Office Jet 8600 Pro gives repeated message of depleted ink after replacement with new ones

My OfficeJet 8600 Pro (n911a?) gives a repeated message of depleted ink levels (Cyan and Yellow) even after I have replaced them with genuine HP 951 ink cartridges. I am certain that I have installed them correctly (I have done this in the past with no problems) and I have turned the machine off and on again several times. I have checked firmware and software updates and it appears that everything is up to date. Any other thoughts?
Thanks.

Hello hdanderson & TanaN,
Understand that you guys are having the issue with cartridge after replacing it.
Firstly, I would like you to follow this Trouble Shooting Guide.
If this doesn't solve the problem, I would like you to call HP Support.Please refer to the below link to get the support number for your region.
http://h10025.www1.hp.com/ewfrf/wc/supportLanding?​cc=us&lc=en
Please let me know how it goes.
Thanks,
Bryan
*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
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