Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

It is the 3rd time to have problem on printing "black" even the ink is not empty (but the level is low, like a quarter left). In the previous cases, I replaced the cartridge and the problem solved.
The 2nd time was last week. After I changed the cartridge, it worked (for only 1 week) and the problem is back. Since the ink is full this time and it worked well when I just changed it, I suspect this is the problem of my printer instead of the cartridge.
I did clean printhead and align printhead but the problem persist. Please advice the solution. Thanks!
This question was solved.
View Solution.

Hopefully the printhead does not need replacing. I would look at this document on defective output for your printer model. I know that some of the steps in here you have mentioned already performing. Please just read over/skip those and try the ones you have not yet performed. It shows different ways to clean the printhead; if you just did the cleaning from the toolbox I would defiantly do the manual one. It also has a walk through to make sure that the products firmware is up to date. Here is that link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455482&tmp_task=solveCategory&cc=us&dlc=en&la...
I hope this helps.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Similar Messages

My hp 7160 wants to print in black only after replacing the yellow cartridge. Any suggestions?

My hp 7160 wants to print in black only after replacing the yellow cartridge. Ink level shows full amount. Test page prints fine.
I have tried different programs to color print in, all return the same error message.

Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Why are my new ink cartridges with my new printer running out so soon?

The answer is simple, this information is directly from HP tech support themselves.
( The ink cartridges that come with new printers are complimentary and are not full and the ink status monitor that is used in the HP software is not accurate.)
Also the more you use the cleaning utility to clean the printheads use most of your ink.
This means that when you get a newprinter you have to buy new cartridges on the spot while you are purchasing the printer because you will running out very soon.

What printer model? Where are you located? The statements you make about starter cartridges are not true for any HP Inkjet sold in the US afaik.
It is true that running cleaning cycles will use ink. Running excessive cleaning cycles is not a good idea, besides using ink it can shorten the life of the printer. It is unusual for cleaning cycles to be needed at all during the life of a typical genuine HP cartridge.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My hp C309g printer fails to align. just changed the ink cartridges. Runs on window 7.

ran great. My son worked hard a yuear ago to get this printer working ..He changed the ink cartidges a couble of days ago and now it is not printing. We have tried to realign the heads but it come up as "Failed" to Align on the screen.. Please any suggestions.
This question was solved.
View Solution.

OK, good. Once you remove/reinstall the printhead, try to clean the printheads via the printer software.
If that does not work, new printheads are about $95 or you can try some of the (unofficial) cleaning procedures listed on these forums. Search for them.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Office Jet 6500 E710n-z WIFI will not work on any devices-please help

for some reason, my printer's WIFI quit working. I have downloaded all of the HP assistance stuff and install all of the software correctly to my laptop.
When I print the network configuration page from the HP printer, it says active connection type- "wireless" and it says status "ready." It passes all of the tests for confirmation and I have reset it to factory settings and started over with the wireless connection wizard. No matter what I do, my printer won't print from my laptop or my iphone wirelessly. All the devices, such a phones, will detrect the wifi printer but it just will say "error" when printing.
Could this be my wireless router setting? Should I contact my internet provider and see if there is some secruity on the wifi.
The printer asks for my WAP passphrase- that's my wifi password, yes?
I don't know what else to do. It says it's connected to WIFI but nothing prints.
Also, I have tried to manually enter my printers URL/ISP so I know that's correct too.
Any other ideas- I've also shut down and restarting all d evices associated with it.
Thank yoU!

Thank you. I got it to work. Phew. I had to call back the cable company and they had to do something on their end to open up the connection. Thank you!!!!

Office jet pro 8600 plus won't print right no matter what

I use an iPad, and a windows 7, and an iPod touch. The printer stopped working even when I am trying to get it to give me a print page without an OS. It just stopped working right after being the best printer I have ever seen for over a year.

