to the Provider Hosted App which is hosted
in Windows Azure site.
I would suggest you take a look at the links below about accessing data from the host web
for a quick start:
https://msdn.microsoft.com/en-us/library/office/fp179927(v=office.15).aspx#SP15Accessdatafromremoteapp_Codeexample
http://dannyjessee.com/blog/index.php/2014/07/accessing-sharepoint-data-from-provider-hosted-apps-use-the-right-context/
Aother sample solution for your reference:
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JVM Crash ConcurrentGCThread (6u21 windows-amd64 jvm.dll+0x1291fb)
Hi,
a customer hit this JVM crash on Windows 2008 SP1 with JDK 6u21:
# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d9b91fb, pid=3944, tid=2912
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) 64-Bit Server VM (17.0-b17 mixed mode windows-amd64 )
# Problematic frame:
# V [jvm.dll+0x1291fb]
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
--------------- T H R E A D ---------------
Current thread (0x0000000001091000): ConcurrentGCThread [stack: 0x000000006cc80000,0x000000006cd80000] [id=2912]
siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000069
Registers:
EAX=0x0000000000000059, EBX=0x000000006cd7fab0, ECX=0x0000000000000069, EDX=0x0000000067186c30
ESP=0x000000006cd7f6f0, EBP=0x0000000000000012, ESI=0x00000000671868c0, EDI=0x000000006cd7fab0
EIP=0x000000006d9b91fb, EFLAGS=0x0000000000010246
Top of Stack: (sp=0x000000006cd7f6f0)
0x000000006cd7f6f0: 000000000110b960 000000006d9ba131
0x000000006cd7f700: 000000006cd7f790 000000006d9ba131
0x000000006cd7f710: 000000006cd7fab0 000000006dc56be0
0x000000006cd7f720: 000000006cd7fab0 000000006dbb42ce
0x000000006cd7f730: 0000000067186860 000000006cd7fab0
0x000000006cd7f740: 000000006cd7fab0 0000000000000000
0x000000006cd7f750: 000000006cd7fa60 000000006cd7f810
0x000000006cd7f760: 0000000067186830 000000006d9acee3
0x000000006cd7f770: 0000000000000880 00000000010917d0
0x000000006cd7f780: 0000000001064020 0000000000004400
0x000000006cd7f790: 0000000067183a00 0000000000000880
0x000000006cd7f7a0: 000000006cd7f810 000000006d9b281d
0x000000006cd7f7b0: 0000000067184cc0 000000006cd7f810
0x000000006cd7f7c0: 000000006cd7fa60 0000000067184e28
0x000000006cd7f7d0: 0000000067183a00 0000000000000880
0x000000006cd7f7e0: 00000000000000c4 000000006d986f1e
Instructions: (pc=0x000000006d9b91fb)
0x000000006d9b91eb: 51 00 eb 04 48 8b 42 08 48 8d 48 10 4c 8d 43 58
0x000000006d9b91fb: 48 8b 01 ff 90 20 02 00 00 80 bb c8 00 00 00 00
Stack: [0x000000006cc80000,0x000000006cd80000], sp=0x000000006cd7f6f0, free space=3fd0000000000000000k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x1291fb]
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x00000000727e9000 JavaThread "http-0.0.0.0-8180-9" daemon [_thread_blocked, id=6104, stack(0x00000000774b0000,0x00000000775b0000)]
0x00000000727e8000 JavaThread "http-0.0.0.0-8180-8" daemon [_thread_in_native, id=1384, stack(0x00000000773b0000,0x00000000774b0000)]
0x00000000727e7800 JavaThread "http-0.0.0.0-8180-7" daemon [_thread_in_native, id=3076, stack(0x00000000772b0000,0x00000000773b0000)]
0x00000000727e6800 JavaThread "http-0.0.0.0-8180-6" daemon [_thread_in_native, id=5324, stack(0x00000000771b0000,0x00000000772b0000)]
0x00000000727e6000 JavaThread "http-0.0.0.0-8180-5" daemon [_thread_in_native, id=6116, stack(0x00000000770b0000,0x00000000771b0000)]
0x00000000727e5000 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=5132, stack(0x0000000076d60000,0x0000000076e60000)]
0x00000000727e4800 JavaThread "http-0.0.0.0-8180-4" daemon [_thread_in_vm, id=4436, stack(0x00000000736f0000,0x00000000737f0000)]
0x00000000727e3000 JavaThread "http-0.0.0.0-8180-3" daemon [_thread_in_native, id=1752, stack(0x0000000076e60000,0x0000000076f60000)]
0x00000000727e2800 JavaThread "Thread-12" daemon [_thread_in_native, id=4160, stack(0x0000000076c60000,0x0000000076d60000)]
