Office 365 ProPlus Activation Issues

Issue Resolved:
After adding all of the Office 365 URL's and Address Ranges to our internet filters exception list activation worked.
Hi Everyone
I'm preparing for a deployment of Office 365 ProPlus using the Office Deployment Tool (ODT) and having trouble getting Office to activate after installation. Using my custom .xml file, I'm able to install only Office products that are needed without
issue using a Group Policy start-up script. It is necessary for me to do this because none of the users in my environment have local administrator rights and cannot install Office on their own using Click-to-Run. Installing with a start-up script
uses the System account to circumvent that issue. Upon first launch of Office 365 ProPlus I'm prompted to enter my email address and password for activation and promptly receive the error "There is a problem with your account. Please try again
later."
I've verified that an Office 365 ProPlus license has been provisioned for my account through our portal and have ADFS running without issue. Here's where things start to get strange... In testing, I added myself as a local administrator to my desktop
and downloading/installed the Click-to-Run from our Office portal. Upon launching Office for the first time it was activated automatically and the portal showed that a license was used.
As of right now I'm at a bit of a loss as to why I can't activate Office using valid credentials with proper licenses provisioned when installing with the ODT but it auto activated when using Click-to-Run. Any help or suggestions would be much appreciated.
See below for a copy of my configuration.xml
<Configuration>
<Add SourcePath="PATH TO OFFICE INSTALL FILES" OfficeClientEdition="32">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="InfoPath" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="Project" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="Visio" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="%temp%" />
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>
**note: Add SourcePath="PATH TO OFFICE INSTALL FILES" points to the Office\Data folders which were created when using the ODT in /download mode.
Edit:
After troubleshooting the issue more yesterday I found that whenever I try to activate Office 365 ProPlus an error is generated in the application log.
The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises
this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
InitializeSvcAPI failed with hr = 0x8004825b
I've thus far been unsuccessful in figuring out what MSOIDSVC.EXE is or what it does.
Edit:
http://community.office365.com/en-us/w/sso/534.aspx
MSOIDSVC.EXE is part of the Microsoft Services Sign-In Assistant (MSO SIA). After installing MSO SIA and verifying that the services were running activation still failed.

hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members
who have similar questions.

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Office 365 ProPlus Activation Transfer

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This topic first appeared in the Spiceworks Community

Office 365 ProPlus Shared Computer Activation - users are prompted to activate, proxy issue?

Hi all,
We're currently testing the roll-out of Office 365 ProPlus with shared computer activation but are having problems with Office automatically activating (with no user prompts) when using our web proxy.
I've already added proxy exceptions (in our PAC file) for the 'Office 365 portal and identity' and 'Office 365 ProPlus' URLs (not Content Delivery Network) from
https://technet.microsoft.com/en-us/library/hh373144.aspx but test licensed Office 365 E4 users still get the 'Activate Office' prompt and even if they enter in their credentials are ultimately
told 'There is a problem with your account. Please try again later'.
Testing this on a computer not directed through the web proxy works fine and users get no pop-ups whatsoever and Office is licensed.
The problem is I can check the traffic passing through the proxy in real-time and no traffic destined for any of the URLs on the TechNet page actually goes out over the proxy, indeed there is no Microsoft orientated traffic at all. It's as if simply
specifying a proxy on IE's connection settings breaks shared computer activation.
I'm in the process of a support case with our web proxy company itself but if there's anyone out there who can shed any light on this it'd be appreciated.
Thanks in advance.

Read this:
https://technet.microsoft.com/en-us/library/gg702620.aspx
Next read this:
http://blogs.technet.com/b/neiljohn/archive/2012/01/26/office-365-proxy-server-exclusion-list-office-365-service-url-s.aspx
Last: My workaround that's about 6 months old:I
went through the same issue with Websense Cloud Web Security Gateway in my RDSH environment.
Off and on, and seemingly without provocation, users would be prompted for credentials and these credentials would sometimes be accepted and other times they could just cancel out and continue working.
I chalked this up to Microsoft's continual tuning and scaling of their cloud environment (we use Office 365). I suspect Websense was not able to add hosts fast enough and the authentication issue just popped up from time to time.
My solution? A workaround...set the list of recommended MS servers on "bypass" so that any traffic destined to these servers Websense would essentially permit without interference.
Best of luck to you.

