Office jet pro 8500 all in one

I can not get the yellow to print, I have installed a new cartridge. All the other cartridges work properly. I have cleaned the print head and it made no difference. Part of the time it will start and go about an inch down the page and then quit. Any suggestions?

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

HP Office Jet Pro 8600 all in one

I fax documents from word with my printer. Every once in a while, but more frequently as of late, the document will fax, shows send in the log, I hear the the fax completely send and hang up, but then it will fax it over and over, even though I only set it to fax one time. Only way then to stop it from sending is to turn off printer and then I either have to reboot my computer or log off to get it to clear. When computer comes back up, I turn printer back on and it is ready for use. It has done this since I bought it, but like I said seems more frequent.
It is an HP office jet pro 8600 all in one, running on Windows 8.1. It is hard wired, not running wirelesslym with desktop. Anybody have any clues as to what is causing this and how to fix it. It is so frustrating. Thanks.

Hi LFoskey,
Does the printer send multiple faxes when you fax directly from the printer, or only when you fax from Word?
You can check for a firmware update in cause the issue is being caused by the printer itself;
HP Officejet Pro 8600 N911a Firmware
HP Officejet Pro 8600 N911g_n Firmware (Plus and Premium models)
Please also try the HP Print and Scan Doctor, it can quickly resolve any issues including but not limited to;
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have 2 Office Jet Pro 8500 printers. One at work and one at home. I also have a lap top that I ca

I have 2 Office Jet Pro 8500 printers. One at work and one at home. I also have a lap top that I can get to print to the first printer I installed but it will not print to the printer I installed second. I even changed web address on laptop to the one used on second printer with no help. can any one help me with this problem

Go to Control Panel > Printers and change the names of the printers to something unique from each other.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Office Jet Pro 6835 all-in-one printer

I recently purchased an Office Jet Pro 6835 all-in-one printer. It has stopped printing and displays the error message "there is a problem with the printhead". Is this by any chance an indication I am already out of ink? I don't want to assume this and waste $100 on ink cartridges....Thanks for any help or suggestions

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Hp office jet pro L7650 All in one

Dose not print in colors, although the cart regs are full of ink.
Error massege" out of paper, reload" the try is full

Hi @Sam12345,
Welcome to the HP Forums!
I understand that you are getting the out of paper error with your HP Officejet pro L7650, and I am happy to look into this!
I saw in your other post that you have already tried this out of paper guide, 'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper. As well as the print quality guide. Fixing Print Quality Problems for the HP Officejet Pro L7500, L7600, and L7700 All-in-One Printer Se....
Do you see the error message on the computer or on the printer's display screen?
Are you able to make copies with printer? Copying on Both Sides of the Paper.
Have you tried installing the printer on another computer?
If the error is on the computer, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP Office jet Pro 8500A all in one printer-A910a has stopped printing more than 1 or 2 pages

My printer (wireless) has all of a sudden stopped printing more than 2 pages from a multiple page document. Any suggestions/

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Hp Office jet pro L7780 all in one printer - error C00E0001

I started getting a notice that said: you have a problem with your cartridges, it showed all colors. Then as I took the cartridges in and out, I got an error code COOEOOO1 which directed me to: turn power off then on again, which I did many times. This has never worked. I have pulled up the "hardware diagnostic" which said I have a connectivity issue. I checked the cables, they were plugged in. I disconnected them and tried the wireless but that got the same error. Help! My computer is a window xp

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Hp office jet pro L7680 all iin one

I am unable to print a banner can any one assist me

Hi LFoskey,
Does the printer send multiple faxes when you fax directly from the printer, or only when you fax from Word?
You can check for a firmware update in cause the issue is being caused by the printer itself;
HP Officejet Pro 8600 N911a Firmware
HP Officejet Pro 8600 N911g_n Firmware (Plus and Premium models)
Please also try the HP Print and Scan Doctor, it can quickly resolve any issues including but not limited to;
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Looking for Solution Center software for my Office Jet Pro 8600 All-in-One

I have installed the Drivers and Full Feature Software in order to get Solution Center, so that I could scan multiple photos into individual files. It still does not appear as installed. I have an HP DV6-73680L laptop running Windows 8.1.
FYI, I loaded the software from the link below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...

Maria,
Just checked again...
I do not know whether this will make a difference - I did find this:
HP Officejet Pro 8600 N911a Firmware
Note the description at the bottom of the page regarding the scanning feature. It is unlikely that the exact feature you seek is included. There are times that the description is somewhat lacking in detail.
Click the Kudos Thumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

What is Error 351 for HP Office Jet pro 8600 All in one

I cannot send or receive faxes on my HP Officejet Pro 8600. I get an Error 351 when I try to fax. Can you help me?
This question was solved.
View Solution.

Below are the causes and solution for error 351:
Cause 1: The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
Solution: Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Cause 2: The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
Solution: Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
Cause 3: The remote user pressed the Stop key while the reception was in progress. Also under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.
Solution: Try sending at a lower transmission speed.

Office jet pro l7780 all-in-one connects to network but Mac and iPads unable to find

Was working but having problems with hp printer dropping network and had to relog in. Was using printopia and it worked good for a few months before started dropping. Now using HP eprint worked once now Mac or iPads will not pickup printer and anything.

What router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

OFFICE JET PRO 8600 ALL IN ONE N911A -

I HAVE HAD THE PRINTER FOR ABOUT 1 MONTH AND TODAY WILL NOT PRINT - MESSAGE COMES UP SAYS "MISSING OR FAILED PRINT HEAD - CYAN/MAGENTA/YELLOW/BLACK" . I FOLLOWED THE DIRECTIONS BY TURNING IT OFF / ON AND REINSTALLING PRINTHEAD. I STILL GET THE SAME MESSAGE AND WILL NOT PRINT. wHAT'S THE NEXT STEP. hELP.
ALSO, WHAT IS THE HELP LINE PHONE#? i CAN'T FIND IT ANYWHERE.

[Please do not post multiple threads for the same issue.]
It sounds like you have already seen this page, but if not try the troubleshooting steps there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Two office jet pro 8500 printers set up to operate wirelessly from one computer

I have two office jet pro 8500 Wireless printers in my real estate office. I would like for them to both operate wirelessly from one computer, but can't get it to work. I do not have any firewalls enabled. I can get only one to work.

Do you have a network (wireless router) in your office that you are trying to connect the printers to or are you connecting directly to each printer via its "hpsetup" network?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HT6114 HP Office Jet Pro 8500 Scanner no longer works with Mavericks upgrade

I have an all-in-one printer/copier/fax/scanner, HP Office Jet Pro 8500. The scanner no longer works with the Mavericks upgrade. Is it possible to get the scanner back in use? The printer and fax is fine, but I really use the scanner a lot. Please helap me.

The following link to the HP Support site indicates that scanning is still supported for the OfficeJet Pro 8500 using Mavericks but also indicates that "you may need to scan in a different way than you did before you installed Mavericks." See the FAQ section of http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en &os=4159&product=3752456&sw_lang=#N1237

HP Office Jet Pro 8500 Wireless carriage jam message.

I have an HP Office Jet Pro 8500 Wireless. It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit). I am getting a carriage jam message that I cannot get removed. Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around. But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage. I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side. It stays over on the right side. When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little. Then it will move back and forth easily by hand. I have tried to see if something is blocking it, but can see nothing. But then when I try to print a test page, no luck. I have reset it according to the video with no results. I cannot print a test page from the touchscreen or from my computer.
I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
Remember ↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Office jet pro 8500 all in one

Similar Messages

Maybe you are looking for