0x00000000727e1800 JavaThread "http-0.0.0.0-8182-1" daemon [_thread_blocked, id=4256, stack(0x0000000076b60000,0x0000000076c60000)]
0x000000007392b000 JavaThread "http-0.0.0.0-8183-1" daemon [_thread_blocked, id=5972, stack(0x0000000076a60000,0x0000000076b60000)]
0x0000000073929800 JavaThread "http-0.0.0.0-8180-2" daemon [_thread_in_native, id=3724, stack(0x0000000076960000,0x0000000076a60000)]
0x0000000073929000 JavaThread "http-0.0.0.0-8180-1" daemon [_thread_in_native, id=4712, stack(0x0000000071220000,0x0000000071320000)]
0x000000007392a800 JavaThread "http-0.0.0.0-8183" daemon [_thread_in_native, id=6020, stack(0x0000000076860000,0x0000000076960000)]
0x0000000070992800 JavaThread "http-0.0.0.0-8182" daemon [_thread_in_native, id=2480, stack(0x0000000076760000,0x0000000076860000)]
0x0000000073928800 JavaThread "http-0.0.0.0-8181-1" daemon [_thread_blocked, id=5448, stack(0x0000000076660000,0x0000000076760000)]
0x0000000070991800 JavaThread "http-0.0.0.0-8180" daemon [_thread_in_native, id=1748, stack(0x0000000076560000,0x0000000076660000)]
0x0000000070991000 JavaThread "http-0.0.0.0-8181" daemon [_thread_in_native, id=4136, stack(0x00000000752a0000,0x00000000753a0000)]
0x0000000070990800 JavaThread "JBossLifeThread" [_thread_blocked, id=5844, stack(0x0000000075460000,0x0000000075560000)]
0x0000000070986000 JavaThread "SEO index monitor thread" daemon [_thread_blocked, id=1472, stack(0x00000000733f0000,0x00000000734f0000)]
0x000000007098f800 JavaThread "derby.rawStoreDaemon" daemon [_thread_blocked, id=4532, stack(0x00000000751a0000,0x00000000752a0000)]
0x000000007098f000 JavaThread "derby.NetworkServerStarter" daemon [_thread_blocked, id=4352, stack(0x00000000750a0000,0x00000000751a0000)]
0x000000007098e000 JavaThread "Timer-1" daemon [_thread_blocked, id=1484, stack(0x0000000074fa0000,0x00000000750a0000)]
0x000000007098d800 JavaThread "derby.antiGC" daemon [_thread_blocked, id=4316, stack(0x0000000074ea0000,0x0000000074fa0000)]
0x000000007098c800 JavaThread "Checkpoint Maintenance Service (CheckpointDirectory)" daemon [_thread_blocked, id=2496, stack(0x0000000074bc0000,0x0000000074cc0000)]
0x000000007098c000 JavaThread "Checkpoint Maintenance Service (watchdog)-0" daemon [_thread_blocked, id=6068, stack(0x0000000074ac0000,0x0000000074bc0000)]
0x000000007098b000 JavaThread "net.sf.ehcache.CacheManager@7889fe65" daemon [_thread_blocked, id=6040, stack(0x00000000749c0000,0x0000000074ac0000)]
0x000000007098a800 JavaThread "Maintenance-Thread" [_thread_blocked, id=4332, stack(0x00000000748c0000,0x00000000749c0000)]
0x0000000070989000 JavaThread "PageSavingThread-wicket.bm-translation-page" daemon [_thread_blocked, id=228, stack(0x00000000737f0000,0x00000000738f0000)]
0x0000000070987800 JavaThread "PageSavingThread-wicket.bm" daemon [_thread_blocked, id=5996, stack(0x00000000735f0000,0x00000000736f0000)]
0x0000000070987000 JavaThread "com.google.inject.internal.Finalizer" daemon [_thread_blocked, id=6080, stack(0x00000000734f0000,0x00000000735f0000)]
0x0000000070985800 JavaThread "Service auto starter-0" daemon [_thread_blocked, id=5524, stack(0x000000006d280000,0x000000006d380000)]
0x0000000070984800 JavaThread "ContainerBackgroundProcessor[StandardEngine[jboss.web]]" daemon [_thread_blocked, id=2964, stack(0x00000000732f0000,0x00000000733f0000)]
0x0000000070984000 JavaThread "RMI TCP Accept-4444" daemon [_thread_in_native, id=5740, stack(0x0000000072220000,0x0000000072320000)]
0x0000000070983800 JavaThread "ClassLoadingPool(2)-1" daemon [_thread_in_native, id=3928, stack(0x0000000072120000,0x0000000072220000)]
0x00000000709c4000 JavaThread "JBoss System Threads(1)-1" daemon [_thread_in_native, id=5380, stack(0x0000000072020000,0x0000000072120000)]
0x00000000709c3800 JavaThread "GC Daemon" daemon [_thread_blocked, id=3712, stack(0x0000000071f20000,0x0000000072020000)]
