Office jet 4630 will not enable web services

I have the printer installed on my computers wirelessly and the wireless connection says it is excellent but when I hit the button to connect it to enable web services I get an error telling me that my printer could not connect to the server. Tells me to check my internet connection or the proxy settings. I have checked everything, including the proxy settings and nothing has helped. I contacted HP customer service and they were about useless. I contacted my ISP as suggested to help me with my proxy settings and they were just as useless. I am fed up and ready to return the printer, but I would really like the instant ink program. I am not sure if this is just a problem with this printer or all of these types of printers. Any help would be appreciated on how to get this fixed or what to do, that is not someone telling me that I need to talk to someone else. I even had my son who is a computer engineer try to fix it and he couldn't do it, so I am baffled. HELP!!!

Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
Get the printers IP address (this should display under the wireless menu on the front panel) and enter it into a browser on an internet connected computer
This brings you to the printers embedded web server (EWS) page
Click on the Network tab and then on the Networking link at the left hand side of the page
Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
This solutions has worked for other people experiencing the same problem, hope the information helps.
Best
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I am an HP employee.

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HP 6700 printer will not enable web services.

My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated. I have vista.
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View Solution.

Hi there, two other things you could try (if not already attempted) are:
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer. Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

I could not enable web services on my laserjet 500 colour M551 printer

I could not enable web service on laserjet 500 colour M551 printer but i proper configure the ip & dns. The internet is working properly from laptop or desktop on this lan port. what to do?

@garytech1,
Wouldn't inputting those settings disrupt their connectivity within their own network?
Why would those IP settings work?
Curious, mostly. I have 25 of the M551 units on our network and every last one of them has the sticker saying it can be used with HP ePrint, however the "Web Services" tab in the EWS that is supposed to be the place to turn on or activate the ePrint option ... is not there on their EWS pages. Installing the latest firmware does not bring the option in. I've not located any option to enable it. From the printer's menu, there is a place under "How to Connect" for the ePrint option but it reports that it isn't enabled.
I just want to be able to enable that functionality. I've done it on other HP models, but can't find the option on these units.

Can not enable web services. printer on the network. default ip not connecting using auto ip

B210 - have tried resetting defaults . default IP address will not connect to network with auto IP had to set IP addrtess manually something similiar to the properties on the verzion hot spot. can not disable web services - never enabled.
no Primary or secondary DNS server. not sure if this is problem. can print ok thru network.
This question was solved.
View Solution.

Hey bobupton!
Try going into the printer's EWS and using Google's public DNS servers (8.8.8.8 and 8.8.4.4). It sounds like you know what you're doing so I skipped a few steps on how to get there but if you need more help with it let me know!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

M451dn can not enable web service tab

I BOUGHT A NEW LASERJET PRO 400 M451DN
NETWORKED PRINTING WORKS PERFECTLY
TRYING TO ENABLE WEB SERVICE TAB AND SAYS "CONNECTION ERROR CHECK CONNECTION"
ITS ON MY DMZ SEGMENT WHAT DO I LOOK FOR?
THANKS IN ADVANCE FOR ANY HELP
JOHN

Hello,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
If the printer is on a corporate network, it may require a proxy to get an internet connection.
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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HT1338 hp 100 office jet printer will not connect via bluetooth to my mac pro running os 10.9

I once was able to connect via blue tooth to my HP mobile office jet printer with my Mac pro. but ever since i have upgraded to OS 10.9 it will not pair with my laptop. I have gone too the HP site and downloaded the current drivers for this printer as well as check apple updates. it still will not connect via bluetooth

System Preferences>Fax & Scan. Delete the printers and re-add them back in.

My hp office jet printer will not scan a document wirelessly print works fine on wireless any thoughts on this problem

my hp printer will not scan a document wirelessly the wireless print funtion works fine i have to plug the usb cable into the laptop to scan a document any thoughts on how to do this wirelessly thanks

i have to plug the usb cable into the laptop to scan a document
This is because HP has not provided network USB drivers to allow scanning when the all-in-one is connected to the USB port on the AirPort Extreme.
HP has only provided drivers to allow printing when the all-in-one is connected to the USB port on the AirPort Extreme. To be fair, other manufacturers who offer all-in-one products do the same thing.
If you need to scan documents, you will need to connect the all-in-one to the USB port on your computer....until HP offers full featured network USB drivers. Check with HP Support for possible progress in this regard.
If your all-in-one happens to offer wireless connection options or wired Ethernet options to connect to your network, you should have full functionality that way.

