Office Click-to-Run and WSUS

Is there a reason Microsoft chose to subvert WSUS by building a separate update system in Office 2013 click-to-run versions?

Hi,
This is due to the new technology that used to deploy Office. Click-to-Run is a Microsoft streaming and virtualization technology, these streaming and virtualization capabilities are based on technologies in Microsoft Application Virtualization (App-V).
Users don't have to download or install updates manually, the Click-to-Run product seamlessly updates itself in the background.
WSUS is not used in a click-to-run deployment. Office is actually downloaded from cloud (O365 Content Delivery Network (CDN)).
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

How can I change the Microsoft Office Click to Run from drive letter 'Q' to something else?

How can I change the Microsoft Office Click to Run from drive letter 'Q' to something else?
We have a legacy app that used drive letter 'Q' already, now the newer machines are coming in with 'Q' preassigned to Microsoft Office Click to Run, and it is causing problems. There has to be a way to change the drive letter assignment to some
other letter besides 'Q'

Hi,
Office that is delivered by Click-to-Run is installed on the Q drive, this cannot be changed.
To work around this problem, uninstall the Click-to-Run version of Office and then install with the traditional MSI-based installation.
To switch to using an MSI-based Office edition, you can learn something useful from this link below:
http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx
Regards,
Melon Chen
TechNet Community Support

Trail Downloading Visio Professional 2013 64 bit version - Use with Office 365 Home Premium - Errro Office Click to Run 15 Extensibility Compenent

Attempting to load Trial version of Microsoft Visio Professional 2013 (64 bit version) to laptop - (system type: 64 bit operating system).
Office 365 Home Premium
Successfully downloaded Visio Trial and burned to disc - when attempting to run and install message :
"Setup Error:
We can't install the 64-bit version of Office because we found the following 32-bit programs on your PC:
Office 15 Click-to-Run Extensibility Component
Please uninstall all 32-bit Office Programs, then retry installing 64-bt Office. If you want to install 32-bit Office instated, please run the 32-bit setup."
Have viewed program files:
- there is no file "Office 15 Click-to-run Extensibility Component" to remove.
- there are no 32 bit files to remove.
What do I need to do to install Visio Trail?
Thanks

Hi,
Which Office 365 Home Premium editions did you install? 32bit or 64bit? Office 2013 doesn’t support running side-by-side installations of 64-bit and 32-bit versions of Office. For example, you can’t install Office 2010 32-bit side-by-side with Visio
2013 64-bit. This applies to both Windows Installer (MSI) and Click-to-Run installations of Office 2013. If you try to do this, you'll receive the error message and be prevented from continuing:
http://office.microsoft.com/en-us/access-help/why-cant-i-install-both-the-32-bit-and-64-bit-versions-of-office-2013-HA103523746.aspx
To resolve your issue you can install Office 365 Home Premium 64 bit + Visio Professional 2013 64 bit version.
More reference:
How to choose to Office 365 Home Premium 64 bit:
http://howto.cnet.com/8301-11310_39-57567050-285/how-to-install-the-64-bit-version-of-office-365/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Get started quickly with the Visio 2013 trial
http://blogs.office.com/2013/10/07/get-started-quickly-with-the-visio-2013-trial/
Here is a similar issue, we also could refer to:
http://social.technet.microsoft.com/Forums/en-US/5e77322d-268b-47c2-a0ea-346891fd8559/cant-install-visio?forum=visiogeneral
Regards,
George Zhao
TechNet Community Support

Skype for business Click-to-Run and Windows Installer

Hey all, I am trying to install Skype for business but I am unable.I've downloaded the installer from my 365 portal and now I am receiving: Uninstalling the Office suite is no option. Is there a regular Skype business installer available?It's nowhere to be found it seems... Any ideas?Cheers,Arie

Dear Readers,
Please see these FAQ's and information on how to obtain support for the Skype for Business product:
https://support.office.com/en-us/article/Lync-is-now-Skype-for-Business-%e2%80%94-see-what-s-new-aba02d7e-c801-4a82-bccd-e7207240f612?ui=en-US&rs=en-US&ad=US
https://support.office.com/home/contact
Office 365 for business
Find answers in the Office 365 community forums
Start your request online
Office 365 admins can submit a service request or contact Support by phone:
Sign in to Office 365 with your Office 365 user ID.
Click Admin > Support.
Need to talk to a person?
Get the admin support phone number.
Contact support
I need more help
If you still have an issue with your Office installation with Office 365 for business, choose a Support resource below.
Best regards,
Elaine

Skype for business Click-to-Run and Windows Instal...