0x00000000709c1800 JavaThread "RMI Reaper" [_thread_blocked, id=5552, stack(0x0000000071e20000,0x0000000071f20000)]
0x00000000709c1000 JavaThread "RMI TCP Accept-1098" daemon [_thread_in_native, id=4328, stack(0x0000000071d20000,0x0000000071e20000)]
0x00000000709d5000 JavaThread "ScannerThread" daemon [_thread_blocked, id=4952, stack(0x0000000071c20000,0x0000000071d20000)]
0x00000000713f4800 JavaThread "Timer-0" daemon [_thread_blocked, id=6028, stack(0x0000000071b20000,0x0000000071c20000)]
0x0000000001020000 JavaThread "DestroyJavaVM" [_thread_blocked, id=5908, stack(0x00000000012a0000,0x00000000013a0000)]
0x000000007073e800 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=5588, stack(0x0000000070f70000,0x0000000071070000)]
0x00000000706fc800 JavaThread "RMI TCP Accept-8190" daemon [_thread_in_native, id=5176, stack(0x0000000070d50000,0x0000000070e50000)]
0x00000000706fc000 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=5108, stack(0x0000000070a70000,0x0000000070b70000)]
0x000000006ce71800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1684, stack(0x0000000070570000,0x0000000070670000)]
0x000000006ce6f800 JavaThread "CompilerThread1" daemon [_thread_in_native, id=3716, stack(0x0000000070070000,0x0000000070170000)]
0x000000006ce60800 JavaThread "CompilerThread0" daemon [_thread_in_native, id=5816, stack(0x000000006ff70000,0x0000000070070000)]
0x000000006ce5d800 JavaThread "Attach Listener" daemon [_thread_blocked, id=5288, stack(0x000000006d680000,0x000000006d780000)]
0x000000006ce58800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=5756, stack(0x000000006d580000,0x000000006d680000)]
0x000000006ce57000 JavaThread "Surrogate Locker Thread (CMS)" daemon [_thread_blocked, id=6140, stack(0x000000006d480000,0x000000006d580000)]
0x000000006ce05000 JavaThread "Finalizer" daemon [_thread_blocked, id=3980, stack(0x000000006d180000,0x000000006d280000)]
0x000000006cdfa000 JavaThread "Reference Handler" daemon [_thread_blocked, id=776, stack(0x000000006d080000,0x000000006d180000)]
Other Threads:
0x000000006cdf3800 VMThread [stack: 0x000000006cf80000,0x000000006d080000] [id=3228]
0x00000000706b2000 WatcherThread [stack: 0x0000000071120000,0x0000000071220000] [id=5040]
=>0x0000000001091000 (exited) ConcurrentGCThread [stack: 0x000000006cc80000,0x000000006cd80000] [id=2912]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x000000000110d770] Heap_lock - owner thread: 0x00000000727e4800
Heap
par new generation total 118016K, used 75017K [0x00000000046e0000, 0x000000000c6e0000, 0x000000000c6e0000)
eden space 104960K, 59% used [0x00000000046e0000, 0x0000000008362778, 0x000000000ad60000)
from space 13056K, 100% used [0x000000000ad60000, 0x000000000ba20000, 0x000000000ba20000)
to space 13056K, 0% used [0x000000000ba20000, 0x000000000ba20000, 0x000000000c6e0000)
concurrent mark-sweep generation total 108264K, used 69074K [0x000000000c6e0000, 0x000000001309a000, 0x00000000622e0000)
concurrent-mark-sweep perm gen total 120720K, used 79760K [0x00000000622e0000, 0x00000000698c4000, 0x000000006a2e0000)
Dynamic libraries:
0x0000000000400000 - 0x000000000042e000 C:\Program Files\Java\jdk1.6.0_21\bin\java.exe
0x0000000077af0000 - 0x0000000077c70000 C:\Windows\system32\ntdll.dll
0x00000000778f0000 - 0x0000000077a1c000 C:\Windows\system32\kernel32.dll
0x000007feff820000 - 0x000007feff928000 C:\Windows\system32\ADVAPI32.dll
0x000007fefe230000 - 0x000007fefe36f000 C:\Windows\system32\RPCRT4.dll
0x000000006d890000 - 0x000000006df61000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\server\jvm.dll
0x0000000077a20000 - 0x0000000077aed000 C:\Windows\system32\USER32.dll
0x000007fefe8d0000 - 0x000007fefe933000 C:\Windows\system32\GDI32.dll
0x000007fefc0c0000 - 0x000007fefc0f9000 C:\Windows\system32\WINMM.dll
0x000007feffbb0000 - 0x000007feffc4c000 C:\Windows\system32\msvcrt.dll
0x000007fefe370000 - 0x000007fefe548000 C:\Windows\system32\ole32.dll
