Office 365 downgrade for Office 2010 Product Key

Hi,
I just would like to inquire if it is possible to downgrade the Office 365 that was purchased from a vendor. The vendor specifically assured us that there would be product keys that would be given and we would be able to use it in on our existing Office
2010 products. But unfortunately, it does not work.
The vendor is no longer answering our calls, emails text messages, etc after he has received the payment for the Office 365.
We are located in Riyadh, Saudi Arabia.
Thanks in advance.

Hi,
Who is that vendor? What did they tell you in detail?
In this forum we mainly discuss technical questions about Office products, for the purchase and activation questions, I suggest you contact your local customer service.
You should be able to find your local customer service number from this link:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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Microstoft Office 2010 product key error

I located the Office 2010 product key sticker on the side of my computer. It came pre-installed. When I type in the Product Key, I get an error message saying it is "Not a Valid Product Key". I have double checked that I am not typing the code in incorrectly and I cannot find multiple copies of Office 2010 installed.
This question was solved.
View Solution.

LetsGoPerds wrote:
I located the Office 2010 product key sticker on the side of my computer. ....
Hi,
No, that is NOT Office product key, it's Windows product key. Your machine has pre-installed TRIAL version. If you wish to continue to use it you have to buy e keycard. I really hate this practice from vendors and ALWAYS uninstall trial software on my computers. Please check the following link to buy product keycard.
http://office.microsoft.com/en-us/buy/product-key-card-FX101850744.aspx
You can pay much cheaper for Home & Student version and a lot cheaper with a student id card.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Yes, you can transfer Office 2010 to another PC.
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I have installed Office 2010 again on a rebuild of Windows 7 and when I try to change the
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If you want to re-use the product key on a rebuild machine, please contact the customer service to migrate the product key:
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We are sorry, but we are unable to complete your request.•The Office 2007 Product Key provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
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provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
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I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
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I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
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If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

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Rrrrrrr wrote:
Another +1 for Open Office. Not only is it FREE, it can use MS Office templates.
Another solution is MS has Office 2010 in beta form right now to use for free (I think its over in June though).
I prefer Open Office since its simpler and not as dolled up as MS Office is. Just my preference.
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Thanks for the reply. That got me a little further. I updated my EES agreement this summer and got new keys, so thought maybe that was the issue with Office giving me the "This copy of Microsoft Office is not activated." when launching any Office
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Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID:
Application ID:
Extended PID:
Installation ID:
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: (last 5 of old key)
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/14/2014 12:29:28 PM
Key Management Service is enabled on this machine
Current count: 4
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 21779
Failed requests received: 3
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 19665
Requests with License Status Initial grace period: 304
Requests with License Status License expired or Hardware out of tolerance: 1783
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 24
Here is what was returned after:
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID:
Application ID:
Extended PID:
Installation ID:
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: (last 5 of new key)
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/14/2014 12:53:57 PM
Key Management Service is enabled on this machine
Current count: 4
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 21785
Failed requests received: 9
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 19665
Requests with License Status Initial grace period: 304
Requests with License Status License expired or Hardware out of tolerance: 1783
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 24
I appreciate your willingness to help me with this issue and if you can offer any further insight I would greatly appreciate it.
Thanks!
EDIT: I removed all of the ID numbers as I don't know if they mean anything to anyone else or not.

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Message was edited by: Wingrider01

Office 365 downgrade for Office 2010 Product Key

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