Office jet pro 8500 has error message

The error message "The following ink cartridge appears to be missing or damaged" continues to appear after cleaning print heads and all other remedies have been tried. Anyone know the solution to get printer back up and running.

Good luck; I have the same problem and just ordered an upgraded printere, figuring I can at least use the same ink!
I hope you find something. Are you still under warranty?

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HP Office Jet Pro 8500 Wireless carriage jam message.

I have an HP Office Jet Pro 8500 Wireless. It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit). I am getting a carriage jam message that I cannot get removed. Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around. But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage. I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side. It stays over on the right side. When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little. Then it will move back and forth easily by hand. I have tried to see if something is blocking it, but can see nothing. But then when I try to print a test page, no luck. I have reset it according to the video with no results. I cannot print a test page from the touchscreen or from my computer.
I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
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What does pump motor stalled mean? HP Office Jet Pro 8500 Premier

what does pump motor stalled mean? HP Office Jet Pro 8500 Premier

Hi maryhelt,
You can click here to go to a document that will help you learn about the pump motor stalled error message for your printer. It will also help you troubleshoot this message.
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I'm a printer tech with HP.

I have 2 Office Jet Pro 8500 printers. One at work and one at home. I also have a lap top that I ca

I have 2 Office Jet Pro 8500 printers. One at work and one at home. I also have a lap top that I can get to print to the first printer I installed but it will not print to the printer I installed second. I even changed web address on laptop to the one used on second printer with no help. can any one help me with this problem

Go to Control Panel > Printers and change the names of the printers to something unique from each other.
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I am employed by HP

HT6114 HP Office Jet Pro 8500 Scanner no longer works with Mavericks upgrade

I have an all-in-one printer/copier/fax/scanner, HP Office Jet Pro 8500. The scanner no longer works with the Mavericks upgrade. Is it possible to get the scanner back in use? The printer and fax is fine, but I really use the scanner a lot. Please helap me.

The following link to the HP Support site indicates that scanning is still supported for the OfficeJet Pro 8500 using Mavericks but also indicates that "you may need to scan in a different way than you did before you installed Mavericks." See the FAQ section of http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en &os=4159&product=3752456&sw_lang=#N1237

Use HP office jet pro 8500 as printer for i pad

How can I use my printer HP office jet pro 8500 (LAN) with my I pad & I phone for print outs?

see if this link helps http://support.apple.com/kb/ht4356

New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Ipad mini printing to Hp office jet pro 8500 wireless

Any suggestions re printing from Ipad mini using HP office jet pro 8500 wireless which supposedely is Airprint compatible?Downloaded HP's Eprint but it was not able to ID printer. Thank you.

If its AirPrint compatible you should not need an additional App. The App is onyl foir their wireless Printers which aren't Air Print compatible.
Make sure the printer is connected to the same Wifi network as the iPad. Then tap on the "Send To" icon in any App that you wish to print. Then tap on the Print option.
From there it should Appear as a selectable Printer in the Printers button

Two office jet pro 8500 printers set up to operate wirelessly from one computer

I have two office jet pro 8500 Wireless printers in my real estate office. I would like for them to both operate wirelessly from one computer, but can't get it to work. I do not have any firewalls enabled. I can get only one to work.

Do you have a network (wireless router) in your office that you are trying to connect the printers to or are you connecting directly to each printer via its "hpsetup" network?
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I am employed by HP

I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go on

I am having a problem getting my office jet pro 8500 to go online to print. How do i set it to go online. I have run all of hp's diagnostics and everything passes. it prints the test pages but will not print any other jobs for me.

This might help - https://discussions.apple.com/docs/DOC-3792

Office Jet Pro L7580 Runtime error when re-installing drivers

My Dell Latitude with Windows 7 (32 Bit) stopped talking to my Office Jet Pro L7580 a month or two ago, and I finally had time to try to troubleshoot it. I don't have any idea what may have changed to make it stop. After trying to reinstall it without success, I uninstalled the driver/app using the Windows uninstall and uninstalled the printer using the control panel. I then downloaded OJPRO7X00_FULL_14.exe and ran it. It extracts correctly, but then comes up with the message: Microsoft Visual C++ Runtime Library, Runtime Error: Program: C:\USERS\WA... This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I have several other drivers for other printers on the machine for use at my workplace, and they work fine, and this and earlier versions of this HP driver/app working fine for a couple of years. I've seen others on the forum that have had this error, but not in this situation.
I'm stuck at this point. Any help would be appreciated.

If you have not tried the above steps yet, then I have an alternative. Try reverting back to an old save point prior to the date you lost your scanning abilities.
I have seen a runtime error on Windows 8 where the OS was refreshed and that fixed the issue. In Windows 7, refresh is like reverting back to an old save point. You can also choose to upgrade your Windows 7 OS to Windows 7 OS (that is not an error in typing). This restores the important original settings prior to the possibility that perhaps a Windows update to C++ is what caused this.
You also have the option of using a recovery CD as well. The link(s) below may also be helpful.
--Backup and Restore--
--How to Use System Restore--
Let me know if these are also options. Since you have a lot of HP printers, yes my steps above would cause you to have to re-install the software to every last one of them. I want to make this as easy as possible for you but if the above suggestions do not work, it may have to be done. Keep me posted though. I hope this works!
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Office jet pro 8500 A

My iPad no longer will connect to print from my hp office jet pro 8500A printer
This question was solved.
View Solution.

Hi Sara099,
Sorry to hear you are having issues printing from your iPad to your Officejet 8500a.
I have included a document on AirPrint, it has a couple of sections with detailed steps when you encounter difficulties printing from the iPad.
How to Use Apple's AirPrint Over a Wireless Network
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02623193
Regards,
Happytohelp01
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Why does my hp office jet pro 8500 premier not print what is seen in print preview when using excel?

HPoffice jet pro 8500 premier, Windows Vista

Hi,
Please try this test: In Excel setup print area and print again. If the printer prints the right area that means something in Excel. Some Excel cells may contain something and Excel sends all to printer.
Regards,
BH
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MY HP Office Jet Pro 8500 will not feed a document to copy or fax - how to fix it?

My HP Office Jet Pro will not feed a document to copy or fax - how do I fix this?

I have linked a document below that may be able to help you get your automatic document feeder working again.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01609880
Binary_Zen (worked at HP )
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Wireless HP Office Jet Pro 8500 - Cannot scan to computer

I am running a HP Office Jet 8500 Wireless and cannot "scan to computer". When I select "scan to computer", I receive a message (on the printer face) that says "Refer to device documentation to troubleshoot". I have done everything in the troublshooting guide, even though they are not addressing my problem, but all done with no success. I am running Windows 7.
Any suggestions? thanks for the help!
Robin
Destin, FL
This question was solved.
View Solution.

Good day Robin,
Thank you very much for your replies and efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit was not supported with the tool! I have learnt something new from you and I thank you immensely for that!
We can try the Level 3 or 4 uninstall manually, instead of running the tool. I just figured the tool would be the easier method. Here are the steps for you.
There are 2 ways you can run either of the Levels:
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open 'Computer', and then right click on the CD drive and open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform a Clean Boot
9.. Run the download to reinstall the printer ( HP Officejet Pro Full Feature Software and Driver )
If software was downloaded and extracted to your system from the driver download:
1. Click on Start and type %temp% in the search field, open the folder
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (If there is more than one, choose the most recent folder)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform the Clean Boot
9. Download the full feature software and driversHP Officejet Pro Full Feature Software and Driver )
I really hope this does the trick!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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Office jet pro 8500 has error message

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