Office 365 mail stuck in OUTBOX
Hi,
We recently upgraded our Exchange Environment to Office 365. Suddenly my users started complaining e-mails would be stuck in OUTBOX. It would say sending but the bar would load forever. The only way to stop this is to restart OUTLOOK and then the mails would
be sent. All the new emails would be received too.
On the web I found out that people that were using a DLINK router had to turn off SPI. We were using a DLINK router too but we didn't have the SPI turned on. But to be sure I swapped the DLINK with a Cisco. The problem still persists.
http://community.spiceworks.com/topic/382519-outlook-stuck-on-outbox-if-left-idle
I also deleted some users' OST file and would reload it to see if this would improve the situation. Also this didn't help.
All my users surf via a squid proxy server. I don't and I never had the problem, so I changed my settings so I would surf via the squid proxy server and I also experienced the problem. I found this article on technet.
http://blogs.technet.com/b/onthewire/archive/2014/03/04/network-perimeter-tcp-idle-session-settings-for-office-365.aspx
I was wondering if there are other sysadmins out there who experienced the same problem with using Office 365 and squid. Do you have any solution for it? Because I haven't found one yet.
Kind regards,
Michael
Hi Mike,
How about sending emails to external via OWA on your laptop and desktop?
If working well in OWA, it seems an issue on the Outlook 2013 client side.
Please try to run Outlook under the safe mode to avoid some AVs and add-ins.
Please try to re-create profile to refresh the caches.
If not working in OWA, since Exchange 2013 is different from Office 365, I suggest ask Office 365 forum for help so that we can get more professional suggestions.
For your convenience:
http://community.office365.com/en-us/default.aspx
Also suggest collecting detailed error from App log.
Thanks
Mavis
Mavis Huang
TechNet Community Support
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Outlook 2013 mail stuck in Outbox
We just started using Outlook 2013 and Exchange 2013 (Fresh install) but we got a problem with additional mailboxes.
When you open additional mailboxes on your exchange account settings where you have send as permissions and full access and then send an e-mail from that mailbox it stays in the outbox. Sending an e-mail in owa works fine from the mailbox.
What can this be?We need to try basic steps for this mail stuck in outbox issue as below:
Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
Temporarily uninstall or disable firewall and antivirus software.
Test in Outlook safe mode.
Create a new profile and re-setup your account.
Let me know the resualt. Thanks.
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TechNet Community Support -
I can receive mails but outgoing mail stuck in outbox.
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what else shall I check?Hello Lilikoii,
Thanks for using Apple Support Communities.
From your post I see that you're unable to send email using the Mail application on your Mac. To troubleshoot this issue please follow the directions in the article below.
If you can’t send or receive email on your Mac - Apple Support
Have a good one,
Alex H. -
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The links below have instructions for deleting photos.
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http://support.apple.com/kb/HT4236
iPad Tip: How to Delete Photos from Your iPad in the Photos App
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http://ipadacademy.com/2011/09/another-way-to-quickly-delete-photos-from-your-ip ad-mac-only
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http://www.lifeisaprayer.com/blog/2010/how-batch-delete-photos-ipad
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How to Delete Photos from iCloud’s Photo Stream
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Unable to connect office 365 Mail
:-( Some thing went Wrong
Error showing unable to connect office365 MailHi,
Do you mean Outlook Web App for Office 365 by "office365 Mail"? At which exact point will you get this error?
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If you are refering to the Outlook Web App for Office 365 (not the desktop version of Outlook), then I'd suggest you post in our dedicated forum of
Office 365 Community -
Email and calendar,
where you can get more experienced responses:
http://community.office365.com/en-us/f/158.aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
Mail stuck in outbox. Mac locks up
I know there is a known issue with mail and there are numerous threads on the mail memory leak. I am amazed a core app like mail has been neglected by apple for so long but anyway. I have a mail stuck in the outbox and cannot get rid of it due to the memory leak. Within a few seconds of launching mail the app hogs 10gig of ram and counting which doesn't give me change to get to the offending message. I cannot rebuild mailboxes either. I have been told it might be a gmail issue but I cannot do a thing once I click the dreaded mail icon. Any pointers would be appreciated
Launch the Console application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
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Click the Clear Display icon in the toolbar. Then launch Mail and wait for it to do whatever it's doing. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
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Migration from gmail to office 365 mail box.
Recently, I migrated gmail to office 365.
After I migrated to office 365, outlooks mail box size is almost double of gmail mail box.
ex: One of the user had 26gb data in gmail , aft the migration his exchange online mailbox became 46 gb.
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Sending mail "Stuck" in Outbox??
I have mail that is not being sent to valid email addresses. They are still in my outbox.
3 Questions:
1) How do I force mail to be resent from the outbox?
2) If there are 3 messages in cue & message #1 has an invalid email address will it prevent messages numbers 2 & 3 from being sent?
3) If I put 10 correct email addresses in a recipient list and one address is incorrect, will the mail be sent to the 9 correctly typed email address and alert me that one address was unavailable or will the one incorrect address prevent the email from going out?
Thanks in advance!> 1) How do I force mail to be resent from the outbox?
