Office jet 6700 printer jam error when there is no printer jam

I get a continuous printer jam error when there is no jam present. I have tried connecting and reconnecting. Same error.

Hi @lbrockhurst
Although you are not experiencing a true paper jam, the solutions presented in the following document might help to resolve the issue; A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri...
As you will see in the document above, paper jam messages are not only a result of physical paper jams;
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
I have also seen communication hiccups cause such error messages. This may sound silly, but if the issue persists, after completing the steps in the document I provided, let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection.
I hope this heps.
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Sunshyn2005 - I work on behalf of HP

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Office Jet Pro L7580 Runtime error when re-installing drivers

My Dell Latitude with Windows 7 (32 Bit) stopped talking to my Office Jet Pro L7580 a month or two ago, and I finally had time to try to troubleshoot it. I don't have any idea what may have changed to make it stop. After trying to reinstall it without success, I uninstalled the driver/app using the Windows uninstall and uninstalled the printer using the control panel. I then downloaded OJPRO7X00_FULL_14.exe and ran it. It extracts correctly, but then comes up with the message: Microsoft Visual C++ Runtime Library, Runtime Error: Program: C:\USERS\WA... This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I have several other drivers for other printers on the machine for use at my workplace, and they work fine, and this and earlier versions of this HP driver/app working fine for a couple of years. I've seen others on the forum that have had this error, but not in this situation.
I'm stuck at this point. Any help would be appreciated.

If you have not tried the above steps yet, then I have an alternative. Try reverting back to an old save point prior to the date you lost your scanning abilities.
I have seen a runtime error on Windows 8 where the OS was refreshed and that fixed the issue. In Windows 7, refresh is like reverting back to an old save point. You can also choose to upgrade your Windows 7 OS to Windows 7 OS (that is not an error in typing). This restores the important original settings prior to the possibility that perhaps a Windows update to C++ is what caused this.
You also have the option of using a recovery CD as well. The link(s) below may also be helpful.
--Backup and Restore--
--How to Use System Restore--
Let me know if these are also options. Since you have a lot of HP printers, yes my steps above would cause you to have to re-install the software to every last one of them. I want to make this as easy as possible for you but if the above suggestions do not work, it may have to be done. Keep me posted though. I hope this works!
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My HP Office Jet 6700 Premium has suddenly stopped printing from my iPad

I have a new HP Office Jet 6700 Premium
It had been working just fine, wireless printing from my iPad.
iPad shows a window that recognizes the printer, but it does not print.
There is no error message.
This question was solved.
View Solution.

The steps below typically resolve the issue you’re experiencing:
1. Power off the printer.
2. Completely power off the iOS devices (hold the Sleep and Home buttons simultaneously until a message appears asking you to "Slide to power off". Slide across that bar, and it should completely power off).
3. Power the printer back on.
4. Power the iOS devices back on.
5. Try to print again.
Those steps usually resolve the issue. If they do not, try this additional steps:
6. Power cycle your router (usually done by unplugging the router’s power cord, waiting 20 seconds, and plugging it back in).
7. Make sure that the iOS devices and the printer are all connected to the same network, then try to print.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP Office jet 6700 ,trying to print and it will say Printer Ready, Empty Print File !

I have a HP Office Jet 6700. I'm trying to print a document , it will say prining Untitled . The printer queue will open up and say printer is ready, empty print file,Idle.
It automatically goes into paused printer. When I try to click on the document itself in the print queue and resume print it gives the same message again.
The Power on the actual printer is flashing slowly as well.
I hae restarted my computer and shut down the printer completey multiple times and it still has not worked. I just printed something on this last night so I'm not sure what the probelm is.
This question was solved.
View Solution.

Hello there! Welcome to the forums @Chinadoll702
I read your post about the printing issues you've been experiencing on your Mac running 10.6 and your Officejet 6700. I have a few ideas in mind to get started and let me know the results and we will take it from there.
Update the Firmware on the printer: Getting the Latest Firmware and Product Updates
Power reset the printer and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make a few copies afterwards and tell me if the copies pause, cancel, do not work, etc.
Try printing from Text Edit on your Mac as well, and get back to me with the results.
Good luck
R a i n b o w 7000I work on behalf of HP
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Dissatisfied with HP Office jet 6700 Premium Printer

I've had a HP Office Jet 6700 Premium Printer for 18 months and have encountered a failed printer head issue which essentially requires full replacement of the printer. I've seen many other similar reports by others which clearly indicates this printer has a serious problem with the printer heads. I'm getting ready to replace this printer, which is just 6 months out of warranty, and will seek another vendor to provide printing equipment. Very disappointed in HP's printer product and will gladly provide input to help others avoid running into this problem.

Please read this post then provide some details. What operating system? What are the error messages on the printer or computer screen?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp office jet 6700

I would like to know how to change the order that my printer prints. It is now printing from last to first. I want to change it to first to last. I have a Mac with operating 10.9 operating system. I checked in Hp Utility could find whern to change page settings. I have two printers one is a Photosmart 7510 and the other is HP office jet 6700.IW would like to this on both printers.I had received a post but that ninformation was for windows not a Mac.
Thanks, WCG

Hello wlliam,
I see that you are looking for some instructions on how to change the page order.
I am attaching a screen shot that will show you where to go to make the changes.
When you get the document ready that you want to print, click on File and then go to print and this window will pop up.
Depending on the operating system on the Mac you are using, some minor differences may appear.
You can make the changes on the Page Order drop down arrow.
Please let me know how you make out and if you need any other assistance, please feel free to write me back at any time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

How do I enable the e-cloud on my office jet 6700 and set up its email address

I have a new iPad that I'm trying to enable to print. (I never had any trouble syncing my old one.) I have followed the instructions but it's still not working. It seems perhaps it's because the printer is not set up for Cloud? Yet, There is an icon on my office jet 6700 that indicates it is cloud capable.