Hey all,
I am trying to install Skype for business but I am unable.
I've downloaded the installer from my 365 portal and now I am receiving:
Uninstalling the Office suite is no option. Is there a regular Skype business installer available?
It's nowhere to be found it seems...
Any ideas?
Cheers,
Arie

Dear Readers,
Please see these FAQ's and information on how to obtain support for the Skype for Business product:
https://support.office.com/en-us/article/Lync-is-now-Skype-for-Business-%e2%80%94-see-what-s-new-aba02d7e-c801-4a82-bccd-e7207240f612?ui=en-US&rs=en-US&ad=US
https://support.office.com/home/contact
Office 365 for business
Find answers in the Office 365 community forums
Start your request online
Office 365 admins can submit a service request or contact Support by phone:
Sign in to Office 365 with your Office 365 user ID.
Click Admin > Support.
Need to talk to a person?
Get the admin support phone number.
Contact support
I need more help
If you still have an issue with your Office installation with Office 365 for business, choose a Support resource below.
Best regards,
Elaine

I continually get the Update message and when I click it runs and never completes update. This has happened everytime I log in.

Whenever I log in on my computer, I get a Firefox Update message and when I click on it it continually runs for hours and never completes the update.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

I have downloaded FF and clicked on Run, and nothing at all happens, never see the wizard.

I read the answers to the other people's questions on this - run as administrator - and that also didn't work.

I assume you downloaded directly from Mozilla, and saved it to a non-temporary location such as Downloads or Desktop? https://www.mozilla.org/firefox/fx/#desktop
In case the installer crashed, can you use the Windows Task Manager to terminate it and try again? To do that:
* Ctrl+Alt+Esc to launch
* Check the Applications tab first
* Check the Processes tab next
I'm not sure how the installer is identified in Processes, but it probably matches the file name under which you saved the installer.

Office 2010 click to run , Protected Q Drive, cannot reinstall Office

Hello,
I have on my machine a version of office 2010, I am trying to unistall it and install a different version of office, when trying to uninstall the application from the control panel I get the following message :
This 64-bit product may not be installed with Microsoft Office Click-to-Run. Remove Microsoft Office Click-to-Run and try again.
Now on my machine there is nothing that is an office click to run except for a Q drive that is protected, and I cannot edit or format it, when trying to I geet a message about not having rights to do so, although I am an administrator. the problem here is
that I do not have Microsoft Office Click-To-Run 2010
under programs and features. so I cannot uninstall it.
I went to this link : http://support.microsoft.com/kb/290301
I tried the fix it app, I got this message:
Click-to-Run Application Manager
The action cannot be completed. Try the action again. If the problem continues, contact Microsoft Product Support.
OK
Any ideas?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that "This 64-bit product may not be installed with Microsoft Office Click-to-Run" Error message when
you try to install a 64-bit version of Office 2010. If there is any misunderstanding, please feel free to let me know.
To determine whether you have Microsoft Office Click-to-Run 2010 installed on your computer, click the File tab and then click Help.
If you see a Click-to-Run Product Updates section, then Click-to-Run 2010 is installed on your computer.
To uninstall Microsoft Office Click-to-Run 2010 from your computer, follow these steps:
Click Start, and then click Control Panel.
Click the Add or Remove Programs item or click the Programs and Features
item.
In the list of installed programs, click Microsoft Office Click-to-Run 2010 and then click Uninstall.
Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run.
More detailed information you can refer to this Knowledge Base link
http://support.microsoft.com/kb/982258
Or follow these article steps to
uninstall Office Click-to-Run products:
Update, repair, or uninstall Office Click-to-Run products
http://office.microsoft.com/en-us/excel-help/update-repair-or-uninstall-office-click-to-run-products-HA010382089.aspx#_Toc272139016
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I
can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Cant uninstall Click to run MS Office 2010 beta

Trying to upgrade MS office 2007 to 2010, it won't allow me to install. It says it can't upgrade a beta version of 2010, so uninstall to continue.
When I try to install the upgrade I get a setup error which states "setup is unable to proceed due to the following errors: Microsoft Office 2010 does not support upgrading from a pre release version of Microsoft Office 2010. You must first uninstall
any pre release version of Microsoft Office 2010 products and associated technologies. Correct the issues listed above and re run setup."
So I then go into my control panel under programs and uninstall or change a program, the only thing I find related is Microsoft Office click-to-run 2010 beta. When I try to uninstall this I get this message, under click to run application manager it says
"the action cannot be completed. Try the action again. If the problem continues, contact Microsoft product support."
Any ideas on how to proceed?

sorry, i have find out the root cause of this issue
i changed winecfg version to win7, last night. it became normally after i changed it back to XP.
BTW , office 2010 needs msxml6 and office 2007 needs msxml3 , they are different .dont make it wrong.
though office 2010 works fine , but @thisllub , you are right , activation is still broken.

How to remove Office 2013 (Click to run) package?

I am having problems removing Office 2013 sequenced using Click to Run and is published to the machine as per MS guidelines.
It's a member of a connection group with another application.
I have tried many things:
get-appvclientpackage | stop-appvclientpackage | remove-appvclientpackage.
get-appclientconnectiongroup | remove-appvclientconnectiongroup
The connection group and both applications remain.
Error reported is that the application is still in use (no idea which one as it doesnt say). Task manager doesn't seem to list anything running from any virtual environment. I have tried viewing 'processes from all users' also.
I unpublished the connection group and the applications from the App-V Management Server, then retried the above commands which didnt work.
Tried rebooting after doing all the above, then retry PoSH commands and that didnt work either.
Any ideas?

