Office 365 - outlook 2013

Hi,
When pulling cached exchange back to all time with a user with a large mailbox it freezes on updating sent items (what im trying to get into)
Have recreated the profile etc.. 
Tried to 'view more with exchange' which it still freezes on updating, loading the it using the OST only goes back to 02/11/2013 (where it is stuck)
Any suggestions would be great

Hi,
As you mentioned it's a large mailbox, may I know how large it is?
Go to FILE -> Info -> Cleanup Tools -> Mailbox Cleanup -> View Mailbox Size -> Server Data tab, check what's the Total size.
If you are using Outlook 2013, the data file size can be as large as 50 GB, if your mailbox is larger than this, I suggest you not select "All" in the Sync Filter. Instead, please only sync recent emails. Or switch to Online Mode which doesn't
require a local data file to sync.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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