Office Jet 5510 All in One - Why Can't I delete a document from the queue?

Hi,
In what is becoming an infuriatingly more frequent problem, my printer is jamming up when feeding the paper. When I clear the paper, the document in the printer queue (, or however you spell that) is stuck there, it won't delete, even after rebooting the computer, and it won't finish printing. I'm getting sick of deleting the printer from my computer and re-installing it, there must be something else I can do when this happens. If anyone can tell me what that is, I'll be eternally grateful.
Thanks,
Chris
This question was solved.
View Solution.

HP is continually updating and adding additional features to the Print Diagnostic Utility. 
The latest release can always be found here: HP Print Diagnostic Utility
If you use the PDU, please consider giving HP your feedback so the HP Engineering team can continue adding features to improve the utility. You'll find a link to the feedback survey in the utility itself.
Thanks, Kent G.
I work for Hewlett-Packard

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