0x000007feff740000 - 0x000007feff813000 C:\Windows\system32\OLEAUT32.dll
0x000007fefc070000 - 0x000007fefc0bf000 C:\Windows\system32\OLEACC.dll
0x000007fefe570000 - 0x000007fefe59d000 C:\Windows\system32\IMM32.DLL
0x000007fefe940000 - 0x000007fefea41000 C:\Windows\system32\MSCTF.dll
0x000007feffc50000 - 0x000007feffc5d000 C:\Windows\system32\LPK.DLL
0x000007feffd50000 - 0x000007feffdea000 C:\Windows\system32\USP10.dll
0x000000006d800000 - 0x000000006d80e000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\verify.dll
0x000000006d450000 - 0x000000006d477000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\java.dll
0x000000006d3b0000 - 0x000000006d3ba000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\hpi.dll
0x0000000077c70000 - 0x0000000077c79000 C:\Windows\system32\PSAPI.DLL
0x000000006d850000 - 0x000000006d862000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\zip.dll
0x000007fefea50000 - 0x000007feff6a2000 C:\Windows\system32\SHELL32.DLL
0x000007feff6b0000 - 0x000007feff723000 C:\Windows\system32\SHLWAPI.dll
0x000007fefc920000 - 0x000007fefcb19000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_152e7382f3bd50c6\comctl32.dll
0x000007fefe6f0000 - 0x000007fefe8cb000 C:\Windows\system32\SETUPAPI.dll
0x0000000000de0000 - 0x0000000000dea000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\management.dll
0x000000006d380000 - 0x000000006d397000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\net.dll
0x000007fefe5a0000 - 0x000007fefe5e4000 C:\Windows\system32\WS2_32.dll
0x000007feff730000 - 0x000007feff737000 C:\Windows\system32\NSI.dll
0x000007fefd590000 - 0x000007fefd5df000 C:\Windows\system32\mswsock.dll
0x000007fefd790000 - 0x000007fefd797000 C:\Windows\System32\wship6.dll
0x000007fefdb30000 - 0x000007fefdb69000 C:\Windows\system32\DNSAPI.dll
0x000007fefbdc0000 - 0x000007fefbdcb000 C:\Windows\System32\winrnr.dll
0x000007fefe5f0000 - 0x000007fefe645000 C:\Windows\system32\WLDAP32.dll
0x000007fefd010000 - 0x000007fefd023000 C:\Windows\system32\NLAapi.dll
0x000007fefd860000 - 0x000007fefd883000 C:\Windows\system32\IPHLPAPI.DLL
0x000007fefd810000 - 0x000007fefd855000 C:\Windows\system32\dhcpcsvc.DLL
0x000007fefe080000 - 0x000007fefe09c000 C:\Windows\system32\Secur32.dll
0x000007fefd800000 - 0x000007fefd80a000 C:\Windows\system32\WINNSI.DLL
0x000007fefd7d0000 - 0x000007fefd7fb000 C:\Windows\system32\dhcpcsvc6.DLL
0x000007fefbc50000 - 0x000007fefbc63000 C:\Windows\system32\napinsp.dll
0x000007fefd200000 - 0x000007fefd207000 C:\Windows\system32\wshtcpip.dll
0x000007fefbf10000 - 0x000007fefbf18000 C:\Windows\system32\rasadhlp.dll
0x000007fefd280000 - 0x000007fefd2c7000 C:\Windows\system32\rsaenh.dll
0x000007fefe0a0000 - 0x000007fefe0c6000 C:\Windows\system32\USERENV.dll
0x0000000000df0000 - 0x0000000000dfb000 C:\Program Files\Java\jdk1.6.0_21\jre\bin\nio.dll
VM Arguments:
jvm_args: -Dfile.encoding=UTF-8 -Djava.io.tmpdir=c:\...\tmp -Djava.library.path=c:\...\lib\win32-x86 -Djava.security.policy=c:\...\policy.all -XX:MaxPermSize=128m -XX:+CMSClassUnloadingEnabled -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:+CMSIncrementalMode -XX:+CMSParallelRemarkEnabled -XX:MaxNewSize=128m -XX:NewSize=128m -XX:+DisableExplicitGC -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -XX:+UseBiasedLocking -XX:+PrintConcurrentLocks -XX:+PrintGCTimeStamps -XX:+PrintGCDateStamps -Dcom.sun.management.jmxremote.port=8190 -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -Djboss.server.blockingshutdown=true -Djboss.server.exitonshutdown=false -Djboss.server.home.dir=c:\...\jboss-server -Djboss.server.home.url=file:/c:/.../jboss-server/ -Djboss.deploy.urls=file:/c:/.../jboss-server/deploy/, -Xmx1500m -Xloggc:c:\...\gc.log -Dderby.drda.portNumber=8191 -Dderby.drda.startNetworkServer=true
java_command: org.jboss.Main
Launcher Type: SUN_STANDARD
Environment Variables:
JAVA_HOME=C:\Program Files\Java\jdk1.6.0_21
CLASSPATH=...
