Office jet 5610 runtime error hen trying to fax & scan does not work

i had no problem w/ this printer when i used it with my old pc & windows xp, now wih the new pc & windowows 7 I am fighting this thing for over 3 hours,
i downloaded the install wizad, I updated the driversl,I checked fo updates & still haVE this error message.
als the san initiaes on the screen but does nothing on the maching & is non responsive.

Hi @pae0332,
Welcome to the HP Forums!
I understand that you are getting a runtime error when trying to fax and scan with your HP Officejet 5610 on Windows 7. I am happy to help!
Please take a look through this scanning guide, An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
If the guide does not resolve your issue then try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Create a new user. Create a user account.
Re-install using the HP Printer Install Wizard for Windows.
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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