My phone simply will not access web services despite showing EV symbol

Please for the sake of god help me with this. I have searched this world wide web for the last five hours of the eve before returning to my college and i need to get this problem solved. My data usage is set to "On", and yet, i get a loading white web page that lasts forever.
- YouTube opens, but not a single video shows up in the listings
- the app store opens, but again, not a single app
-Amazon Mp3, ditto
I have tried a triple reset, a battery replacement, and even have chatted to random Palm reps from India, but nothing, even the latter, worked.
Thanks!
Post relates to: Pixi p120eww (Sprint)

Try a different cable and a different charger. If neither fixes it you probably need a new battery. Apple will replace it for $80 in the US; I don't know what the charge is in other locations.

HP Office Jet 4620 Will Not Print Black

I have had my HP Officejet 4620 for almost two years. Until a couple of weeks ago, it was printing perfectly - no problems at all. In the last couple of weeks, however, the printer is having problems printing in black. At first, the black was rather staggered (e.g. the top half of a line would be black, bottom half of line would be grey or non-existent). The only way to get it print consistently in black was to set the print quality to "best". This only worked for a couple of days. Now the black will only print out in the most very faded grey - almost invisible. I have tried everything suggested on the forum - new cartridges, venting, alignments, printhead cleaning and so forth and so forth. Nothing works. I have run HP Print and Scan Doctor 4.3 but to no avail. The printer simply appears to be unable to print any longer in black. I notice that many people seem to be experiencing the same problem with no solution. I am somewhat inclined to believe that there is a product deficiency or problem associated with this printer that HP does not want to discuss on the Forum. I am at my wit's end. The only solution I see is to purchase a new printer. This is unfortunate since I hate to scrap a piece of hardward as new as this. I also suspect there is no point in trying to get it repaired since the repairs will probably cost more than a new printer (my printer is no longer under warrantly). Does anyone have any further thoughts, suggestins or comments? Can someone from HP please explain why this problem seems to be so common and unfixable? Many thanks!!

Hi Donocan
I'm going to private msg you on this (check out envelope at top right)
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP office jet 6600 will not scan via wifi to PC

Hi there,
The scanner is not communicating with the PC (whereas the printing fuction is working as normal), is the device required to be connected by cable for the scanning function to work or how do I get the PC to be recognised?
Any help would be greatly appreciated.
Thanks
Aimee

Dear aimeecej,
Please follow the steps of the following document:
http://support.hp.com/us-en/product/HP-Officejet-6600-e-All-in-One-Printer-series---H7/4322968/model...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
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Unable to call WSS (WS-Security) enabled Web Service using UTL_DBWS

We are attempting to call a WSS (WS-Security) enabled Web Service from PL/SQL using the UTL_DBWS package (see [http://download.oracle.com/docs/cd/B19306_01/appdev.102/b14258/u_dbws.htm#CHDIDGJH] ). We are doing this in similar fashion to [http://www.oracle-base.com/articles/10g/utl_dbws10g.php] with calls to utl_dbws.create_service, utl_dbws.create_call and utl_dbws.invoke.
Using this method we can successfully call an unsecured Web Service, but calls to WSS-enabled Web Services fail. We are currently using Oracle Database 10.2.0.3.
The failure we are getting is:
ORA-29532: Java call terminated by uncaught Java exception: javax.xml.rpc.soap.SOAPFaultException:
com.sun.xml.wss.XWSSecurityException: Message does not conform to configured
policy ( AuthenticationTokenPolicy(S) ): No Security Header found;nested
exception is com.sun.xml.wss.XWSSecurityException:
com.sun.xml.wss.XWSSecurityException: Message does not conform to configured
policy ( AuthenticationTokenPlicy(S) ): No Security Header found
Apparently UTL_DBWS does not support calling WSS enabled services, although this doesn't appear to be an officially recognised position. Does anyone know if Oracle are planning to support this soon (if ever)? Looking at Re: Calling WS from PL/SQL using WS-security suggests that support has been considered before, but not yet realised.
Thanks,
Tom

Having raised a Service Request with Oracle support on this, I got the following response from Oracle Development (On unpublished bug [8542959|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=BUG&p_id=8542959]):
Development has confirmed that WS-Security is not supported through UTL_DBWS. They have also acknowledged that this is not documented and they will change the official Oracle documentation will reflect this fact. From what is being stated, it would appear that there is no plan to support the use of WS-Security through UTL_DBWS in any release in the near future.
So, in short, without developing your own home-grown SOAP request, there is no way to call a WSS enabled web service from within PL/SQL.
-Tom

How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect. If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
How do I remove HP Web Services for my LaserJet printer?
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to disable Web Services.
How do I enable or re-enable HP Web Services for my LaserJet printer?
To use HP ePrint, you must first enable HP Web Services. Re-Enabling Web Services uses the same procedure as enabling the Web Services.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to enable Web Services.
When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
If you were unable to register your printer in www.hpeprintcenter.com within 24 hours of printing your information sheet, you must re-enable the printer code by reprinting your information sheet. The information sheet will also provide your email address if you have forgotten it.
How do I print the Web Services Information Sheet for my LaserJet printer?
You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet. You can re-print the information sheet at any time from the printer control panel.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
I am an HP employee.