Office 365 ProPlus Shared Computer Activation on non-persistent VDI

Hello everybody
We've different customers that are using a non-persistent VDI solutions like VMWare Horizon or Citrix provisioning.
Some of the customers wants to license the Office Suite via Office 365 ProPlus.
When configuring Office 365 ProPlus with Shared Computer Activation and without AD FS we've the behaviour where users needs to login each time to Login to a machine, because after signou the machin gets restored.
Is the only solution the one described in
this article by using AD FS or is there another solution to perhaps store the provided Office 365 credentials and licensing information.
As I'm aware a Office 2013 volume license Version cannot be used anymore starting on 1. August 2015 if licensed over Office 365 ProPlus because the use-righst for a volume license version are being removed.
Thank you for clarification on that, because I'm not able to find on official statemant.
Kind regards

Hi,
ADFS should be the primary choice for your case. In addition to this there are a variety of qualified third party identity providers that can be connected with Office 365 to provide the necessary single sign-on.
Here is the reference, you might want to have a look and see if it is helpful for you:
https://technet.microsoft.com/en-us/library/jj679342.aspx
By the way, this is the forum to discuss questions and feedback for Microsoft Office client. There is not so much about Office 365
hosted/integration services aspect here, I would suggest you to post in the forum of Office 365 Community, where you can get more experienced responses:
http://community.office365.com/en-us/f/default.aspx
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

How to determine who has activated Office 365 ProPlus?

Is there a way to see who a copy of Office 365 ProPlus has been activated by, without logging into the user's Office 365 portal? Does this get tracked in some report, or some registry key? Thanks.

Hi,
In the current forum, we mainly support Office Client Applications, since we are talking about the activation question about Office 365, I suggest you post the question in Office 365 Community to get the proper support:
http://community.office365.com/en-us/f/default.aspx
We may need to contact the customer service to get more information about the activation questions:
http://support2.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Unable to license Office 365 ProPlus when customized at the application level

It has long been claimed that Office 365 ProPlus can only be installed as one single package, and that Click-to-Run is not customizable at the application level. Microsoft lists the following at
http://technet.microsoft.com/en-us/library/jj839718.aspx “Office 365 ProPlus installs as one package. This means you can't choose to deploy Word and PowerPoint to users, but not Access.
If you don’t want users to run Access, you can customize the installation by using App-V. You can also use AppLocker to prevent users from starting certain Office applications.”
Can anyone then explain the purpose of the additional product ID’s specified in the following kb article:
http://support.microsoft.com/kb/2842297
Using the product ID’s listed here, I set the Configuration.xml file to selectively install only four Office products, which included Access, Excel, PowerPoint and Word. In this example, I removed the Product ID O365ProPlusRetail and instead just included
the Product ID’s for the individual applications we wanted to install.
<Configuration>
<Add OfficeClientEdition="32">
   <Product ID="AccessRetail" >
     <Language ID="en-us" />
   </Product>
   <Product ID="ExcelRetail" >
     <Language ID="en-us" />
   </Product>
   <Product ID="PowerPointRetail" >
     <Language ID="en-us" />
   </Product>
   <Product ID="WordRetail" >
     <Language ID="en-us" />
   </Product>
</Add>
<Updates Enabled="TRUE" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Name="OfficeSetup.txt" Path="%temp%" />
</Configuration>
Given what I had read throughout multiple areas of documentation, especially the line that mentions, “Click-to-Run is not customizable at the application level,” I was surprised and excited to see that the click to run installer only installed the applications
that I specified.
Using the Configuration.xml file I specified above, I was able to complete a custom install of Office 365 ProPlus, and included only programs that I wanted to have installed.
The issue comes when you go to license the software. I can launch any of the individual programs without issue, but I am unable to complete the process of activating the license.
For example, see below where I have launched Word, entered my account information and attempted to activate. Everything has worked fine up to this point, but I am told that I cannot activate because the product is not installed. It seems that
my custom install has prevented needed information from being added to my system to allow for the activation wizard to detect the presence of the installed Office software and to activate appropriately.
Can anyone from Microsoft comment on this? Is there any way possible to proceed given my configurations? If not, what is the purpose of
http://support.microsoft.com/kb/2842297 ?
In what case would you actually be able to use the additional product IDs? (AccessRetail, ExcelRetail, WordRetail, etc.)