Hello,
See this article;
http://blogs.technet.com/b/virtualvibes/archive/2013/12/03/pending-tasks-in-app-v-5-0-sp2.aspx
Nicke Källén | The Knack| Twitter:
@Znackattack

Update Server of auto-update by Click-to-Run

Hi.
I have a client PC environment which was installed Office 2013 into using "Click-to-Run."
And the client belongs to a LAN inside a Firewall. It is a very popular situation.
Microsoft documents say the Office product will be updated automatically from CDN(Contents Delivery Network.)
But I couldn't find information of where the Update Server is and which port my Firewall should open.
Does anyone have suggestion?
(For now, I don't expect the way I use ODT(Office Developer Tools) in another internet-connected computer.)

That's expected, you cannot visit it directly.
If you didn't customize your Office installation, by default, Office click-to-run will download and install updates from that server automatically.
If you want to find the version history for Office 2013 Click-to-Run, here is the link:
http://support.microsoft.com/gp/office-2013-click-to-run
I would suggest you to take a look at below articles to get more information about how click-to-run updates:
Installing Office 2013/O365 with the Office Deployment Tool (ODT) for C2R
Managing Updates for Office 365 ProPlus – Part 1
Managing Updates for Office 365 ProPlus – Part 2
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 ProPlus deployment and Automation

I will starting a project deploying office 365 ProPlus in an enterprise and seeking assistance on following:-
customer Scenario:
1- SCCM 2012 R2
2- Active Directory 2008 R2
3- Mix of Office 2010/2013 professional installed on client machine
I would like to understand following:-
Installation Scenario:
1- on Office 2013 installed desktop, can I run office 365 Proplus installation on top of existing office 2013 client (standalone)
2- on Office 2010 installed desktop, can I run office 365 Proplus installation on top of existing office 2010 client (standalone)
Uninstallation Scenario:
1- if existing Office need to be removed before deploying cloud Office, what is the best procedure to automate the installation of existing office client from desktop pc either using group policy or SCCM.
I am looking for fully automated uninstallation procedure irrespective of existing Office version or separately for Office 2010 and Office 2013 either using group policy or SCCM.
Farrukh Anwar

Hi Farrukh,
For the installation scenario, you can run the latest version of Office (click-to-run based version) side-by-side with an earlier version of Office that is already installed on your computer. That is to say:
MSI-based version of Office 2013 on a system with Click-To-Run-based version of Office 2013 (Office 365 Proplus ) installed side-by-side is not supported.
MSI-based version of Office 2010 and Click-To-Run-based version of Office 2013 (Office 365 Proplus ) will run side-by-side, but we don't recommend this for a long-term use.
Regarding the uninstallation scenario, you can automate the uninstallation of existing Office via
command line. It will look similar to the following example:
\\server\share\Office12\setup.exe /uninstall ProPlus /config <pathtoUninstallconfig.xml>\UninstallConfig.xml
You can easily integrate this command line into SCCM or a Group Policy computer startup scripts.
Here is a great blog post about how to upgrade to the latest version of Office, you might want to have a look:
http://blogs.technet.com/b/odsupport/archive/2014/11/03/how-to-uninstall-office-2010-and-move-to-office-2013-click-to-run-or-volume-license.aspx
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Firefox drop down not allowing page redirect is preventing me from auto running and installing software

When I try to install software, Firefox window opens with a drop down box stating Firefox is not allowing page to re-direct. I click on allow, and it goes back to original page. It is preventing me from auto run and installing software. I tried several times, and it just runs me in circles. When I click to allow page re-direct, I click auto run and it send me right back to Firefox page with same thing. Very frustrating.

When do you get this redirect?
Is that when you (try to) visit other websites?
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
You can look for suspicious extensions.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

WSUS and click-to-run

Is there a reason Microsoft chose to subvert WSUS by building a separate update system in Office 2013 click-to-run versions?
Ken Kemp Eddy County, NM IT

What I understand is that it automatically applies updates with no input from the user or IT. That sounds like a potential problem to me for the same reason we use WSUS rather than setting all our computers to automatically install every
update Microsoft puts out.
Yep... which is why the CTR versions of Office are generally only SKU-ed for consumers and small businesses.
Enterprise SKUs provide MSI installers and support patching via WSUS.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

Office 2013 Home and Business - Click to Run wipes out the Office files from the Programs folder

We are having an issue with a number of clients running Office 2013 H&B in a domain environment, after a click to run update.
It appears the update is ran in the background and after a reboot, the program files short of a few .DLL's are completely missing. Office still shows as installed through the control panel.
We have to use the office removal tool and reinstall program completely. System restore does not fix the issue.
These are Dell Latitude and the version of Office shipped with the machines as an OEM version. There was nothing pushed from the Dell update utility for Office.
They are running Avast AV and it is not affecting all users presently.
I've been on hold and getting transferred around Microsoft's support lines all day as Microsoft support can't seem to figure out which department should troubleshoot the issue.
Any assistance would be greatly appreciated.

I am doing some research. And I might involve someone who is more familiar with this kind of issue to deal with this problem.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Office Click-to-Run and WSUS

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