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Dell\SysMgt\RAC5;C:\Program Files (x86)\Dell\SysMgt\oma\bin;C:\Windows\System32\WindowsPowerShell\v1.0\
OS=Windows_NT
PROCESSOR_IDENTIFIER=AMD64 Family 15 Model 65 Stepping 3, AuthenticAMD
--------------- S Y S T E M ---------------
OS: Windows Server 2008 Build 6001 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 65 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext
Memory: 4k page, physical 8381904k(4689996k free), swap 16819076k(12156656k free)
vm_info: Java HotSpot(TM) 64-Bit Server VM (17.0-b17) for windows-amd64 JRE (1.6.0_21-b07), built on Jul 17 2010 01:05:36 by "java_re" with MS VC++ 8.0 (VS2005)
time: Thu Oct 21 10:54:48 2010
elapsed time: 4500 secondsI have tried using hs_err6.pl to get some closer information, but I don't have access to the required map files, and searching in the bugdatabase didn't come up with anything.
As far as I know this crash happened once.
Is this a known crash, and if so: any pointers to the bugid would be very appreciated!
Regards,
Andreas
Edited by: user12281825 on Oct 21, 2010 6:10 PM (replace 'noformat' by 'code')Thank you.
Going through the suggestions:
* custom/3rd party JNI components: while the jvm args indicate a use of such components, there is actually none being used in this instance.
* overcommit: I'm not sure whether windows has any tunables for this, but from the memory information in the hs_err file I think this is not a problem here. The JVM has Xmx1500 + Xmn128 + permsize of 128, even with generous margins this should fit well into the 4G still available physical memory on the server.
* OS support: I'd believe that Windows 2008 SP1 is supported :)
* OS updates: I will check with the customer whether all updates are applied, and also whether an update of the OS itself is possible.
* hotspot/gc tuning: there are various tuning options applied, which have been determined by testing the application itself (load, functional, endurance tests), and have been found to work stable
There is one bug we're are aware of in 6u21 which affects the application (http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6938026), but without being able to decode the jvm.dll+0x1291fb address I cannot say for sure that this is the same bug.
Andreas -
I have been having a problem getting into ITUNES. my computer is giving me a Message when i launch Itunes and says
ITUNES.EXE - Bad Image
C:\Windows\System32\Softpub.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
I have tried downloading the Softpub.dll file and tried replacing it, but my computer says I am not the trusted manager (I am the Admin on this PC and dont know why I cant change it. if anyone can help that would be great. Thanks....b noir - You are awesome! I was having the "bad image" problem with the after downloading ITunes 10. I also had a problem with a DEP error (as you know - data execution protection). I tried so many things in combination to fix these problems, I am not sure which piece of your advice finally did the trick! Regarding the bad image, I renamed the file as you recommended. I tried downloading a new softpub.dll. I didn't think I was successful, but there it was right where it was supposed to be. I used the Windows Error Checking feature (right click on C Drive, properties, tools) to clean things up. Lastly, a friend recommended using a different USB port to sync for the first time. UREKA! I can now sync. Thanks for all of your suggestions, b noir!
-
I am looking for a way to get a solution to this error which keeps preventing me from opening my Premiere Elements 11 program. I have previously used the program without any problems. But last week I had a new HDD installed in my laptop (Dell Studio XPS 1640 running Windows 7 Ultimate 64-bit). Now I can't open Premiere Elements and can't edit my videos.
When I try to open the program, I get an error which reads:
Font Capture: Adobe Premiere Elements.exe - Bad Image
C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
My computer technician did use an image of my laptop to transfer everything onto the new HDD. I have no idea if that is relevant to this software problem.
I posted this question previously and was directed to a link which instructed me to update my DirectX and other graphics drivers. I did all that already. I still can't open Premiere Elements. I want to ask Adobe Support, but since they just launched Premiere Elements 12, I guess I no longer get direct support from Adobe? Not sure but that is how it seems to work. I will try any advice given to resolve this issue, if anyone has ideas.
Thanks!
JaneenDid you try reinstalling as indicated by the error message? Transferring images is not a good way to install Adobe programs.