To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced.
Please see this post: <link to new “Enable Disable Web Services on your printer” post.
If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance.
Miles
HP Employee

Enabling Web Services

I've installed, uninstalled and re-installed driver & software in my Officejet Pro X576dw, employing both ethernet cabe and via wireless connection but neither method would enable Web Services.
Has anyone encountered same problem and found a solution?
Thanks,
Rod

Hi,
I hope you were trying to register the printer directly from the printers front panel, here is one more method to enable werb service.
Once you connect your printer with the wired network, let the printer fetch the IP address.
Now connect your laptop or PC to the same network.
Type the IP address of your printer in the address bar of the browser and hit enter.
You will now see the Embeded Web Services Page.
Navigate to the Web Service tab and click enable.
Now the printer should get enabled and print an information sheet with the claim code.
If you still didnt get the web service enabled on your printer, restart the wifi, printer and try again. Make sure you have a working internet connection.
Kind Regards,
Oliver
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"Say "Thanks" by clicking the Kudos Star in the post that helped you.

P1606dn does not print web services printer code

A message appears informing web services printer code will be printed. But it is not printed. This did work once. However i needed to remove the printer from eprintcenter and readd. Readd needed a new printer code??

Hi there hope you are doing well Lochana;
I will need to know what operating system and version of it do you have in your computer? If you need futher assistance.
Watch this video; to get familiar with eprint registration procces
Let's take this steps 1st.
Perform a power reset on the HP product and wireless router, and then restart the computer
Follow these steps to reset your HP printer, your wireless router, and your computer.
Press the Power button ( ) on the HP printer to turn it off.
Disconnect the power cord from the rear of the HP printer.
Disconnect the power cord from the wireless router.
Turn off the computer.
Wait 30 seconds.
Reconnect the power cord to the wireless router.
Wait 30 seconds, or until the router is fully on and ready.
Turn the computer back on.
Wait for the computer to reload.
Reconnect the power cord to the rear of the HP printer.
Turn the printer back on.
Try again to see if get the printe code.
Enable Web Services from the Embedded Web Server (EWS)
Use the following steps to enable Web Services on your HP product.
Locate your product's IP address on the test page you printed previously.
Open an Internet browser (such as Internet Explorer).
Type the product IP address in the browser address bar, and then press Enter .
The EWS opens.
NOTE:If the EWS does not open, your product is not connected to the network. Test your network connections again and return to these steps.
Click the HP Web Services tab.
On the HP Web Services tab, click the green Enable button to enable Web Services.
NOTE:If you see a green Remove Services button, then Web services is already enabled.
When Web Services is enabled, the product prints an information page. This process might take a few minutes. The information page contains the printer code you use to register your HP product at HP ePrintCenter.
Firmware update
A firmware update might help to resolve wireless connectivity issues. Firmware updates are available for download on the Web. Follow these steps to obtain a firmware update for your product:
NOTE:Firmware updates are different from product updates (that were referenced in the previous step). Make sure to perform both types of updates to guarantee that your HP product has the most up-to-date functionality.
Click this link, HP Customer Care , to go to the HP Customer Care Support page.
Type your product number in the search field, and then click Next . You might also need to click your model in a list of similar products.
The product support page displays.
Click Software & Driver Downloads , select your operating system, and then click Next .
Click the Plus sign ( ) next to Firmware to view the firmware updates.
Click the firmware update, and then follow the on-screen instructions to download and install the firmware.
Hope this helps!
RobertoR
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Cannot enable web services on CM1415fnw MFP

I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216. I have uninstalled/reinstalled the printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually. The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it My phone and tablet all connect to the internet without problem via the router but not the printer.
Anybody got any solution? I am going crazy and have run out of thgings to try

Hi lpihome; sorry to learn that you are having this issue;
If you are using win xp or later try this tool GO HERE
Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.
Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
RobertoR
Remember...
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Office jet 4630 will not enable web services

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