Welcome to the forums @Bk2
I saw your post about how your Officejet 8600 Plus stopped working, and I wanted to write to you with my suggestions to hopefully have it print out a test page or a copy afterwards.
Here are some things to try:
Reset the printer
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Update the Firmware: Getting the Latest Firmware and Product Updates
Now try a copy and test print!
If the printer still will not work, please call us directly to talk about your printer options!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OFFICE JET PRO 8500A PLUST WON'T PRINT COLOR

My Officejet Pro 8500a Plus will not print in color.
The color gradually faded then stopped.
Ink was low. replaced all cartridges.
Printhead status: Black/Yellow=good, Magenta/Cyan=fair
no color on copying or printing

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OFFICE JET 6500 e710n

I repeated the printhead cleaning and went to 2nd step and it is working disregard both requests.Magenta Color cartridge is not printing. I ran the troubleshooting steps including cleaning the printheads and it is still not working. Any advice. All cartridges are HP and are full, the printer is reading that they are full and when I print a report the magenta ink is blank.
I checked cartridge and the ink has no problem getting out of the cartridge.
This question was solved.
View Solution.

So there is a good level of ink left in the Magenta cartridge?
Troubleshooting steps in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01641184
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Won't Print Black even after changing printhead

Last week the printer stopped printing black. The colors still print fine. I have gone through the print head cleaning like 10x, new cartridges. I even got a replacement printhead and it still won't print in black. HP phone Support was useless. He tried to sell me a service call then tried to sell me a new printer. If I need a new printed I'll buy it myself.
Are there any solutions or fixes? To repeat - I cleaned the printhead multiple times, installed new cartridges and installed a new printhead. I even removed and reinstalled the printer
I am really starting to hate HP products

Was the replacement printhead new from HP or a reman from a third party?
I would suggest checking the black cartridge vents as described in the document here. If that does not resolve the issue then soaking the printhead as discussed in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Re: My Photosmart 6510 won't print black even with new black cartridge

The printer has been acting up over the past 3 months. Now it has stopped printing with a brand new black cartridge also new coloured ink cartridges.

@BigFraz
Have you tried the troubleshooting steps in the link below....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Is the printer in warranty?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Office Jet Pro 8500 A910 Series stoped printing in black even after replacing the cartridge

Printers all in one

Hi @Curved , and welcome to the HP Forums!
I see you're having issues with your ink output. I'd like to help!
I would recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I just replaced the ink in my printer. Now it prints some lines dark and other are very faint.

how do I fix my print problems on my Hp F4400 printer?

Hi @57srv,
I would be happy to help you with your F4400 series printer. I understand that since changing your cartridge the print quality has been poor. Please use the following document to troubleshoot the issue, and call us if the issue persists; HP Officejet 4400 (K410), Deskjet Ink Advantage (K209), and Deskjet F4400 and F4500 All-in-One Print....
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
Please use the thumbs up below if you happy with my efforts to help. Best of luck!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HT4910 iCloud won't let me erase my previous backups because it says its being used by another iPhone? the apple store recently replaced my old iPhone with a new one, and I want to delete the old backup, how will i do this if its still syncing to my old i

this is the error it gives me :/ how will i go about deleting my old iphone if i dont have it??

This should clear up on its own and allow you to delete the account, however it can take 3-5 days before this happens.

I just replaced my cracked screen with a new screen and now it won't respond

Plz plz plz help me what should I do??:(

You did this yourself? if so, try looking at the videos or pictures on places like www.ifixit.com to see if you can figure it out.
Apple does not support self-repairs, and by doing your own repair, you have voided any possability of getting help from Apple now.
Even if someone here has experience with doing self-repairs on an iPod, you are going to have to give a lot more details about what you did, how you did it, what is happening now for them to have any hope of helping you.
BTW, if you paid someone to do the repairs, then take it back to them and get them to fix whatever they did wrong.

Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

Similar Messages

Maybe you are looking for