-
every time I try to open itunes i get this message, C:\windows\system32\softpub.dll is either not designed to run on windows or contains an error. what should i do to fix this problem.
I suggest that you reinstall the Microsoft Visual Studio 2010 redistributable https://www.microsoft.com/en-us/download/details.aspx?id=5555
If you are on a 64-bit system you should also install the x64 version http://www.microsoft.com/en-us/download/details.aspx?id=13523 -
The environment is aSharepoint2010 and ProjectServer2010we hadlast nighta crach ofapplication poolwithan error on thew3wpandkernelbase.
We canrevivetheappbutthe firstaccess to the sitewe have thew3wpcrash.
we did adumpand here are thedetails.
Information 12/08/2014 15:28:45 Windows Error Reporting 1001 None
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: w3wp.exe
P2: 7.5.7601.17514
P3: 4ce7afa2
P4: KERNELBASE.dll
P5: 6.1.7601.18409
P6: 5315a05a
P7: c06d007e
P8: 000000000000940d
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 9561bd5d-2224-11e4-9566-0050569a0110
Report Status: 0
Error 12/08/2014 15:28:46 Application Error 1000 (100)
Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp:
0x4ce7afa2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xc06d007e
Fault offset: 0x000000000000940d
Faulting process id: 0x15d0
Faulting application start time: 0x01cfb6315831ebbb
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 95eaafc7-2224-11e4-9566-0050569a0110
Warning 12/08/2014 15:28:51 WAS 5011 None
A process serving application pool 'SharePoint Central Administration v4'
suffered a fatal communication error with the Windows Process Activation
Service. The process id was '2448'. The data field contains the error number
Error 12/08/2014 15:28:51 WAS 5002 None
Application pool 'SharePoint Central Administration v4' is being automatically
disabled due to a series of failures in the process(es) serving that
application pool.
Le dump du crach donne les informations suivantes
(990.fb4): Unknown exception - code c06d007e (first/second chance not
available)
KERNELBASE!RaiseException+0x39:
000007fe`fda5940d 4881c4c8000000 add rsp,0C8h
0:004> .loadby sos clr
Unable to find module 'clr'
0:004> .loadby sos clr
Unable to find module 'clr'
0:004> !analyze -v
* Exception Analysis *
GetPageUrlData failed, server returned HTTP status 404
URL requested:
http://watson.microsoft.com/StageOne/w3wp_exe/7_5_7601_17514/4ce7afa2/KERNELBASE_dll/6_1_7601_18409/5315a05a/c06d007e/0000940d.htm?Retriage=1
FAULTING_IP:
KERNELBASE!RaiseException+39
000007fe`fda5940d 4881c4c8000000 add rsp,0C8h
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fefda5940d (KERNELBASE!RaiseException+0x0000000000000039)
ExceptionCode: c06d007e
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 000000000092e820
DEFAULT_BUCKET_ID: APPLICATION_FAULT
PROCESS_NAME: w3wp.exe
ERROR_CODE: (NTSTATUS) 0xc06d007e -
<unable code="" error="" get="" text="" to="">
EXCEPTION_CODE: (NTSTATUS) 0xc06d007e -
<unable code="" error="" get="" text="" to="">
EXCEPTION_PARAMETER1: 000000000092e820
MOD_LIST:
<analysis>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
MANAGED_STACK: !dumpstack -EE
OS Thread Id: 0xfb4 (4)
Child-SP RetAddr Call Site
FAULTING_THREAD: 0000000000000fb4
PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT
BUGCHECK_STR: APPLICATION_FAULT_APPLICATION_FAULT
LAST_CONTROL_TRANSFER: from 000007fee99ed41d to 000007fefda5940d
STACK_TEXT:
00000000`0092e730 000007fe`e99ed41d : 00000000`00000000 00000000`00000000
00000000`00000391 000007fe`e9b40cd0 : KERNELBASE!RaiseException+0x39
00000000`0092e800 000007fe`e996d57f : 000007fe`e9c78e70 00000000`0092e820
00000000`00000000 00000000`00000000 : OWSSVR!DllCanUnloadNow+0x8cfad
00000000`0092e8b0 000007fe`e96c5244 : 00000000`0000000d 00000000`010dd4f0
0000000f`001d000b 00000010`001a000c : OWSSVR!DllCanUnloadNow+0xd10f
