Office jet 6000 wireless printer ink usage and no support

I would like to know if anyone else has this problem with their printer. 
I print in 98% of my work in black ink.  My settings are on fast draft, black ink only, yet my colored ink is running out, fast.  How could this be?   I have the XL cartridges (700 pages, so the box says) and they look to be the exact same size as the regular (300 pages).   I just replaced the 3 colored ink cartridges a couple of months ago, printed no more than 20 pages with a little color (mainly blue and gray), then all of a sudden, my printer say's I'm out of all the colored ink and it wont print at all.  I can take the cartridges, run some paper under the ink holes and get ink all over it.  And when i call hp, they tell me that it uses the colored ink even though I'm printing in black.  How?  They tell me to buy another cartridge and keep track of how much in color i print.  Hellooooo.. I've told them how much I'm printing in color.  They also tell me that i need to pay for tech help because my printer is no longer in warranty.  (18 months old).  I've called about this twice and they give me the same answer.  Printing in black still uses colored ink. 
the last person i talked to, last night, said it may even be a problem with the mechanic part of the printer, which is covered.  Well, if its covered then why cant i get another answer besides "buy more ink".
does anyone else have this issue?  What do you do to solve it?   
Consumer Reports listed this printer as one of the best, and the ink cartridges gave you the best bang for you buck.  Yeah, ok...
You would think that if they know they have this issue, they would do more to help their customers out. 

From http://www.hp.com/pageyield/articles/us/en/InkUseage.html
Some color ink may be used when printing black text-or-graphics. There are several circumstances when color ink may be used—primarily to improve print quality, and sometimes to improve printer reliability—even if the document appears to be only black text-and-graphics. Many HP printers utilize chemical interactions to improve the quality and permanence of plain paper black text-and-graphics by adding small amounts of color ink to certain black areas.
While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.

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