Office Docs won't open from network drive

I can’t open any office documents from a mapped network drive. I can however go to file explorer and go straight the server directory (\\servername\share) and open any document. As a workaround, I created a shortcut on the desktop that points to
the share to allow the user to continue working.
I have checked permission and added the path in Trust Center. I know it’s not the computer because I have logged in with other users and everything works fine. I have also logged into other computer with the user that is having the problem and again everything
works. I'm convinced it some setting I'm missing within the user profile on the computer.
The computer is running Windows 8 with Office 365 and is current on updates for both.
Any help is appreciated.
Sal

Hi,
Did you get any error message when you try to open an Office document from a mapped network drive?
Meanwhile, here are some troubleshooting steps you can try:
1. Temporarily turn off your firewall/antivirus program to check the result.
2. Try to disconnect the network drive and then reconnect it with the "Reconnect at logon" check box unticked.
3. You can have a look at the following KB article and check if it applies:
http://support.microsoft.com/kb/313937/en-us
Regards,
Steve Fan
TechNet Community Support

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Office 365 files won't open from network drive

I can’t open any office documents from a mapped network drive. I can however go to file explorer and go straight the server directory (\\servername\share) and open any document. As a workaround, I created a shortcut on the desktop that points
to the share to allow the user to continue working.
I have checked permission and added the path in Trust Center. I know it’s not the computer because I have logged in with other users and everything works fine. I have also logged into other computer with the user that is having the problem and again
everything works. I'm convinced it some setting I'm missing within the user profile on the computer.
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Hi,
This is the forum to discuss questions and feedback for Microsoft Office, the issue is more related to the user profile. I'll move your question to Windows server forum.
http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winservergen
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
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Hi,
Did you get any error message when you try to open an Office document from a mapped network drive?
Meanwhile, here are some troubleshooting steps you can try:
1. Temporarily turn off your firewall/antivirus program to check the result.
2. Try to disconnect the network drive and then reconnect it with the "Reconnect at logon" check box unticked.
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Hi,
This behavior may occur if the connection to the network location is lost during the time that your Word is opening the file. To work around this issue, add the
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Hi,
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The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
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Hey Germac,
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Hi
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Message was edited by: Hawaiian_Starman

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Ay, ay, ay.
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Office Docs won't open from network drive

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