00000000`0092e920 000007fe`e96c5313 : 00000000`00000000 00000000`00328ad0
00000000`778d4564 000007fe`e9c78e28 : OWSSVR!TerminateExtension+0x158
00000000`0092eaa0 000007fe`e96c5379 : 00000000`0128fcd0 00000000`000000a4
00000000`00000024 000007fe`faf11827 : OWSSVR!TerminateExtension+0x227
00000000`0092ebf0 000007fe`e96c18d8 : 00000000`00000000 00000000`00000000
00000000`01290840 00000000`00000021 : OWSSVR!TerminateExtension+0x28d
00000000`0092ec20 000007fe`cf5cf94a : 00000000`00000000 00000000`01290840
00000000`01290840 00000000`0128f800 : OWSSVR!RegisterModule+0x1c
00000000`0092ec50 000007fe`cf5d9aa4 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : iiscore!VIRTUAL_MODULE::RegisterModule+0x2a
00000000`0092ec80 000007fe`cf5daeeb : 00000000`00000078 000007fe`cf5ba944
00000000`0128f800 000007fe`cf5e87b8 :
iiscore!W3_SERVER::LoadModulesFromConfig+0x394
00000000`0092eda0 000007fe`cf5dc2ff : 00000000`0128f800 000007fe`cf5e87b8
00000000`00000000 00000000`0121fb10 :
iiscore!W3_SERVER::InitializeGlobalModules+0x3b
00000000`0092ede0 000007fe`cf5e234d : 00000000`0128f800 00000000`00000002
00000000`0121fb10 00000000`0000017c : iiscore!W3_SERVER::Initialize+0xaaf
00000000`0092f040 000007fe`cf5e2405 : 00000000`0128f6b0 00000000`00000000
00000000`00000000 00000000`0000000c :
iiscore!IISCORE_PROTOCOL_MANAGER::InitializeGlobals+0x1fd
00000000`0092f2e0 000007fe`e27a9316 : 00000000`00000000 00000000`00000000
00000000`005fa7e0 00000000`00000000 :
iiscore!IISCORE_PROTOCOL_MANAGER::PreloadApplication+0x45
00000000`0092f320 000007fe`e27a7dd2 : 00000000`005ff4b0 00000000`77997ef5
00000000`0128f6b0 00000000`0021f070 :
w3wphost!WP_IPM::HandlePreloadApplications+0xc2
00000000`0092f370 000007fe`faf141f3 : 00000000`005ff508 00000000`00000000
00000000`00000000 00000000`00000000 : w3wphost!WP_IPM::AcceptMessage+0x16e
00000000`0092f3b0 00000000`77bbc251 : 00000000`00000000 00000000`003b3bf0
00000000`00000000 00000000`0000000c : iisutil!IPM_MESSAGE_PIPE::MessagePipeCompletion+0x44f
00000000`0092f430 00000000`77bc658c : 00000000`003b3b40 00000000`003693f0
00000000`0092f5e8 00000000`00000000 : ntdll!RtlpTpWaitCallback+0x92
00000000`0092f480 00000000`77bd0c56 : 00000000`0035d110 00000000`77cb45e8 00000000`00000000
00000000`77cb4610 : ntdll!TppWaitpExecuteCallback+0x10c
00000000`0092f4e0 00000000`779a59ed : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x5ff
00000000`0092f7e0 00000000`77bdc541 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0092f810 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
STACK_COMMAND: ~4s; .ecxr ; kb
FOLLOWUP_IP:
OWSSVR!DllCanUnloadNow+8cfad
000007fe`e99ed41d 488b442458 mov rax,qword ptr [rsp+58h]
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: owssvr!DllCanUnloadNow+8cfad
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: OWSSVR
IMAGE_NAME: OWSSVR.DLL
DEBUG_FLR_IMAGE_TIMESTAMP: 51c91cf5
FAILURE_BUCKET_ID: APPLICATION_FAULT_c06d007e_OWSSVR.DLL!DllCanUnloadNow
BUCKET_ID: X64_APPLICATION_FAULT_APPLICATION_FAULT_owssvr!DllCanUnloadNow+8cfad
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/w3wp_exe/7_5_7601_17514/4ce7afa2/KERNELBASE_dll/6_1_7601_18409/5315a05a/c06d007e/0000940d.htm?Retriage=1
Followup: MachineOwner </analysis></unable></unable>Hello Roland_Zeki,
Can you check System in the Windows Log of Event Viewer? Maybe you have some logon failure for one of the services, like in this blog:
http://www.shareesblog.com/?p=363
- Dennis | Netherlands | Blog |
Twitter
Yes I have verify this point I suspected to be the origine of the problem. But no, the accounts have fixed password and are not locked. I test this point with a valide login on the server, and I reenter the login password for each app pool. -
re: Thinkpad W540 20BG 0016US Win 7 [64] Pro (So called WORKSTATION) - What am I doing wrong?
In my event log:
WLAN Extensibility Module has stopped unexpectedly.