Whilst I don't work for MS, I have a few thoughts on this..
The documentation refers to the use of ODT for customisation, but that is mainly for customising the install-time aspects and the update sources, not the resultant feature state.
For controlling feature state, either AppLocker of re-packaging/sequencing via App-V is suggested.
KB2842297 mentions the products that ODT will "recognise" for the purposes of "customisation", but doesn't really detail how nor why.
C2R, as it is a pre-packaged sequenced output, is intended to be consumed as-is, by the vast majority.
Re-packaging/sequencing of a complex product such as Office isn't for the faint of heart (and to be honest, the installers for Office have long been a complex topic over many years)
MS have stated for many years that the individual component applications of the Office suites, are not permitted to be broken up out of the suite, for license compliance.
e.g. If you install OfficeProPlus, and via customisation, disable or do-not-install specific component apps, you must hold a license for the relevant suite (ProPlus in this example).
Even if you re-compose the resultant installed apps, such that only those apps that would equate to OfficeStd, because you installed ProPlus, it is a ProPlus license that you must hold.
Similarly, if you were to install individual apps, composing a feature-equivalent result to ProPlus, and "functionally" have the same set of apps that ProPlus would give you, holding a license for ProPlus is not sufficient, becuase it is not ProPlus
that you have installed.
So, when you modified the configuration XML, and downloaded and installed "WordRetail" + "ExcelRetail" etc, this is not equivalent to ProPlus (neither from an installed-product perspective, nor from a licensing perspective).
It seems to me, that your license (as recorded/represented in your MS account) is finding that you have products installed for which you don't hold a license.
And, that the license that you do hold, is not a match for the products you are trying to activate.
In years gone by, MS did make available individual products (e.g. Word, Excel etc) for sale.
I don't know if MS continue do make individual apps, in C2R form, available for sale, but the Office product team have created ODT in such a way that ODT can cater for them.
Perhaps in some global markets, or possibly in the future, MS might make those individual products available in C2R form.
So I'm not all that surprised, based on nothing more than previous experience (sprinkled with some assumption and theory), that you've found some interesting, slightly-mystifying things ;)
Don
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Office 365 ProPlus deployment and Automation

I will starting a project deploying office 365 ProPlus in an enterprise and seeking assistance on following:-
customer Scenario:
1- SCCM 2012 R2
2- Active Directory 2008 R2
3- Mix of Office 2010/2013 professional installed on client machine
I would like to understand following:-
Installation Scenario:
1- on Office 2013 installed desktop, can I run office 365 Proplus installation on top of existing office 2013 client (standalone)
2- on Office 2010 installed desktop, can I run office 365 Proplus installation on top of existing office 2010 client (standalone)
Uninstallation Scenario:
1- if existing Office need to be removed before deploying cloud Office, what is the best procedure to automate the installation of existing office client from desktop pc either using group policy or SCCM.
I am looking for fully automated uninstallation procedure irrespective of existing Office version or separately for Office 2010 and Office 2013 either using group policy or SCCM.
Farrukh Anwar

