Office Jet 6500 E710n-z WIFI will not work on any devices-please help

for some reason, my printer's WIFI quit working. I have downloaded all of the HP assistance stuff and install all of the software correctly to my laptop.
When I print the network configuration page from the HP printer, it says active connection type- "wireless" and it says status "ready." It passes all of the tests for confirmation and I have reset it to factory settings and started over with the wireless connection wizard. No matter what I do, my printer won't print from my laptop or my iphone wirelessly. All the devices, such a phones, will detrect the wifi printer but it just will say "error" when printing.
Could this be my wireless router setting? Should I contact my internet provider and see if there is some secruity on the wifi.
The printer asks for my WAP passphrase- that's my wifi password, yes?
I don't know what else to do. It says it's connected to WIFI but nothing prints.
Also, I have tried to manually enter my printers URL/ISP so I know that's correct too.
Any other ideas- I've also shut down and restarting all d evices associated with it.
Thank yoU!

Thank you. I got it to work. Phew. I had to call back the cable company and they had to do something on their end to open up the connection. Thank you!!!!

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Attachments:
ni_support.zip ‏341 KB

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Office Jet 6500 E710n-z WIFI will not work on any devices-pl​ease help

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