Module Path: C:\Windows\System32\IWMSSvc.dll
Lenovo installed Access Connection (no version number displayed on splash and no 'about'), but digging for the file, says v6.11 in c:\SWTOOLS\readyapps\accon\setup.exe
There is no quick emergency disconnect from the WiFi..... if a web site is malicious and locks you to a script..
I have no idea what is happening. No WiFi lights, No WiFi switch, Software version hidden from the user ..... On my previous Workstation I saw what was happening.
So, any hints from users that resolved this WLAN issue?Nuke the proprietary internet handlers and let Windows deal with it.
Get Rainmeter with a network monitor to watch your bandwidth usage.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen -
9i install error "error writting to C:|windows\system32\mfcan32.dll"
I'm trying to install Oracle on a "brand new" computer running WIN 2003 XP Home, so I'll be ready for the fall semester.
I was installing Oracle9i DS Release 2 (9.0.2.1) and at the "Install" screen this Oracle message.
ERROR writting to C:|windows\system32\mfcan32.dll
I then "clicked" the ignore button.
Then Windows shut down oracle and restarted with this error message.
Win signatur error
BCCode : 10000050 BCP1 : DAD45CD4 BCP2 : 00000000 BCP3 : 805020A4
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1
MICROSOFT's REPLY
Error Caused By A Device Dr iver
I'm just to new at this and haven't got a clue so any assistance would truely be appriciated.
MathewYou have a basic problem: You try to install desupported software on an unsupported platform.
I assume mfcan32.dll is write-protected (maybe for good reasons), you may remove write-protection and try again, but I don't know the consequences. -
Interactive Services Detection C:\Windows\system32\TSAPPCMP.DLL
I can't find anything on this. I can find a lot dealing with the spoolsv.exe, but nothing on TSAPPCMP.DLL. I am not looking for answers, I am just looking for troubleshooting methods to figure out what is going on. Any guidance would be
greatly appreciated.
Windows Server 2008 R2 Terminal Server
VMware 5.1.0
Citrix XenApp 6.0
This is what is being shown in the event viewer:
Log Name: Application
Source: Interactive Services detection
Date: 12/31/2013 8:32:58 PM
Event ID: 1000
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: TS01
Description: A device or program has requested attention. Device or application: C:\Windows\system32\TSAPPCMP.DLL. Message title: Windows Installer Coordinator.Hi,
I would like to say that it is just a normal condition. No further action is required.
However, if you want to know details about Interactive Services Detection and event, please refer to the following articles.
What is Interactive Services Detection and Why is it Blinking at Me?
http://blogs.msdn.com/b/patricka/archive/2010/04/27/what-is-interactive-services-detection-and-why-is-it-blinking-at-me.aspx
Troubleshooting Interactive Services Detection
http://blogs.msdn.com/b/patricka/archive/2011/03/14/troubleshooting-interactive-services-detection.aspx
Hope this helps.
Jeremy Wu
TechNet Community Support -
This error is occurring on my Windows Server 2008R2 server with SQL 2008R2 installed. I have found lots of "help" but none of it works...
The Open Procedure for service "BITS" in DLL "C:\Windows\system32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
The "help" I have found...
http://technet.microsoft.com/en-us/library/cc774913(WS.10).aspx
http://support.microsoft.com/kb/300956I was able to re-install BITS. The BITS error seems to have gone away, but this error is now showing...
The object length of an object returned by Extensible Counter DLL "C:\Windows\system32\wbem\wmiaprpl.dll" for the "WmiApRpl" service was not correct. The sum of the object lengths returned did not match the size of the buffer returned. The performance
data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the count of objects.
Help? -
The message I get is the following:
"C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support."
I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.hello, the file you have referenced appears to be part of Webroot SecureAnywhere - try to remove that software in case you have it installed on your system.
-
Bad Image iTunes.exe c:windows/system32\d3d8thk.dll
I started to download 4.0 for iPhone and iTunes upgrade displayed, so I clicked OK. Download was successful installed no error. Clicked to open got this message:
Bad image iTunes.exe c:windows/system32\d3d8thk.dll designed not to rum on windows or it contains an error.
Uninstalled iTunes from system. New download of iTunes still get same error message.d3d8thk.dll
You're having trouble with one of your DirectX Windows operating system files there.
Perhaps the first thing we should try with that one is an sfc /scannow, as per:
[How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]
Does the scannow find/repair any damage? If so, can you get iTunes to reinstall/launch now?
Maybe you are looking for
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Problems rendering Every-line Composer texts with Adobe Media Encoder
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Greetings. Below is an sql code i am trying to execute. select Band, Memb_contact = CASE when contact_person >= 0 then 'Yes' else 'No' end, Club_Name, Club_contact from Members, Club where contact_person = 'Yes' My column contact_person has a data
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ITunes 11.1.5 looks like the old iTunes!
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