Hi Farrukh,
For the installation scenario, you can run the latest version of Office (click-to-run based version) side-by-side with an earlier version of Office that is already installed on your computer. That is to say:
MSI-based version of Office 2013 on a system with Click-To-Run-based version of Office 2013 (Office 365 Proplus ) installed side-by-side is not supported.
MSI-based version of Office 2010 and Click-To-Run-based version of Office 2013 (Office 365 Proplus ) will run side-by-side, but we don't recommend this for a long-term use.
Regarding the uninstallation scenario, you can automate the uninstallation of existing Office via
command line. It will look similar to the following example:
\\server\share\Office12\setup.exe /uninstall ProPlus /config <pathtoUninstallconfig.xml>\UninstallConfig.xml
You can easily integrate this command line into SCCM or a Group Policy computer startup scripts.
Here is a great blog post about how to upgrade to the latest version of Office, you might want to have a look:
http://blogs.technet.com/b/odsupport/archive/2014/11/03/how-to-uninstall-office-2010-and-move-to-office-2013-click-to-run-or-volume-license.aspx
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Office 365 ProPlus will not install

Hi,
I have tried many attempts at manually installing Office 365 ProPlus using the deployment toolkit but so far nothing has worked. I downloaded the bits first and I'm now trying to install Office using the deployment toolkit. This test is in preparation of
a deployment of Office 365 ProPlus throughout our organization. The bits are copied to C:\Office365 and actually reside in C:\Office365\Data. I copied the deployment toolkit to C:\Office 365.
The test computer is freshly imaged using Windows 7 SP1 Enterprise 32-bit from media and is in a workgroup so I don't get any company policies added. All available Windows updates have been installed. Windows Update is enabled but set to only notify
about updates rather than automatically install.
Install.xml looks like this:
<Configuration>
    <Add SourcePath="C:\Office365\Data\" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="C:\Office365\Updates\" />
<Display Level="None" AcceptEULA="TRUE" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
I open a command window as administrator, navigate to C:\Office365 and run - setup /configure C:\Office365\install.xml. I changed the command line in many ways but it always fails to install with the same error message. A window appears that says
"Couldn't install - We're sorry, we had a problem installing your Office program(s). Is your internet connection working? Do you have enough free space on your main hard drive? Please try installing again after you've checked the above.
My internet connection is good and my hard drive has over 100GB free. I tried clicking the link "Go online for additional help" but that didn't help at all. The Windows Firewall is turned off. No anti-virus is installed and no proxy is in use.
Does anyone know how to move past this issue?
Thanks,
Rob

I can see it installing now but I need to be sure it's not pulling bits from the internet. I had this happen before when I completely removed the SourcePath. Display level is set to "full" but I am not getting an interface. When I'm done with this
project, display level will be 'none' but I changed it for now just to see something happen.
UPDATED:
I reinstalled Windows 7 SP1 and did not install any drivers. The test computer has no network connectivity of any kind because drivers are required. I copied my downloaded bits to the test computer and ran the install. Office 365 installed without any errors.
I'm absolutely convinced that there is no way the bits were downloaded on-demand in this configuration.
Here is the final XML file I used:
<Configuration>
    <Add SourcePath="C:\Office365\" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="C:\Office365\" />
<Display Level="none" AcceptEULA="TRUE" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Here is the final folder/file arrangement:
C:\Office365\setup.exe
C:\Office365\install.xml
C:\Office365\Office\Data\v32.cab
C:\Office365\Office\Data\v32_15.0.4659.1001.cab
C:\Office365\Office\Data\15.0.4659.1001\i321033.cab
C:\Office365\Office\Data\15.0.4659.1001\i641033.cab
C:\Office365\Office\Data\15.0.4659.1001\s320.cab
C:\Office365\Office\Data\15.0.4659.1001\s321033.cab
C:\Office365\Office\Data\15.0.4659.1001\stream.x86.en-us.dat
C:\Office365\Office\Data\15.0.4659.1001\stream.x86.x-none.dat
Thanks a lot for your help! I really appreciate it!
Rob

License usage in Office 365 ProPlus

Hello All,
I am interested to purchase Office 365 Pro Plus package for my organization which comes with Microsoft Office 2013.
Office 365 pro plus comes with ability to install in 5 machines. If i purchase 1 user license and install it in 5 machines in my organization then will this be License infringement or it is OK to use concurrently.
Thanks,
Ashish

