Office 365 upgrade to 2013 version breaks CFmail

Question

We have been using CFmail to authenticate to Office 365 (version 2010 of the product) for many months without issue, using TLS / port 587
On May 1st our account was upgraded to the 2013 version and since then we can't consistently authenticate; often the connection is refused and the mail queues up.
The script looks like this:
<cfmail from="[email protected]" to="#order_info.email#" subject="Shipping information for #order_info.orderid#" type="html" server="smtp.office365.com" username="[email protected]" password="password" port="587" usetls="true">
Errors we see are like this:
"Error","scheduler-2","05/13/13","12:42:44",,"failed to connect"
"Error","scheduler-3","05/13/13","12:42:13",,"failed to connect"
"Error","scheduler-0","05/13/13","12:45:16",,"failed to connect"
Has anyone faced this problem and solved it?
thank you in advance

Answer 1

Hi,
I think we are talking about the feature to reduce Outlook 2013 header size. This feature is available in the Outlook version is reported as 15.0.4551.1005, apparently your version is not updated.
If you haven't transformed "Windows Update" into "Microsoft Update", please try the steps below:
1. Start the "Windows Update" window
2. Click the link in "Get updates for other Microsoft Products. Find out more"
3. Internet Explorer starts at the Microsoft Update page which detects you only have "Windows Update" configured and asks you if you want to configure "Microsoft Update" as well by agreeing to its Terms of Use.
4. Clicking there refreshes the same page into "Choose how Windows can install Updates" page
5. Click on the "Install" button
6. In the UAC screen, confirm you are an Administrator
7. Internet Explorer now refreshes the page to show "Find Windows Update using your Start Screen"
8. "Windows Update" now will find updates for other Microsoft products like Office 2013 as well
If the steps above are different from what you see in your computer, please refer to this KB below, try the steps under
I am currently using Windows Update. How can I access Microsoft Update?
http://support.microsoft.com/kb/901037
Check if now Office will update, please note usually the updates to Office 2013 are pushed to Windows Updates after a period of time.
Regards,
Melon Chen
TechNet Community Support