Office 365 installation not getting past installation prompt

Have looked through the articles out there about receiving errors and so on.
My problem is that I simply can't get past this screen:
The password for my Apple account is correct however nothing happens after this.
If I take to Microsoft helpdesk they say its an Apple problem, if I talk to Apple customer service its of course a Microsoft problem...
In the meantime I have tried changing passwords, region settings and so on - surely its not meant to be this difficult?

Thank you for the fast reply Gary.
- Model is iMac 21.5 inch 2.7 ghz, Intel i5 - OS X Yosemite
- Office 365 is Personal edition (MicrosoftOffice2011.dmg download file)
Computer's brand new - trying to get everything set up
Am based out of the Netherlands, region settings CET

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