Hi Ashish,
Being able to install and use Office on up to 5 PCs or Macs at the same time is one benefit of the Office 365 subscription with Office 365 ProPlus.
It is OK to use concurrently, but all these 5 machines will only use the same user name associated to this Office 365 subscription.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

By default Office 365 Proplus save as Office 2010

Hi,
Operating System: Windows 7 (SP1); Office 2010 Professional SP1 and also Office 365 proplus...
By default I have installed office 2010 and later I installed office 365 proplus online.
My issue is when I am saving office365 proplus (Word,excel) file then by default it saving as office 2010.
When I opening it by open with but there office proplus (word / excel) option is not available.
All desktop files showing in office 2010 format.
I office 365 proplus repair but issue is same.
(FYI: when I uninstall office 2010 then by default office 365 proplus both saving and displaying)
Please anyone help me about to above issue to resolve before uninstalling office 2010..........

Hi,
I have tested this in my testing environment that by default Office 365 Pro Plus will take over your existing Office 2010 files if you install Office 365 Pro Plus later. And the new Office icon will show on all of your existing files.
Usually, do a Online Repair of the Microsoft Office 365 Pro Plus will fix the broken of file type associations. Not sure how you repaired your Office 365 Pro Plus, please try again follow the steps below:
1.Click Start, click Control Panel, and then click
Programs and Features.
2.Click your Microsoft Office program, and then click Change.
3.Select Online Repair, and then click Repair.
If the Online Repair doesn't fix the issue, I would suggest you to try using Microsoft Fix It tool to remoe Office 365 completely, then reinstall it:
http://support.microsoft.com/kb/2739501
Hope this helps, and feel free to post back with any feedback.
Thanks,
Ethan Hua CHN
TechNet Community Support

Working with Excel references error with Office 365 ProPlus on Shared Drive

I came across an issue with the Excel version of Office 365 ProPlus, as below described.
A.xls(x) contains formula that links to B.xls Sheet1. When working on A.xls. I decide to navigate through windows explorer and open B.xls(x). Once I do all references to Sheet1 turns into #REF of A.xls(x). And naturally all values that were previously correct
now returns #REF. Even without making any changes to B.xls(x), just opening the file cause this problem. Both these files are on the mapped network location within the same LAN. User is on Win7 & Office 365 ProPlus. The server is running on Windows 2008
R2 with no office installed. This occurred to users who are member of the AD and in Workgroup. We have tried re-installing, repairing, etc. but the problem remains the same. But if the files were on the local HDD, we didn't face the same issue.

Hi,
According to your description, this issue may be caused by the hyperlink/reference changed from relative to absolute links. For example, if you use the reference in formula, we only need to enter like this:[filename.xlsx]Sheet1'!$C$107:$C$112, when we re-open
the file, Excel will autocomplete the path, like: [C:\Mydir\filename.xlsx]Sheet1'!$C$107:$C$112.
To workaround the issue, we may update the link manually, please see the image below:
Go to Data tab>Edit link>Update value or change data source.
More references for the common scenarios of this issue:
You map a drive under the root of a share. For example, you map drive Z to \\<var>Server</var>\<var>Share</var>\Folder1.
You create links to a workbook that is stored at the mapped location after you open the file through that mapped drive.
You open the file by a UNC path.
As a consequence the link will be broken.
https://support.microsoft.com/kb/328440/en-us?wa=wsignin1.0
Hope it can be helpful to you.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 ProPlus on RDP.

Just reaching here, but have you tried right clicking the Click to run installer and running as Admin?

