Office Documents and framset issues

I use CS3 on a pretty large school website (mac osx 10.5
users) that, unfortunately, uses frames. If you click on an Office
doc link nothing happens at all.
If you open the body frame in its own window and THEN click
on the word doc link (or browse directly to the word/excel
document), the place holder page will appear and the Edit button
becomes active. Everything from this point works as it should (edit
word doc > save > close > upload) but ONLY if word is
already open!
This is a pain for users who have no ability to problem solve
and just want to follow the instructions (that should work!)

The only thing you can try would be setting it back to factory settings, without using any backups afterwards. Set up the rest of your settings manually and see if the issue comes back.
Use iTunes to restore your iOS device to factory settings - Apple Support

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