Hi @Mes17333
Welcome to the HP Support Forums. I gather that you are trying to print from your new iPad to your Officejet 6700 printer.
I am presuming that the printer is connected to your wireless network as you indicated that you were able to print with your older iPad. To use Apple’s AirPrint feature you only need to have the printer connected to your wireless network and that the router supports Bonjour communication.
If you are using the HP ePrint Mobile app or the HP All-in-One Printer Remote app, then please click on either app’s name and it will bring up the appropriate FAQ document which will have the trouble shooting steps to get the iPad printing.
Please let me know how things turn out.
Regards,
Happytohelp01
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My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.

What is asking you for an admin name and password? What does the dialog say, exactly?
What model iMac are you using, and which OS version?
If it is earlier than Lion or Snow Leopard, try deleting the printer and adding it again as explained in this document
http://support.apple.com/kb/TS3140
Otherwise you can "reset the printing system" as explained here
http://support.apple.com/kb/HT1341
and here
http://support.apple.com/kb/TS3147
Download the latest drivers here (Lion, Snow Leopard)
http://support.apple.com/kb/DL907

Wireless is not working on my new HP office jet 6700 premium

Gents,
i have a new HP office jet 6700 premium all in one printer and i coneccted to the network via wireless and its works only for 2 minutes and after that its not working via wireless unless i disconnected and reconected again please advice.
FYI it is working very good by USB, and im using Mac OS X 10.9.3 version
Regards,

Hi Kattoa,
Welcome to the HP forums!
I'm sorry to hear your Officejet 6700 doesn't seem to be holding it's wireless connection but I'd be happy to help determine what the problem could be
I think it would be best if you followed this Printer Does Not Maintain Wireless Connection document as it should be able to help determine why the printer has to be reconnected so frequently.
Let me know how that goes for you!!
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**MissTeriLynn**
I work on behalf of HP

What settings do i put my printer on to print 5.5*8.5 invitations on a 6500 office jet hp printer

what settings do i put my printer on to print 5.5*8.5 invitations on a 6500 office jet hp printer

dawie,
Here is a link to a post that has some good information on mirror image printing and what has worked for some other people. You should be able to go to Control Panel>Printers>right click on printer>Properties>under General tab click Printing Preferences>under Advanced Tab click Mirror Image ON. However, like i said others have had some issues with this. Hopefully you will find the link below helpful.
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-properties-keeps-changing-Mirror-Image...
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Cant set up my HP office jet 8600 printer with my iPad mini

Can't set my HP office jet 8600 printer with my iPad mini

That is not an AirPrint supported printer. Check for compatibility here: http://support.apple.com/kb/HT4356
Check the App Store for an HP app that may provide limited printing functionality. Alternatively, you can use your computer as a wireless print server using an app like Printopia. Note that your computer must be on and able to print for this solution to work.

Started having error 0x887df78e with HP Office Jet networked printer. Seem to be related to Itunes

I recently started having my networked HP Office Jet printer begin flashing lights and displaying error code 0x887df78e. It seems to be related to the use of ITunes. The only information from HP is to remove the print cartriges, keep unplugging the printer and plugging it in several times and then hit a combination of keys on the key pad. This does not seem to work. Any clues? It appears I am not the only one who sees a link withthis phenom and ITunes.

Try unistalling Itunes and reinstall without the option for automatic updates on the Apple download site. reinstall printer software.

HP Office Jet 6700-Wireless Printer-How to change the Printer IP Address to the new ISP's IP Address

Greetings All,
I have been using ATT DSL with my HP 6700 wireless printer. I have had no problems with wireless printing (save the replacement ad nauseum of the ink cartridges-another issue I posted some time ago).
Today I had Comcast cable installed. (So far I am not impressed with the speed-Note to self-post on Comcast site re this).
I still have access to the ATT DSL. The HP 6700 stores the IP Address and SSID for the ATT. network. As long as I am logged into the ATT Network, the HP 6700 prints fine.
When I switch to the Comcast network, it does not print. The IP Address that is stored in the printer is the ATT IP address.
I have tried the UPDATE IP Address option from the Start menu. It does not work.
How do I get the HP 6700 to print from the Comcast network?
Perhaps the printer cannot be accessed on two networks and must be removed from the ATT network before it can be used on the Comcast network?
If anyone has encountered this problem and solved it please respond.
Thanks,
Chris

Having similiar problem with HP Officejet 4500 All-in-One Printer - G510g-m. Lost connection to printer when disconnecting ATT DSL and moving to Comcast cable internet service. Comcast technician attempted to assist without success. HP instructions ASSUME that the printer is connected directly to the computer. We have a laptop that connects via wireless from modem, works great. Have the printer connected via Ethernet to Comcast modem. Tried to find Comcast IP address (where is that>), but also could not get the function on the printer itself to allow any change to the existing IP address that I assume is from ATT. Just learned that to get help by phone from HP will cost and was directed to the forum. If you have since solved your issue, perhaps you have some pointers for me. I've also had the laptop cleaned recently and found the HP software disk and have proceeded through the installation process up to not getting a solution. Help please.

Hp office jet 5740 prints copies too light

Hi I just purchased a HP office jet 5740 and have it set up. When I print a color copy
it comes out very light compared to the original. This happens when printing without being
connected to the computer. Is there any was to adjust this?

Hello gloworm2,
Welcome to the HP Forums.
I see that you are having an issue with the printed photo being lighter than the original.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that you run through the following document that deals with Fixing Print Quality Problems for the HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-On...
Please feel free to write me back if you have any other questions.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Office jet 6700 printer jam error when there is no printer jam

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