By fixing the problem that prevents it from being sent. There is no way to answer that with the information you’ve provided. What’s the problem exactly? What error messages do you get, if any? Are this mail account and the associated outgoing (SMTP) server provided by your ISP or by someone else?
> 2) If there are 3 messages in cue & message #1 has an invalid email
address will it prevent messages numbers 2 & 3 from being sent?
AFAIK, a message stuck in Outbox doesn’t prevent other messages from being sent. The reason why the message stuck in Outbox couldn’t be sent is irrelevant — unless it’s the same reason the other messages cannot be sent either, of course.
3) If I put 10 correct email addresses in a recipient list and one address
is incorrect, will the mail be sent to the 9 correctly typed email address
and alert me that one address was unavailable or will the one incorrect
address prevent the email from going out?
The message will be either sent to all recipients or not sent at all. Whether all the recipients receive it is another story. If Mail puts the message in Sent, that means the outgoing server told Mail that the message would be delivered (to all recipients). If the message remains in Outbox, the message wasn’t sent to any of them. -
Mails stuck in Outbox when sending as shared mailbox
Hi
I have some users who use a shared mailbox [email protected]
Their primary mail is their own [email protected] and the shared mailbox is the secondary. When they try to send mail as [email protected], the mails get stuck in the Outbox folder or the shared mailbox. Sometimes, only one user has a problem, sometimes 3 of
them (there are 6 members). Sometimes the problem is resolved, sometimes the problem happens again. Sometimes, the mail will be stuck in Outbox for 10 seconds then send. The recipient does not receive the mail when it gets stuck on the Outbox. I tried to add
a test user with the same privilege as this group and tried to log-in the computer of the user who is having the problem. In the test user, mails can be sent as the shared mailbox, but going back to the original user, it gets stuck on the Outbox. So I think
this is not a problem of the computer. I tried to check if the DelegateSentItemsStyle can be changed but this parameter is not existing in the registry of the user. Any advice? Thanks.Hello meowchao,
It puzzles me that they sometimes can send. Do you know Powershell?
If so, please run the following command:
Get-MailboxPermission [email protected]
(where you type the proper name of your shared mailbox)
In the list produced, does all users who should have access to this mailbox appear and have full access?
If you don't know Powershell: http://help.outlook.com/en-us/140/cc952755.aspx
Best regards George -
Cant setup my Office 365 mail account
Anyone having troubles syncing their Office 365 account? I enter correct domain/server/user name data but the thing keeps rejecting my username/password, although they are correct.
@1234qwerty because Nokia used several operating systems in the past, all a bit different in usage (but no in error messages): Which Nokia phone model do you use? A Nokia X as well?
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TS3276 Gmail outgoing mail stuck in Outbox-please help
I have several Gmail accounts and one particular account is putting all of my outgoing mail in the OUTBOX when I send from my Macbook Pro, but not from my iPhone.
How do I fix this?
Thanks!Are you using mail.app?
Have you tried going to Message in the Menu Bar and selecting "Send Again" ? -
E-mails stuck in Outbox folder
Hi,
we have more then 10.000 users with associated Exchange mailboxes in our organization. System is based on Exchange 2010 and Outlook 2007/2010. 95% of all users have the latest Office Service Pack.
50-60% of users have very strange problem: a couple of already sent mails are stored in Outbox folder too. Users with Outlook in Cached mode cannot see stucked mail in Outbox folder. Users with OWA Access or Outlook Online (withoud cached mode) can see it in
Outbox. It's not acceptable to change their Offline mode into Online and manually delete mails --> we need something smarter.
Can you please help me with this issue?
thank you in advance.
regards!Hi,
According to your description, the sent email is randomly stuck in the outlook with online mode. Thus, the issue may be related to performance. We can use performance monitor to check it:
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
And it’s not recommended to use online mode for all users which can bring performance issue.
Additionally, we can use retention policy to delete messages in outbox:
Understanding Retention Tags and Retention Policies:
http://technet.microsoft.com/en-us/library/dd297955(v=exchg.141).aspx
Apply a Retention Policy to Mailboxes:
http://technet.microsoft.com/en-us/library/dd298052(v=exchg.150).aspx
please note that it may bring the risk of deleting some emails that haven’t sent out.
Thanks,
Angela Shi
TechNet Community Support -
Hello,
We are currently experiencing some weird behaviour in Outlook 2013 since we added Shared Mailboxes.
When we run Outlook 2013 with cached mode
enabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, and get's 'send'.
- None of the recipients receives the e-mail.
When we run Outlook 2013 with cached mode
disabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, but remains there.
Now to make things even more bizarre:
When I switch from 'cached'-mode to 'non cached'-mode, I see all the e-mail that were 'send' in cached-mode stuck in the outbox.
Note: The DNS server configuration in Exchange is correct.Hi,
How about sending on OWA? Does the issue exist?
To troubleshoot the issue, let's run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem sending emails in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Please also disable the firewall and anti-virus program to send the emails again, in many scenarios the protection may cause the issue.
Please also keep Exchange and Outlook patched to the latest.
Regards,
Melon Chen
TechNet Community Support
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