Hi guys.
I am having a major issue getting Office 365 ProPlus to work on RDP.
I have been trying to follow this guide.
http://blog.powerbiz.net.au/office-365/installing-office365-proplus-on-a-rds-server-terminal-server-...
However I keep getting the error message
Is there any other way to get this working. Of course I left this to the last minuite thinking this would take 40 min max.
e.
This topic first appeared in the Spiceworks Community

Office 365 ProPlus Outlook freezes

I am doing a 365 deployment for a company and some of the users previously had office 2007 and some had office 2013. The issue I am running into deals with the people that had office 2007. I use the Microsoft Fix It tool to uninstall Office 2007. After the
computer restarts, I install Office 365 ProPlus from OWA for each individual user. When setting up these people's Outlook profiles, it always hangs up on the Windows Security Credentials asking for the exchange password again. I have to open task manager and
close out Outlook. There are no issues with the users who had 2013 installed on their computers. Does anyone have a solution to this problem?
Nick

Hi,
We may need to collect information from the Event Logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, once the issue occurs, there should be some error messages from which we may find the cause of the problem.
You can also send us the logs if there is any, thus we can help analyze the issue. To protect your private information, please send the information to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Personal activation for G50-80 80E501LRIN

Hello everyone. I recently bought a G50-80 80E501LRIN laptop from an authorised Lenovo store. It had along with it a free 1-year MS Office 365 Personal subscription. So today when I wanted to redeem the same, I couldn't; initially. The 'Language' drop-down menu wasn't highlighted in the Office activation webpage. Then, I chatted with a Microsoft technician and allowed her remote access. Even after many trials, she couldn't get it done too. Note: All the while we were trying to do this in Mozilla Firefox (latest version). She then headed over to Edge and Voila! the 'Language' menu was highlighted and she could select the desired language. Now I don't want to malign Mozilla or Microsoft, but the guys at MS seem to have done some customization or something in Edge for Office specifically, I think. Anways, I just wanted to share this incident offering possible relevant help if needed.

My Fellow Spice Heads and O365 Users,Do any of you have an idea as to transferring activation of an Office 365 ProPlus desktop install from one user to another?We had a user retire and I subsequently disabled and deleted there account which held the activation for Office 365 ProPlus on the desktop they were using. We set up an new account for the new person both in AD and licensed in Office 365.We also have the install ability disabled for the users to prevent them from installing Office365 ProPlus on their non-work PCs. Therein lies the problem.Our new user get the activation expiration notice on all Office apps on her desktop because the user account that previously activated for that PC.When she goes in via the link supplied in the error message, she is met with the notice that installs are not allowed and has no way to activate.The...
This topic first appeared in the Spiceworks Community

Office 365 ProPlus couldn't verify subscription behind proxy

Hi,
I have installed Office 365 Pro Plus, and it all works well. Maybe a month after i installed it, the title bar turned red on my office apps saying i had an unlicensed product, and i had another red bar within the apps saying
COULDN'T VERIFY SUBSCRIPTION Outlook couldn't verify your Office 365 subscription. Please make sure you're connected to the Internet.
There's a Retry button as well which tries, and I assume fails when I click it.
If I connect my PC directly to the internet then this verification process appears to succeed, as the red bars will go away. But how do i get it working behind my proxy? The proxy is set in Internet Options, and we have no problems otherwise.
I have had a look here: http://technet.microsoft.com/library/hh373144.aspx
All the "Office 365 ProPlus URLs" work fine in my browser except sls.microsoft.com (but this doesn't work with a direct internet connection either).
We have a KMS server in our environment, but as far as I can see Office 365 does not connect to KMS.
Any ideas what else this could be?
Thanks,
Nick.

Hi Nick,
Your description suggests it is a proxy access issue. I would suggest you check this Technet article, especially the
Issue: Internet Connection Required section:
http://technet.microsoft.com/en-us/library/gg998767(v=office.15).aspx#BKMK_Internet
If your organization requires Internet connectivity through a specific proxy server and
Automatically detect settings should be unchecked, you must enable Office 365 services to connect. To do this, use the Bitsadmin command-line tool and run the following command:
bitsadmin /util /setieproxy networkservice MANUAL_PROXY proxyserver:port
Hope it is helpful to you. By the way,
Microsoft Office 365 Community > Forums > Deploy Office 365 is a better source for this kind of problem and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Regards,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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