Office 365 University Error Opening All Products

Question

I am a student at OTC in Springfield, MO. I just purchased Office 365 University Edition today, as it is required for my courses. So, it took forever to download, because my internet is slow. When it was finally done, I could not open any of the programs,
when I tried, I received a message saying, "Windows detected an error with Word, Excell, PP, etc..", then forced me to close my programs. After hours of research on the forums here, I discovered the culprit was a program that came with my Epson printer,
ABBYY-FineReader... I can't even begin to understand why that program would keep me, and everyone else, from using our Office products we paid for. It is extremely frustrating, and time consuming to fix, if you don't know the issue right away. All I
am here to say is, everyone who purchases Office 365/Office 2013 or any other Office product, needs to be informed about this issue, because a lot of people have Epson printers, and not many people would think to research this online like I did. I really hope
for your company's sake, that your team can make a conscious effort to inform people of this problem, to save huge frustration, and I am more than certain, unnecessary returns of your product. I am sure you can understand this request, and I am sure you have
all seen how many people are having this issue, many of which were left unresolved, and most likely returned the product. Thank you for your time.

Answer 1

Hi,
Thanks for your post.
For a start-up issue of Office applications, usually, you can start the troubleshooting with the
safe mode or Windows clean boot
to narrow down the issue.
If issue persists, please post back with more informations, then we will have a further investigation.
I definitely understand the frustration you are having with it and thanks for your feedback. Whenever you have any questions about our products, you can post in the dedicated forum. Our engineers will try their best to help you out.
Thank you and much appreciate your understanding.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.